Sally Beauty Supply Customer Service Complaints - page 2

I went into one of your stores today looking for help with hair color . i was treated very bad by one of your employees. i was trying to tell her what i was looking for,and that i needed help,she started talking very loud at me,telling me you don't need my help loud, she just left me standing there like wasn't there,i then went around to next isle where she was and told her she didn't have to be so rude, i was so upset i left. this store was in Lamarque Texas. usually when i need help with something i always go to your store.

Terrible customer service, employees with no basic knowledge of products, always out of merchandise with no oversight obviously, and they cater to specific ethnic groups which is revealed by the lack of products for certain hair types and the over abundance of brunette and black hair supplies. Bottom line- bad management at corp. level with little to mo oversight.

New Bern Ave. Sally's Beauty Supply Customer Service was awful. The person waited on me smelled just like a muss rat and was awfully rude.

At store 3455 there is a worker there that is so rude has a nosering in the middle kinda gothic look. She is so rude and not polite at all the way she talks to you like she is so mad. You cant even ask her a question. worst service ever

Worse customer service ever! Employees are ignorant and rude. Just their own appearance is enough to deter me. How can they sell beauty products when their own employees look unkempt and stunk like B.O.!?? HIGHLY DO NOT RECOMMEND THIS STORE!

My wife been cut, styling, coloring hair for over 25yrs. She submitted an application for part time employment at Sally Beauty supply. She also talked to the manager and did tell my wife that they are hiring. This was over a month ago, no call back, no response. My wife would been a valuable asset to the company. Im afraid that the manager was scared that my wife would take her place because of her knowledge in the salon industry.

the bond shopping center store has the most ignorant manager and clerks! Dare ask any questions and they look like I'm invisible that same older black woman is beyond rude! She needs to go!

Shoppe At Store 10453 On 10/31/15 I Asked Person On Register If She Was Manager Nooded Her Head Name Ana Worst Customer Service Ever I'vr Experience I Been Shopping At Sally's For About 25yrs I Asked If I Could Give My Phone # To Get The Discount I Said Just Moved Got My Stuff All Over The She Said Out Of Town ?,, I Said Know Than I Could Tell She Change Her Time Of Voice As If Was Funny ???,, I Go To This Location Because Is So Close By But I Will Not Shop There Anymore I Work Retail And Mystery Shopper Is My Experties This Manager Needs To Have New Traing And Be More Cordial With Vip Cudtomers

the store on Linton and congress: 4801 Linton BLV, SP. B-3 . The store #1664 and the person who rang the items up is Dyretha.
There was no customer service. She was so rude and extremely disrespectful to me. She tried to make a case that the product is not in its original state. I said exactly that's why i am exchanging it for the one that works. She proceeded to make a big deal out of nothing. I was a simple and quick exchange that turns into a huge debacles of name calling (her calling me names).
Bottom line is: no customer purchasing a product at a company should be treated or spoken the way i was spoken to.
She was so obnoxious and i have no proper word to describe Dyretha Training Manager. Her name doesn't deserver her.

This isn't a comment, it's a WARNING.I had called Sally's the one in Michigan on Ford Rd, next to David's Bridal Shop and Target.I called to ask if they had alcohol free hairspray, Jessica said yes it was called Ion.So then I called back to ask directions, she gave them to me. So I drove all the way there and when I arrived I found her,the other 2 hired help was way to busy talking about their up coming plans,so she looked everywhere and came back to tell me they had none she said sorry and walked away to register,no customers where there.So I asked if she could call another store to see if they had it,she called Allen Park and they did.So I asked when they had their next delivery could they drop 3 bottles to the Dearborn store ,she then said they didn't do that.So I asked for a MGR to call me since there wasn't one there.Noone ever called . Four days later Jessica called when I went to get them I thought I'd get a MGR apology ,but no nothing .No customer Svc , they obviously need help in MGR dept .

Worst employees ever. They would not return me my money for a bottle of developer and accused me of using it when it was never used.

This is regarding the Sally's in Graceland shopping center in Columbus Ohio. The people that work there are super useless. But my biggest complaint is the fact that the manager of that location smells so bad that you can't even breath. And he could be all the way in the back office and you can still smell him. It doesn't matter if it's winter or summer this guy is disgusting and someone needs to let him know. I hate going there because of it. There's no excuse for smelling that bad.

I was at Sally's on Monday purchasing some hair treatments.Had several questions and before I checked out I asked the sales rep and her answer was, "those are too many questions" and "I don't know".

My hair got damaged and today I went to purchase hair extensions plus conditioner and other items. I was in my car when I realized the extensions didn't have hair clips. Went back to the store and I was told there was nothing to do that it was a final sale. I did not even have the opportunity to exchange them.

I was told that I should have asked question, that I should have known what I wanted. That I could speak with the manager next week. There's a high level of ignorance and intolerance in this store. I asked for the name of one employee, he decided to turn his back on me and walked away to then close the door on my face.

I turned around and on my way out he decided to come out of the back room and call the cops. I have everything recorded on my cellphone and will make sure that my awful experience is heard by the store manager and upper management.

When I left the store I decided to call the cops, but, this is a civil matter so there was nothing they could do.I am offended and NOT happy.

this Sally has a new address. its 20258 US Highway 18 #470 Apple Valley, Ca. I was there asking the receptionist if there is something I can do to blend in my halo hair extension with my natural hair. She showed me a "COMB" that blend hair very nice with extension. so I bought it since she seemed she knew what she was talking about. Went home and tried it, ran it through my hair and extension and realized what the women sold me was a precision cut texturing comb!!! and watch all my hair fall to the floor!!! I called her and was upset and told her I didn't want my hair cut, that's not what I was looking for!! She was rude and said that is what she told me. I will never go to another Sally Beauty Company again!! Needless to say I should have read it before I purchased it, My fault my error.

Dear Sally's
My ñame is Marines Montero i been a license Cosmetology for more that 15 years and done the mayor shopping at your company for more tha a decade.
To be sort I want to let you know that me a couple off friends as not a fogs impression off how your store at Connecticut ave in the state off Maryland is been Manage mistreat have acure couple off times not even me my boyfriend went there to buy as product that I need it and he came home complaining about how every thing was handle pls take care off this matter is not fare for any body specially for profesional in this business to spend money in top off that been discriminated.
Thank you for your atencion
Marines Montero

Horrible customer service at the Bloomfield, NJ location. One person wouldn't get pricing for the person at the register. The cashier gave me a horrible look because she dropped something I was going to use on my body and told her I didn't want. She got smart with me. This is why so many companies are failing. I would rather shop online and not have to deal with this crap.

whats up with your so burlington vt store? the workers arent working rather chat on cells and drink beverages.the talk was gossip and in poor taste.i had to go to them to ask for help and was told ...you dont see it we dont have it. i left no one cared that i made a special trip there to spend money. that day changed my choice for places i'll shop at.

The blond manager was so rude! Won't be back to that store

I have shipped at Sallys Beauty Supply for years. Today I visited the Falls Church location on Arlington Blvd in VA
I entered the store and wanted to check out weekly sales and the clearance section. There I noticed that Gel nail colours were on clearance by the Gelish company. The section was cluttered as I attempted to select an item something fell which was a Lip gloss, as it hit the ground the employee what was in the next isle with customers abruptly yelled "be careful" simultaneously I has already picked the item off the floor and put the gloss back.
I continued looking and found a few colours I considered purchasing. She then started to talk loudly about me in the back and customers that do not follow her lead in the store, I ignored her nasty comments and continued Shopping...By this time the customers had left and I was alone in the store with the employee which later I found her to be the manager on duty. She passed me and went into the back room and then she nastily approached me and barked that I was NOT to open her polishes. Of course she immediately put me in defense mode. She was rude, she had a bulky bossy inflection in her tone! I told her NOT TO TELL me wha to do, because I do not know who she thinks she is talking to I am not any child of hers! She then conversed loudly telling me that she is following company policy and if I can't follow her rules to get out of HER store! How disgusting she was and rude. By this time an employee came in the store obviously from a break and she chastised the young lady for not having her purse check before she left out. As a manager I think aw didn't have to embarrass the employee in front of me! Cage could have spoken to her I'm private without a customer hearing Sallys behind the scenes policies for their employees... My reply was that any gel colour I ever purchase I always look at the colour and I continued to shop with her hovering over me, and I opened a gel colour and added them to the rest of the 4 colours I was choosing from the clearance bucket. At that point I really could have left the store.. I decided to go ahead and buy .... When I got to the register I told her how unprofessional she was and that I spend slot of money in Sallys and if she felt the need to convey Sallys procedures and policies about opening polishes she could have been more polite and not talk to me loud and ghetto and hoggish from there she insulted me and I told her just to do her job and rig me up so I could. Leave! She then told me to get the hell out of HER store and then she threw my money on the counter she took the gel polishes I intended to purchase out of the bag and put it behind the counter and fold me she wasn't selling me sh**T!!and to get the hell out!!! I replied F U!!! then followed me out of the store and continued hurling insults
I never looked back!!! As. Wales away I thought WOW since does SALLYS hire savages like that!!!' And SALLYS does not know that this person is preventing their company from making money a so called manger can decide to refuse to sell merchandise and Kick customers out of their company stores .. This person in her rant and rave had the nerve to bark at me that they are a good manager... Everyone has a bad day but this is TRULY UNACCEPTABLE... As long as SALLYS keeps that Falls Church manager I will NEVeR bring my hard earned money to shop there EVer!!'

Went to sally store #706 on 03/13/14 @ 02:51 PM in Chatsworth, after being insulted by the cashier, cancelled my purchase and asked to refund $31.02 to my account. The cashier ripped the receipt out of my hands, kept all my information including my bank card and stated we don't need you, we have enough customers. She stole my most private information and even kept my signature on the original receipt. As far as I am concerned, she stole my identity. Receipt

Worst customer service at sally Beauty in Chatsworth store #706. Stole my identity, kept all my information including my bank account and my name, phone, and signature. Ripped the receipt out of my hand on 03/13/14 at 02:51 PM , receipt. The cashier was a con artist

I bought real hair extensions at Sally's. I wasn't sure what size to get, and clearly the woman working there didn't seem to care. She showed me that the size I got would reach much longer than what it actually did. She seemed to be much more worried about talking to her friend in the store about her ex-boyfriend, than helping me pick out UNRETURNABLE $130 hair extensions. Needless to say, the hair was not long enough and they wouldn't return the hair even though their customer service was the reason for my wrong purchase. I do not recommend.