RCN Customer Service Complaints - page 2

I used your services for a couple of years. I I had asked that my fees be lowered to those given to my daughter and her husband as they used your service for the same length of time as I have. You said no. This was not the first issue I had with RCN. So, I discontinued your service and contracted with another provider. After I canceled my services with you in March 2020, I received an email from someone asking how they can help me. I replied that if you wanted to help me, you would have done so when I asked for help. Since then I am receiving your mailings every several days asking me to come back... they state "you miss me." For example, I received a mailing on 5/15/2020 and another today, 5/18/20. These excessive mailings have been sent to me since I canceled my services with you and you need to immediately cease contacting me as it is perceived as harassment. If I have to file a complaint via FCC.gov, let me know.

Customcar not response not lift call in jangaon bad network I have safarin last 1 week no response

I am a loyal customer for 34 years and you charge me 170$ for what..so i can seee the same reruns over and over again.. since we are in a crisis of covid19 I think you should give yout customers a break! Ans also have free hbo longer than the weekends it should be mandatory to jave hbo with regular cable since it is soooo expensive ...if not i will go to dish ! Unsatisfied customer for 34 years!

My overall experience with this company has been horrid! I initially activated service with RCN in hopes of having pleasant experience with a technical service provider but in return has been a living nightmare. The overall engagement with personnel is everything but professional. When calling personnel, engaging is very unwelcoming; they appeared annoyed; uninterested and not accommodating at all unless you are knowledge of the proper treatment a customer should receive. My dissatisfied experience occurred in the beginning of this year, when I upgraded services and was advised; not only thru sales team and also a technician at installation that my current auto pay account would not need to be updated and all information would be transferred into my new account. A BIG FAT LIE!!! 3 months later with continuing uninterrupted service, RCN decides to cut off my service. I came home from the office confused into why my service was interrupted, called the service line; to be advised that I haven't made a payment within 3 months and my bill have accumulated to almost $600. Mind you, I haven't been sent any emails or calls regarding my bill. Since December. I spoke to several associates, even a manager who were all extremely inconsiderate on the manner. A representative had the audacity to tell me... "Oh well you should have checked the bills that was sent to you". This is the service and professionalism RCN provides to their customers? After that incident I contacted corporate to speak with a representative Name Melissa, who agree to play me on a "Payment Arrangement" for to call in a payment today to be advise by of course "Unprofessional staff" the payment was supposed to be paid yesterday and records indicated the service was interrupted yesterday and to restore service would be double the amount that was agreed upon. Which is a another BIG FAT LIE of service being interrupted yesterday, because I woke to watch the news this morning and waking up from resting not notice service interrupted again today not YESTERDAY as their "records indicated" !! You would think with pandemic of Covid 19: a multi-million service would be more considerate to a customer. Consumers beware!! Stay away from RCN!!! I recommend watching Youtube, Netflix or staring at the wall all day before choosing them as a technical service provider!!!!!

Hello,

We are in the midst of a pandemic and I do not have a job. At this time, when all of our government is asking for us all to work together RCN has decided to raise my bill by a whopping 25 dollars per month. I called and spoke with a representative who told me he get the bill down to 184. I told him I would like to speak with a supervisor because I wanted the bill to what I had been paying, The supervisor told me he could not even give me that price because the agent had made an error and that they were running a business despite what was happening in the world. Please have someone contact me as I find this both dishearting and appalling.

Every month my bill with RCN is a different amount. When I call to complain the representative is always very cordial and assures me that my bill will be a certain amount moving forward but the very next month it is a different amount. My last call to them I was assured my bill was going to be $205 per month - my very next one was $222. RCN constantly overcharges people and has one excuse after the other. They constantly tell you that'your promotions have expired'. They really pull this on apartment complexes where they are a monopoly. It is a real shame that they are allowed to continue these horrible business practices

I've been with RCN for 6 months, got my bill today, went up $10.00, can't connect to Netflix for 2 weeks now, call Tech. support, still not working. I get all these channels, some repeats of the same, I don't watch the sports channels, relegious or Spanish channels and now my bill goes up. and I was told it will go up every year.

Looking at my bill, wondering why so high. Well, besides, the extra $10.00 in fees a month, I see a charge on my Dec bill for $145.00 for NHL? My husband did and does order the MLB, but NO HOCKEY. I chatted with 2 reps online today, and I was told I DID PLACE AN ORDER, ONLINE ON 12/2/19 and I have a work order number and all! IF I ORDERED. THEN I WOULD PAY!!! I was told by both reps that I must pay that! I had stated, do you think I could have been hacked? They do not freakin care! Apparently not, and we are the ones that make their business! They also bill you a month in advance? How can that even be legal? No wonder I can never understand my billing. I am done with RCN, tired of all these high rates, surcharge this and that and making me feel like a liar!!

Repeated outages and repeated unannounced maintenance windows. This latest schedule maintenance window was for 5 hours in them middle of a work week...and it was not announced to customers. I could not work.

This company acts like one that is going out of business and just doesn't care. Almost one full week without internet and still going on with blaming of intermittent outages that belong to my "cabinet", according to the 6th rep with whom I spoke. A tech came out and added tv problems and when I said I expected him to return same day, was assured I would get a call from him or his supervisor and they would confirm they were going to address the problem...still waiting and calling back, I was hit with more excuses, same as I have been receiving all week. The attitude that goes along with the poor service is the opposite of good customer service. The best of them commiserated with me but still didn't resolve any problems.Finger pointing to other departments and personnel, substandard performance of services, minimum of 20 minutes for each phone call waiting on hold, inconsistencies within my condo building where some have service and some do not, unreasonable demands on customers giving a 2 day window to change a service with a week's notice despite people having snowbird plans for the winter...overall, quite disappointing and who knows, maybe they will go out of business after all.

I have been a subscriber for 13 years.Lately, my bill keeps changing monthly.I call the rcn number,and am told an amount to pay.I pay that amount and then am told I have a late fee because there is a balance, Last night I was on hold for 35 minutes with my bill.The automated voice informed me I had a balance and could lose my service.The balance was 8.37 which I was told the month before to lower my payment by that amount by a customer support worker.The late fee was $9.00.Also, have been having problems with my phone.One tech thought it might be connected to a tv which is upstairs,disconnected the box for which I am still paying. When I mentioned that last night I was told,I am paying for the box whether I use it or not.Up until now I hab=ve been satisfied with RCN but am beginning to wonder.Some of my neighbors have already unsubscribed.

I had a problem with my cable television I did the chat with a expert the women on the other end was emu she was great sayed a tech would be out today between 1-5. I thought here we go 4 hours of waiting much to my surprise a tech by the name of Dave came out and he was right on time a little after 1 Dave was very courteous diagnosed my problem and took care of it he even put booted es on his boots when he entered my house was very polite positive and willing to help out without a attitude considering he was working on the problem outside in the rain my cable problem is fixed and I'd like to say thank you to Dave and the rcn team for repairing my issue and thank u

Please add One America News Network (OAN). I am in the chicago area, signed up with RCN in September, and now find out RCN doesn't offer it.
Please let me know you'll add it.

I pray another telecom company provides true competition in the Lehigh Valley because your customer service and business acumen is absolutely horrendous. You treat customers as you would expect an investment company to handle an area where it is a monopoly. I have never had good experiences with RCN. Only bad ones. Even for a $1.03 charge that should never have happened, there is nobody to provide satisfaction to me. Look at incident for info. I am so frustrated with RCN. Forget thanking people for being a loyal customer - you don't really care about that. Remove it from your "customer service" reps spiel on chat and every call. It's worthless and I guarantee 99 percent of your customers (in this area anyhow) agree with me on that. It's like a smack in the face. Just try to provide better support to us! We don't care about fake promises or gratitude from robots who could care less about us.

I am very upset with RCN after being a costumer for 17 years they treated me like garbage. My bill keeps going up and up in less than 6 months it went from 109.00 to 150.00 !!!!!!!!!!!!!
That is just un acceptable and they get angry with you if you ask for a manger they NEVER out one on!
Looks like a fire stick or roku is in my very near future unless RCN remedies this

I tried to use the Chat Line because my telephone was not working. I continued to get a short beep whenever I picked up the phone. The chat rep continually said that she was unable to help me and to contact the 24/7 line. I did not have any way of contacting anyone nor did I have a cell phone at the time. Meanwhile my phone was not working. Are there solution put in place for situation such as mine. I could have had an emergency. What is a person suppose to do when they have no way of communicating except through their telephone carrier.

I am rcn customer for more than two years. I saw a promotion cheaper than what i was paying for so then I called to customer service department. They were very rude instead of helping. The person I spoke to he is unpleasant giving me example of ham burger. he makes me think I was stupid.

I have been having issue with me cable, phone and internet services for the last 14 months. Every time a tech comes out the service works for a day or two then going out again. I have continued to explain to the service rep and customer service rep due to my daughter health I need my phone service. Which they don't seem to care about.

On several occasion it I did not have my cell phone I would not be able to get the medical assistance I needed.

The rep's have giving me the run around since day one. Then they send out supervisor that tell me that they have found the issue. And in fact they having done anything at all.

They also informed me that if I was to upgrade my to the TiVo system then I would not have anyone problem. So I then paid the upgrade and I'm still having problem.

But their want their money. And I want my service.

Not being able to enjoy a service is crazy and having to go thru this as long as I have is an example of due management.

No one care on any level.

The best are of this is I work for a management company and have referred my clients to a company that can not provide a service for me.

I would like someone on your corporate level to receive this comments and contact me.

Thank you

I have been told that their is a issue with the development and I need to contact the rental office.

The issue is not inside its a issue that is outside. Please have someone repair the problem for once and for all.

I have continue to request to speak with someone on a corporate level. They say their is no one available on a corporate level.

And Please don't ask to speak with a supervisor. They are just as bad as the reps.

I recently left RCN after 16 years as a customer. I was very happy with the service I received and only left as RCN seems has made a corporate decision to not be competitive price wise. In the past RCN would be very accommodating and would match or be lower than the competition (COMCAST and Verizon). My pricing had increased by 33% in the last 2 years and there was no latitude given to the customer service reps to match the competition. So reluctantly I concluded that loyalty was no longer valued by RCN and moved on. How nearsighted is that?? My current bill with Verizon for the same services dropped 30% and it is guaranteed for 2 years. Perhaps if the management gets its head out of the sand I may rejoin them in 2 years when they realize the cost of acquiring customers is a costly and more difficult than accommodating long term customers.

I Would Like To Know Who Designed These New Dsgusting Remotes That Are Circular, Smooth And Slide Off Of Everything And Everywhere. Already Have Mine Taped Up Because Something Broke When It Fell

I Did Not Want An Upgrade Since I Watch Only A Few Channels But Rcn Convinced The Building To Upgrade So I Am Stuck With Crap And Additional Cost Each Month. Does Anyone Do Their Job Correctly These Days?

I have been a RCN customer for 5 years and my charges go up $15 every other month.

They send my bill to my work address and not my home address, mind you, I have been a customer for 5 years..they don't anything right..who runs this company..?

I'm not to happy with the service on the phone line says 10 minutes, I'm on the phone 55 minutes recorder say someone will come momentarily still no one, then it hangs up, what happened to the real people phone line for number I can be reached at is

I don't know about other states but in Pa recording phone calls without the consent of both parties is a CRIME under title 18 wiretapping. RCN has refused to call me or talk on an unrecorded line over billing issuse. They are adding late charges before the bill is even 10 days past due. From the other comments I see they seem to do nothing to take care of the consumer. Today I was hung up on and put on hold for 17 mins. What great service. Thinking about going to a wireless provider they are a little slower speed but 1/2 the cost per month. It's great when you the choice of one or none to chose from

I know its a lot of trouble but please write to:







Enough written complaints might help resolve at least some of the issues. The FCC has the power to fine RCN for some of their egregious "errors".



I've had consistent problems with the alleged "high-speed internet" for which I am paying a premium price. The service is consistently slow and frequent "outages". I also have their cable and I am unable to watch Netflix or Amazon streaming services (which I also pay for) because there is "insufficient insufficient bandwidth".

I tried to order new service today as I am moving to a building that is RCN ready; I am a senior citizen and my lease includes basic cable. I simply wanted to add internet service and possible upgrade of the basic cable.. that's it. The RCN rep was intrusive and asking questions that had nothing to do with service .. when he said "I am sorry I am "pissing" you off, I told him I will call another time. Totally unacceptable for any customer service rep (his name was Jerry) to use that kind of language with a customer... I simply want to get the basic service... and am not off to a good start with RCN... I have been a Comcast customer for over 15 years... it is not by choice that I now have to use RCN, and after today's experience, I am not looking forward to it.