RCN Customer Service Complaints - page 3

I am a long time RCN subscriber. I have having problems with my internet speed and blacking out of some channels on my tv service. Your NYC offices have been of no help. Please advise as to who can help with this as I am prepared to go the regulatory agencies if if this problem is not solved and I receive appropriate credits. Thank you.

I Spoke To Larry I Told Him I Would Pay My Bill On June 1 My Cable Was Shut Off May 29 He Lied Now I Have Tried To Call Back But I Get A Recording Telling Me To Pay No Human This Is The Way They Treat People I Spend Over One Thousand A Year

I went to return cable box at RCN today. Lady told me that I still need to return small cable box. Which I truly know that the technician came over and took it while downgrading my cable service.
Why should I keep the cable box? I disconnected my cable 3 months ago. Now I need to talk to this "person" to explain the same thing that I explained the customer service lady.

Terrible service, change in plans and billing. Have a 9 months nightmare dealing with them. Not worth it!

This is the most terrible company I've been apart of. I had Verizon fios 3 years ago at my last place. Moving to a area without fios is the worst thing I've ever did in my life. With fios I was getting wayyyyy more channels for less money then with rcn. The sad thing is my location don't offer no other providers but service electric which is even worst Smh. Pleaseeeeee fios come to Whitehall. Pleasseeeeeeee

I have been RCN internet service customer 7 yers. Always paid my bill. In fact i had autopay. Something happened with autopay, either credit card expired or RCN system payment transaction failed. I noticed that the payment didn't go through and they charged me $31 for failed payment. I called them a RCN representative took a new credit card information and promised to remove the failed auto-payment charge. Never happened, I continued to receive automatic calls from RCN asking to call them. So I have just paid with a new credit card. I believe the $31 autopayment failure charge is completely excessive. Other companies encourage users to use autopayment options, but RCN uses it as another way to extract fees

I have been RCN customer for about 7 years, always paid my bills on the dot, and was always greeted with thanks as their loyal customer. When I discontinued service they sent me a final prorated bill for services up to the disconnect date. I had no problem promptly paying that prorated bill. However, they subsequently sent me another full month bill. Since I have autopay set up with my Discover Card, I alerted card services to dispute that bill. RCN had the right within a certain time window to show proof and revert my dispute, but they did not show proof within that prescribed time frame and certainly had no ground to revert my dispute. RCN didn't have the guts to dispute with Discover Card, but turned that over to a collection agency. That way, they threaten to jeopardise my credit rating if I don't bow down and eat the bill. Is that how RCN reward their loyal customers? RCN needs to have a better qualified accounting team to correctly bill customers, and correctly examine disputes in the approved time frame.

I see I'm not the only one with grievances! They've been putting a block on my emails every month and a half or 2 months where I'm not able to send or receive my messages. I complain ALL THE TIME. They remove the block and I'm happy until...it happens again right at the following day like a merry-go-round! I've been consistently calling and emailing them clearly describing the blockage that impedes me to work on my computer - but the same thing happens over and over and over again and the cycle happens again! They must be more than stupid to spend so much of their (valuable?) time on just removing the block and then putting it back, PLUS taking away my health from that incompetence. Instead of DOING something really effective so this doesn't happen again. Who said (cleverly) that to keep doing the same thing and expect a different outcome is stupid, so I guess I must be stupid too however, what can I do??? I'm afraid to change companies in case they too will cause me problems...
I've been looking for the emails of the executive management (4 of them) but no success yet... Any ideas please? Thanks ever so much! :o)

Extremely disappointed by RCN billing department. I have been an RCN customer for about 20 years (bundled services). I pay a lot of money to them every single month. With the latest increase (extremely high), I called billing and asked if being a very old RCN customer in good standing (all my bills were always paid on time) and if they could offer me some promotiponsl rates which would bring me closer to about $270/month I was paying ,billing supervisor and rep basically said there was nothing they could do and challenged me to go find another service provider which I intend on doing. I guess saving $250/year to RCN makes a lot more sense than getting about $3,500/year. Did these people ever take math classes? Very surprised, disappointed and will follow advise looking elsewhere.

After 3 years of constant interruptions and 10 Better Business Bureau complaints RCN still states its my modem which I have had replaced already. Instead of fixing the phone and internet issues and giving me credits for the outages, RCN gave me a past due notice and insisted that my modem was bad once again. Their customer service is rude, their supervisors including the maintenance supervisors do NOT know how to fix issues. The VOIP service which they provide is the worst in this area. Since there is no competition for phone and internet in my area, they realize "they have you" and will make excuses. Even going to their so called "Retention Department," and pointing issues out as they occurred, and my bill has not been issued for outages, nor have my services been repaired. Other people in the area have complained but RCN insists I'm the only one. RCN makes excuses instead of fixing things. I told RCN they must call before showing and even made signs for them to keep out and padlocked the box on the house. RCN made a big deal off of me telling them they aren't allowed on my property without me being home instead of getting to the facts and resolving issues. It's like a dog chasing its tail, they do nothing but talk and can't deliver. When I joined RCN my Mom was dying they showed little compassion and I even said my father needs the phone to be working so he can contact me if something happens. RCN shrugged these issues off, which shows they do NOT care even about a medical need for services and has yet to flag my account as a medical necessity. Maybe a lawsuit against RCN would show them that customers with medical needs are reliant on their services and not having a working phone line under the circumstances is pure negligence. And even if you have to dial 911 as I have done, the phone calls were dropped. How absurd !! At what point will someone's life be harmed because they cannot call for an emergency. RCN needs to be held accountable !

I'm in the middle of a problem with RCN that all your service people have dismissed.
I won't review the extra charges to me by your company this last month & the threatening phone calls of suspension of service through your incompetent service people as I'm saving their responses & will publish them on social media. I have paid my bill complete with erroneus extra charges. The $20.00 credit offered me by another service person does not satisfy the original problem & my ongoing problem of extra, useless cable lying in my bedroom & attached to my walls & ceiling is still unanswered.
The bottom line is that I have useless RCN cable lying in a pile that RCN won't remove though they installed it & in doing so, have damaged paint & trim in my rooms in my apartment.
I was emailed by a Jackie that I should call again & book yet another service person.
I asked for a guarantee from your company that this problem would be fixed. I have not received an answer.

When the different service people viewed the extra cable in the past, they said I was responsible, if they removed it, for any damage to my apartment & 1 service person told me that I would have to pay for the cable removal also though it was your company's error.
I'd like to know your response?

I was highly insulted by one of RCN's reps. I was told that RCN provides the modem and router for internet service. If my internet service isn't working propertly, I would need enough knowledge to know what to do.

The customer pledge located on RCN's website is in fact a lie or at best deceiving.

I had an an appointment scheduled for the 6-8PM slot. I called twice on the day of the appointment to confirm and was assured a tech would be at my residence between 6 and 8PM - the last call at 5:30PM. At 8:30 PM the tech had still not arrived. Called the customer service line. I was told after much waiting and insisting on speaking with a supervisor (because the initial person who answered my call offered no real explanation or customer service) that the appointment was canceled. Please note that when the service call was canceled I was not notified. I was also told the reason for the cancellation was because the technician did not have the proper upgrade equipment on his truck. I am left wondering how it is that a service truck does not have an inventory of equipment that may be needed on a site call (we're not talking about large bulky equipment!) and how is it that the technician knew ahead of time the necessary equipment was not on his truck. If you ask me I was told alot of nonsense to cover their incompetence. Furthermore, the customer pleadge indicates 24/7 service, yet when I insisted another technician be dispatched that night to complete the service call (since I had rearranged my schedule-on my birthday-so that I would have service up and running that evening) I was told that was not possible.

Other than a few "I'am sorry for the inconvenience" chants, RCN provided zero-zippo effective customer service.

I'd like this matter investigated and an honest reply as to what happened that evening. The service call was scheduled for 10/8/14 between 6 -8PM.

I am writing this for the occupant who was told there is a scheduled appointment for a tech between 1-5 pm. At 1403 the tech named Everett called to say he couldnt find anyone home at 33 Bigalow in Brighton,MA. The address was for Upper Darby PA. the work order 291610. His dispatcher called me,with different W/O.acct nbr is for said account. Under the name of Bradley. I would like an explanation as to why this error has happened.It is now , waiting for Call.

The "Customer Service" for RCN is terrible in every definition of the word! Not only am I being charged for a service that was never done, the best they con offer me is to take off HAVLE of those charges. I've been dealing with this issue for 3 months now, and only after last night (after I was arguing with them for almost an hour) did they agree to send a technician out tu verify ONLY that the cable is connected! On top of that, the so-called "manager" showed total disrespect to my father when I placed him on the phone to confirm our complain! Not only was he there with the technician during the installation (I was at work when this happened), he was the one who suggested that they use the old Comcast (who I should have gonw with in the first place!) wiring from the previous owners of our house, instead of drilling into the walls and floor. The house in being renevated soon, so drilling in the walls wouldn't have been a good idea anyway.I don't mind paying a few extra dollars for cable if I need to, but not for a service that WAS NOT done! To everyone else with problems with RCN, you need to contact the Bureau of Business and file a truly negative complaint. That's what I'm doing next! Oh, and by the way, the "manager" who was talking to my father ( who has over 23 years of business managment experience) said that she dosen't even have RCN. Now that's how you know that they are NOT worth a penny on!

I Have Called Over 10 Times And Spoken With Several People Regarding My Rebate I Was To Receive Months Ago And Nothing As Been Done Not Even A Call Back. Its The Worse And Im About To Change Companies Because Of False Advertisment.

I was paying for 110 mbps and my internet speed was down to 6 mbps, i called in RCN customer service and told them about problem. the customer care representative tried troubleshoot but couldn't resolve and he told me he need to send technician to resolve. i asked him twice if it cost me money if technician come to house. he said its free because its their problem. the technican guy came into to house and fixed loose wire outside my house and left. my inetrent is back on 40mbps. i said it is ok and i can live with it. but when i checked bill there was $49.99 technician fee. i called customer care immediately and explain my concern. the customer care representative didn't bother to listen and keep saying they offer $4 a month maintenance fee which would had avoid the maintenance fee of $49.99. i keep saying that you guys never mentioned anything about it before and i called twice to make sure that i will be not charged for maintenance fee. but she was keep going with maintenance plan. i couldn't listen her for more than a second and asked for Supervisor. he refused to transfer at first. she kept repeating that it will be no difference with supervisor. finally she transferred to supervisor after 10 minutes. her name was Chris, employee id 579652. she was no better than the previous customer representative. i told that her about her customer care agent not a single apology. she repeated same thing as previous care representative said. she didn't showed any desire to help and understand the value of customer. i am with RCN for more than 15 months and they didnt even bother to care. i was furious for her unwillingness to help customer so i told i want to close account to RCN. she happily said i have to give 10 days notice. i have never faced any careless, rude manager in anywhere in the world. but i am not surprise to find one in RCN. very pathetic customer service. i am done with RCN for good

My rate went up, I called them to get it reduced. I was informed that the rate would go but to what I was paying. I got next bill, rate was increased again, called them for reduction, said they would adjust it again, got 3rd bill, increased again. Still no adjustment and now will not credit me the rate back the previous 2 bills. Dropping their service, terrible customer service.

I've been a customer for over 4 years and my bill has risen by 25% in the last 18 months. Went from $127 to $160. Same services. I called once only to be argued with. No help offered even after telling them I'm switching to Comcast. I then emailed only to be told that we all are facing financial troubles and to go online to chat with an 'experienced representative'!! Who did I email @ [email protected], a non experienced rep...OBVIOUSLY!! They have no interest in helping me. BEWARE!!

I'm surprised to read some of these comments. I just had one of the best customer service experiences with RCN. I'm still a new customer and will keep watch on how well service remains but the woman I spoke with on the phone this week gave me a good feeling.

But then again, I switched over from Time Warner Cable so I was the bottom and could no where but up with service.

Customer services is the worst EVER I have experienced in my life. This is the second time i took off from work to wait for RCN to come to fix the cable. And they did NOT show, First they said i canceled lie number one i never did. Lie #2 they said oh your son said there were no issues. I have noone here living with me. Shame on RCN I lost my salary for the day & once again-no service!!! after 35 mts waiting to talk to a manager I was put on hold again & finally when the mgr did get on the phone the mgrs tone was very unsympathetic.

Please Think Only 1x Before Going With Rcn. As A Customer Of 15 Years They Have Had Alot Of Nerve Always Charging More For The Loyal Customers And Poor Very Poor Customer Service! They Call Customer Care...what A Joke. The Crappy Small (tiny) Boxes That Show Nothing Have Just Gone Up To Double 9.95 With No Notice. I Have Been Told Just Now On The Phone. Nver Saw This Told On Bill Before.
New Customers Pay 45% Less Get A Tivo Box And 250 Channels To My Limited 150. They Stink. Big Greedy Big Corps Are Killing Us Financially. I Am Disabled And Can Not Afford Their Greed Anymore And Poor Quality Picilation.and Lack Of Customer Care Or Service.....etc... I Beg You Stay Away. Spoke To A Tammy And Karen(in Pa) Id # 00789 And They Could Not Care Less. I Wish Health And Financial Issues On Them.......................heartless And Goniffs

RCN must train their phone reps to lie to customers! I have been told countless times that my bill would be under $110 and would be guaranteed to stay there, and my last bill was $146. it has been as high as $187. I finally gave up and cancelled their service, now they want me to ship their equipment back to them! I switched to Fios with a 2 year price warranty. One week after I cancelled RCN, they called me to find out why I had dropped them. When I described the lies about rising prices, the rep tried to to me that I was wrong! i will never fall for another RCN guaranteed bundle price. They lie!

RCN's business practice of jacking up the prices every year for us loyal customers is disgusting, not to mention downright sneaky by putting rate increase text on the backside of page 5 of a prior month's bill. All this while they continue to advertise $49 for new customers. I am convinced that if RCN had competition in my area they would go bankrupt. If you have a choice, chose something, anything (even tin cans and string) over RCN.

I keep calling rcn via cellphone to get my phone and internet to be fixed. They insist on me putting a damper on the modem instead of fixing their lines/ network congestion. I'm glad I didn't bundle t.v. with these morons. Why give excuses instead of fixing things as I am a paying customer. I never got the guaranteed internet speeds, nor adequate phone service.