RCA Customer Service Complaints - page 2

I bought a Voyager lll model RCT6973W43 yesterday at Walmart. I am very disappointed. The battery life is not good I am lucky if it lasts 2 hours. I contacted RCA's help/support group and I was told to lower the lighting on my screen, turn WIFI off and turn the tablet off when I am not using it. My lighting is low, my WiFi was off and I of course turn it off when I am not using it. My rating on this is -5 DO NOT BUY THIS PRODUCT it is terrible and the company will not stand behind it.

I should be able to get a free remote control for my t.v.converter box after all six remote controls that came with the converter boxes quit working

I will never buy another Rca product again. Customer after sale service sucks!!!

I tried to reach customer service and was on hold for 1 hour before i finally gave up this is very bad i have also been on there web site to get an authorization to return a tablet which is still under warranty i guess they dont really warrant anything

Bought RCA dual monitors DVD 12/16/18 used 2 weeks the 3 cables are poor quality and only got to use the system for 2 weeks. I even bought it at Walmart and the extended warranty. I can't get to talk or even find a number to get a refund. This is the worst device RCA has sold and no customer service . Poor manufacturing. It been7 weeks since I bought this and can't get any help. Why buy a service plan can't get any service.

I have for days trying to get a
number to Talk to someone about a remote control for my RCA tv and it's just been impossible. Please send me a number. Thank you so much.

Bought A New Rca Smart 55" Tv Problem With Screen Size I Contacted Services Three (3) Times And Send Them Also A Email About The Issue That I Have Only A 36" Screen Size But It Should Be 55" Still No Reply After 4 Days.
This Is The Worse System To Get Info On The Tv. No Booklet For Instructions Are Included And You Total Rely On Rca To Contact You When Their Are Issues That Required To Be Solved. Never, Never Again I Will Purchase A Product Of This Company That Does Not Give A Dam About Services Of There Product. Consumers Protection Should Look Into This Serious Complain Issue

I canot get an answer to my e-mails and cannot reach by phone !!!!

I recently purchased a 40 inch smart TV based on RCA good name as well as product. However, I will never purchase another product with RCA name because of the awful customer service that I received and the company does not make good quality products anymore!

Customer service associates are friendly, but they have no authority to help. They must submit a request for the claims department to send you an email - it took three calls to receive this email. The email asks you to submit the same info you've given over the phone. Once submitted, you never receive confirmation of receipt. I've called a total of five times with no progress. DO NOT BUY RCA PRODUCTS.

I am in need pf a living agent who will assist me with my tablet. As I am not technically inclined, speaking with someone is crucial! As it stands, "Cortana; vitual assistance" does not help me!!!

My Tablet fell off my hand and the screen got broken but it was still okay hot knowing that the part broken is not operating any longer. what should i do.

The phone u gave don't work.

I've never been so disappointed in customer service that all my life I went online for help and they tried charging me money with help for their product with a pre-animated person they tried pulling off as a real person. So i went back o line to find a number for a rral person and i have been on hold for 30 minutes now...WOW

Dont Buy Any Thing With Rca...there No Support System ..i Bought A Tv With No Remote Control In The Box 3 Month Ago ...cant Get It Sent To Me ..i Call About 10 Times With No Help....still Waiting ..please Dont Buy Any Thing With Rca Marking ..

I have a SL58G45 58" RCA TV i bought from HHGreg in 2015. I have not been able to speak with one support person at all. I emailed RCA support team, I was given a number to , and the automated system says to call another number(8587983300), and when I call that number it says "no routes found". So there isn't any support what so ever. I can't do a network upgrade. I get Download Metadata Failed. When in the beginning all worked fine. None of the apps on the tv work beside netflix so i know my internet is fine. I am a technical analyst in network and computer software so I know the basics of technology. I can't get help for nothing in this world. I purchased the tv to use the apps on it. There isn't even a helpful user manual. Its as if RCA is making televisions and pulling the cord on people by not providing user manuals, no customer service, not responding to emails. I did a chat with the wrong department with a gal named Mandy, she told me to call the number above which doesn't work. I expressed my concerns and she just left the chat. AWFUL. I just want a replacment tv, or some freaking support please!!!!

I see a class action lawsuit coming... Does anyone know a lawyer? I purchased a 58" tv and have emailed with no response. All the phone numbers that i call doesnt go through to anyone or anything. I havent even had the TV a year yet. The place where i purchased is also now out of business. I will NEVER purchase an RCA anything ever again in my life. Who can i contact to get this rectified?

Do Not Buy Anything From These Crooks. Not Only Will They Not Help You... But You Can't Even Get A Real Answer From Anyone. I Got This Tv Summer Of 2017 And Here It Is The End Of The Year And This 60" Tv Doesn't Even Work. The Place I Purchased The Tv Is Now Closed And No One At Rca Can Help. There Is No Warranty. Whatever Happened To Manufacturers Warranty. Save Your Money Because Had I Read All These Complaints, I Would Have Neveer Ever Purchased An Rca Product! Very Disappointed And Annoyed. How Are They Still In Business... Oh Folks Like Us To Buy And Don't Tell Others Not To Buy!!

I purchased a rca 111 voyager on 9/29/17 and it worked 1 time, Wen the battery went dead it shouldn't let me log back in. It kept saying wrong password,i hay chances ir 1000 times and it still won't let me get in,that was a gift 4 my 7yr old grandchild and now she has nothing,walmart told me after 15 days they can't do anything and it so now I or none of my family and friends will not buy any Eva products anymore, y'all a scam

I sent in my race tablet over 3 wks ago, I have never heard a word from anyone concerning my tablet. It is under warrantee.

Please contact me

I just brought my rca tablet last nite voyager lll I put in activation code set it up internet apps etc it was charged to 100 got up this am turned on got the rca symbol then voyager lll symbol and it won't turn on .
I did rest troubleshooting and still no movements

There is no customer service!!! I made 3 calls to the Philipines. Then one to the U.S. That one denied the ability to help but really wanted my email address. !?! He gave me the correct' number. Wrong! Wrong area or dept. I got another # and twiddled my thumbs while I was repeatedly told I should use email, but my call was next in line'. That person (#5) told me I had the wrong area again and, once again, gave me the right number. Ha!!! Wrong again. Person #6 explained I had the wrong area but gave me the right number. More hahaha! It was the number for person #5. I called him back and finally was able to get a return lable for the piece of ¥€£§ that was still under warranty. They don't like to answer phones. They want to do their job even less. And everyone wants my email address. What does that have to do with a return!???!!

Yes it is Wanda again. I still have that 60 inch tv with sound and no picture. I will keep calling and now I am looking for the CEO of this so called companies number. I will not give up. I have had this tv for 9 months. It is no good. This is not good to do to people who support you.Wanda Cavenaugh.
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Your name James

Date of purchase, with receipt 2/11/17

Any past communication regarding the warranty claim

I have tried 4 times now to get a claim submitted on rcaav.com and been given pre-auth codes of 5510 and batt5510. No claim form comes up on that web site and no place to input the code. Totally frustrated!!!!!



Receipt attached

Decided to be done with RCA. Customer service seems to be non-existent. Antenna doesnt work. Will box it up and send it back