Quest Diagnostics Positive Customer Service Ratings - page 2

User Reviews, Ratings and Comments

Quest Diagnostics customer service is ranked #246 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 43.59 out of a possible 200 based upon 470 ratings. This score rates Quest Diagnostics customer service and customer support as Disappointing.

NEGATIVE Comments

408 Negative Comments out of 470 Total Comments is 86.81%.

POSITIVE Comments

62 Positive Comments out of 470 Total Comments is 13.19%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Quest Diagnostics

    Customer Service Scoreboard

    • 43.59 Overall Rating
      (out of 200 possible)
    • 408 negative comments (86.81%)
    • 62 positive comments (13.19%)
    • 3 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 2.1 Issue Resolution
    • 2.6 Reachability
    • 2.7 Cancellation
    • 3.9 Friendliness
    • 3.9 Product Knowledge

Add your review! Return to the main Quest Diagnostics customer service scoreboard page

Posted by Donna


They are the only company that can draw my blood. I have small veins thus a hard stick. They usually get it first try.

Posted by Anonymous


Excellent service at the quest diagnostics at greensburg east. Cindy was very nice.

Posted by Anonymous


I believe her name was Janet she made me feel so comfortable this morning thank you so much 5 stars

Posted by Anonymous


I was at the quest in boynton bch fl on woolbright and the servise i got was wonderful. They only had three ladies worki v there and two out of the three were great and fast. The other lady { heavy set} no help at all and very slow like she was asleep or something

Posted by Anonymous


Service was great.
Appointment time was exact.

Josephine and Ariana at CODE KGI

Took care of Rod and Lynn on July 21, Newman, CA
Both tech ladies were very patient and helpful.

Posted by Anonymous


I would like to acknowledge Jackie Meeks for an outstanding job performance. She has an exceptional ability to deal with client specimen problems, new test researches and even helpful test suggestions. She is the best. She is at the Chantilly, VA location. Thank you, Jackie.

Posted by Anonymous


I visited this morning, 04/10/15
Site code ZS3, Karla was very pleasant and professional. She instilled confidence.
I tried to take the survey, but your site does not recognize Nevada.
Thank You, Russ Oliver, Las Vegas, NV

Posted by Harold


The Quest diagnostics in Merrick Long Island is the best. Fabiola is the sweetest person who has ever taken my blood. She puts you at ease with a wonderful personality and smile. There will also be no black and blue marks on your arm. She is the only person my son will let take his blood. Thanks Quest.

Posted by Anonymous


I love Quest. Excellent service. I do understand that the collection centers are not the friendliest and sometimes even treat you like you are a burden but, how would you feel if you drew blood all day.

Posted by michelle


Best place I've ever gotten blood drawn. Coming from a girl who hates getting her blood drawn cause she always gets light headed and faints shortly after. No this time. The very nice young man was so sweet. He had me lay down to take my blood so I won't get light headed after wards. I feel fine.

Posted by Anonymous


I had an excellent visit on Monday. I arrived at 0830 and was brought back at 0831. Melody was professional, friendly and had excellent phlebotomy skills. Thank you for a very positive and efficient experience.The location is DF1 lab in Riverside Physician's Group on Brockton.

Posted by Anonymous


My labs were done by ELOISE, a very professional and friendly lab tech. She truly was a natural drawing blood. I didn't feel a thing except for the initial mild sting of the needle. The needle site never even bruised afterwards. I was a totally satisfied patient

Posted by Sharon Southers


This comment is for site sjd technition Sharon Southers. She was called in as a last minute technition for blood draw. She was personable, efficient and very friendly. Her needle barely hurt and the draw was done quickly. Loved her!

Posted by don't know what this means


I was at your office this morning and received excelent care. Bridgette was the person that took my blood and she was very good and efficent. She was dressed professionally and neat. Bridgette was also very good with a needle, felt very little discomfort which is good because I don't like needles. I was very pleased with my care. Thank you. Dr. A. G. Braddick

Posted by Anonymous


Carol was on top of everything, as usual. I really admire her abilities.

Posted by Blondie


Hi girls...Hi well let me tell you all who r leaving negative comments. I have been a patient here since who knows except it is a long time I have never had a bad experience. Everyone there r kind & pleasant. More than I can say 4 some people out on the street running their mouth. So please give credit where credit is due 2 kind people @ the Quest in So Attleboro Site code:VMS Cecela . Keep up the good work girls. Debbie blondie

Posted by Anonymous


ANA was the drawer of blood back in February for routine bloodwork, and she is very good at it and very pleasant. I have no love of needles, so I appreciated the fact I did not even feel the entrance.

KUDOS!

Posted by VMQ


Jeannie was very helpful yesterday when I went for a blood test. She helped me with the coding to make sure my insurance covered the test.
We have never had any problem with Quest for all the times we have been there.

Posted by Anonymous


I have been going to Quest facilities on Bridgeport Ave, Shelton Ct for about one year. I have always found the staff friendly and efficient and highly capable of drawing blood samples. Much better than the hospital I was in. I would like to give special recognition to Tana Santiago and Mary Alice (last name unknown),who are always most solicitous of my care and well being.The facility is very clean and the service is always fast and efficient.

Posted by Anonymous


Everything was very good. My overall experience was excellent

Posted by Anonymous


I visited the lab inside my doctor's office for blood work prior to my doc visit on Feb 11. The consultant, Nicole, was very efficient and gentle. I was the first to arrive at the lab this morning and received right away. She gave me this paper to answer the survey. Couldin't locate the survey on line, tried the phone number and it got stuck in a loop and is much to complicated. Sorry you getting to your survey is a hassle, so expect few stick with it. Your consultant at the doc's office was fine. And I don't want my e-mail address or any commuications further from you. Thanks, BV

Posted by CBC Cyclosporine level chemistry


I have had good results from having my blood work drawn at the Memorial Hospital Quest site. The phlebotomists are professionaland polite. I had Breshanda the other day and she was great.

Nancy McMurray

Posted by Anonymous


Kathy K, Brick Office (Site Code BRI) is to be commended as being an outstanding employee. She is
attentive to details, and personable in customer skills.
She relates well and always seems to be interested in the person she is attending.

(David J. Woehr)

Posted by AJ Welch


I visited the Prescott,AZ office on 01-28-13 around 2:00 PM. There was no one waiting to be helped. Summer greeted me as I came in and asked me to sign in. She was very pleasent and knowledgeable. The slip I received from the doctor wasn't complete regarding the testsneeded so she contacted the doctor office to get the correctinfo needed. She took me back to one of the rooms and drew blood. She showed me the labels on the viles and asked if they were correct. She said good bye and told me to have a nice day. I was in and out of there in less than fifteen minutes. I have used them in the past and will again when needed.

Posted by Anonymous


I have my blood drawn regularly at Quest in St. Joseph,MO. I am very happy with the service I have received and, especially, the always positive attitude of Donnie, the technician.

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