Party City Customer Service Complaints - page 2

I would like to take a moment to let you know about my experience at the Sugarland location. About a month ago I went in to speak to someone about needing several balloons for my daughter's upcoming college graduation. I spoke to Tamia who was so nice and caring, I wanted 14 bouquets and 20 Mylar letter and number balloons made, I showed her a picture of a simple bouquet, she told me, I think we can, but let me check with a Manager, he came by and said they would do the best they could, I was really excited and paid over $200, and was told when I brought all the Mylar balloons to pay the rest. When I went back, a different cashier proceeded to help me, immediately Michelle who I had no idea was the store manager, took over and VERY RUDELY!!!! told me that she was not responsible for any of the Mylar balloons being damaged because I didn't buy it from them. I was so shocked at her attitude and told her if Party City would have carried the product I wouldn't have to look all over for red letters. She also told me in a rude manner the company doesn't want to do any special things any more!!! I was really taken aback at her behavior!!' As s manager she could've explained it in a polite manner. She also yelled at the cashier who was assisting someone else in front of everyone!! When I went back a third time, I apologized to the cashier for her behavior and was told she does this all the time!!! How can you allow someone to run your store that's so RUDE to customers and employees????? When my daughter went to pick up the balloons, we get to the venue and half the Mylar balloons were tied UPSIDE DOWN!!!!!! I spent half my time re tying them!!!! I spent over $300 on balloons there for a special occasion and I will NEVER go to party city or recommend it to anyone again!!!! What a HORRIBLE experience Michelle made it for us!!! David and Tamia were so helpful but you have to do something about Michelle or I will report her to EEOC

I just want to say thank you and job well done. Went to pick up my order I had placed on line but there seemed to be a problem with finding it but your staff was great polite yet concerned never questioned if I was wrong but I am sure the thought was there, I just wish I took there names,the store was very busy but all smiling nice to see. Anyway your attendant went and filled the order piece by piece I appreciate all that was done store 1071. TRN 356. REG 4 Ihope that is her # 4/29/2018. 02:52:02 PM THANKS AGAIN. I WILL BE BACK It's. Nice to shop where staff is pleasant regardsless of suitation.

We decided to changes the baby shower theme so we are no longer need these items

This websites is really difficult to use

I ordered a costume from Party City and had it two-day shipped, but never received the item. Apparently there's no way to contact anyone from the company, because my messages were never returned. I will never shop from this company again.

The Mobile, AL Party City on Azalea Road has horrible service. I placed a large balloon order for a major event and was told that "I was lucky they waited on me" as they did not have to. As the customer, I was to know that what they have on the shelf is all they have. And, two days later when I went back to drop a color of balloon they didn't have 0navy - the assistant manager proceeded to interrupt while I was trying to finish the correct order that had not been done properly two days before and then informed someone else I work with that I was rude. I had already called her superiors who were both on vacation to talk with them about her lack of professionalism and rudeness. She was even rude to her own employees as one employee had to explain a billing cost to her. THe second sales person I talked to who rewrote the order was the most knowlegeable. She deserves a raise. The experience last year was a 10; this year was a 1,

I went there today 11/28/17 to purchase some party supplies for my son's birthday and tired to use my coupon that was giving to me on my last receipt. I just purchased party supplies about 2 weeks ago. So when I showed the cashier my receipt she scanned it but nothing come off. The coupon was for 30% off. It had a start and end date. I'm not sure what the start date was but I know it was not expired because the end date was 12/23/17. So I asked the cashier why it didn't give me the discount she said she doesn't know but sometimes it gives out coupons that don't work and then to make matters worse she then stated your stuff is so cheap maybe that's why it don't work. I was so pissed at her comment I just left all items and walked out because I didn't want to be rude plus I had my child with me. But she was so unprofessional. Whether I'm spending a dollar or more my discount should have been applied. I don't think I'll be shopping back there again.

Human resoces dept I use to work for your company recently, would you please email me a paper stating i dont work there anymore. My name is brittany conklin it was the boca raton fl location please email me

I am disgusted with Party City's return policy. 30 days really???? No other store gives a 30 day return policy when you have unopened items and the receipt!!! Signs on the back of the registers state that returns can be made for full refund with receipt..... nothing about the CADDY way they put a 30 day statement on their receipt. I would have settled for a store credit. I purchased birthday items for my grandson's First birthday party. Of course I put them away for safe keeping until his birthday. Of course I forgot that I purchased the items until after his party. I went to return the items today and was told to reference the 30 day return statement on the receipt. Listen my grandson Will Only Be One Once!!! How ridiculous. I will not be shopping at this Leominster, Ma store or any other Party City store again. Thank you.

I am very upset and probably will never order online through this company any longer...I paid additional shipping fees to receive my products next day air sod have time to make sure everything fit and I got the product 6 days later...and guess what? Nothing fit and it was too late to fix it at that point! I will be returning my order and I better get my 105.00$ refund back immediately!

Store #1119 Liberty Missouri.

My problem with this Party City, is that there is a manager that is very rude to his employees. I am not sure if he is the only boy manager, but his name began with a "B". I went to return a product and the cashier had said to the manager that she had a return and he completely ignored her. The Cashier then stated again I have a return and he finally looked at her and stated I'm busy and next time use your walkie talkie, and was extremely rude to the cashier in front of me as the customer. I felt so bad for the cashier and at the time I didn't say anything. No one deserves to be bullied at work and this young Manager thought it was ok to do this in front of a customer. How does he treat this employee when customers aren't around? I would seriously get someone to look into this. I am guessing this isn't his first time treating this employee this way, and if she was my child I would be up there discussing the issue as the cashier was a young girl.

I bought a jake the pirate costume from party city the hat is a disgrace is not made right or sized right does not fit Its horrible there are many complaints about that hat. It�¢ï¿½ï¿½s a toddler 3-4 and the hat is like infant size. So we have a costume with no hat Your clerk in the store didnt know what he was doing costumes were stuffed back in bags after being tried on by customers like rags he said he didnt have time to fix them I am very disgusted with this and yes its halloween so its wear it or have nothing and a very upset child !!! The store was in jensen beach store 350. Bought on 10/7 and put up cause he wanted to wear it Its a shame the hat was a disgrace. I paid 29.99 for it and I am not happy at all The hat was not made right At all very poorly made And I think I deserve my money back. And dont tell me a hat Because it has ruined the whole costume Ill be waiting your reply. Ty

I was visiting a store on yesterday in the Memphis area that was located off Poplar Ave. I made a purchased but clearly spoke to a manager of the store about their policy and it was explained to me and when I returned to the store to return merchandise he act as if he and I never spoke about anything. I think this is poor customer service as well as poor management skills.

10/26/17
Tony was the rudest customer service agent I have ever dealt with. EVER !!!
And to make the matter worse he did not even know who to connect me with who could offer help.

I ordered several hundred dollars of items online, which were to be shipped to my address. Not only did Party City NOT ship a single item, they charged my credit card immediately, and now Tony's advice to me was for me to dispute the charge with my bank.......... I did not create this error, nor did my bank, so why should I be expected to handle this situation???

Save yourself time and aggravation, order from another source, like we did :-)

Attempted to exchange a damaged item. Was told no because it was 1)opened, how else would I find out it was damaged if I didn't open it 2)no return on leggings where does it say that on the policy???

Called the 1-800 customer service # and there is no option to speak with a live person. I tried every option available but it is only prerecorded instructions.

Horrible!

Shipped me product that did not match the description and there is NO WAY to get a live human being on the phone. Store would not help. I will NOT buy anything online at Party City again.

I purchased over $200 worth online and needed to return an unopened item. I went into the store with my emailed itemized receipt only to find out they won't accept that. They wanted to shipping paper!? They had no idea how I was supposed to return this item and I even said I would take store credit! Won't be shopping here again and will spread the word TEEEIBLE SERVICE! My emailed receipt with sku numbers should have been enough.

Hi I was in your store yesterday in Waterberry Connecticut I have the worst customer service experience I have ever had in any store the employee plus the manager I think her name is Veronica was very rude to me a pain customer just because I had a few question about my order I would appreciate if someone could get in touch with me as soon as possible I was charge for items they did not even put in my bags the cashier was slamming the stuff down on the corner simple because she had to do avoid

I am out raged! I made a purchase through Party City.com for party favors for my mom 80th birthday and I have yet to see them. Not to mention that I paid to have my shipment expedited. I cannot reach anyone by phone .

I was just in the store on Josey and Trinity Mills and i had purchased ballons in Lewisville but instead of someone letting me know that i had to go through a register as a walk in I stood in line for 2o minutes because it was only one person getting ballons blown up...two ladies blowing up ballons and NEVER said a word...

Seriously...bout a week ago unopened....and no receipt...BUT NOT EVEN STORE CREDIT OR EXCHANGE ...
SERIOUSLY

Worst customer service ever will not spend my money ever at St Clairsville Ohio store I waited in line at a register that had the light on for 20 minutes then the manager who checked me out was rude I can spend my money anywhere but not at Party City and will be spreading the word

I did not get my full balloon order on 3-1-2017.The manager or whoever waited on my son. They were bought and paid for. The number 9 was not in the packaage, and paid for a balloon bag that I never received. Since January with the Grandkids Birthdays there has been a problem. I work customer service so I know how to respect the business. In January the order was not ready, in Febuary the line was 10 deep and no one helped the girl behind the counter a ex employee walked in and was answering the phone and said that is why she quit no one will help.I had to wait 22 minutes while getting my balloon order while no one helped this young lady.And she was taking everybody in front of me. In March here I paid for the number 9 balloon the manager says it was not. They have a lot of issues in Fenton and not friendly at all. Word of mouth goes a long way and u know just one person here but I will not be back not will my family. I spent I know I spent 180.00 there in last 3 months not again in this store I hope the other store would treat you better. Janine Turnbull

Your anaheim store is really rude and unprofessional. And the lady I spoke to yesterday on the 24th says she was the manager.your company might want to rethink that. You've lost this customer forever.

DON'T DO IT, THIS COMPANY IS THE WORST!!
They have zero knowledge on their own products, they have the worst customer service that I have ever had to deal with before, they DO NOT have a return process or policy, they do not honor returns at all, absolutely HORRIBLE!!