Nintendo Customer Service Complaints - page 2

One word: the worst.

The first time I called them, they gave me money and never explained why. So I bought sonic 2.
After, I called about missing dlc and they had to delete games that I really owned and keep sonic 2.
I complained and they were like: No.

I don't know if I should sent in my DS for repair. They Robbed me.

If this ever happens, just get a flashcard and prove that you own the game and Nintendo were idiots.

Just want to talk to a person is that to much to ask.
Well stop purchasing your products, due to such inability.
Thanks for nothing
Oh yeah anybody want to buy a piece of sh!t wii system that won't read a disc...got on real cheap

24/7 7 days a week customer support but they couldn't cancel my order before it shipped and there is no way online to cancel an order that has been placed (and not even processed yet).

My option is to return the item on my own dollar to receive a refund within *TWO* billing cycles. The item I ordered was $20 so now I have to pay ~$5 to ship it back, and wait two months for a refund? Forget it Nintendo.

Nintendo you are years behind every company in every area. This isn't the 1980's why can't I have a button to cancel orders, why is it so difficult to transfer data between systems, why do you continuously do things backwards and make everything difficult.

Summary: They have become a gimmicky company that generates income by tying accessories to the console.

We bought a used Wii-U off a third-party reseller and the LCD gamepad was busted. Since it is necessary to configure the console, we have been unable to use it.

That's perfectly fine, we knew the risks of buying used. However, for some unknown reason, the company does not sell the gamepad separately.

When we contacted customer support to attempt to repair/exchange the gamepad, they held onto for two weeks and ultimately told us they could not repair it, and could not exchange it.

So we asked if we could order a replacement from the company. They explained that it is against company policy to sell the replacement peripheral.

The only profitable incentive for them to do so is so that you're forced to buy another console, and to discourage the sale of used goods. This is not only terrible for the environment, but it is *terrible* for the consumer.

For this reason, I will make it a priority to get a used replacement and make sure they don't personally receive any of my money.

They banned me for no reason and then wanted me to send them my photo ID to unlock it, this occurred as punishment when I unlisted from the promotional email list. Company policies are the worst. Going downhill, way to drive away your most loyal customers.

Changing out batteries on controllers and they do not work - do they 'expire' after a certain time?

I have purchased my last Nintendo product. The wii u is garbage. I purchased it for Zelda now your not even going to release it on this platform. The only games offered are old games. Totally upset.

I PURCHASE A WII AND DIDNT HAVE IT A YEAR AND GIVES THIS ERROR CANNOT READ DISC EVERYONE SEEMS TO HAVE THE SAME PROBLEM . WII GAME COSt Lots of money. Im very disappoint in this produce is tbere somewhere I file a complain and receive another wii im call the better bearu investigatiin to check on this product and the bad thing about it if I had of know it was foreign made and owned I wouldnt have purchased it

I am upset with Nintendo. They had me buy games which I like then tell me I can get more out of them with Club Nintendo. So I followed the steps in registering them filled out surveys and it would say I had been rewarded. Come time when I am suppose to be getting my rewards for spending money on their products nothing appears. Because there system had a fault in it, so now I have to wait longer, and I have to pay more money for something that they said I earned already. I may be done with Nintendo after this.

I bought a Majora's Mask 3ds xl as soon as it came out. It has been a massive disappointment - the 3d is much worse than my old one and I see ghosting all the time so it is giving me headaches and eyestrain.

I sent it in for inspection which took a week and they say there is nothing wrong with it. I have had to turn off the super stable 3d altogether which defeats the purpose of buying a new one.

Since it came back I have complained at least 5 times and been completely ignored.

Looks like I just wasted my money.

Waited over an hour and a half for a chat representetive that never came, the phone number does not allow to wait for a next available rep and simply hangs up on me, meanwhile leaving me out 140$ because online purchases are system bound not account bound.

The box says 1-4 players on the box. Very missleading. Only uses 2 players. I intend on writing letter to the company. Very upset.

i can not believe the lack of reply's to emails i have sent many a time to nintendo. what is the point of customer services if there is no cutomer service at all. i have been a long time nintendo fan buy eveything to do with nintendo and i can not believe this at all i am actually so disgusted in this i am actually thinking of stopping myself from buying any more nintendo products and also telling everyone i know to join me. customer service HA don't make me laugh!!

I purchased two games and because the offer of CDs and Downloadable Content was confusing and misleading, I had to contact Nintendo Customer Service.

I emailed on the 17th December. It is now 1st January and I've had no reply of any kind and no action has been taken in response to my query.

Each of these games costs about £40 - it's absolutely disgraceful that such expensive purchases come with zero customer service.

i emailed Nintendo asking if i can register my 3DS because i bought it pre-owned and it didn't come with a code, i just recieved an email which wasn't even a straight forward answer but they basically said no, which means I can't even do any of the 3DS promos. i registered pokemon alpha saphire on club nintendo so i can get pokemon art academy for free but you need to register your 3DS too, and obviously I can't and they have told me no as well.
I just find it anoying that they expect everyone to be able afford everything brand new or they can't be involved in any promos or extra stuff.

why to you have to buy a charger when you buy a 3d ds console when you buy any other nintendo gaming consoles you dont have to could you please explain why this is please thank you for your time.

Contacted them about my Club Nintendo account that turned out to be deactivated/frozen because 15 yr old me used the same email for both the parent and child emails.

I asked whether something could be done about the 750 stars that I lost because I couldn't access it for 5 years (I assumed it was website problems for the 2 - 3 times a year I tried to log in and forgot about it), and then asked whether or not It was possible to get the recent emails for Club Nintendo members because I did not receive any messages while my account was frozen.

I also asked why I wasn't notified that my account was frozen.

I wasn't angry and I did not take out my frustrations on the representative because I know how stressful it can be to talk to people over the phone.

The representative I had was extremely unhelpful, rude, and multiple times interrupted me and spoke over me, and ended the call prematurely.

I'm considering writing a formal letter of complaint because of how humiliated and upset I am from this.

I have been trying to arrange a refund for over a month and am stuck in a customer service loop of them asking for proof of postage, then confirming that they have the item but no one is there to process the refund - then next time I enquire it's back to proof of postage.

A very frustrating process.

From the first time I contacted Nintendo for my Wii U gamepad that needed repairing, it has been a problem. It all started with my first phone call. The rep who handled my repair order did not enter the information correctly so I never received an email about anything. I called back and the rep could not locate the repair order for the life of him. So we started a new one. I printed the shipping label and had the device shipped out. About three days after the device was shipped I called to update my payment information. 2 weeks later I did not see any updates on my repair order so I called in. They said and I quote "The website can be delayed in these things but everything is going according to schedule. Your device is currently being repaired and it should arrive by the first week of august." I was happy and decided I can finally stop making calls to Nintendo. Well my device arrived even earlier than he said it would. It arrived on July 31. Which would have been greatly appreciated had it been repaired. Again, I call up nintendo to start the process all over again. Today, I am yet again facing another problem with nintendo. My device was supposedly repaired and shipped back to me on Monday, August 11th. I was promised 2 day shipping. Still I have not received my device and every time I call I get a different story. The current story as of today August 15th is: My device is with UPS and there is a delay in scanning the packages. I should see tracking information on the site today or on monday.... smh. Horrible. Nintendo you are full of disgusting lazy incompetent reps.

Ok so id like nintendo to get in contact with me now . I feel robbed . Charged me twice for a download . The download is still going . On and off the phone with people for almost two hours . Have no problem posting my phone number . Call me asap . Mt checking acorn is going to get a service charge that I should not have . I was hung up on twice . And if this isnt fixed now im gonna be very dissatisfied . I also asked by the end to return the game because of all the trouble and just credit my money back . Im not waiting a second longer . Im a single father who wanted to play a game to get my mind off things . Thanks for destroying my day with phone calls and lack of help . . I would like a solution and if I get a service charge from my bank I want it solved not on my time but on Nintendo's . Been a loyal player for years .since I was a kid even . I don't need this stress . This is almost 60 dollars and to me thats enough to blow a gasket over . Please help now and call and solve my problem.

my name perry nathan i got a 3ds it has parental controls on can you help me get it off do you have a master key or a code to get it off the namber is for 3ds thank you so much

This is one of the worst customer services I ever contacted. Nintendo sent my order to an incorrect address which was a mistake from their part. I have contacted them many times about it, and to my surprise, they never got back to me. Any respectable company would have solved this issue immediately. It is no surprise that people are not buying their products anymore and the company is starting to fall.
I am even considering to throw away their products and move to one of their competitors who really have respect and care to their customers.

there are a few people using the Nintendo new leaf ds game online that are abusing the system, swearing, threatening behaviour and need to be stopped, in fact they need to be cut from using the online service
can you tell me who I report these people to please

thank you

excuse me your wii remotes are spazes and i am very discouraged in playing my games because i know I will always loose because of your wii remotes , your remotes bring me sadness , unhappiness, and anger. i will not continue to buy any Nintendo products because of your inability to possess working wii remotes . you bring me down every time in decide to play a game involving any movement of the wii remote . your company is a discourage to every human being on the earth . I will sue if ypu do not make my wii happiness level sky rocket into a 10 because right now my happiness is about a 1.3 . to conclude this paragraph I would like to tell you that you are a fail and have a nice day thank u and byebye

Nintendo SUCKS BIG TIME on fixing anything while it's still under WARRANTY they really should be ashamed of themselves trying to make me pay for a repair on a DSL XL from my opening and closing the device.