Nintendo Customer Service

Paid for 2 day shipping and it came in four business days

Terrible. Reminds me of a bad telecomms company. All answers copy and pasted with no actual knowledge about the product they work with. No help at all.

I have contacted Nintendo support on a variety of issues lately, both with my WiiU and Switch console. Starting with the WiiU, they (Nintendo) are so standoffish regarding the handling of that issue. My console refused to update the latest, and most unnecessary firmware, and through troubleshooting, as I understood, I made it so that I cannot play MarioKart8 anymore by deleting the update data, which I was led to believe was the cause of the update issue. I am unable to play online, access the E-shop, and the money I paid for to be on there, or update games. The console routinely freezes during the update. Anyhow, their advice was to take the console to a electronics repair place, funny thing is that no one works on these consoles, half the places I found basically laughed at me for wanting to fix the system, and those that actually work on them weren't able to determine what the issue is. So I call Nintendo again for the 2nd time, seeking a positive resolution, and their advice is, I kid you not, buy a 2nd WiiU, used likely, the condition of which I know nothing about, it could have issues of its' own, be hacked, etc. Only then, when I spend hundreds more, would Nintendo deign to take it upon themselves to accept both consoles and transfer the data from one onto the other. Absolutely outrageous!

I found an old receipt of my original Wii, and they fixed it for free, twice, so I really wonder why they are so willing to take the financial hit whilst consoles are under warranty, yet so resistant to help when outside. I mean, why is there not an option for maintaining older consoles, for a time at least? I would be more than amicable to paying a higher repair fee if it means my console working properly again.

Next is my Switch, where the internal memory is woefully underpowered, a typical curse of Nintendo's weak hardware. You need to get a micro SD card to expand this memory. I literally had to delete some game data to download a new Smash fighter back in the day. Utterly ridiculous that the console is so underpowered. The representatives are unable to properly advise what size card I should get, and in this age of digital games and much DLC, it is important to have proper storage. I don't want to buy a card that is too small, nor pay a fortune for one that is largely underutilized.

So, in the end, neither issues were resolved, I still cannot update my WiiU, nor play MarioKart8, Splatoon online, access my E-shop and money, and I have to risk getting the wrong sized SD card for my Switch, and if any other problem happen, know that Nintendo's customer service is next to useless. I'd imagine my Wii was still under warranty when it was repaired, but my god what a stark contrast of service, a fully repaired console done for free, versus one left in an unacceptable condition when I am willing to pay to have it repaired. Why am I having to argue about spending money with Nintendo? I have half a mind to just drop them here and now, but I would only be further punishing myself by denying myself games I want to play, mainly Tears of the Kingdom, and any future DLC, but honestly, Nintendo doesn't deserve my money or loyalty, and have certainly lost me as a customer. It doesn't even seem like they even tried to fix my problems, won't even accept the WiiU to look at it, because 'they don't do repairs on it anymore' Again, they need a department dedicated to maintaining and repairing older consoles.

Holy crap they suck.

Missing part from switch oled.

Got told they don't mess those up, must have been the shipping. Okay cool, they proceed to tell me replacement part is shipping (during second call). Was supposed to receive confirmation. Never did.

Third call, get passed to a supervisor, who again tells me they don't make mistakes as all the packages are weighed. They managed to correctly enter my email for a survey, but not for the shipping.

Just shipped today. Sweet, no compensation. Just oh sorry you have to wait in order to even use this piece of crap. Sony and Microsoft can have my money next time

Customer service sucks and can't speak English.. won't buy Nintendo products any longer.

Dear Nintendo

I am here to complain about the network connection. Lately , I have been playing Splatoon 3 and connection errors are frequent. They always happen whenever I play the first game after putting the console to sleep mode or after maps and modes have been updated.

I really feel that this issue has to be addressed as I cannot enjoy the game fully. There is always a 20 minute temporal ban after this connection error happen. This makes me need to wait very long. Connection errors only happen once but it is still annoying as it is difficult to progress in the game, especially in the salmon run mode where it cuts your rank when you disconnect, forcefully or not.

Additionally , this issue not only affects me but other players as well. I really hope this issue is addressed, for example by removing the 20 minute ban, and I look forward to your reply.

Thank you for reading

Yours faithfully
A customer

Worst experience with customer support. I have a Nintendo Switch and it was not charging and it was under warranty. I was in touch with their customer support to fix this but no luck. Then Nintendo support requested to send the device to them. When they received it then they send me an email that the device is damaged and that is why we could not cover this under warranty. It was working since the last charge. My son complained that it is not charging when the device battery was showing 5%. Which means everything was fine and it was not damaged. Even I confirmed with my son that he didn't drop it on the floor or something. Now they are asking for $106 to repair it.

I would like to let you guys know that please avoid this product.

Talked with a representative via chat. I wanted to know if I can install games remotely on my Nintendo Switch. Like accessing their website and ask it to install on my Nintendo Switch. The representative was very unfriendly making me explain what I wanted multiple times. I reported the conversation by giving it a low score, but I don't it will matter after reading the reviews in this website. I am not buying any Nintendo products in the future.

My Nintendo Switch needed a battery replacement and they did zero effort to fix it. Nintendo charges $100 to fix a battery when the battery itself is $20.

I sent in the Switch so they can replace the battery and instead, they replace the unit. This means I lost all my saved game data over the last 5 years. Not every Nintendo Switch game saves on the cloud, so I lost 60 hours of Pokemon Arceus in addition to everything else.

Why do they charge $100 to give no effort? It literally is just a battery replacement, a task that should be easy for any device. Nintendo does not believe in the Right to Repair and requires tools specific for Nintendo products so they can overcharge you. For the price, they should at least back up my game data because they know not every saved data can be uploaded to their paid online service.

I do not recommend you get repairs from Nintendo because they don't care about your data and they give minimum effort for high prices.

Had me on hold for 20+ minutes for what? This gaming system isn't that popular. I'm tired of waiting.

Nintendo Australia support. Non existent. After doing a factory reset on my mobile phone, I had to re-download and relink the authenticaror app. I am now unable to access my account and I have lost the back up codes. When contacting support they asked for a screenshot of my profile which I am not comfortable sharing I decided not to do anything and now I am unable to use eshop. I get an error every time. Why isn't my account using my email or phone number as a back up just incase? I was able to purchase through the eshop last week but now I cannot. I am over it and I don't love Nintendo any more ? I'm going to give it away. It's no good to me now. I can't do anything. I can't access my account and I can't purchase anything. No support at all. I'm buying an Xbox

I sent a Nintendo do switch in for a repair that was under warranty. They returned it two weeks later in worse condition than I sent it in. It's brand new and doesn't even connect to internet.

i was in hold for 3 and a half hours then they hung up on me, given it is the day after christmas but still

The top representatives are all super narrow-minded.

Rude ! Rude ! Rude ! I was trying to get help linking a account to get a family online membership rep was impatient and hung up the phone on me . What! And you want my money?

This is in regards to the nes classic edition console. You people are shameless aren't you? Do you honestly believe you're fooling anyone with this "we apologize for shortages" nonsense? Even Forbes magazine has openly accused you of intentionally inflating demand by not producing enough. You say some of the parts are "difficult to procure". Are you kidding?! Thumb size computers, raspberry pie mini pc's, and cell phones from ten years ago can all run your roms but you can't seem to get your production rolling because of parts? You did this on purpose like you always do. Just like Apple, you make things people want but the way you do business is absolutely terrible. But you do it because you can, isn't that right? I'd love to see nintendo fail and get bought up by someone who actually understands about respecting customers.

Can't seem to get help!

Wow where do I start I have been a Nintendo customer since 91. Sent a Wii u pad charger received today without charger when I called the person I spoke to called me a list said they inventory everything. When I told her I've spent over 4000$ over the years with them y are u doing me like this over a charger I was told sorry but they weren't sending me a charger I know you are worth billions now and my 4000$ means nothing to you as a company but it u have any shread on integrity as a company and care about the fans that put u guys where u are today. If you do I can be reached

Your splatoon game online is so bad about getting into a battle the wait time is b.s. if ur gonna make a game make sure it works r ighr before people pay 60 bucks for something that disapoints. And when u do get to a battle 80 percent of the time the battle stops from some dropping out or they're bad signal.I would like a refund on the game. You guys need to do some work and,step it up. Why isn't there more game selection x box and ps 2 is even is alot better .

How to install the Wii Nintendo.. Bcoz when I connect the av connector... They got showing code error003...I don't know how to solve this problem... Thanks.... Please give me the solution....

My Wii U tablet was originally supposed to be covered under warranty. Two weeks later I got a call it would cost $106.00. I negotiated a lower price to $36.00 and both charges showed up pending when I DID NOT authorize a charge for $106.00
After speaker to a supervisor and a 35 minute phone conversation she said she would refund my account in 3 business days causing me to pay 40.oo I'm over draft fee's! This should NOT ever happen!!!!!

I have a WII no sound is on all of a sudden
I have used this for net flix and some games now no sound
I have replaced the cord and tried different tvs with it and still no sound
can you please tell me what the problem could be

Sent my WiiU (gamepad and console) in for a repair due to the gamepad and the console not syncing properly. This started happening about 8 months after the system was purchased.

Repaired it quick and shipped it quick...problem is they shipped it to a location 2 states away from me. Called and confirmed that my address was correct in their system, and after a few days of waiting for them to figure out what happened they just sent me a replacement (not a new one, one that was "factory certified").

It has been a few weeks in the process now and I came home today to find the replacement WiiU sitting on my doorstep. Awesome. NOPE, not awesome. These boneheads sent me only the console, not realizing that when I sent it in for service I sent my console AND THE GAMEPAD. I now have a (used) console that looks nice and pretty but no way to use it. Now I have to wait even longer for them to send me a replacement gamepad. Not holding my breath on that actually coming to the right place or working properly with my hodge podge of parts and pieces I now have.

Oh, and when I asked for a refund of any or all of the service fee of $115 that I paid they really tried to make good by offering me $10 to be added to my account. Wow, great customer service. I guess since they gave my original gamepad and console away to someone in NC they didn't want to lose any more money by taking care of the consumer. Great business model, Nintendo.

Horrible, they will never help me. Call, chat, mail and email. They never help. I have spend like over 10,000 on them over the years but now that I need help they do nothing. Worst services, yes even worst than Comcast. What kill it for me no just that they will never help but that they are rude why will someone be rude if I'm just asking to be help, well that Nintendo. Lost a life time fan here.

Alright, so I have worked in customer service for 5 years and 1 thing I know is that you do not just disconnect from the customer. I was talking to some person over their chat and after they told me about not being able to help me in figuring out a resolution for a malfunction with a DLC code they disconnected my chat. Even if there was really nothing they could do there is a more professional way of telling a customer that. I am very disrespected and wish I had their name. Nintendo you need to fix this or I will never buy another product of yours again I am upset by this.

Please add more games to nintendo switch lite including assassin's creed orgins, assassin's creed Odyssey, wwe2k24,red dead redemption 1 and 2, resident evil 4 remake THANK YOU and I do so enjoy your products.

I have been happy with their customer service. Twice I've had a digital purchase that didn't work right or wasn't a legit purchase and they fixed it. Also, I have a joycon being repaired or replaced free of charge. Granted, one could argue that Nintendo knows they drift and should fix them. But that is the point, they fix the issue. No complaints here.

Chris from primary account support is super efficient and helpful. He understands how to help customers while continuing a positive rapport and assistance. God bless Chris!!!

I had an amazing experience with Nintendo support, i had an account issue that was solved in less than 1 week,and they are very friendly.

Julie with customer service was awesome! I had made a mistake with membership options and called first thing in the morning and she was nothing but helpful, patient, and made the experience one of the best for customer service I've had!

Got off the call with this guy a few minutes ago who helped me change my account information, really awsome guy, who was really friendly and really helpfull. 10/10 for me.

I would just like to say that Sydney was very helpful. I needed to reset my perennial controls pin and he was very helpful and friendly. Give this man a raise.

I recently had problems with my account and the customer support representative named Diego did a great job and helping resolve my issue. He was very thorough and stayed on the line with me for over an hour.

The BEST customer service I've ever had!!! I missed they're call on Friday and didn't have time to call back. 9:30am Monday morning they call again!! I didn't need to call back like I planned, I didn't even have to pull all my papers out with my service numbers or anything! I talked to Ian. In all honesty that dude should run a course on how to do customer service cause he is incredible! Service = Help, and Ian has it down to an art! He should get a bloody promotion! Everything was clearly explained, and most importantly, to the point. No sales pitche's, no confusion. If I could rate Nintendo Australia's Customer Service 20/10 I would. Thank you for just caring and making the small parts of life (dealing with customer service) a pleasure instead of a pain. Sincerely, Dave

We found Eduardo to be extremely efficient, helpful and kind. Now I know all about my Wii's battery system. He is the epitome of an ideal employee. Go him:)

I have had two experiences with nintendo support, I can't say exactly what they did for me as not to single anyone out, but they helped me greatly and quickly and are super fun and friendly. I believe it was Mercy and Melissa who were the most help and I'm super thankful of them!

Spoke with customer service rep Ashley who was super kind, extremely helpful, and a total Rockstar! She helped me get everything figured out right away

I was positivly surprised with how speedily they responded to my mail, and helped me with my problem. I could not be happier with how it all worked out. It was a very basic request, changing an email adress.

I called today cause I needed to get my switch's serial number as it was stolen. And honestly it was the best call experience I've ever had. Tony straight up solved the issue in like 10 seconds after getting my credentials and helped out even more with things that I didn't even know I needed to help get my switch back and protect my account. 10/10 service.

Had to email Nintendo CS in order to unlink my NNID from my Wii U, the replies I got were very friendly and in-depth as in what I needed to do. They were finished with unlinking my NNID in less than a few hours (though I technically needed to wait an extra day to allow the Nintendo servers to update). Overall, brilliant customer support, and I'm glad to be a fan of Nintendo.

I have never had a problem with Nintendo; they have always gone above and beyond to help me over the phone. I wish every company cared about their customers like Nintendo does.

I was on the phone with Alexander and I had almost no clue what I was talking about :) but he was still the sweetest person no rude comments no nothing I'm only 13 lol and my uncle asked me to call for him and I am so lucky I got Alexander. He truly deserves a raise or something like a bonus check lol i don't know but what I do know is he was the sweetest person about my problem please tell him thank you for me. :) ( Nintendo Wii U )

Nintendo - has to have - the very BEST Customer service. They are very understanding, they work very hard to help you the most they can. I was chatting with a client - who at the same time - was helping another. Its amazing to me how they keep their mentality, even with a Job that seems boring. They never seem to dissapoint:)

I just bought a New 3DS XL and had to call to transfer my Nintendo ID and had the best service ever on getting this done My Rep's name was Cory and very kind and quick about his work

Had issues with a predownloaded game that was now missing from my sons 3ds. Earned a headache trying to trouble shoot it myself.
Called the hotline and a well spoken man had me fixed up in less than a few minutes.

To be honest, i was surprised such a large company had quick customer service , that actually knew what they were doing. Ive had horrible luck with cable and phone company customer services, this was nice for a change.

When I had an issue with a 3DS that was out of warranty they dropped the repair fee from 120 to 80 dollars, nintendo actually understands about their customers and about new products coming up so that we know the same!

Hello, today I'm writing to you because of the problem of your DS game case/package. I find it somewhat wasteful because from all the calculations I have done I have worked out that one case can hold 32 game cartridges. Also that is a lot of wasted plastic because you have plastic layered around the case then the case itself and the paper artwork. My suggestion is to make a case that is just a little bigger than the game and put a little piece of folded paper that has a link to your website so that everyone that wants to read the "heath and safety" information they can find it there. Than by doing so you can help stop the waste of all the plastic and save yourself some money by ordering less plastic and paper. So to finish off I would like to say I love your games but not the packaging. Thank you for reading and I hope you take this into consideration.

Nintendo's customer service is one of the best I interact with compared to other companies. Let me explain ...

My 3ds xl analog stick won't snap back into the center and when it did break I heard a snap so the rep for repair notice it was a physical issue. First it was about $135 which is a bit much but little low so I said I can't pay that now but I will surely do it in the future.

Then he said "no problem" but followed me with a price drop which was out of nowhere and said about $104 roughly then I'm like "I still can't do it right now but thank you so much" but then he said exactly these words "It's surely not a problem Mr.XXXX but I can give you even a lower drop to say ... $80 and do not worry because this offer stands about 6 months! We want to keep people in the nintendo family..."

I never heard a rep sound so "concerning" but yet business like and not out of desperation. I had no words but thank you for this guy.

If I had a list for Customer service then Nintendo should be at least number 1.

The thing about Nintendo consumer service is, yes, nintendo does have some policies and procedures that not all may agree on.
But the bottom line is, if you have a problem, call Nintendo and seek help from the reps.
They DO want to help, not all, but some people still care about customer satisfaction.

They did fine it was a very good call.

As an employee of Nintendo, I can personally say that working here is one of the most awesome experiences ever. As a rep I strive to make every consumer I speak to as happy as the day they purchased their first Nintendo system. AMAZING!