Meijer Positive Customer Service Ratings - page 2

User Reviews, Ratings and Comments

Meijer customer service is ranked #134 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 53.22 out of a possible 200 based upon 355 ratings. This score rates Meijer customer service and customer support as Disappointing.

NEGATIVE Comments

296 Negative Comments out of 355 Total Comments is 83.38%.

POSITIVE Comments

59 Positive Comments out of 355 Total Comments is 16.62%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Meijer

    Customer Service Scoreboard

    • 53.22 Overall Rating
      (out of 200 possible)
    • 296 negative comments (83.38%)
    • 59 positive comments (16.62%)
    • 11 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 2.5 Issue Resolution
    • 3.7 Reachability
    • 3.5 Cancellation
    • 4.3 Friendliness
    • 4.3 Product Knowledge

Add your review! Return to the main Meijer customer service scoreboard page

Posted by Penny


I would like to thank Meijer for working with all the virus stuff out of your control...I so much appreciate the hard work that the stores are trying to keep in stock....Most of all please now how hard your staff is working ...please don't forget how hard it is for stockers and cashier....that's my story I really just need you to know how much I appreciate Meijer...I think you allowing for limiting shoppers in stores at one time. I feel if you put limits on items and give like 30to 45 minutes to each shopper-nobody has reason to fight over products..... I'm just thinking to avoid hassle.thank you. I really appreciate my Meijer. We family rocks

Posted by Anonymous


Cannot read code on receipt to do feedback so I'm using this Had a great experience with one of your employees Service desk said her name was Sandra What a sweet cashier not to mention no mistake on my bill Too bad you can't find about 10 more ladies like her I will look for her next time I shop

Posted by Rita DeLisi


Meijer on rt 37-1380 Sunbury Rd Delaware Ohio 43015
Renee was most pleasant on a very busy evening. I appreciate her kindness and spped with which she was able to get my order processed.
You need to know I live within walking distance to a KROGER Store, and I drive into Delaware to frequent Meijer instead. Better quality and kinder helpful faces. Thank You
Code on my receipt is A02490119V77RPS

Posted by Jackie


this is for Meijers at 755 Boughton Rd, in Bolingbrook, Il.
You have 2 Butchers who go out of their way to help people, they are friendly and helpful.their names are Jean and Corrine, both female and are always there to help and answer questions,I like them to be complmented on their service. Thank you

Posted by Anonymous


I would like to acknowledge Kat M. In photo department of the Cadillac Michigan store. She went above and beyond to help us with our phone issues and then her knowledge of the other line of phones led us to purchase two new ones tonight. Because there was only one she offered to call another store and secure us two there. Please give her our gratefulness for outstanding service.

Posted by Anonymous


I was shorted some pills from the warehouse,first time in 19 yrs I had a problem,Ed ,the pharmacist at 149 in Michigan City took care of it right away for me when my husband couldn't get it refilled,insurance,too early,I never count my pills,he was so awesome,we all make mistakes,he was very helpful,thanks to him my husband got some relief after being without him script for 3 days,we need more ED'S in our life,thank you so much ED and Meijer for having a REMARKABLE employee

Posted by Anonymous


Jessica, at the customer care,Deserves a Stellar review! she was very pleasant and professional, in handling my Mperk,s issues! Thank You; again! Kimberly Morrison

Happy Holiday,s!

Posted by Diane


if youre shopping at the meijer in aurora on route 59 i highly suggest you have MINA take care of you. she is a very friendly employee! whenever im there shes always offering my kids and i samples of cheese and deli meats. my experience with this store has been excellent. many employees in deli dont change their gloves which in my opinion is disgusting but she does! im highly satisfied!

Posted by Anonymous


I visited your Meijer store on Friday 8/14/15 in Battle Creek Mich on Beckley road. I am 80 years old and I like to keep active when I can, so I go shopping with my daughter and she stands in line for checkout and I usually go and sit on one of the benches in front and wait for her. Today when I went to sit on one of the benches an employee was evidently on her break because she had a snack and some water. She sat on half of the bench and her water bottle sat on the other half of the bench. I have seen this before in this store with your emplyees that get carts. Do you not have a break room for employees???? I had to go out to my car to sit and wait for my daughter as some customers were sitting on the other bench. Thank you for listening.

Posted by Anonymous


Raquel at customer service went the extra mile to make sure I was a satisfied
customer .................she spent a lot of time straightening out my MEIJER
gift card issue

Posted by morgan k wyatt


Recently, I decided to buy a gas grill from Meijers under the belief it would fit in my Honda Civic. It didn't. Donald, an helpful associate in Noblesville, IN garden center disassemble it, but it still didn't fit. Then he reassembled it all with a smile on his face. He offered to deliver it after work at no cost. Some of you might wonder why I would give this gentleman my address. I had no issues because every time I came into the garden center he loaded supplies into my car, after I pulled up to the garden center. He probably noticed that I was a mature woman who could use the help.

He refused to take any money for delivery and gave me back the paper I wrote my address on. Two thumbs up for Donald.

Posted by juxtjeff


Just came from Meijer gas station. Young lady at counter was appropriately friendly and helpful. Thank you for hiring/training such excellent customer service. A friendly greeting goes a long way.

Posted by Anonymous


why is it that the gas price at the station in westland went up 25 cents over night? there is no major reason for this except are you trying to collect the new gas tax for the roads 6 months early?

Posted by Anonymous


This is not an "I hate Meijer" comment! In fact I should mention how much I appreciate walking through the isles, which are wide enough to easily push a cart through and not hearing the employees complaining to each other, like I used to when I shopped at another (major) dept. store. Oh, and lots of the employee's ask if I am finding everything. Nice not to have to hunt them down.
I just want to give some insight into the packaging for Meijer brand potato chips. The new bags rip so easily that it's difficult to keep the chips in the bag and fresh (even though they're eaten pretty quickly). Please look into this. It is an annoyance.
Thank you!
Rita

Posted by Jenny


I recently was shopping at the Meijer in City, Indiana. Meijer's is my grocery of choice and I was so tickled with the cashier "D.J". She was pleasant, and shared her warm smile as she assisted me. She went on to ask if I was familiar with the "Meijer Perks" program. Although I am not one for company sign ups and such, I was compelled to listen to her pitch because her presentation was so genuine. As a long standing retail manager, I know how hard it is to find good employees. Then when you find the ones who show up on time and are competent, they sometimes lack enthusiasm. I want to commend D.J. and just say keep up the good work!

Thanks,
Jenny

Posted by dbeshara1


I would like to comment on one of the Westland Meijer cashiers, her name is Shandra my husband and I love to go through her line and will wait in long lines for her. She is just so pleasant and does a wonderful job. You are lucky to have her.

Sincerely,
Diane and Peter Beshara

Posted by Anonymous


I have been extemely impressed with the increase of customer service at all of the Meijer stores that I visit. But, I have noticed lately that the positive service that I have received in the past is begining to dwindle. It seems that your staff chooses to look over their guests or through them, forgets to ask those questions that I personally appreciate hearing. I won't go to your self serve, because I enjoy getting good customer service. I like the quality of merchandise that I buy from your store, and the great sales you have weekly. Thank you for your time. Respectfully Debra

Posted by Anonymous


When shopping at the Hartland store #245 I was helped by April in the pet dept. She located items and loaded them in my electric cart for me. I wanted you to know she was knowledgeable, friendly and most helpful. She remembered me from a previous visit and offered her help once again. Please thank her again for me.

Posted by PianoLady


I would like to compliment clerk Rhondaw who assisted me with mailing packages on 6/28/13. I know it was her job but she made it so easy and pleasant for me as a senior citizen. I didn't have to go to a post office so appreciated the whole transaction.

Posted by alexh


I LOVE MEIJER! I shop at the Troy location and I believe its Sterling Heights.... Never have had a problem! Love the stuff, its always nice and cheap. Foods always good! nothing against Kroger but their produce is half rotten....Meijer's produce area always has fresh food. The people that work there are so nice...a lot of them I see often and they always joke around or give samples to my daughter. They all put me in a good mood! I really think a lot of people on here that are writing the negative comments are just angry people...some of the comments don't even make sense haha. anyways...GO MEIJER...I will shop at the Troy location for as long as I live here!

Posted by Papasan


I am very satisfied with my perscription service at Meijer pharmacy.

Posted by Anonymous


I just returned from the Meijer Pharmacy to refill a prescription and get a flu shot. The store number is 215,my user ID: and password:

I have been shopping at this Bolingbrook, IL. store since it opened several years ago. My experiences and satisfaction with Meijers service has always been excellant especially in the Pharmacy Department. The pharmacist that has been serving me for years is Debra Moorman and she has always been courteous, personable and professional in answering my questions. She is the reason I shop at Meijers for prescriptions.

William G. White

Posted by Mr.Vickers


I was at the Meijer store in Roseville #63. A young man working nights in Automotive and Sporting Sections, named Corey, went above and beyond to assist me with a motorcycle battery.

He went as far as removing my old battery, matching it up with a new one and installed it for me. He made sure it would start before he returned to the store.

I have NOT seen exceptional customer service like this in a very long time. Hats off to Corey. Great job and thanks for going the extra mile.

Posted by carolo43


I love my Cadillac Meijer Store! I like all the staff, love the store and even during this winter of extreme renovations, everyone is fun and friendly and helpful.

Reading the complaints on this site is like.....REALLY? You can't read a sale sign correctly and it's Meijers fault? Something goes on sale and you think you should get a discount on what you purchased two weeks earlier but don't have a receipt for it?

Get real. Individual stores do not make up the policies and no one should expect to loose their jobs because you want to break cooperate rules.

Posted by iceywarm


Nice Person and transferable to the right department! I love you meijers even though there not in NC lol.

Thanks
Rick

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Company News
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