McAfee Customer Service Complaints - page 2

Need help. Want to know why I was billed again for 61.62 euro on 29th June when I have already renewed in February?????

I had a problem with my bill, when I called their customer service department to ask for help, instead of trying to solve my problem the person tried to sell me something. The person finally agreed to return the over charge but wanted $20.00 fee.

I will not use them again.

I called McAfee on 06/07/16 to ask about a problem I was having with a new laptop I'd just given my daughter as a HS graduation present, she was with me at the time of the call. I spoke to Ravi (he wouldn't give me his employee number). I informed him that the laptop was showing that the free trial had already expired before we even bought it. Once Ravi understood my question he started asking why am I calling him and wasting his time. I told him I was trying to determine if my issue is with McAfee, Asus or Amazon, but instead of answering my question he kept asking why am I wasting his time and was extremely rude. I asked to speak to a supervisor, and he said he was the supervisor, so I asked to speak to a manager. He wouldn't let me speak to anyone unless I told him why I wanted to talk to them. I told him that I would contact Corporate HQ and he called me a piece of s--t twice and told me to f--k off... then hung up. Needless to say, I am very disappointed in the treatment I received in front of my daughter. I've been a loyal McAfee customer for the past 5 years. I would like to be contacted to speak to someone about this matter. Thank You, Kenneth Carnes

Grrr, I did not apply for automatic renewal and it was like pulling teeth to get in to my account to cancel. Finally had to find your phone number to Timbucktoo to cancel the account. I do not like being taken advantage of. Had you checked my account you would have seen that I had already purchased new coverage.

Last year before my renewal I told them not to take the money from my account but they did. I told my bank and showed them proof but they said it was between me and them. I then started a long process of getting run around from here there and everywhere within McAfee and could not get a person at all. Ever! Then I made sure this year to give even more notice and emailed them again. Now, tonight I go to the ATM to get money for fuel and €100 is gone from my bank account. I have tweeted McAfee but obviously no one monitors that either. I've also # them in a Tweet asking if anyone ever got an answer from them. What is going on there. How are they able to take money from your bank account when you have told them not to. There has to be something illegal in that sort of transaction and yet no one seems to have resolved it. I've searched and I can't find any help. So if anyone has ever gotten to the root of this problem please let me know. Thank you.

You people are thieves. How can you automatic a customers account simply because you have their credit card number, and who asked you to keep some ones card number on file. You must obtain permission in order to charge some ones card. That's stealing. Stop this act immidiately and your service is not even good.

There is no charge card available for this. PLEASE CANCEL AND NEVER AUTOMATIC ANYTHING AGAIN FOR ME.

THANK YOU

IRENE M DELZEL

Date: 4/22/2016 11:08 AM (GMT-05:00)


Subject: Automatic Renewal Notification:



Dear Irene,





Your McAfeeÃ?â??Ã?® subscription has been successfully renewed using the payment information on file.

You can continue to enjoy peace of mind whenever you go online.



With McAfee protection, you will be able to continue to confidently surf the web, send e-mail, and

shop and bank online without worrying about viruses, spyware, spam, phishing scams, hackers

and identity theft. You will also be able to keep your financial and other sensitive documents privately.



Details of your subscription renewals:



--------------------------------------------------

CONFIRMATION RECEIPT

--------------------------------------------------

Name: Irene Delzell

Order #: CS1708046119

Date: Friday, April 22, 2016




-

McAfee LiveSafe 1-year subscription: $ 89.99(USD)



Total Tax : -

Total Price : $89.99



--------------------------------------------------


Expires: Monday, May 22, 2017



McAfee is always working hard to keep you and your computer protected. We know your loyalty

depends on our ability to continually provide you with the best and most innovative security

products on the market. We are the only major security company that is 100% dedicated to

security.



As always, we thank you for being a McAfee customer.



Sincerely,

McAfee Team





Your subscription is set to renew automatically. If you have a monthly subscription, we'll use the payment info we have on file to process your payment 7 days before your renewal date. If you purchased a subscription of one year or longer, we'll process your payment 30 days before your renewal date.




You can cancel your subscription by turning auto-renew off from your My Account page. If you purchased a monthly subscription, canceling the monthly subscription will stop the recurring fee going forward, and you will have access to your subscription until your last payment expires. Canceling your monthly subscription will not retroactively refund subscription payments, and previously charged subscription fees cannot be pro-rated based on cancelation date. If you purchased a subscription of one year or longer and you are not satisfied with your McAfee software, you can request a full refund within 60 days of this renewal notice.

--------------------------------------------------



To contact McAfee Customer Support, visit www.mcafeehelp.com and select your country or language.



This message is being sent from: McAfee, Inc, McAfee Security S.Ã?Æ?Ã? .r.l. (Europe), McAfee Co., Ltd. (Japan), McAfee Ireland Limited (Europe).

Dear Irene,





Your McAfeeÃ?â??Ã?® subscription has been successfully renewed using the payment information on file.

You can continue to enjoy peace of mind whenever you go online.



With McAfee protection, you will be able to continue to confidently surf the web, send e-mail, and

shop and bank online without worrying about viruses, spyware, spam, phishing scams, hackers

and identity theft. You will also be able to keep your financial and other sensitive documents privately.



Details of your subscription renewals:



--------------------------------------------------

CONFIRMATION RECEIPT






Total Tax : -

Total Price : $89.99



--------------------------------------------------

PAYMENT DETAILS

We received your payment

Your MasterCard has been charged: ************23079



RENEWAL INFO

Starts: Sunday, May 22, 2016

Expires: Monday, May 22, 2017



McAfee is always working hard to keep you and your computer protected. We know your loyalty

depends on our ability to continually provide you with the best and most innovative security

products on the market. We are the only major security company that is 100% dedicated to

security.



As always, we thank you for being a McAfee customer.



Sincerely,

McAfee Team





Your subscription is set to renew automatically. If you have a monthly subscription, we'll use the payment info we have on file to process your payment 7 days before your renewal date. If you purchased a subscription of one year or longer, we'll process your payment 30 days before your renewal date.



--------------------------------------------------

Cancelation & Refund Policy

--------------------------------------------------

You can cancel your subscription by turning auto-renew off from your My Account page. If you purchased a monthly subscription, canceling the monthly subscription will stop the recurring fee going forward, and you will have access to your subscription until your last payment expires. Canceling your monthly subscription will not retroactively refund subscription payments, and previously charged subscription fees cannot be pro-rated based on cancelation date. If you purchased a subscription of one year or longer and you are not satisfied with your McAfee software, you can request a full refund within 60 days of this renewal notice.

--------------------------------------------------




This message is being sent from: McAfee, Inc, McAfee Security S.Ã?Æ?Ã? .r.l. (Europe), McAfee Co., Ltd. (Japan), McAfee Ireland

I have cancelled my subscription and asked Mcafee to refund my annual fee for Internet security well within the cancellation period, confirm receipt of my emails but Mcafee have not replied at all. They took the fee from my credit account without my consent to renew having obtained other companies'security. No acknowledgement, no refund as my original contract stated. I will tell all NEVER get Mcafee, they do not know or care about client service.

what kind of a security program doesn't know that everyone uses Google search engine!!!!! it always gives me a message and asks me if I want to block it and by mistake I sometimes instead close click on block. Then I need to remove it from the blocked list. Waste of my time thank you so much. I uninstalled this program.

I purchased total protection in Aug. 2015 under I never downloaded it because of the virus on the computer. I took computer back to factory mode. Please email the code so I can download it to the computer.

I see the problem I have is common among users of Mcafee. Every year an amount is deducted from my bank account without my consent. When I try to follow the instructions on how to stop this the website is non responsive. Only the portion of the website that promotes new products and sales is working 100%. Mcafee are intentionally do this to prevent anybody from stopping the automatic deduction. This comes done to theft, how can authorities allow this to continue???????

I will never purchase a mcafee product in my life even if they are free.Money is discounted from my account with out my knowledge and when called them they said it will back in my account in 5 businesd days. But havnt done that and when called again they are telling that not yet processed and will be refunded withini another five days.. Already made more than 20 phone calls which cist me a lot. Rip off company macaffe.

Hallow i am westing 10 more minutes for writing review on your product please read clearly what i would like to say is your support is unsatisfactory in all aspects.

1.Any kind of 3rd rated applications providers also good in support not like yours.
2.No proper responce from Partner,Distributors as well as Mcafee Direct support.
3.To connect an call to support team we have to spend 1:30 hours , what you people think about your self, As we dont have any works or else will have to bear everything for taken your product.
4.Do you know the value of an admin, How he engaged with other works , i can not seen any other antivirus vendor behaving like Mcafee..
5.We have used previously Kaspersky,Fsecure,QuickHeal,Symantic.. they are giving at least one time physical support and also proper escalation matrix but you people dont follow any matrics once key generated on Client you dont need whether they are using or not.

Technical Aspects:

1.Huge consumption in resources , it tooks 1GB RAM for only Antivirus.
2.Server Licences(2008 or 2012) required to configure admin console.
3.have to recruite specific engineer for maintain Mecafee.


Overall rating for your product 0.1 out of 10 , Hope my this review will wake up your support team

Thanks for reading , Bye

i atempted to download the mcafee antivirus and was an able to do it a couple of minutes went by and some guy that did not speak much english called me wen i could not understand him he cused me out and told me i was an fffn idiot. this makes me very upset,it is not my fault mcafee sucks .i will never buy an other mcafee antivirus.

Purchased total protection on Nov 2 2015 after 2 weeks and no installation called support and was told that I needed to purchase product gave them purchase info and then was told unable to install because of they first had to clean my computor . I asked why and was told that Mcafee only provides about 70 percent of protection tho I was supposed to have total protection plan. My computer was finally shut down by Microsoft and then had to use their support service clean the computer before I could get back on line,. I wish to cancel my subscription . Mcafee has been removed

Started a chat conversation which needed remote control to sort out activation problems with live safe. The support technician clearly found it difficult to know how to sort the problem. After an hour of him changing things incorrectly and myself having to keep saying no and re explain. He then said he would restart the computer and come back. The computer restarted and he never came back. No help at all and the problem wasn't resolved!!!!

Nothing i can add to what has already been said on this forum. I am going back to Currys for a refund. Mcafee website is the worst i have ever encountered and trying to contact them via telephone or via total satisfaction tool is ridiculous. This company should be investigated by trading standards and made to fulfill their obligations.

over priced and I do not believe they are part of McAfee at all, strange that one the site to buy the product, there is no phone numbers, I think this is a spam and that I have been spammed. Upset in Ohio

Order No Charge of $179.95 to Dorothy Davis was not authorized and should be credited back to her mastercard. She is of failing health and does not need this stress. We were told that Windstream made this charge and Windstream said they did not make this charge. it is for McAfee Tech Master. Please credit the account of Dorothy David and auto renewal of $179.95 on 8/20/15. The tech master never fixed her computer after 2 day of being on the phone back in 2014. Please be kind and help a person.

Mcafee support is a joke! Had a problem installing ANTIVIRUS told to contact Tech Support, over 2 hours to reach them. Spent over 2 1/2 hours with one technician via remote access to my pc, a big mistake in hindsight. She disconnect and left me with a messed up PC, called back and got Tech 2. He assured me he could "fix" the issue. Via remote access he followed the same steps as Tech 1, obviously a scripted procedure. He achieved nothing except deleted "files" that might interfer with McAfee. Left me without any "protection" and said a Level 2 Tech would call me tomorrow. Level 2 Tech repeated the same steps, even though I told her 1 & 2 tried the same approach. After 2 hours and removing "things" she told me it was a problem with my internet provider and to contact them. Told her that was not possible because I installed the program myself on another computer, she insisted and disconnected leaving my pc in shambles. These people are from the Phillipines and India recieve 1 month of training and could care less about anyone's issues with McAfee or with them. My advice is never agree to remote access, its like letting a burgalar in your home and don't purchase a McAfee product.
I did contact my internet service provider to satisfy my curiosity and everything is fine, thank you very much!

I recently bought a new hp laptop and mistakenly download the Mcafee's live safe antivirus software for 30 days. ISt's very tricky, did not say it was downloading or even what the product was. It disconnected Windows Defender. I did not register for Mcafee's. I deleted it from the control panel and downloaded the further uninstall tool. I spent hours trying to get Windows Defenter to turn on even though the Mcafee's uninstall tool said it was removed. After more hours spent on line trying to fix it and not antivirus software working, I reinstalled windows, lost all apps, had to reinstall them which took alot of time. the good news is that the mcafee's app downloaded by hp was gone and windows defender came on. Beware not to click on that mcafee's icons on your desk top unless you want to have the experience of a new computer turn into a nightmare. One last thing, their help function is helpless.

Terrible service, billed for unauthorized services to my credit card. Number provided does not work it continues to say unable to connect, or it just does not pick up or even ring spend the last 2 1/2 hours trying.

I had my computer "cleaned up" by a reputable computer person, who also removed my Trend protection. Instead, I got a 30 day "free trial" for McAfee. I clicked on that and in less than a week, I was having to pay for coverage. I went ahead and paid and now I'm getting pop-ups telling me that my 30 day free trial is up and I need to purchase coverage! I got the phone number and will be calling tomorrow demanding a refund and will go back to Trend. We'd used Trend for several years and were very satisfied with it as it provided exactly what we needed and for the number of computers we have.

Went through 3 different techs. 2 regular and 1 senior. the first tech deleted my drivers. or so they thought. Nobody could undo what the first tech did. After a little common sense and guessing, I fixed my own computer!

Please discontinue any further service or charges to Leatrice Mendelsohn On or any Email addresses listed on that cell phone or any other computer. Please confirm the receipt of this message in writing to Dr. L. Mendelsohn, Or by message to the above phone number.