LabCorp Positive Customer Service Ratings - page 2

User Reviews, Ratings and Comments

LabCorp customer service is ranked #599 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 29.35 out of a possible 200 based upon 487 ratings. This score rates LabCorp customer service and customer support as Terrible.

NEGATIVE Comments

458 Negative Comments out of 487 Total Comments is 94.05%.

POSITIVE Comments

29 Positive Comments out of 487 Total Comments is 5.95%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • LabCorp

    Customer Service Scoreboard

    • 29.35 Overall Rating
      (out of 200 possible)
    • 458 negative comments (94.05%)
    • 29 positive comments (5.95%)
    • 3 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.6 Issue Resolution
    • 2.5 Reachability
    • 2.2 Cancellation
    • 2.7 Friendliness
    • 2.7 Product Knowledge

Add your review! Return to the main LabCorp customer service scoreboard page

Posted by Good4me


I understand from comments listed that LabCorp locations are generally understaffed and I suspect that the 'front office' is probably staffed by people working for less than adequate salary. However, I have never yet had a negative experience with my LabCorp location since I go in without a 'hurry-hurry' attitude and am very well treated, not only by the front staff but by the techs in back. I have never had a long wait and I have never been treated in a dismissive manner.
Kudos to LabCorp employees who have a thankless task and probably are not earning the big $$$ - they ALWAYS take very good care of me and I have nothing to complain about.

Posted by Anonymous


Jay in Uniondale NY location was extremely helpful in getting a fax of my results to my provider's office after 3 other failed fax attempts. Great follow through Jay!

Posted by Anonymous


Today I had a good experience at your Lab in Apopka, Florida.. This is the second time going to this location. Previously I had blood drawn at hospitals, Quest and other places.. Most have trouble finding my vein as they are deep and roll is what I understand. I dread going to have this done. Suzette Collins proved to be very efficient in taking care of me. Each time she is able to do this in one attempt. I found her to be very effecient and professional. Thank you Suzette.

Posted by Anonymous


I had to have blood drawn today. I went to you lab at 2100 Webster st. I was seen by Patrick. He was very professional going about the business of drawing my blood. He put me at ease, the stick I could barely feel, went over all the paper work with me.Patrick is definitely an asset to your company.

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