Harris Teeter Positive Customer Service Ratings - page 2

I shop at Easton,MD store and have made 4 request (2 with cashiers and 2 with mgt.) to have some of the smaller baskets at left side entrance with the larger ones. Not a huge request but there all always on the right side entrance.

I shop at H/T just about 5 times a week. So, I know most of the store's management and staff. I just love all of them. They are extremely attentive, helpful,and knowledgeable about their department. They will stop what they are doing to help me or just some friendly chatter. I try very hard to learn all of their names. Because they make my shopping experience so easy. I own a small business and really appreciate all of the hard working people at store #316

I had the opportunity to visit store 278 and it was a Peak time cause the store was really busy. Their were 5 cashiers, but they would not stay at their register. People were waiting in line and it should not have been. Their were 2 front end Managers and 2 Co-Managers on duty. Harris Teeter is a good store but, it need to be better Management for this location. I honestly will start going back to food lion where the customer service is constant daily.The Co-Manager were sitting in the Office at the wrong time. Their was a gentlemen before me that was upset and made a suggestion on his way out to Co-Manager Bernice. To much horse playing on the front end for this chain you expect more. I can say their was a Black Male Cashier his name tag said Matt. That if he is not a Manager he should be he was very interactive with his customers and to displayed the customer service and Friendliness that should though out the store. Great Job Matt

Today I went to Harris Teeter near Wrightsville beach NC for my usual Sunday 5.99 chicken. They didn't have any out so I asked the man in the deli department. He said they had sold out . The store manager Jennifer McMahon overheard and saw my disappointment. I had already had such a hard day. Just starting my new job and having no insurance for 90 days, I couldn't get my blood pressure medications because I couldn't afford to go to the doctor. Jennifer must have sensed my struggle and told the customer service lady not to charge me for the 8 piece roasted chicken. I was so grateful and thankful for Jennifer's kindness. I asked Candace , the checkout lady who the woman was . She said they all loved working for her. I've always been a loyal customer. Their employees always are so kind.

Best customer service and pricing. Replace and refund or better. Amazing company (I am truly not an employee)