Hallmark Positive Customer Service Ratings - page 2

My only comment deals with the cancelling of I Love Lucy, in order to show all night and day an
array of Christmas Holiday movies that become so boring and never ending after one day of viewing. It was basically unfair to just cut the historic and enjoyable I Love Lucy Show with no notification of when or if it will start again!!! I Love Lucy is a staple show for The Hallmark Channel, so it seems. It has a definite viewership I an sure. Christmas is next month, at the end of the month. Show some Christmas movies and go back to the 5 AM I Love Lucy slot until 7 or 8AM. No one would miss those relentless Holiday Movies for 2 or 3 hours, I am sure. Think about it please!!
Michael of NYC

I would like to commend the employees Sandi, Natalie, and Monica at the Meadows Mall in Las Vegas, NV. I purchased some cards, which came to $2.00. I gave the clerk a $20 bill, and she handed me $18 in change. At this same time, my cell phone rang....and I apparently laid the $18 on the counter while I answered the call, then forgot to pick up the change. I realized it when I got back to the car. I called the store and they did not see the $18 on the counter, but took my name and cell phone number in case they found it. The next day, I got a phone call telling me that they had found the money, and had it in the safe until I could pick it up. I was so very pleased in the honesty of these employees, and want to commend them on returning this money to me. J.Warner from Fort Wayne, IN

This weekend hallmark channel ad Hallmark Movie Channel had the exact listings. And, there were errors o both. was there a reason for this? Or, did the TV listings wrong without your knowledge?



I love the two channels and watch them daily.



Is there a chance you might play "Crazy in the Heart" with Christine Lottie and Cheach Merion again soon? I really like that movie.



Thank you so much



Donna Shannon

I received great service at the last Hallmark store I visted, but they did not have the specific sympathy card which I had purchased at another Hallmark store before. Reasonable; maybe you no longer carry that sympathy-in-the-loss-of-your mother card. I didn't find it & had to select something else. I also would like to see a better selection of men's birthday cards - something with meaning written inside and something different on the fron pther than a sailboat, mountains, wildlife, golfing, etc. For that special uncle, nephew, male friend, cousin, I like a card with more imagination as to message & my relationship with that person - not just something funny or bland .
Thank you for the opportunity to comment.
BethZ

I tried to go on Hallmarkvisit to complete a survey but I am unable to find the website. I visited the Glastonbury, CT store the past two days looking for birthday gifts and the staff was wonderful. The store is huge and beautiful and it is a pleasure to shop there.
Thank you, a Happy Customer!

I had an exceptionally wonderful exprience, on 01/02/2012, at the Cumberland Mall Hallmark Store #74. I was running late on purchasing a rather unique gift and card for a close friend who was being honored for service at his church. Rather than waste time trying to find something myself I thought I would ask for assistance. Though very busy, one of the store employees saw me waiting and asked if they could help me. I explained what I needed and she led me to the gifts and cards that were the perfect fit. Actually, two ladies helped me. Their names were Geri and Donna. They were great & I know where to go when I need friendly, quick, and competent customer service. Thanks so much for making my shopping so easy. Chuck from Hopewell, N.J.

this is a great store to shop in there is always a variety of cards to choose from