Hallmark Customer Service

My experience is stunk. It sent me just some just answer which I assume is some program that's now going to charge me for asking a question before I realized it wasn't Hallmark very disappointed. All I wanted was to start receiving my free monthly card through email. I did not receive one in November, December, nor in January.

I hate the Hallmark Christmas movies! What? Who wants to watch Christmas movies for three months starting before Halloween. This is ridiculous. How much longer do I have to endure this.?

We don't like Matlock. It's on for large blocks of time. We like Little House on the Prairie and Walton's. Please take Matlock off or at least lessen the time it's on.

You know a few Christmas movies in December is great but starting in October and being able to watch anything else is ridiculous. I am so sick of these movies I could scream nd I know I am not the only one. What is wrong with you people

I pay monthly for Hallmark Now and sometimes I can't watch on my Roku. the good witch series I get the message that I have to subscribe. The service is so bad that I have to look for what I want to see online (illegal) poorly taxed and then I cast my Roku. I pay for the service and in the end I see something illegal online from the same company Hallmark Now, because the service I paid for, doesn't let me see

Very disappointed that you broke relationship of Elizabeth and Bouchard. The were right for each other. Will stop watching after all these years..never missed one.

I'm trying to watch and enjoy Mystery Island. The characters are trying too hard creating a British accent. I've turned to another channel after 40 minutes.

Disappointed with the movies that now I can't watch them with the kids because you decided to add not the values that I thought you use to stand for

Music is too loud on all movies..can't understand when actors are talking..very annoying...am canceling because of that

Every show regardless of season involves same theme. Romantic situation. In my opinion, same movie with different actors.

Is there a possibility that The Hallmark channel will have movies or shows that do not have romantic theme?

We are definitely considering canceling Hallmark. Every movie or show same.

Asking out provider for better options!

I'm very dissatisfied in Hallmark. They gave me a 7 day free trial for movies thru Apple.They said they would wait 7 days before they would withdraw the $59.00 from my bank. I want my money put back in my bank.

I was a loyal watcher of Hallmark mysteries. I am very disappointed that many have. Hanged or been canceled inthe kast couple of years. The new shows are not as good as the past shows. Miss Morning Show , Mystery 101 and have completely changed Murfer She Baked. Currently not watching channel

You've changed Aurora Teagarden Mysteries and Muder She Baked Mysteries into soap operas instead of fun Mysteries they were. All because of the characters that are missing. You should have ended Aurora Teagarden after Aurora and Nick were married instead of going back in time. You should have ended Murder she baked with the last movie being Mike and Hannah getting married. Miss characters Andrea,Bill, Dr Love, The mayor, the ladies that go into the cookie jar. And Hannah's character is now too serious and unforgiving. Not the original Hannah.

If it weren't for your programs I probably wouldn't watch much tv 66 yrs old here and your Game of Love was one of the poorest entertainment ever. No, I don't want to watch texting and unfinished boring board game interactions please through the entire movie not even the last 5 mins saved this one ff through whole movie then you don't like my comment so you x me whoah

OMG I tried to get into a way home by dvr series and still could not so deleted it I love the actors but the storyline was too confusing to follow bad idea really bad idea

My family and I watch Hallmark TV on our computers with our Verizon subscription. 4 weeks or so ago, Hallmark changed its online design. What we watch are the stiored movies, especially the older Hallmark Hall of Fame productions. We noticed taht the movie cut off 5 minutes from the end and went into another video. Upon examination, all of their mounted programs to this day do the same. I have sent two emails to their customer service and have left a message on their customer service number. No response at all and the problem persists. I want to support Hallmark because of their diverse programming but this is more than annoying. It is bad business. How can they let an obviously broken webisite continue. Ther longa nd teh short of it is: we're outta' here!

When is Hallmark going to put some NEW mysteries on... everything is the same ones from years ago, over & over again, same for the hour long shows. I've quit watching the channel and so have my friends and family..
..and the other topper is Xmas movies during the summer REALLY.

Love the channels both of them but hate monk and psych you have them on all the time they are horrible!!!!!

A stuffed animal was marked incorrectly at my local store. I rang out, not realizing until I got home that I paid twice what I expected. I was unaware of the 30 day return policy at the time, and I had a hard time getting to the store quickly to do the return. I did attempt to call them about this return, but the number listed on their site was 555-555-5555. I found a second number somewhere on the internet but got a full mailbox recording. I finally was able to make it to the store at 730, only to find they were closed. The mall they are in is open until 8 so I assumed some weird thing happened where they had to close early. I went a week later at the same time and they were closed again. Online they are marked open til 8. I finally made it there one day on time, went in and tried to return: The girls behind the counter sighed loudly making me feel like quite an inconvenience. When I told them the day I had purchased the item. One of the girls jumped really quickly to say oh that's too late you're past 30 days we don't return anything after 30 days. She sounded excited to be able to tell me I wasn't allowed to return the item. I asked if they ever make an exception, since this item was incorrectly marked, and their hours were wrong, and they close early, and I can see that this item is still being sold on the shelf right over there. They said absolutely not. We do not take returns after 30 days no matter what. I called customer service and they were very apologetic, they said they would contact the store and try to do some customer service training for the people behind the desk. The representative also told me that I would need to email a copy of my receipt so they can see about getting me my refund. I emailed a copy of my receipt, and Hallmark responded saying that I could have a $35 gift card shipped to me. The item was 34.99 so they were not even paying me for the tax on the item, and of course it's a gift card so I have to use it at hallmark. Not a satisfactory solution in my opinion.

Hallmark is not a very good company to deal with. We purchased some ornaments and then they went half price. Hallmark would not adjust and basically said so sorry but there's nothing we can do about it. Poor Poor Poor customer service I would rate them a ZERO

Very disappointed in the Christmas movies played this year. Some of the new movies were not half as good as the old movies that wasn't played once. Snow Bride, December Bride and Silver Bells we're omitted from the lineup and that was totally disappointing.

Ownership is bad. Not impressed with how it's just excused that he can belittle workers.

1st- Absolutely Love all the Christmas Movies have them on all the time.

2nd- I have one issue that is irritating beyond words. Your sound techs need to keep the music way way down when the actors are talking, it is so loud at times
you can't hear the actors speaking their lines.They don't seem to realize how background music is supposed to work.Please have someone in charge address this issue. Merry Christmas

Absolutely HORRIBLE service! 3 weeks after returning my order via Fed Ex as instructed, after waiting a week for the return shipping label to be sent to me, no one at Hallmark seems to be able to locate my return! Any time I call, they customer service representatives barely speak English! What makes it worse is that each person I speak with gives a different excuse! So now I'm out $84.69 for the three ornaments I returned, exactly as instructed. I will NEVER order from Hallmark again!

I used to enjoy watching the Murder Mystery Movies, which included Aurora Teagarden, Garage Sale, Crossword, Matchmaker,Allison Sweeney and
Brooke Shield series. Most of these shows have ended and the new mystery movies are terrible. Now what is mostly shown is predictable love stories and being it's close to Christmas we're seeing love stories with a red bow. Can you please tell me why you are playing Christmas movies from October to the end of the year? They're all boring, predictable and are not lifting people's spirits in this economy when money is tight. Hallmark, I have moved on and no longer watch your channels. Especially since you don't value the opinions of those that have posted and called.0

I'm a straight widow, 76 years old, was married to my late husband for 45 years. I only say this so you understand my demographic. I absolutely love the diversity of gender and ethnicity in your movies. I'm currently watching a movie "Sweeter than Chocolate" and just saw two older ladies professing their love. My heart melted. Please do not let the hate raging through this country deter you from continuing to make these inclusive and lovely stories. I also have to admit that I'm fairly new to this romance genre - and I love it! Keep doing what you're doing!

I have absolutely nothing negative to say about any of your movies and I read a few of the negative ones which were absolutely ridiculous to me anyway but I have a suggestion you guys need to hire a better makeup artist their makeup looks like it's cacked on and I know they have so much better makeup now granted a lot of these movies are probably old and they didn't have better makeup then. So Lacey Chabert is absolutely one of my favorite actresses in all her movies thank you so much for making so many great Hallmark movies. AW

My family totally love hallmark.
But the music is louder than the conversations .
Is there some reason they drown out the actors voices?
We have to keep playing with the volume.
It's very annoying.

Just want to shout out a "Thank you" for ALWAYS coming up with excellent, entertaining , current movies and series, I love Ride, loved "The Way Home" and look forward to the next seasons of those. You are the Best in entertainment !

I love Hallmark but I don't like the tv series that have been added(psych) which is the worst tv show. I would so love to see new series of mystery movies. My favorites is Aurora Teagarden, Mystery 101, Hannah Swenson Mysteries,Crossword Mysteries, and Martha's Vineyard Mystery movies. There hasn't been any new mystery movies in a few years. I love them. Please make more

The movie Three Wise Men and a Baby: nailed it!!!!!!!!!!!! Best new movie ever!

I have been watching your movies for years. Lately the gap between the lips and the sound is growing more and more irritating. Please synchronize.

I was having a few issues with my Hallmark order, and when I called them about it, I got the sweetest person ever! Stephanie was so kind and sweet! 11/10 for their customer service!!!

I have two complaints. First one I tune in on Saturdays to watch mystery movies not anything about the Royal Family. While I enjoy Lucy's programs Saturday nights are reserved 4 mystery movies. Lucy shows are perfect for Sunday's. You have a new show on today called Van Der Valk, unfortunately none of my group will be watching it since it comes on at 10:30 by that time we're already watching another Channel. odd timings, odd programming decisions. whoever is doing your programming now should rethink what they're doing. 2nd complaint cannot believe you have actually given that little talent acting couple, the Penavegas, their own show! Do you watch them? She shakes her head so much when speaking i feel a vertigo episode pounding my brain. They dance well together just give them dance segments..not speaking parts. At least I will have 2 extra hours on Acorn when they r on. Thanks for reading!

I enjoy halmark. But you really go over board with reruns. Every season you play that yrs movies until they are run into the ground. Once you've played the movies about 5 times each it's time to change channels.

Why dont you play the older movies with the newer ones. You have a lot of great older movies setting on a shelf. Play them with the new movies. You need to make a change.

I get sick of Christmas movies from September to January & now you announced you're going to do Christmas movies during the coronavirus. Why??? I like the other programs & movies that you run. I've talked to many friends & relatives & they all say the same thing - sick of it. Christmas is a special time of the year .
Don't drag it out or start it early. Who wants to watch Christmas movies were starting to think spring. In fact today is the first day of spring. Thank you & please don't start Christmas movies again I'll have to change the channel like I did last fall if you do.

I have always had nice costumer service at all Hallmark stores where I have shopped. I do have a problem with a policy. I'm over 55 and have shopped for cards on Tuesday to receive the discount. I went in today and found out I should not have been getting the discount because I'm not a rewards member. I know it's free. I don't want discount emails and I only go in to purchase cards and an occasional gift. I'm pretty sure I won't be going back to Hallmark. Makes me sad.

I understand Hall mark is under pressure for having same sex marriages on the show. I have been a lifetime watcher but I will have to quit watching the show. I'm sad to say you are being pressured and bullied into this because of your business. I think no less of you I've enjoyed watching the show for so many years. Actually this is where I have been going because I'm tired of the ranting the political bull crapped on TV. I watch Hallmark everyday all day long. But sad to say you will lose many many many followers. Because I doubt many same sex marriages will be watching the show once you finally do it but thank you for your service thank you for giving us good shows to watch but I will have to bow out when I start seeing this. I just do not want to watch it other same sex people kissing and hugging each other. That's their business I have no problem with that but I do not want to live it in my lifestyle I don't believe in it that is my choice but I just don't wanna watch it. Hall mark all my life was about romance between same sex was between Man and woman the way God-created us. Again I just do not want to see it watch it I avoid it all the time I have no hatred in my heart..

You guys saved me!! You bring it HOME!!

Seriously!! I'm a disabled 20 year veteran... And, am trying to help my my Mom of 80 years.

It's frustrating... for both of us.

Just know that "You're the BEST"!!

I was in your Wilkes-Barre store this morning on Black Friday in Wilkes-Barre Pa. There was the nicest girl greeting customers and helping them out.she had the nicest personality. Thank you Hallmark for such great customer service. 11-29-2019

Bring Back I Love Lucy!!! Mornings Just Aren't The Same!!!
Why Would You Take It Off In The First Place??? So Many People Are Upset About This!!! I Thought I Love Lucy Was A Staple Of Hallmark Channel??? Please Bring It Back!!!

Why do you have ornaments for Mother & Daughter, Father & Son, Father & Daughter but not Mother & Son?

Dear Hallmark.I have been watching your Christmas season's movies and Love the wholesome image and Love they bring.I am a Very Depressed African American woman.Your channel has positively embraced me this holiday season.I have noticed how your channel is trying to be more diverse in the actors,and I applaud you in acknowledging the change in America.I would love for you to feature a hallmark movie during the Holidays about an African American couple that is positive and sends a positive message,the way all the Hallmark movies,I watched so far,helps me overcome my deep depression!!!!.. Thank you Sooooo much ,this Holiday season...HAPPY HOLIDAYS,Thanksgiving,MERRY Christmas and a Happy New Year's!!!!!ðŸË?Â?.



TREVA L TOWNES.

Home and family TV show has replaced Christina without a proper goodbye. This is unacceptable especially for Hallmark viewers who anticipate that Hallmark will rise above the unfeeling antics of corporate America. It would probably be back peddling, however, I do believe you owe Christina Ferrare your gratitude and a proper send off if viewers are going to trust you fully. Your show will suffer. I like Debbie & change is good when done well. I'm from corporate America & I want to represent!



Respectfully,

What did you do? I loved watching Home Improvement on Friday night and now you took it off and put on The Middle. It is already on so many channels. I rather watch Home improvement. It was one of my favorite show back in the days. There are so many shows on already that are on other channels. Very disappointed.

you need to make a Christmas ornament part 2 it was by far one of the best Christmas movies I have ever seen I would definitely like to follow the progress have a Christmas tree lot and especially the Christmas cookies like abby is going to make I would definitely recommend making a part 2 and definitely try to use exact same cast that movie was absolutely fantastic I regret to have movie at 10 out of 10 I'm fine I watch it constantly

This is a general comment. I love the Hallmark channel. The Christmas movies are my favorite. I agree with other viewers that, yes you had new ones but you have so many classics that you didn't show. Starting Oct 31st _ you had plenty of time to show old and new ones. I also wish you would have more cast members of color (which actually have a lead role).
I watched The Bridge and it was slow but turned out very good. But, I was very disappointed when I found out that part 2 would be back in January and on another channel (Hallmark Mysteries channel) that everyone can't get...

Keep up the original shows. I absoultely love Where the Heart Is..

Best Regards

My dream is to one day watch one of my novels turned into a Hallmark movie, but honestly, I'm beginning to wonder if it would be a good fit, because I never see African Americans in leading roles on the Hallmark Channel. Why is that? Please, I've been watching your station since I was a girl and now, thirty years later, I'm still not seeing myself represented. Open your options, Hallmark. Your ratings would soar if you'd just start adapting some African-American novels for TV.

Check out "As You Wish" and "Time Will Tell" BET Arabesque Division-Harlequin 2004 and 2005 by author Francine Matthews for starters.

Thanks!

hallmark holiday movies have been tremendously wonderful to watch this year!!
I am thrilled to have found the station of hallmark holiday shows and have been watching them nonstop since Christmas day.
I can"t express my gratitude enough to hallmark for making such beautiful,wholesome,witty,funny.romantic,educational,and spiritual movies about what is really important in life!!!!!!!

The Christmas movie's were outstanding.
Deciding that Halmark Channel wants to go back to Matlock reruns and Hart to Hart in which that show began back in the late 70s till 1984 is really back pedaling. Move on. Keep the movies. Throw out the old reruns.
Your much better off and the rest of us will be too. By the way. Murder she wrote is way out of date. You at Halmark have made my Christmas bearable. Please make what time I have left bearable also.

I personally work at hallmark, in CT, the owner of the store will come in a lot and when he has come in has not only moved a worker to the side but also grabbed my wrist because we had to fix a mistake on a coupon. He complains constantly on not wanting to lose money on little things and will belittle me personally.
I would like something done because working there went from having a good job to being anxious anytime the owner will come in and that isnt good working conditions.

I worked for Hallmark 4 months. I have barely been trained. I learned more by myself and with employees of the stores I served. Everytime I did mistakes I got yelled. My manager constantly try to embarrassed me with my European accent asking me to speak English. I did complain to our superior but she didn't believe me. This job experience was awful.

The tuesday before Valentines Day I took my girlfriend for a management interview to the store in Towson Town Center. She was a little nervous because she had over 30 yeaars in retail experiance all Hallmark and Carliton cards and yet they were putting her though a number of interviews,just like jumping though hoops. As she waited outside the store for the interview I went inside just to check things out.I walked around the store for approxamently five minutes and just what,even though their were four people in the store no one, I repeat, no one ever came over and asked if I needed help. I did I mention that this was the home store for the District Manger, the same D.M that had the first interview with my girlfriend. I also worked for Remembering You Hallmark in Columbia and had a great experience. I believe that minds were made up. I question whether age was an issue and whether they truly want people who can think on their feet or as it semms withl this D.M or younger folks who just go YES.

great company to work for

the cards are beautiful