HSBC Customer Service Complaints - page 2

I very disappointed with HSBC.I had cleared all my credit card outstanding balance and cancelled my credit card on 8/4/16.I had called up their customer service and credit card center to make sure all debt cleared.All of them told me that all outstanding cleared and no more credit card account under my name.I request to have cancellation confirmation of letter and they promised will mail to me.Guess what,I received hsbc credit card statement after 2 weeks and ask me to make payment!!And I not yet receive my confirmation letter!so I called up hsbc,that person told me he will transfer my issue to another department to check, he said may be I no need to pay that amount.May be??why should I pay seem i already close the account and he asked me to wait for 3 to 5 days for their reply!!I feel so upset and I will never sign up anything with hsbc anymore and thinking to close my saving account also.

yes, there is probably no one in 24/7 customer service or they are multitasks. You cant talk to anyone.. i mean anyone!!! You can only left a message at their website for them to call you within 24hrs. If it is not urgent why we hv to call? If I can wait for more than 4hrs its not urgent anymore! What kind of customer service is this? The worst experience i have.

I think I'm going to have nightmares because of this tune. Since you're rude enough not to hire people that can actually help your customers you could at least have good taste in music...

I'm really starting to feel that noone actually works at customer service anymore. You could just say that on your website "We no longer hire humans and you will be left alone holding onto your phone while we play you a horrible tune for hours on end without being able to ever sort out whatever issue you might be trying to sort out". Starting to feel a little bit like a Kafka novel.

It's now been 1h waiting for a human voice to come up from the other side of the line. Thanks for the amazing service. Please do keep me on hold for a bit longer because I haven't got a job to go to or a life to be lived.

I've been waiting for 40min to get connected to customer service and I'm still waiting! What's going on? I haven't got all day for this!

I sent a letter on the 9th. of march 2016 and have not heard anything back? I send it to the research department regarding my loan in 2008 with beneficial. That loan should have beeen paid off by you because I had three insurance coverages.And you only paid for one.now because of this my credit score has been affected for year's.The loan number was .Look at it and straighten it out please.The loan was sold to someone else and now second round has it.

I've been trying to reach a live person at HSBC for the past 2 days
Even after it says to hold once you have a rotary phone it kicks it back to where you must press a button or it will hang up on you!
I hate that everything is so damn impersonal with every branch hiring less tellers and more ATMs! I'm on my 40s and I hate having everything automated
Can't ask a damn machine a question !!!!

Today is my last dealing with HSBC. My FD, Current, Savings and only credit card with HSBC for more than 10 years. paid all my credit card auto debit since my start of getting HSBC credit card though their credit limit sucks compare to others.

Last 2 years, came when I needed most, my dad was dignosed with stomach cancer and requires surgery the next day and was admitted. I called HSBC to extend my credit card limit as stated its for hospital deposit, waited 3 hours and no news, called them and they say still processing. Pursuade hospital to admit my dad first while I rush out to withdraw my FD from HSBC. On my way, what pisses me off is my credit rating, I don't owe HSBC, I make full payment each time, and my FD is enough to use as collateral, yet no one call. But owing at that time priority is my dad, I rushed out, 2 hours and back to hospital with a bank draft. after 2-3 days, HSBC called up and say my credit card limit is approved. WTF !

Sadly my dad cancer spread too far and after 2 weeks, he passed away. I called HSBC credit card center to verified if the credit limt extended and they confirmed, hence I paid the funeral with HSBC credit card.

after the funeral, 3-5 days later, HSBC collection center calls and insist I paid these funeral fee as it way pass overdue. I ask them to check with approval center whom approve and extend my credit limit, else how in the first place will the card transaction went thru ? next day or day after, another collection center call and SMS me sametime asking for the balance payment to be paid. I told them, HSBC have approve my credit, secondly, when HSBC next statement comes, it will be paid OR should I say auto deduct the full amount.

It seems HSBC collection center and approval center do not talk to each other and make us customer to suffer. I even told them the extension of credit is not to buy a designer bag, expensive electrical items BUT for hospital.

I decided thereafter to cancel all my account with HSBC with balance 1 savings account which my dad open for me, 30+ years ago. and today when I went to perform a bank draft, it was an unpleasant experience and will definitely close my savings. If my dad is able to haunt someone, it will be HSBC.

I am a customer of HSBC and visting your branch at Beach Street Georgetown, Penang Island Malaysia on 16.02.16. There a quite a long queue and less staff servicing at the counter but you have 3 female staff standing at the numbering counter (ticketing) to press ticket for the customer, for what 3 staff there, is useless, we as a customer we know and we understand what to selection to choose and you may need 1 staff to standby there. I have already explain to the staff what i need to do and still she guide me to the wrong section and wasting my time waiting over there.I am so disappointed with the service and looking forward for an improvement of your service field in near future.

They are the worlds worst bank. They call them selves a bank that offers WORLD CLASS SERVICE it is more like WORLDS MOST CLASSLESS SERVICE.

The reps all use fake names and they outsource to save money but fund terrorism.

I hate them and within the next few months I will have both SLC and CC paid and I will never bank with them.

TO think I was going to transfer over money to their savings account I had to open to be a WOrld Premier Member and then after 1 year of that status they removed me down to the status of a regular CC holder. I kept my money with a bank that actually honors me as a member who has perfect credit.

They constantly offer me new stuff why when I cant log in to the system to process payments.

They have the worst customer service. It has taken me over 10 cals to try to get someone on the phone to make an early payment. Imagine that!!!!

HSBC YOU SUCK!!!!!!!!!

Absolutley The Worst Customer Service I Have Ever Experienced. After 15min Of Not Being Able To Even Get In Q To Get A Customer Service Rep On The Line.....i Had To Search The Gethuman.com To Find Out How To Reach Them!! On Hold For 30+ Minutes......the Worst!!!! Service!!!! Ever!!!! Closing My Account!!!

I spoke to HSBC today in reference to recalling a payment I had made. The woman I spoke to just shut me down immediately and insisted I was wrong. HSBC is the worst customer sevice I have ever encountered.

WORST bank to deal with. Advertise themselves as a "Global Bank"...far from it. Best advice, bank elsewhere. Absolutely terrible.

WORST CUSTOMER SERVICE EVER. Ask to speak to a manager but was put on hold for an hour and then hung up on me.

I am EXTREMELY frustrated with HSBC's customer service department. I have spent the majority of today trying to get through to the right person. I have been made to feel like a Ping-Pong ball, with one department that keeps referring me to a different department, only to be referred back to the other department. Every time we comply with their request, they say we need something different, and that it will take 3-5 days from there. We get them their requests, and the process starts all over again, and again, and again...

HSBC has the ABSOLUTE WORST CUSTOMER SERVICE I have ever encountered from ANY company I have ever dealt with.

5 unsuccessful attempts to resolve a non-problem. I closed my account and would like my money. It's been over a month and I'm still being told 7 - 10 days. I've been lied to every time I call.

Complete joke of a bank and their own "policies" I'm my stepdad's PR and recently became POA over my mother, and trying to sort out the mess & get any info from these folks is not happening. After faxing in the proof with the documents, they would only honor my PR on his behalf for 60 days, And now refuse the honor the POA papers for my mom at this time stating"it doesn't meet their requirements." I'm sure now that they are hiding something that they don't want me to find out regarding their account. Go ahead, take the house and then don't call me for info...He's dead and she's in a nursing home, I've shut the water, lights and gas off..let the pipes freeze and bust, then maybe they will answer questions instead of transferring, transferring, transferring...Terrible company

Complete asssholles, after 16 years of banking with them I am leaving today - they have allowed my card to be cloned, not bothered to call me, then blamed me, then BLOCKED my business card for 35 days because I was a few hours late paying in money - as well as charging me for that of course! They are below moronic, have no understanding of customer service and deserve to rot in hell

HSBC call centre is so incompetent ,there english is hopeless on the phone, a simple request for a new cheque book took ages,I had a lecture about paying by card is quicker,well of course I know that but there bills I can only pay by cheque in the post, and that's my buissines, I dread calling HSBC because I know I will end up with an incompetent foreign call centre,I switched accounts to new bank a while back,no problems now with them ENGLISH callcentres, I need to leave HSBC switch the last account as HSBC is hopeless.

Omg! I had called HSBC customer service line for few days jz to activate my new credit card. Nobody answer my call, it direct me to waiting line, 1 / 2 hour waiting still not come to my turn. Are they sleeping? Or the line been muted.
The worst banking service.

Been calling for whole day but always directed to waiting line without answering my phone. Terrible service.

Waiting time sucks. Everytime I called customer services, the wait is at least half-hour or more. They need to improve this. If not, I will NOT do any banking service with this bank.

We have a business checking account with HSBC over 15 years and in the past month we've been in contact with our relationship manager to lower our monthly minimum balance requirement to $15K so we don't have to pay for the monthly bank fee. Marian Stryker (our relationship manager) promised that it can be done and we shouldn't be charged for the monthly bank fees, but she just needed to send us a new agreement to sign so the lower minimum balance requirement will be in effect. Ever since, we've never heard a word from her, we've emailed and called and left voice messages twice a week, and bank fee was charged to our account in July 2015. We called the customer service phone no in our bank statement and received another contact person, she is our customer service manager. Unfortunately, she stated our relationship manager is the only person who has the authority to make changes to our account. She did send a follow-up email to our relationship manager as well as my CFO got involved and made the complaint. I even went to the HSBC branch near by our office and spoke with the branch manager, she also said the same thing as the customer service manager, only our relation manager can modify our account. Both the branch manager or the customer service manager said they could escalate this issue to the relationship manager's boss if she doesn't respond in the next few days. In conclusion, our impression to HSBC is very bad and there's a huge communication issue in the relationship manager, and it seems all other staffs at HSBC have to rely on the relationship manager in order to make things work. This is very inefficient. We wouldn't recommend HSBC for banking needs.