HSBC vs American Express
Customer Service Comparisons
Best Customer Service Rating
American Express has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| American Express | 36.51 | 333 |  |  |  |  | |
| HSBC | 20.76 | 568 |  | | | |  |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- American Express has had 333 total customer service ratings of which 25 have been positive and 308 have been negative. This has resulted in an overall classification of Disappointing.
- HSBC has had 568 total customer service ratings of which 10 have been positive and 558 have been negative. This has resulted in an overall classification of Terrible.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
