Customer Service Scoreboard
This is the worst by far most disrespectful bus line ever they are never on time theirs delays are always depend a night delays you should pay by care and have money held so that bus can be on time if the bus is not on time money held should released asap so that people can pick different options because this is ridiculous
My trip on 31 August from Atlanta to New York was a pure disaster.
First the bus was late, then it broke down and we waited 3 hours for a replacement. Then we drove to Charlotte and were sent back to Raleigh. There we were stuck waiting for 7 hours for a driver. The original bus had a valve issue and it kept leaning to the side and there was no tool to fix it therefore we had to change buses again. The new bus had an issue to start but it eventually got going. When we arrived in Richmond there was an issue with the aircon.
As a result of the above I arrived in New York after 6pm and my flight departed at 3:45pm. I specifically booked this bus as it was due to arrive at 5:20am and I knew I would make it in time for my flight.
It was the worst service I have ever experienced in my entire life and based on this experience I am loathe to ever tell anyone to use our service. People need to know just how poor their service is
I was forced to rebook my ticket. This resulted in additional costs and I had to pay for a hotel for the night as I had nowhere to sleep and could not sit at the airport till the next day.
Based on the above I incurred the following costs:
Bus fare - $125.99
Flight change cost - $196
Hotel Cost - $88.28
Total costs: $410.27
Absolutely pathetic service and would not recommend it.
On July 4, 2023, I purchased a bus ticket from Greyhound (GH) for $292.06, and on July 6, my Credit Union processed the transaction. My departure would be from Norfolk, VA, on July 21 at 4:20 am, arriving in Detroit, MI, on July 22 at 9:30 am.
On July 13, I received an email from Greyhound apologizing for my cancellation, and GH issued me a voucher for $218.07. I called them directly because I did not cancel my trip and wanted to make that known. I explained the situation to Joseph (the CSR), and he asked if I knew Stephan Kirkland or Rick Watson, I told him I knew neither of those people. Joseph told me Stephan Kirkland was traveling on the ticket as we spoke. Stephan left Lubbock, Texas, on July 11 at 9:55 pm and was to arrive in Tacoma, Washington, on July 13 at 9:20 pm. He stated Stephan was boarding a bus at the Greyhound station in Portland, Oregon, while we were on the phone but could not do anything about it. He told me I would have to email GH via their feedback feature.
On Friday, July 14, I spoke with VJ, and I explained my situation again, and he told me to hold on so he could talk with his supervisor. I did not want him to speak on my behalf; I would like to talk to them instead. After holding for 32 minutes, Ms. Lydel, a supervisor joined the call, I explained my situation again, and she told me she could see someone else had canceled my ticket and used the voucher. I asked if there was someone else I could speak with regarding getting a refund. At this point, if some unknown person could do all this damage, I no longer wish to use this mode of transportation because I would not feel safe. After telling me there was nothing GH could do, Ms. Lydel insisted that I email my complaint to the feedback feature, and she would do the same to expedite it. I asked how long it would take, and Ms. Lydel said GH would try to resolve it before July 21, 2023.
V/R
Very Unhappy Customer
This was the worst company I've ever dealt with I paid $200 to get a friend home they somehow got on the wrong bus and ended up two more states away. I called customer service six or seven times and never got helped. And had to pay another 350 from there and never got a refund or nothing
I booked a trip from Denver to St. Louis. It was supposed to depart at 7:20pm. Bus was late. I checked tracking app for greyhound. It said the bus had already left at 5:30. I knew this was untrue because I was sitting across from the gate at 5:30. No bus. I asked Greyhound employee about info in tracking app. She said ignore it bus was coming. At 9:30 bus finally arrived. We had a handicapped passenger in a wheelchair that needed the wheelchair lift. Bus driver did not know how to operate lift. In the process of figuring out the lift it was broken and extending outside of the bus frozen in place rendering the bus undriveable. We were told either another bus would be provided or a mechanic would fix the lift. We sat in the terminal until midnight with no answers. At twelve the terminal closed we were asked to leave. It was raining outside, terminal has a fair amount of homeless people outside. Many of the people had no one in the area. We were given no information about refunds or ticket exchanges. We were only given a customer service number that was virtually unusable. The handicapped lady in a wheelchair, with her dog was also left outside in the rain. When I called Customer service the next morning I was told the bus arrived at 5:30 and I missed it, and then chided for not calling that same evening. Again. I was there...no bus. Eventually I was able to exchange tickets, but do I really dare board a bus that has no problem leaving wheelchair bound people and their dogs, in the rain on the streets of Denver. What if the next breakdown occurs in a cornfield in Kansas in a snowstorm. I guess I'll board the bus because I have no choice.
On 06-29-2023 I booked a ticket for 5pm to get into Baltimore at 9.30pm. The bus was late for departure however the driver explained to passengers the reason and noted we will be arriving at Baltimore an hour to hour and a half late becausethe bus hasto stopand fuelup. No problem with that. The problem with that. The problem is reaching my destination at 1.30am on Friday morning an had to take a Lyft to get home because my pick up person left. Whit that amount of time I could have taken two trips.
Could I please have my refund. Thanks you
the bus driver was so mean to us, yelling at us cause he thought we didnt pay for a bag, as we tried to find our proof of payment he kept calling us "you people" and saying we were trying to break the rules, he went on the scream at us 2 women and 4 year old girl, saying "i deal with you people all the time, always trying to sneak bags on, always drunk and causing issues..." we were trying to say goodbye but he had my daughter so terrified she was crying, i asked him to calm down over and over that he was scaring the child... he wouldnt calm down. i had to remove my daughter from his nasty presence and as i left he yelled to me "yea- get her out of here" it is impossible to file a complaint with Greyhound. this was absolutely disgusting behavior coming from a grown man. i watched tears roll down my daughters cheeks as she sat there silently watching the bus pull away. he ruined what was meant to be a beautiful goodbye.
June 5, 2023, I purchased direct ticket for June 6, Richmond to Baltimore ticket 10:25 am arrive Baltimore 2:05. By the time, I got home I had a text saying that bus was cancelled. I rescheduled on the 10:15 am to arrive in Baltimore at 3:15 (3083021821 booking). We got a Lyft and arrived at station at 9:50 am. At 10:15 no bus, inquired with staff, they are clueless. A bus finally arrived at noon. This bus makes 5 stops, at the first stop, Fredericksburg, the bus had a flat tire. About an half hour later we were back on the road. This was suppose to be a relaxing bonding experience with my brother. Neither one of us had been in bus station in 20+ years. We realized the service has not improved. The only reason, I considered using the bus, I thought the Flixbus would be a better experience. But of course, we were unable to get a departure on Flixbus.
We were scheduled to return June 8, but decided to stay until June 9. Since the station in Baltimore is only 15 minutes from our destination, we went back to change the reservations. It took 45 minutes to change the reservation.
We had hope for the return because surely we would not have the same experience again.
We are scheduled to depart on Baltimore at4:20 pm (3082469733). We arrived at 3:30. No bus had arrived by 5 pm. We inquired with the staff, they had no answers, the staff was also very rude. There was no PA system, so people had a hard time hearing them make announcements. The staff finally said the bus had broken down and gave us the number to call to make another reservation. The next bus would be at 8 PM arriving in Richmond at 11:55 (3083021821). That bus arrived at 8:30.
I lost two hours on the departure from Richmond and 4 hours on the departure from Baltimore. I feel I should be compensated with a partial refund.
I must say, the bus driver from Baltimore to Richmond was very professional (Mr. Adams).
I am wanting to make a complaint about one of the drivers I was on the greyhound bus from Indianapolis to Atlanta Ga on June 3 and June 4th and this driver Seemed to have gotten on in Louisville, KY from the moment that he saw me he would grab my arm and grazed my breast and this had happen more than once. When I was on the Bus he went out of his way and he would come all the way to the back where I was sitting jut to touch me inappropriately again by grabbing my arm and his hands touched y breast. The way I was Treated made me feel unsafe, upset as well as uncomfortable. When there was another stop, before taking off the driver came all the ay to the back again just to touch me, he rubbed my thighs in a sexual way as he stared at me inappropriate. This Bus I was on had 2 Drivers, this Driver that was doing this to me was sitting in the seat #1 and he was an Older Dark Skinned male who was sexually Harassing me and bullying me. And I heard he's based out of Atlanta, Ga where he's a local and it seems he's been working for greyhound for a while. And I know that I can't be the Only One who he is doing this to in my Opinion. This man Needs to be Fired and Disciplined immediately. And I obviously should be refunded, and again he went all the way out of his way to touch me, and these were unwanted touches and I Told him No and to stop, and That I didn't like or Appreciate these Touches.
Booking Confirmation #: 3081152834
Departed Sat June 3 at 8;45 pm Indianapolis, IN
Arrived at Louisville, KY Bus station at 10:40 pm Jun 3
Final Destination: Atlanta GA June 4 at 8:40 am
And this Driver Rode all the way to Atlanta too.
Bus US0607 Greyhound
Direction Atlanta BUS Station
I was Sitting in the back of the Bus.
This was a Terrible Trip For me.
Contact Info: Timeka Willis
email: [email protected]
Phone_ 404-680-4575
Outside bus number: Bus 86956
I was late for my transfer bus 1 time on 1 occasion and 2 times on another occasion all because greyhound drivers doesn't know hot to find their own station. They kept turning in the middle of the roads going back and forth. Then when I got to the station the next available bus is 14 hours away so I had to sit in the station for 14 hours then when that bus came the driver told us that they had reached their driving limits so I had to wait another 2 hours for my next bus. Which made everything changed for me. I was supposed to get home on 05/31 at 6:25pm but because of greyhound and their slackness I am scheduled to reach on June 1st at 10:50 am. This is complete crap and I don't know why no one is doing anything about it. They don't give refunds nor compensate you for all this crap that they are doing!!!!!!!!!!!!!!!!!!!! It's upsetting and I will continue to report greyhound until they fix their system!!!!!!!!!!!
Greyhound is a scam! They charged me $368.98 for a trip that they did not provide. The bus never showed up. I arrived before the bus was scheduled to depart. The employees inside the bus terminal refused to let me enter the building. There was no bus to facilitate the travel that I paid for. The Greyhound employee walked to the door where I was standing and locked the door refusing to help me, and then walked away from the locked door. A different employee then exited the building from a different door, got in her car and left the premises. The Greyhound employees at the bus terminal have no regard for customer service, and no regard for the safety of Greyhound customers! They left me stranded with no explanation or means of transportation. I then called the number listed on your website where I spoke with 3 different representatives, 2 of which blatantly hung up on me and all of which had even less regard for providing customer service and no regard for my safety. They told me it's only they're job to sell tickets. They would not give me a refund and said they would only book a 2nd trip which was absolutely ludicrous at that point. After the horrible customer service I received and being told that I had would have to pay for travel that Greyhound didn't even provide, no one has taken accountability for anything. This is Greyhound, a major company, with business practices of a con person. The bus never even showed up. There is no way I would ever trust Greyhound with my safety again, let alone any future travel plans. Each individual who spoke on behalf of Greyhound, expressed their lack of responsibility, one even saying "It's not my fault, why are you blaming me". Better care should have been taken of me, a paying customer. I am filing a complaint on every possible platform that I can find!
the bus driver was extremely rude when I asked about someone sitting in my assigned seat that I paid a booking fee for. The passenger in my seat refused to believe it was my booked seat and when we asked the bus driver he said "it doesn't matter" and only to switch if I want the window seat (I paid a fee for this seat so I would like to sit in it hence me raising it in the first place) while switching the bus driver asks "does anyone want any coloring books or crayons" poking fun at my request and feeling the name to make fun of me. Again before we departed after several minutes has passed the bus driver tells all the passengers "if you reach below your seat you'll find coloring books" to again mark fun of my situation. I don't understand why I was being made fun of when asking for what I paid for. I will not be using greyhound service anymore. This was my first and last time booking.
As 4 individuals including myself wait for a bus leaving Anderson sc after arriving at 8 pm bud suppose to arrive a 8:50pm that never came but when we tracked bud it says it departed at 9:59 we all looking crazy knowing the bus never showed up I call customer service 3 times and was hung up on last time the guy saying he can't help change not give my refund because the bus was not more then 130 min late so the stole my money I asked to speak to a supervisor and was hung up on by him worse customer service I have ever experienced if h can travel other way I advise u to do so
I have recently traveled from Detroit to Pittsburgh and continued on from Pittsburgh to Spokane a few days later.
My trip from Detroit was started with a no show driver so we left late. When our driver arrived to take us we were met with a quasi drill instructor attitude that did not ease after whatever impression he was trying to make didn't land well with your customers.
In Cleavland the attendant at the station was also apparently trained in a very rude military esc style of communication. To compliment her attitude towards your paying customers the station itself is horrendous in it's condition. The smell of a overflowed toilet hangs in this situation. Finally we get a driver in Cleavland and lined up holding gear for almost an hour before being allowed to bored. In good greyhound fashion the employees were quick and easy to dismiss any question posed them by yelling at the entire crowd. Our bus depart cleavland and proceeds to drive aimlessly around Cleavland. Going the wrong way down one ways turning down no outlets. At least your driver had the ability to continue to berate your customers while getting lost. Eventually she made it down the road far enough to get pulled over and field sobriety tested road side.
There is a core problem with what is considered appreciate treatment of a customer. I will never recommend this service to anyone who would want to travel with dignity.
Greyhound is the worst to deal with! My sister paid for a ticket (409$) to get back home from New York and at the bus station, she got sick and was hospitalized for a month! The nurses worked with me before they discharged her. I called 8x to hear the same thing! We had to email Customer service to adjust the ticket or get a refund! At that time I was just trying to get the ticket adjusted and was willing to pay the 20$ to do so. It took 8 days for customer service to email her back to say she can not get a refund. How I see this is that it was not her fault she got sick and could not use her ticket, now we have to get an attorney and I guess we will add on the emotional stress it brought because they should not be allowed to take her money!
I had a Greyhound bus ticket for a departure at 8:30 this morning. I got up at 5:00, packed my bag, took a cab to the bus terminal to find out that the bus is cancelled. What company does not notify their customer via email when they cancel service? Next, I spoke with the staff in the Greyhound office who advised me that they could not refund my ticket because refunds need to be processed online and they are not familiar with the process. Basically she told me that I can sort myself out on the internet. Seriously! You have an office with staff that cannot refund a ticket?
I am hard pressed to find a company that has worse customer service.
I understand situations happen but Greyhound put my son my family through from Fri to Sun of this last week he is handicap he was in Mobile for 3 days got no answers from any phone # to do with Greyhound his ticket was canceled changed bought again 7 times in that period he had no money no phone food or the help over 3 day period from Greyhond employees I had to call Mobile police to welfare check on him that made 4 trips to the bus station the first time they found his ticket in a drawer had to keep asking them to go back because of there changes we were charged so they went everything his ticket was canceled and changed he had to use customers phones the whole time to contact me I had 3 family members on the phone for 3 days trying to get someone to listen that he his handicap so shame u people at Greyhound if anyone of your family members ever need a hand in the future I hope find a good heart Noone deserves what my son went through he is safe now had to go get him 5 hr drive from and to where he was going police officer fed him gave cash until my sister could get him she drove her car 11 hrs not knowing if her car would make it so Greyhound thus unexceptable in so many ways we none of my family will ever use your company again u can count on that and one other thing we r not done with matter Gryhound better be glad he is safe and with family no thanks to u or your employees alot of things needs to change before someone is hurt or worse just a little something to sleep on
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