Equifax Customer Service Complaints - page 2

The customer service representative didn't understand my questions so I had to speak slowly and repeat myself several times. When I asked was the call center located in the United States, the CSR hung up on me.

I no longer believe CR agencies make so many mistakes. I have had negative information on my report that is flatly untrue for several years, and have been trying to get it removed for nearly 2 years now. I finally had to hire a law firm, and it is looking like Equifax will have to be involved in a lawsuit.

If I thought my case was rare, I would not be writing this. Though Equifax is the worst one for me, I have had similar issues with Experian and Trans Union.

They do not know me, as they do not know their other customers. I believe they need a massive attitude adjustment, then be forced to do their job right.

worse place ever to deal with an issue.
First, they will tell you they have received everything from you that is needed, and, within a week when you follow up they will say they never received the documents you sent??????
The incompetency level at Equifax is at an all time high.
very frustrating.
must be a better alternative.

I have been trying for months to get you to straighten out my credit score. You have me listed as being late on my PNC account . The month that you have me being late was when we made the payment at the Clarkston, Mi. branch . Transunion had lowered my credit score and I disputed it and then they raised it to 807 where it is now. Don't you find it odd that I had never missed any payments before that and you dropped my credit score over 120 points. I would like you to recheck with the Clarkston branch and get my credit score right. I know it should be more than what you have it. I am totally disgusted with you people. Why don't you check like you are supposed to?

On Saturday, Oct 10th used this website to "freeze my credit" due to recent ID theft.
after completing the application, which was very minimal, no security questions..did not receive a final confirmation that complete, although the screen sd was processed, with no pin no received.
This process left me feeling - not complete or finished to this Freezing of my Credit information per Equifax. I will follow with a phone call to complete.
refer to "Experian Process" to see how this could be done better for Equifax.
sherry justice

Worst credit bureau. They never receive anything had to re fax stuff 5 to 6 times, update from account oh guess what the company submitted corrections 3 times oh but they never received it. Hours wasted talking to these fools! Worst experience. Don't have a problem cause it will take 3 years and still not get fixed.

I need help unfreezing my credit, I lost my pin and we are trying to get temporary financing our the purchase while we sell our home. I mailed my information to Equifax and need them to unfreeze ASAP.

How do I speak with someone live to follow up on this, I am so disappointed with this Credit bureau. I am not frozen on the other two. just this one and it's a royal pain. They should not be working with the public if they can't pick up a phone and speak to someone live.

Just called the Headquarters number, spoke with the person who picked up the phone, was transferred to "someone who could help", listened to message after message saying "someone will be with you in a moment", then heard message that "we are having troubles with calls...call back in 30 minutes". If this was my first time through this nightmare, that would work, but I have been trying to fix an erroneous block on my credit for over a week. Have head the same message before.

Finding a customer Service representative to help with any issue is near impossible. Then trying to understand the representative what just impossible. You can only ask a person to repeat themselves so many times before you sound mean. Over all the customer service center at Equifax is horrible and needs a serious overhaul. Two thumbs way down Equifax.

I am not one for writing or submitting reviews of products or services. I have a very busy schedule and high pressure job. Thus, to take the time to write a review is just not high on my priority list. However, after the horrible experience and service we received from Equifax Fraud Protection Services, I made the time.

We joined Equifax Fraud Protection Services in April of 2015. My wife and I joined the "Family Plan". Even after reading many bad reviews about the service, we joined anyway due to the fact that they are also a major credit reporting agency. We felt that would be best.

We quickly realized that their service was very slow and behind. I set certain levels on my personal webpage to receive alerts based on the information I provided. I wanted to be alerted if there were any charges of $100 or more on credit cards, etc. During this time, I would charge things over $100 on different cards. It took, on average, 3-5 days for an alert to pop up on Equifax. In that time a criminal could charge thousands to my cards. My Amex card immediately sends me a text and email every time there is a charge on that card. But, it took Equifax 3-5 days to send an alert. Not what I was looking for in a "fraud alert" service.

After 3 months, on July 10, 2015, I called Equifax to cancel the service.. I was immediately thrown into concern when I called and received a very bad connection. Like those you get when calling third world countries. Then, the customer service representative had such a strong, heavy accent it was nearly impossible to understand him. It was VERY obvious I was speaking to a call center located elsewhere in the world. It was NOT an American call center. Although, I usually do not have issues with this, it did concern me being that this overseas call center and personel had ALL my pertinent information. From my SS# to checking account numbers, credit cards, etc.. I was under the assumption that Equinox was an American Credit Reporting Company. I am not comfortable with overseas, third world call centers having all my personal information.

I told this individual that wanted to cancel my service and explained why. It quickly became extremely frustrating when he absolutely refused to cancel the service at first. Trying nothing more than to sell me additional services, discounting my current service, trying to talk me into adding onto my existing service for free, etc. etc. All the while trying to decipher what he was saying through his thick accent. I finally had to rudely cut him off and forcefully tell him the "just cancel the service!". He immediately put me on hold, saying he must speak to a Supervisor. After approximately 15 minutes, he returned and said it had been cancelled. End of call.

A few days later I went online and confirmed that it was cancelled. I even took a screen shot of their webpage confirming the cancellation of July 10, 2015.

A few weeks later, while checking on our credit card statements online, we notice we were charged by Equifax again for services. My wife contacted the CC company while I contacted Equifax. This time I spoke with a British gentleman who was very helpful and took a lot of time to look into it further. He notified me that there were no notes in our account about the last call I made to them (VERY concerning) and there was no information about any cancellation. He stated that he was going to put in a request to have the situation researched and escalated and it would take a week or so. In the mean time, my wife started action on the credit card end.

Now, several weeks later, while checking on credit card statement online again, we find that we were once again charged by Equifax! Again, my wife calls the credit card company to dispute and I called Equinfax! This time I speak with a British girl, who was also very helpful. She noted that she saw my last conversation noted on the account and put me on hold for a few minutes. She came back and stated that the service was never cancelled originally and was going to cancel it now (and I received an email confirming that). However, it will take several weeks to "attempt" a refund of the 2 months of charges.

While my wife spoke to the credit card company, the customer service rep said she would call Equifax personally and question this. She put my wife on hold for a few minutes. When she returned she told my wife that Equifax refused to speak with her. She assured us that the charged would not go through nor would we be charged any interest.

In closing, this is STILL an ongoing situation. I cannot stress enough to avoid Equifax Fruad Alert Services! Their customer service is horrible and more concerning is the fact that third world call centers AND their reps have access to ALL your financial information and social security numbers. Needless to say, we are watching our credit and all of our accounts very carefully. In the future, "should" we decide to pursue another fraud alert service, rest assured I will be calling and verifying that it is indeed an American company with ALL customer service and reps based in the US..

I just spoke to a HORRIBLY RUDE equinox representative (which I imagine was from a foreign call centre) and when I asked if I could speak to her manager due to the bad experience she hung up. She was snappy and rude and I had to speak sharply to her several times. Just bad bad bad presentation of a really horribly rated company- so I guess I shouldn't be surprised.

The report that Equifax provided to my bank was significantly different than the report (I paid for) that they provided to me for the exact same date and timeframe. The explanations they provided to the bank were false and inaccurate based on the actual credit data. When I attempted to use their "customer service" line, they only provided prerecorded answers - I don't think there were actual people on the line - and the answers didn't relate to the problem. And then they hung up because they clearly had exceeded the 10 seconds allowed for the response. This is a fraud for consumers - people should not waste their money subscribing to this service - they tell you that you have great credit - in the top 20%; and then they tell the bank that you are in the bottom 40%. Consumer beware - this is fraud!!!!! (And I am a CPA with 30 years of experience - so I know what I am talking about).

Everyday I receive a different information from the customer service.
I spent the last 3 days trying to get them to amend my home address.
The report doesn't show a thing about me and I received a poor score (while having a mortgage since 2010, excellent bank history etc..)
A real nightmare....
HORRIBLE HORRIBLE HORRIBLE

I had Equifax monitoring for about three years. Most of the information was accurate and useful. I found the various alerts that you can place very helpful.

I disagree with their cancellation policy. You must call by phone. They repeatedly ask why you are canceling. Even after telling them I was getting full credit protection from another company (free) they offered a discounted price to keep the service. As a former US Government employee we were offered a free service because China hacked millions of OPM US Government retirement accounts. Never again.

Equifax is a broken record ... when, there has been fraudulent activity on your credit report, they should be much more proactive to correct and fix the problem. THEY DO NOTHING!!!

If, Equifax is going to place incorrect information on someone's credit report, they should be held liable and being they will not correct it, the courts should inflict maximum pain!!! Blow the SOB's out of the water with multi-million dollar judgments.



I have had it with them and it is time to take legal action against them ... it has been months and they have cause irreparable harm.



Companies need to be responsible or pay a huge price. The federal government, just doesn't seem to care. dumbo in the white house is a total idiot and for being a community organizer he can't even help with straightening out credit reporting!

Trying to refinance my mortgage. I have received my credit report from you and credit score as well I have even called and talked with you guy as well.......My problem is that my Mortgage company has state that they are not receiving a report or a Beacon score as well. I have 644 and 652 from you guys as well as Credit karma.........I just don't know why they can receive one. What needs to be done.

worse service，nobody help and care in this company。want law suit if possible

I will be having a new phone installed 5/3/15, and have been assigned the new number of . Please delete my old phone number ( I would also like to add to my credit report my cell phone number Is it necessary to advise Experian, and Transunion also. Please advise me by e-mail at or telephone to verify the requested change has been made. Thank you very much.

I need a Fraud Alert removed from my Credit profile. Trying to purchase vehicle. Please call me asap at Thank you. Lynn N hall

It has been virtually impossible to reach a "live body" to ask a question --- and I have not gotten the 48 hour email notification that a fraud alert was been placed. The request was made 4 days ago.

Eventually (literally after being on hold for 40 minutes) I spoke to Vince, who was very polite and confirmed that my request has been received. He told me that verification will be done by regular mail and will take about a week. If I had been told that originally, or had someone been available to answer the phone, I would be substantially less angry.

horrible customer service, can't stand talking to foreigners you can not understand

tried to put an alert on m file. end of process - blank page. No info, did this go through?

very unsatisfying. Would like you to contact me to inform me if Credit Alert went through for Esther Kaplan,

My husband and I tried to put a security freeze on our credit report on 2/4/15. We both received the message that it couldn't be done at this time. On 2/5/15 (today), we were only give the option to UNFREEZE our account. We called 800-685-1111 to put a freeze on the account by phone and was told both accounts HAD a freeze on them. When we put a security freeze in place through Transunion and Experian, we received a printout and a code - should we want to remove the freeze at a later date. We don't have anything from Equifax, should we need to remove the freeze. We have not been able to find a way to talk to a live person about this. Can't someone help us. I am giving you my email address. Please reply.

The worst customer service I have experienced, especially from the Fraud Resolution Dept staff and managers. They treated me as if I was the fraud perpetrator instead of the victim.

Let me start with that this concerns attempting to get a credit freeze on my father's credit who passed away in December. I cannot seem to be able to reach a human I can talk to on the phone at Equifax. I tried a chat session and only got referred to a web site, this representative, Tatiana, left me no furrther ahead than when I started. It ended with me quite frustrated and upset at the customer service I was NOT provided.
Procedure on passing of a family member is to - Request the credit report is
flagged as Deceased. Do Not Issue Credit'. I am legal personal representative, I have death certificate and letter from probate granting me authority as personal representative. If there is a local office I would gladly visit with the legal papers needed that I have.