Duracell Customer Service Complaints - page 2

I am very,very disappointed with the reliability of two flashlight that take 3 C cell batteries lcombo i bought at Costco about a year ago. I put, what i expected to be q quality flashlight in my wifes car for her safety. I am glad that I had occasion to go into her glovebox tonight. I tested the flashlight, and it didn't work. I proceded to bring it in the houae to change the batteries. The Duracell Copper Tops were all corroded in the barrell. I tried unsuccessfully for 30 minutes to try and recover the usability of the flashlight. I could not. That prompted me to check the light in my truck. Batteries were dead but none had burst open. I am the Chief Engineer of a hotel and faithfully buy your batteries. I now wonder if i am making a mistake. Unfortunately i cannot attach photo because i would love to show you. I would like the flashlight replaced.



Thank You,



Al Cha

I called Duracell warranty phone number holding a package of leaking AAA cells that had a huge label: "Guaranteed 10 YEARS in storage". In my case, all storage is at room temp. They offered nothing! Duracell is consistent even now in 2017 with a leaking battery product. The other brand has never leaked ... I am through with Duracell.

Myself govt. Supplier and have to supply few quantity of AA & AAA Battery in Gaya (Bihar) India.

So searching for dealer in our city

worst flash light in the market stay away even if Costco sell it for good pr=ioce, you have to throw it out or take it back, I bought six, none of them any good.

duracell flashlight 1443 battery do not last. It has to be the worst flashlight I ever purchased

Good afternoon,


I have purchased 9v batteries for my fire alarms. I keep getting one battery out of the two in the package that is very low in power. I use duracell for my business as well as my home. I'm sure duracell has a quality check on batteries not sure if the process is being followed. I would like to continue to us duracell. Not sure if it's worth full price if I'm only getting half.


Thanks

Derek

I have always used duracell batteries and thought they were the best. I am writing to tell you I have had an enormous number of batteries that are leaking even though they aren't even expired. They are in all different type of electronics; radios, small clocks, flashlights, etc. The items are usually in the house so not in harmful heat, wet or cold. I do not have that problem with Rayovac, Costco, Everready, etc. I am very disappointed with your product and probably will not buy them in the future. I just felt you should know this leakage problem in the AA and AAA batteries.

Thought you might be interested in the life of a AAA battery....I have a hand-held poker machine that I play....was playing the the other day and it died! Sooo I got out my trusty little screw driver, opened it up with full intent of replacing but when I looked at the date on the battery I was astounded........January 2002...that's 15 years!!!! I purchased it in Yuma, Arizona in March 2002. Now this is what I call reliabilty and a great endorsement for your product! By the way, I saved the battery....you want it I will gladly send it to you. Thank you Duracell........

I bought a Duracell LED lamp E163108 for my living room lamp less than 2 years ago. It stopped working last night! I did not abuse it nor did it stay on for more than 6 hours a day. I did not keep the receipt thinking that having it last 7-10 years was good enough for me. I can return the light to them, but I would like a replacement. i thought that Duracell was a reliable business and never thought the bulb would not last even 2 years. LED lights are expensive! I emailed a request using the support email listed but it came back as "undeliverable".

I have been a long time advocate of your battery's some years ago (40) or so I had to carry a beeper for my work. I found that hands down your battery's outlasted any other so from that time on I've told everyone don't buy anything but Duracell. Sadly,of late (last few) years I've had to my disappointment several battery's leak in some pretty expensive test equipment.What has prompted this note is I have a clock that my parents , who passed, gave me years ago.I had replaced the battery when the time changed and just noticed it had stopped I thought maybe the battery had came loose when I opened it to check I found the battery had leaked badly! I caught it soon enough cleaned it no damage done. I truly hope this note will get someone to look into the problem thanks

R Conreux

My name is Tari Hamby I purchased a Duracell battery for a E350 2006 mercedes Benz brand new from battery plus in trussville alabama store 242 5 months ago and it suppose to have had a 2 year warranty the car broke down over the Christmas holidays in need of a fuel pump I am disabled because of 6 back surgeries due to a degenerative disease and I'm trying to help my 71 year old mother take care of my father who was aggressive demenia. When I took it back they said that they could replace the battery because it only had a 2% function and anything under 10% voids out the warranty I was never told this information when I purchased the battery the manager there Jason told me that you all won't honor the warranty because when it's that low it is owner neglect he pretty nice about it I don't know of anything that could have drained the battery because it was parked for about 2-3 weeks I thought a dead battery is just what it is dead. No one said anything to me about percentages that it had to be at least 10% in order for the warranty to apply. I also spoke to Patrick in corporate office and everyone says their hands are tied. I need help please I don't want any money I'm just willing to take another battery just to honor the warranty on the battery no more or more less I really need my car running again so I can continue to take some of the pressure of my mother with the care of my father and myself as well I've had 6 back surgeries and this car is our main transportation I know you all has probably heard it all, but I couldn't make this up if I tried this is my life. Please help!!!

Sincerely



Tari Hamby

If you have any questions please call me at

I purchased a Duracell 1000 flashlight for Christmas. It stays on about 3 seconds then goes out.



Leonard Blank

Hi,
I bought 2 pack of 4 LR03 MX2400 AAA batteries to go in our Christmas decorations. I was amazed that the 4 cells lasted only 4 hours where you say that your batteries last 6 times longer than cheaper products. Barcodes are 5 000394 002692 and 5 000394 002746. I tried Energiser batteries and they are still working well.
Not happy.
Regards,
Tony Bussey.

I have brought the Duracell rechargeable batteries with 5 years guarantee and two out of the eight won't charge anymore , can I send them bk to you or what do I do to get them replaced , I've only had them 4 months and brought them from b and q

We bought a 16 pack of AA batteries and they were all dead. We called the company and were sent a coupon to replace the pack and when we went to use the coupon, it would scan. A shift manager then came to find out why the coupon wouldn't work, and she explained to us that Duracell had sent them notification that fake battery coupons were out on the market. We were unable to use the coupon Duracell sent us because, apparently, the ones they are sending out as "good public relations" are fake. If you have one, take your attached letter with you so you aren't accused of trafficking in fake coupons. We will never buy Duracell anything ever again.

I can't believe that I bought 4D batteries for my flashlight and I only use it maybe 5 or 10 minutes and night and didn't even last a week so I had to buy more for a month supply so that is16 D batteries in one month and then for my little LED lights for under my cabinet takes 18 Triple-A batteries and it didn't even last a week and I only leave them on 15 minutes a night so I will never buy Duracell again unless you guys can do something to convince me that they are good and they don't expire till 2024 and it's supposed to be the duralock

Appalled at my surgical headlight being ruined by Duracell as a batteries.....I'm sick....no response from Duracell after calling and sending a certified letter....I have photos of the damaged headlight and the batteries that ruined my device



Cynthia Gasparik

A few months ago I bought a pack of eight Duracell 9v batteries at Sam's club for $16. 3 of the eight were defective. I called the Duracell complaint desk and they sent me a coupon for $5 off the next purchase. Sam's does not accept coupons so I had to go to Walmart where I had to pay $12 for a pack of 4. The batteries I bought at Walmart said they were guaranteed for 5 years, yet the date on the battery expires in 3 years. Of the 4 pack, one was defective. I disassembled a defective battery and found that the negative terminal had not been spot welded to the contact. This obviously is a problem with the production of these batteries.

Several weeks later I purchased a Duracell battery for my 2013 Prius FOB from Batteries and Bulbs. Although my original battery lasted for over 3 years, the new Duracell is now depleted in less than a month.

Duracell was once a highly respected battery. What happened?????? Jerry Benningfield

I bought one of your "super flashlights" it is a Duracell Durabeam Ultra 1300. It lasted for maybe 15 times that we turned it on...THEN ..we got the super flash and I thought it might need batteries. it didn't now it doesn't work at all.

I do believe I deserve a replacement for this flashlight as it wasn't close to warranity limits. I bought it at COSTCO.

Thank you

Walt Ward

Absolutely agree with neg comments re Duracell and especially the 300 mod flashlights. Figured out it cost over $4 per hour to run a small flashlight. They just eat batteries. Contacted Duracell ( proudly displayed name on the product)- they say to contact Technomate and they don't answer (even though they have the familiar "your call is important to us" refrain, nor do they call back if you leave a msg. I am all done with Duracell products forever.

We had purchased the led three pack flashlights and was very diappointed . With low usage or no usage they didn't work. We have been very satisfied with other durecell purchases. Just not sure why they didn't work. Batteries also came With Package with the flashlights.

I purchased a four pack of Duracell cell batteries DL2032.I don't know where these are made, but I can tell you the batteries didn't last 2 days.I will never use your product again, it's a waste of money.If I had kept the packing and receipt the batteries would have been returned.

I sent a complaint to Duracell Customer Service more than 36 hours ago and still have not received a response. Which part of "service" do they understand?????

Duracell Quantum AAA batteries have a "power check" function, but it doesn't work on two of the four batteries I bought yesterday. Whether the batteries themselves are any better than standard alkaline batteries remains to be seen. But why not eliminate the "power check" strip altogether? Even on the two batteries on which the strip worked, the green section never appeared! Just a useless gimmick, not a feature worth advertising.

I am with Phoenix emergency response logistics and I am charged with utilities including batteries. I need to be educated on battery care, charging, application and storage. Please have a representative contact me to discuss my options for information. Larry Anders Thank you