Comfort Inn Customer Service Complaints - page 2

Comfort suites looks beautiful I didn't have a complaint about the hotel it is about a worker I went for a interview for house keeping I had part time hours for work the manager for house keeping did not come to interview me she made a worker that had no hiring Authority she was very sweet but had to keep going in the back room to ask the house keeping management and then come out to say is was not hiring part time if that the issue they need to take it out iof indeed .com it said part time and full time I just that that was rude that the hiring manager did not come out to acknowledge me even though I had a interview poor service on her end this happened in Topeka ks

I was ripped off over $300.00 by Choice Hotels by false advertisement and false customer service information.
They had a promotion; stay two nights between April and May. I stayed 3 nights during the time frame and now they won't validate the offer. Today, I was told the offer expired. On May 8,2022 customer service said offer was valid "for 365 days in the continental US with no black out dates.". I am reporting this to the attorney general office.

I'm not happy with comfort suites inn in west Memphis!! I was traveling so was checking in late. Got there and they "gave my room away" also said they would refund my money. Donna the general manager I left multiple calls with her didnt get called back. Finally talked to her and she was rude and said she cant refund me a no show fee even though I did show!! I can't figure out how to go above her. She said to stop calling!!!! I'm not happy !! I want to talk to someone over her NOW!!!

On June 18, 2022 we stayed at Comfort Inn Warrensburg Station, Warrensburg, MO. We had reservations for 3 rooms and we
were thrilled when we went into our rooms! What a beautiful and inviting room. It actually looked brand new. The room was clean, the bathroom was spotless and all the amenities you needed were there.

The bed was the most luxurious I have ever slept in. I told my sister we needed to check out the brand of mattress we slept on as I am ready to find a place to purchase one for my bedroom at home. The sheets and pillows were absolutely wonderful. None of us wanted to get up this morning.

The breakfast buffet was wonderful. There was a large assortment of food, from yogurt to biscuits and gravy. The coffee was wonderful. The staff kept everything stocked.

It was a busy place today as there were a number of weddings in an around Warrensburg over the weekend.

I could go on and on. This particular Comfort Inn should be the benchmark for all other hotel chains. We've stayed in other "chain" motels that I was scared to get in the beds or walk across the floor.

So hats off to the management and the employees of Comfort Inn Warrensburg Station, Warrensburg Mo.

We traveled to Gonzales LA in March to a funeral and stayed two nights at the Comfort inn there.we were there for a funeral not a pleasure trip.We booked six rooms was disappointed that we were not offered a discount.

I recently stayed at the comfort
Inn East Naples I-75. I have stayed at Comfort Inns many times over the years and have never had such a horrible experience. I have pic available if you would like to see them. Most importantly, security was 100% absent. There were 5 in my party and each of us were able to get a room key without ID. I even asked for a key for a random room and it was made for me. There was also a sign on the back door stating it was broken but a Camera can "see" who enters. Really??? The police were at the hotel 3 of the 4 nights we stayed. I will be hitting social media to warn everyone of the dangers of staying at the Comfort Inn. I would appreciate a quick response letting me know what my recourse is.

We stayed at the Confort inn, in Streetsboro, Ohio on December 7, 2021 this place was absolutely filthy! We reserved the whirlpool room and the jets were so dirty I went across the street to Target to get stuff to clean it and the jets. Our bedding had blood on the sheets when we went down to tell them they handed us new sheets to change our own bedding! The next set of sheets were dirty and not the right size, went down again and the sheets they gave us that fit still had stuff on them. When we pulled the bed sheets off, there was hair on the mattress cover, blood, and other stuff. We did not notice until we changed the sheets that the bed spread had bright red blood on it and had not been washed. Went to take a shower and it was clearly not cleaned because we still had the shampoo bottle in there from someone else. The flyer to leave your thoughts was so old and not changed that you could see peoples drink rings. The windows had so much condensation that the window ledge was rotting. The heater turned off on it own through the middle of the night making it cold and when turned back on in the morning it would not stay on, like they wanted you out of there. When I confronted them with my concerns in the morning like I was told to the night before, they tried to act shocked! That would have been great if others had not complained about blood on sheets and how dirty things were, they were not happy when confronted with this. They gave us a $11.30 credit which is bs seeing as I cleaned their whirlpool tub, changed my own sheets, and all the other stuff. I even showed them pictures, before and after of the jets.

The Comfort Inn and suites at 7801 Scott Street White Settlement, Tx Was dirty, poorly managed and over charged me for my service dog. Over a 10 day stay they only cleaned the room twice and claimed the dog stained the sheets so they could not be cleaned. Same dog and I just spent 14 days in motels across the country with no complaints or extra charges.

On October 29 through the 31st I had booked a room for my husband and two sons to attend a funeral in Chattanooga Tennessee. They were at the Comfort Inn Hamilton place on Shallowford Rd. On October 30th they left the first floor hotel room to attend the funeral service. Upon their return to the room they couldn't get in because oddly the door was locked from the inside. The desk clerk had to shimmy the door open for them. When they got inside they found someone had stolen their luggage, shoes, my husband's medication and even his dirty laundry. Everything was gone and the window was left open. The staff wouldn't call the police, my husband had to call. Chattanooga PD filed a report. Needless to say they weren't staying that night because they had stolen his medication and it wasn't safe. They left with the clothes on their backs because they stolen everything else. The staff said they would cancel out the rest of the stay and refund the entire stay. We've been in contact with the site & corporate and we still haven't received a refund yet nor has anyone filed a claim for the items stolen. They are claiming no liability for the incident. You should be safe in the establishment, period and if a loss occurs then you should be taken care of. This is the worse that no one has called us to follow up with us yet! The manager Kara has not called back after leaving multiple messages. Awful customer service and just a lack of any empathy. Don't stay at this hotel! It's not safe. The police said that someone's laptop was reported stolen from this same location they had come out to file a report recently. I'm so frustrated with the way this was handled.

Stayed at the Sleep inn in Decatur Illinois. Someone else had a room key to my room. Came into my room in the middle of the night. Talked to the guy working the front desk in the morning and asked if I was the room that was switched. Well if I was in the room that was switched maybe someone could have came and let me know. I guess when you enter the walls of this fine place. They let you know by not letting you know. The only reason I stay here is because my company pays for it.

Comfort Inn Va beach VA. Trying to charge my boyfriend again for a room we paid for , two weeks later after we stayed . We called and spoke to the manager and she said it was a glitch in the system and so forth .. bank statements clearly states that we paid and now they're going to take money out of our check for a room we got weeks ago . We tried to dispute but comfort inn has something on their end , so we can't . I just think the manager or whoever trying to scam . The money was clearly taken off the card the first time . How is there a glitch in the system weeks later after the transaction. Something ain't right .

My dad reserved a room for 2 days, 7/7,7/8. The second night he had to leave,around 7 or sooner,he has COPD, and had to go home because he had an attack, his daughter Melinda Heazeltine ask the lady at the front desk, if they could get a refund for the second night. she was very very rude.On his paper he got when he checked out,check in time 3:35pm byKmendo0,but didn't have a person name who checked them out

It's sad that television personalities can't even feel safe at a Comfort Inn. (This one is in Oak Ridge) How can a hotel/motel book 1 room to someone & give the same room & key to more people! & then the Television personalities don't even get their money refunded?!?! I did post it on Facebook! I'm going to let everyone I know that they should find somewhere else to stay!! Maybe I'll take the post down IF I hear that they did get their money refunded! Otherwise, I don't have anything nice to say about Comfort Inn! Maybe they should hire better managers & employees that don't give the same room to more than one person!

Booked a pet friendly room with a desk clerk. Called the day before reservation and was told I didn't not have a pet friendly room waiting for me. Refused to give me my refund. Stole $1000 dollars from me. You are thieves

I specifically paid for a certain day at a certain hotel for my daughter's birthday party upon arrival to check in the pool was still closed for Coronavirus. Even though it's blatantly said on the website that it was open. Dry I canceled my reservation because obviously that's the only reason I wanted to stay in that hotel and never got refunded still to this day over a month later never got my money back and never got to stay. $110 down the drain at a time like this is ridiculous. I don't know much about this hotel but I know I will never work there again.

My girlfriend and I stayed at the one on Cleveland TN. First room smelled like an old ashtray. Rooms 2 &3 smelled of mildew. Room 4 the water in the tub would not stop running. Room 5 smelled of mold and mildew. Room 6 smelled of mildew and there was mold in the bathroom. It appears that they may not have cleaned it either. Several of other of guests checking in also had complaints. You should be ashamed that you have allowed your hotels to be turned in to a subpar facility. Personally this will be my last stay at any choice hotel. It is apparent that you care very little about a quality product or the Comfort of your patrons.

My husband and I reserved a room for the weekend of June 25-June 27, 2021 at the Comfort Inn South in Indianapolis, IN. We were given a room on the first floor because the elevator was not working. The window in the room did not lock nor did the window in the hallway outside the room have a lock on it. My husband informed the front desk and was told maintenance would be contacted and come to the room and repair. We waited over an hour and no one came. We went back to the front desk and were brushed off by a belligerent front desk employee who was annoyed with our complaint and concern. We never unpacked and were at the hotel no longer than two hours. We canceled our reservation but were charged for one night. We will not stay at a Comfort Inn ever again.

We stayed in your Lancaster county Pa hotel and it was quite the disappointment to say the least. There was an odor of smoke in the room, MOLD on the walls in the bathroom and the toilet seat was disgusting. We asked to be moved to a different room but we should not have had to do that. It was $188. Per night and for Lancaster County that is ridiculous. If the rooms were cleaner and updated it would have been worth it. We were very disappointed!!

I stayed at comfort in in Warsaw Indians on Saturday the June 12 2021
With my wife and my daughter we got ready to go to bed after a long day softball games .we found out The sheets in both beds were never cleaned mattress had 3 big spots billows very nasty and disgusting I have pictures to prove my complaint. I called the front desk employee and had her witnessed . She apologized and gave me another room and %50 discount
I got dissatisfied , disappointed and bad experience .we all lost appetite for dinner and spoiled our stay
I will never stay at comfort in any more

We have been staying at Comfort Inn Galloway, NJ every weekend for about 1.5 months now. We have had nothing but a great, comfortable stay Each time we come here we are greeted by a friendly staff.Sandra is wonderful, kind, cheerful,and caring. I believe she is the manager here,and if not she should be!!!! She is definately one reason we keep coming back here. bfjw

I am now staying at the comfort inn on east Dixie Asheboro NC. Been here since the 27th of may 2021 and leaving on the 5th and have my room cleaned only once in 4 days. Can't get any service because they are short handed. If that is the case then don't rent these rooms out. What happened to this company talking about how clean and safe it is to stay here
This is absolutely disgusting and I feel that I have been neglected. I also feel that something should be done immediately, or maybe it's time to call the health department about this issue. Hope to hear from someone soon about this matter
Ty Mary Ann Scardera.
I can be reached at scardera [email protected]

I wish I would've read reviews before I stayed at the Comfort Inn Suites in Conway, Arkansas. I preregister to save money.. nope I lost over $80. since they couldn't find the other registration. I reserved 2 rooms.
I had to purchase another room and was assured that I would not be charged.. wrong. I'm unable to get anyone to accept responsibility for this extra charge. DO NOT USE

A friend and I recently stayed at Americas Comfort Inn in Leavenworth, KS. Even at the low rate I was disappointed. There was not staff readily available for check-in or check-out. There was NOT a smoke alarm present only wires in the ceiling. The phone was not functional, but staff replaced, with an unclean phone. There was paper peeling from the ceiling and towel rack in bathroom was rusted. General facility looks rundown. Before leaving I had to kill a small cockroach on the nightstand. I will not book at another Comfort Inn. I'm not even sure you are the right people to contact.

My God! SO many negative things to say about a hotel chain! Perhaps looking into your hiring process would be a good idea. My reservation was for the Comfort Inn and Suites in Miami Springs. My reservation was for Nov. 19th through the 23rd. When I first came came in, the new receptionist was by herself and could not locate my reservation, which is fine, but she definitely needed someone to be there with her. I waited patiently (for way over an hour)for my room, reassured her that its really not a problem, as it wasnt her fault at all. Got my room key and went on my way. There's nothing in the room about activities/tourist attractions that most hotesl have in their guests' rooms, nor was there any guidance about what's on the property (i.e. the gym, or if there was a spa) On Saturday Nov. 21st, I received a call from the manager ( a very angry sounding individual) that I needed to sign some form. When I got to the hotel, I went straight to my room to put my things down and was going to make it to the front to see what it was that I needed to sigh. However, I was locked out of my room. I went down stairs to confront this rude person, who ended up being the manager with the biggest ego ( I have everything on video, as I do plan on suing this company) about why I was locked out of the room. On the video his body language will show that this was done intentionally. I was infuriated. I went back up stairs to put my belongings down and then went down again to get a copy of what I just signed. He refused to do it, this too, is on a video. The new shift came in and the woman (on video as well) told me that she couldn't make the copy because he's her supervisor. I waited 7 minutes for a copy of a stupid piece of paper that he did not want photo copy. This unprofessional, disgusting and inconsiderate sub-human's name is Jamal Guyton. I have never dealt with such lack of professionalism in a hotel setting like this. This killed my vacation. I had forgone a lot of things about this hotel and what they call breakfast and what they actually serve, including everything that I mentioned here, but this was despicable.

We are staying at a Comfort Inn in Maumee, OH. None of the employees wear masks, in spite of a state wide mandate. We aren't getting our room tidied daily, for fear of getting exposed to COVID.Annoying and worrisome.