Bass Pro Shops Customer Service Complaints - page 2

I recently called the Brandon Bass Pro Shop and inquired on purchasing a dog kennel. I asked if the had a specific color and size in stock at the store. I was told by the store associate she was too busy to check on my inquiry. This is the second incident a poor customer service. I will again go purchase the item from another online source. I have since spent around $5000.00 on outdoor gear from online vendors. I have discuss discussed my displeasure with friends who also would shop your company, but have had similar experiences. They also have turned to online vendors for their merchandise.

My son and I went to the black friday opening and they were handing out gift cards, now it was my fault I didn't read the fine print where you had to be 18+ to get a gift card. However when they told my son he couldn't have one the next lady handed my son a credit card application with a list of perks if you are approved. May I ask WHAT SENSE DOES THAT MAKE????? My son spends a lot of his money there so I don't understand the big issue of giving him a gift card when you give him a CC application that he can't apply for anyway.

Don't buy a fire arm from the bass pro in harrisburg pa. The lead in the used guns is the most disrespectful person I've ever had to deal with. And the management is no better they yell at customers and would rather eat while talking on the phone while out on the floor instead of helping there worker or the customers.

Tried to buy 410 ammo. Was told a case arrived yesterday, all of it sold to one person who is a Bass pro employee!!?? When I suggested they impliment a purchase limit, the representative actually laughed in my face. Insider trading and ridicule the customer. Canadian tire has a four box limit per customer per day, so I will get it there. What if it was medical baby formula, and the pharmacist bought it all before any got to the shelf? Unethical, selfish, and greedy.

Capitol one is a terrible credit card company to deal with. Waiting 10 days for approval, in today's electronic age this is ridiculous.

I Tried to return a bow that was opened out of the box and never used and the store manager (John) at bass pro shop in Atlantic city NJ says that they cannot refund or exchange a bow. There is not 1 sign posted in the store or on the internet return policy that says an open box Bow cannot be returned. The manager John, spent about 15mins on the internet trying to find why bass pro can't take a bow back, and couldn't find anything saying that they couldn't. HE WAS MAKING FALSE EXCUSES why he cant refund a bow. This A hole manager was rude. And had no knowledge of basspro shops return policy. The only statement on the return policy about bows is if they are refurbished they will not refund it. This A hole manager tried saying that an open box bow is the same category as refurbished.I asked him to explain the meaning of refurbished vs new and he couldn't answer. I drove 4 hours and spent $100 in gas knowing that I should have been able to return a bow after reading the return policy only for the manager (John) to tell me there's nothing he can do with an open box. Unprofessional,no knowledge of the return policy, and rude. Only words he knew was he can't help me/sorry/have a good day.
Friends and family will never shop at basspro again after this manager cost me and my family $100 in gas and a $400 bow that can't be returned.
If my situation was resolved I'd consider it!

I visited the Clarksville IN store and was needing help finding shooting gloves that I purchase here yearly. The dept. Manager was out to lunch, no eta of return and I received assistance from Norman. He was very nice, but unfamiliar with the product. He seeked help from Chance at the gun counter. Chance was extremely rude the entire time. He knew we were being walked up for help by Norman and took customers who wanted to look at guns, instead. He had an I dont care attitude from the start. I showed him what I wanted, on the bass pro site, he pulled it up and said they were in stock. I asked if someone could help us find them on the floor or in stock and Chance rudely said I can't leave this counter and shrugged his shoulders. I asked him why is he being rude and he said I'm rude and said he isn't helping me and walked away, to which I replied YOU are being rude and you're not helping customers who need assistance. I asked where the store manager is & he said over there somewhere go find him. Norman helped me locate the store manager in his office, and they were able to find my item in the stock room. I did let the manager know how rude Chance was.

Associates were to busy pitching credit card and trip sales to actually help me find what I was looking for. Parked my cart full of items I hoped to purchase and walked out of the north myrtle beach store

I was unfairly mistreated trying to purchase a gun tonight. SARAH the Gun Vault operator was unfairly taking customers ahead of us that have been in the que. Then said she felt uncomfortable selling me a gun when she refused to sell my daughter a gun due to her being military with a florida residence. Then had the manager come out and tell me they wouldn't sell me a gun that was totally different then the one my daughter was looking to purchase. She claimed they were the same color and refused to sell me a gun. I will never buy anything from BASS PRO again.

I have tried ordering parts for a tracker svx1000 from bass pro in council bluffs Iowa for a month, first phone call with Lori, she said parts were unavailable! I then called terex direct and talked to lance. He was great. Gave me the numbers I needed. I then call back to Lori, give her the numbers, said she would look them up and get back to me. Week later nothing. I go in and talk to jay the manager. Discuss part numbers, and he said ok I will order tomarrow through Lori. Well no call back, call the next week, talk to jay he says wait till Monday when Lori gets back to order. Ok so call Lori on Monday know one of the parts are discontinued. Well it's not discontinued, she made the comment that we are doing our best and we are in it together. No we are not it's been a month No parts, horrible knowledge of what they are selling. Manager jay just makes excuses. No phone calls back. I guess Lori was sick, for two weeks. So I give them that. Jay should not be a manager if he does not now how to order parts or look them up for that matter. Call a shop out of Michigan with shipping it is 100 dollars cheaper than bass pro and I will have the parts in 3 days. Article cat parts house is the place. 18 year old kid looked up the numbers and was polite. So after a month of bs with jay and Lori i have the prts coming from a different source. And jay is a little sensitive. Lol especially when he does not know his job.

Ordered two pairs of pants only received one. Trying to contact them is a big waste of time.

Waiting period way to long, employees not very friendly at all!

Bass Pro guns. The waiting time in line is horrible, it makes DMV a nicer place to wait. San Jose store, employees several are very cocky and not very helpful, when they ask you that you need other things and ask you to go to costumer service and come back, they make you start again in the back of the line, the employee helping will also not help the next person in line and stand around behind the counter, it makes it look like they are ignoring other customers! If these employees are paid by the number of sales the make instead of hourly pay, I will bet you there will never be a waiting in line. Bass Pro should think this matter deeply, price on guns are the same at every gun store. Excellent customer service is what we look for!

Ordered a firearm online, first time doing this, waited to get email and when I did it informed me my 30-06 was ready to be picked up. Drove hour n half to have the sales women tell me it's still on the truck in the back and papers still needed to be filled out on there end. (Shipping n receiving requires a quick scan of item and it's logged into there system. The receiving employee was being lazy. Couldn't pick up gun so I came back next day and filled out background check but it was delayed and the sales rep behind the counter couldn't give me any answers on why or how to find out just shrugged his shoulders...

If you purchase a Bass Pro Deep Cycle battery, make sure you keep the receipt and understand the return policy, because the people in customer service have no clue how it works. They will try and tell you it is 60 days from the purchase date and that is incorrect. It clearly states on the battery itself and the Bass Pro website that you will get a free replacement up to 12 months from the purchase date. After the 12 months they will pro rate the return amount. Also, when you return the "defective" battery they will try to charge you for another core charge. You will need to explain to them that the returned battery is the core. I have been through this numerous times and eventually it works out(usually involves talking to the manager). I just wish they would train their employees on ALL of their policies.

1st time shopper. Purchased reel and line, sales guy offered to put line on the reel I said sure. Reel capacity was 300 yards, he put 150 yards which is 50% of the reel capacity. I asked to exchange line from 15 yards to 300, and guess what? The 150 yards is not returnable because it is used (I never even touched it!) Spoke to manager Ron (Rocklin store) his answer NO. When I asked him why salesperson did not suggest full capacity line length his answer was we are busy here. I am shocked by terrible customer service at Bass Pro shop in Rocklin especially manager Ron. I ended up paying for both 150 and 300 yards

Employees at BassPro and Cabella's in Rogers AR are forbidden to wear masks, told to "put on a happy face" Meanwhile, NWA is one of the top three hot spots for COVID in the US. They don't give a damn about either their employees or their customers. I will never shop there again.

Your Denver store is probably the poorest run business I've ever tried to do business with. The marine department refuses to answer the phone and won't return phone call messages. I've even tried to go through cabelas and they couldn't get them to call me back. Guess I'll do all my future business with an online supply house and hope that a new sporting goods store startes up. Why is it that the bigger they get the poorer the service.

I bought a large straw hat for a beach trip on line. It's way to big for my head. Can't return to store. Have to return by mail. To insure package and postage is more than item it's self. Bass Pro your return policy is horrible!! Now I'm stuck with a hat I can not ever wear. Very unhappy and will not EVER purchase online again.

My husband and I purchased 2 Barrett's in your Tampa location on April
19th for almost $800. At the time we inquired with the sales agent about 9mm ammo and he told us not to worry - we'll figure that out.
Upon returning to pick up our pistols on Tues. April 27th we expected that there would be a couple of boxes of shells saved for us to purchase. Unfortunately our sales agent was not there and they had no boxes of ammo available. We were told that it was almost impossible for us to
purchase any ammo from Bass Pro since they never knew when it would come in with the truck and it would be purchased on a first come basis. I told my husband that we did not expect to purchase guns without ammo. Bass Pro has good prices for ammo but you can't get any. So unfair !!!!

I ordered two new rods they were suppose to come march 24 i got one early was excited been waiting for other i called on 29th they said sorry wasnt sent out will send out next day it is now easter and still nada i called yesterday n lady said no clue when i said.maybe ill cancel she said do what i want i was in shock

I bought the Ascend 133x package. I am still waiting for something to come in to complete the package before I can pick it up.why don't they us a compatible part so Thise of us waiting can have our bought and payed for kayaks. Alonso I had to drive 160 miles to Clarksville in. To purchase because cabelas in Lexington KY could not even get the sku# to work so they could order it. Please just have Clarksville store us a unstick trolling motors be let me have my kayak

I was info today from your basspro in the tampa area that there will be no topper 1438 tracker jon boat till fall because shortage of metal that i understand that But was info that a 9.000 dollar boat was more important than a 900.dollar boat so that the deal no more jon boats

Bought a brand new four wheeler for my grandson for Christmas! It was delivered the day before Christmas. Christmas morning the four wheeler would not start. Read the manual and watched you tube videos was doing everything right even checked the gas. Got ahold of bass pro in Columbia MO the day after Christmas. After talking to someone in the service department and several emails someone finally agrees to come out! They come out and can't get it started so they take it back to the shop. New spark plugs placed and battery charger and was told the fuel gauge valve was placed upside down so manufacturers issue! I advised I was not comfortable with the defective four wheeler and asked for them to take it and replace with another brand new one that wasn't defective! They refused and said it works now just have to remember the valve is backwards really it's brand new and I paid close to 3000 dollars : needless to say I my grandson was riding it and it just died and I had to push it home! I have been communicating only through email now so I can have written proof of the conversation! I have a 3000 dollar four wheeler in my garage my grandson has not been able to ride since we bought it! I was so excited to get him the four wheeler he wanted! Will never give my business to them again and will share my story! Tried for a month to contact corporate for help and nobody returns calls or emails. Maybe it's time to contact a lawyer! I was so hoping they would turn this situation around and make it right'

I spent three days trying to order a handgun to no avail,I located one in the state of Hooksett NH but they would not sell it to me or transfer it to me in Pa. product Beretta apx carry subcompact 9 mm JAXN920 cost $339.99 on sale ,I have spent hours on the phone ,was cut off several times.This is no way to do business,.I want this handgun ,it could B sent to a store in my state or to my FFL dealer in this state,PaThe Hooksett store has all information to do this but they say they can't. It's funny about a week or so a store in Auburn New York sold me a Beretta px4 and sent it to my FFL dealer and I received that gun yesterday Feb15 I'm not happy with the outcome of this.I would like the product so I could say u did the right thing . Thank Eugene Gulotta