Bass Pro Shops Customer Service

For 45 years I have been a loyal lifetime customer. When I was a child, I always waited with excitement for the catalog in the mail. I would spend all of my fishing earnings/savings to restock my tackle box since childhood. I have always paid my bills and never had to live on credit. I own a very profitable company and thought that I could finally fullfil my dream with the purchace of a Ranger. Then, I had gone to Bass Pro with $10,000 to purchace a Ranger @ $66,000. I get what felt as a slap in the face, when I tried to finance the rest. obviously, Iam not good enough for the advertised 5.99% nor 6.99% . They say to me, your rate will be 14.8% at payback of $144,000 @ 20 years, (if I were to choose this.)
To keep you at a $550-600$ a month payment. It is sad that loyalty doesn't mean a damn thing in this world anymore. The money I have spent at Bass Pro would have probably bought 2 Rangers between my diehard hunting and fishing hobbies.The supplier I always had gone to for my love of fishing and hunting just slapped me in the face. I am heartbroken and will never look, think or even speak of "bass pro" in the same way. I didn't capitalize for a reason! I have a boat that I built with Bass Pro materials that now I am not so proud of anymore!

I have been a loyal Bass Pro customer for 45 years. I own my own company and make a very good living.I have dreamed for 40 years to buy a bass boat and afford it.I have worked hard to get where I am, only to feel as though being slapped in the face and told "I am not good enough!". I will never look, speak or think of bass pro again!! Thank you for showing me your true thoughts of a life long customer.

Rick Birt
RLB ELECTRIC
REMODEL & REPAIR

Hello the last few times that me and my husband went into Bass Pro Shop in Altooia Iowa We were followed around the store by Employees of that store ,like we were going to steal something ,But when you had a question ,they would walk off ,once i stopped and turned around a ran into one of them ,they were in my space ,and it made me nervious ,exspecially after covid ,and then when my husband goes to work his boss tells him what we bought ,whats up with that ,his wife works there,and how much i spent there,why is it his concern ,and after she started there,is when this all started ,we usr to go there all the time ,and spend 100 to 200 dollars at a time,and they were really friendly and asking me if i needed help , but now i just get followed around and they are rude and follow us around ,when you say hi they give you a death look ,like they want you to leave .My husband is A BASS PRO CLUB MEMBER ,AND IVE ALWAY LOVED GOING TO BASS PRO SHOP but the last few times it really sucked being followed ,and them being rude ,ive see this women 6 times following use and checking out what we have in our cart and when we checked out ,she was standing on the other side of the cashier watching us WOw,makung the cashier nervious, Wow ,can you help, I really like Bass pro i just dont like her having people follow us around ,making us feel very uncomvertable and want to leave our cart and just leave ,The nearest bass pro shop is in Minnasota ,besides the one in altoonia ,thank you a concerned customer ,

Terrible customer service. I waited over 41/2 hours to certify a gun I purchased online. Ridiculous.

The Clarksville Indiana store the salesman's in the gun store are extremely rude waiting for 3 hours why he waited on a background check for another customer said he couldn't wait on anybody till he got this report back the manager was sleeping on the counter literally had his head on the counter asleep

I went the manteca store to purchase a gun after a bad behaviour and unprofessional staff we try to talk to general manager ( keint jose) he is a racist and trying to disrespect us he have zero knowledge and unlettered I don't know how he became a manager after my complaint instead of helping and do his job and customer service he treat me to he will kick me out of store and call his security and blah blah so as soon I don't get apologise from this racist manager i am gonna file a sue to this store and manager and staff for disrespecting and bad behaviour and not professional i have video record if my complaint don't solve asap thats my second step

Bass pro had ammo boxes mixed on the shelf. I grabbed two boxes. One was the wrong ammo. They basically said too bad. Make sure you check EVERY box at bass pro

I purchased two pairs of Carhartt jeans online. The jeans didn't fit. I used the return paper that came inside the package. I filled out the entire form, used the shipping address on the form, and paid $16.30 to ship it back via USPS Priority Mail as indicated. 12 days later still no refund. Checked the tracking history, and the package was received on Sept 5. I contacted customer service today via chat. I was told that the package had the WRONG shipping address on the return slip. Then I was told it shipped off to another location that handles returns. Then, it got blamed on Carhartt for including incorrect information. I was told I should have gone online, got the shipping label there, and mailed it. At this time they have included the information to my file. I have NEVER had this much trouble returning an item. This experience has caused me to not want to purchase from Bass Pro or Cabela again. Has anyone else have such an issue?

Bps. Absolutely sucks Johnny Morris has ruined the outdoors to his benefit in top of order an item for it to be canceled due to idk cause they want you in the store to buy more at least temp you too I'm no fan of his monopoly stay out the boating and camping business
All this for a $20 cancellation cause they can't fulfill the order against my patients off didn't care when it showed up

10% discount good for nothing basically only can be used on junk trolling motor or anything else that actually cost you is always excluded from the discount

Purchased a BB gun at my local bass pro (Las Vegas). It had an issue and I went to the store to return it, on the website it doesn't say anything about BB guns being an exclusion of their return policy. I had also called the bass Proshops customer service line to verify that I was able to return the item. They told me yes I am able to return it. Once I approached the customer service vent we in the store with my receipt and the item the staff had no clue as to if it was returnable, they called a manager over who was extremely rude to me and basically told me I was lying from there I spoke to the group sales manager who said "I have no idea if we can". The person I spoke with on the phone with said if the store staff needed to verify that it was returnable to call the customer service number. I had told them that as well to which the group manager said "they can't tell me what I can do". I would assume someone that works for bass pro online customer service has a lot more experience on return policies and is up to date on the latest return information but this manager apparently disagreed. The group manager also said that there are store policies that exclude BB guns, when I asked if I may see and review the policies the manager said "I won't and can't show you that information". Which seems odd as if said policies existed and or are true that the store would want them as public as possible to avoid confusion. Upon leaving the store I called customer service and asked if return policies varied from store to store to which they said they do not. One more thing that was frustrating was while myself and the group mama where talking the original rude manager was standing behind her smirking and giggling. Over my experience with the staff at the Las Vegas bass pro shops with extremely unsatisfactory, and honesty very upsetting due to the inappropriate behavior from the manager and the group manger denying all information that I had brought up and refusing to show these secret return policies, and the overall customer staff at my local store seeming to be uneducated of their policies. Another thing that the GM and the manager said is the state doesn't do returns on BB guns to which is false as I have witnessed family members returning them to sportsman's. Hopefully bass pro will update their policies and or fix this Las Vegas store issue. I can't say I would like to continue doing business there.

Broken Arrow store
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The absolute worst customer service ever.. never have i been looked over time and time .. only had a Q about ammo.. the firearms salesman won't even take time to answer. I waited patiently 30m and finally helped by someone.. wasnt dressed to the T.. supposing that stereotypes..no money.. need to work on customer service skills 200%
My company completely survives off sales.

What a joke!! Actually there is nothing funny about a big name retailer that can't even handle selling guns. I am disappointed and quite angry that the one day my husband has off we take our day to travel over an hour away and spend our hard earned money at Bass Pro. After waiting for help from an associate for at least half-hour we finally were able to get a person behind the counter to get the firearm we wanted and get the appropriate paperwork and we filled out the application online (because Yes, my husband has a valid driver's license and concealed weapons permit) after another hour of this crap and finally we are told nope. Something appears to be wrong with the computer and they can't sell us the gun we went and jumped through hoops for. Oh, we could pay and they would give us some paper that we could look up ourselves and whenever this problem was resolved we would be able to see that we could come over an hour again up to Tallahassee to supposedly be able to pick up said gun.
Unbelievable!! I'll buy my guns from elsewhere from now on.

What a nightmare of a experience. Food poisoning/ants in our room and bed and when brought to the GM Mr. R. Scott became rude and would sneak up or around us like a stalker
A very dishonest person.

I purchased rod holders and bases to fit the new boat I purchased At Bass Pro Shops. The bases fit the new boat. The rod holders do not fit the bases that came in the same order at the same time. The person that packaged the order did not reach out to me at the phone number or email that I provided to see if the order was correct.
Now Bass Pro wants me to pay for return shipping, and to insure the package. I would either have to trust Bass Pro to let me know if they actually got the return or also pay for a return signature. The Bass Pro rep stated that it was not possible to exchange an online order, I could only get a refund if I jump through the hoops. Iwas also told she had know way of knowing what rod holders would fit the base.

I bought a brand new Tahoe boat T18 which They told me to pick on March 31st 2023,so I did.At 11:30am Mr.Ryan the guy in charge start to explain me all the facts of the boat,but he forgot to tell me about the drain plug,so I did mention to him(I saw in a video in YouTube)his response was "well if you forgot,only little of water will come in"not a big deal",ALSO,I did noticed the gas icon on screen shows "gas 0%" so I asked him about it and he replied"oh,since boat has a little gas in there,that's why it shows 0%...so I believe what he said.On my way back home Id stop on WAWA gas station to put the Ethanol free he mentioned earlier,I place 15 gallons,when we arrive on my community we put the boat right on the lake(I live in lake community) I noticed the gas icon still shows "gas 0%" after a brief spin on the lake I called this guy Ryan about it he says "you have to bring the boat here to repair it"I was stoned with his response so I told him "my son is the want who own the truck so you have to take care this issue"you guys sold me a BRAND NEW DEFECTIVE BOAT" he replied I'll see what I can do...I don't know how Bass Pro operates but I think we need more respect and treatment,we the customers came with cash to place 10% down payment for a NEW boat,Bass Pro job is to give us satisfaction,no problems.If we start with issues since DAY ONE..imagine...

Ordered a Ranger boat on Feb 6 and told it would be under 40 days to delivery. Now being told it will be 65 days and it still is not on a truck. Nothing but run around from Bass Pro employees.

Hello - I received a box today with plastic bags of bait! Look like plastic black worms - gross! Neither I nor anyone in my family fish. No order was ever placed for this item. I would like to return the box but am not paying shipping for an item I did not order. Kindly advise. Thank you. MJ McKenna

I live 2 hours from and over an hour away from the Springfield Mo. so I asked my sister to return shoes I purchased online so I didn't have to pay the $8 return shipping fee. She had been visiting and lived 15 minutes from the KC store. I sent her with the receipt and shoes. When she got there they told her that I could only return them there, if I were there myself o present my actual Visa card and the receipt. Apparently their system can't tell what Visa card was used for return purposes. She was told I would have to pay $15 at store or $8 if I returned them via mail. They said they would call someone to see if there was a way around the company policy since she had already driven to them. I only had 15 days left to return them since you only have 30 days to return. They called & hung up and said that they returned them and I would be charged $8. Their policy is that they could give me a store credit which would mean I would still be taking a chance again that what I purchased online might have the same issue and would just continue the saga or I could drive all the way there with both receipt and Visa card in hand and they would take them back but you cannot return with receipt only. I would advise NOT purchasing online as you may end up driving there yourself anyways to return or pay to return if their product doesn't work or fit as it is supposed too.

On March 8 12:30 pm I filed a complaint with the "acting" manager or the assistant to management in reference to calls made to the hunting dept. goes unanswered regardless of time or days of the week. The acting manager took the complaint and assured me she will speak to the dept. supervisor about the situation and that it will be corrected immediately. several calls were made today with the same result, not answered. Complaint was filed with Headquarters' 1800-227-7776 on 3/9/23 4:00 pm

I spent an hour and a half in Your store in Tallahassee wigb two customer service people trying to find a folding rocking chair....I waited for half an hour ùp at the customer service desk..left and did some other shopping and came back...order it on line they said


Not good service,

After waiting 45 minutes to see a rifle we wanted to buy the employee told us there were closing and would not do a back ground check. The same situation happened to the couple in front of us....... Bass pro lost out in 2 gun sales and they were rude on top of that. Then when attempting to buy the rifle and do the back ground check the next day the employee used the Lords name in vain and cussed multiple times. After all this we still dd not buy the rifle due to my husbands drivers license having a chip in it and they refused to put the rifle in my name his wife...... all this at the Springfield mo store.

Store Kodak TN, on 1/27/23 I purchased firearm from sales person Ryan. Ryan was very rude and disrespectful comments when checking out. He never ask for my points reward number or said anything when he handed me the receipt as he walked off. I would avoid all future purchases that involve Ryan.

I waited 12 hours for 4 days for a order that had FedEx returned to baspro at basspros's request. That never updated my delivery info and was made to wait hopping I wouldn't miss delivery and more trouble. Customer service is no help. What a great waste of my time.

I have called bass pro shop east peoria illinois on 5 different occasions, I transferred to firearms, no one answers , got ahold of the customer service support who transferred me back on 4 occasions same thing no one answers . I complained to the customer support, nothing ever done stay clear

Great customer service.
Sébastien Hunting was awesome!

Bought 1 2.50 oz jack links bacon jerky today Sunday Mar 26 was charged for two bags but only received one. I was in store 0035. Time 15 40. And served by Wendy. She was very friendly no complaints with store or service just was charged for two bags didn't get but one.

I had a lost gift card. Joe P. in Ft Myers was very patient and went above and beyond to help me out! It is an employee like that who deserves a raise to keep him with your company. Thank you Joe!

Hi. I want to report possibly the best experience in customer service that I or my wife has ever had anywhere!!! We went in in an effort to purchase a pair of apex 511 pants,however there was none in volcanic blue that we needed. We were instructed to inquire at the customer service desk about the possibility to order a pair in said color. At the service deck we were promptly assisted by Samantha, she was so professional and helpful,very well spoken and explained the process in a clear and had an unhurried manor. All in all we will visit again. Employees like her are rare and should be recognized. Super satisfied.

Amanda Hicks is very sweet and a hard worker

I went in to the East Ridge Bass Pro and couldn't decide on a birthday gift for my brother. She was there and came up to me and asked me to describe what kind of stuff things they like and she helped me find the absolute most perfect gift! She's truly a kind person! Helpful for sure!

Amanda Hicks at the East Ridge Bass Pro was so friendly and helpful! Anytime I go, she's always there to help without a problem! She's so generous and kind! My favorite employee!

Everyone was friendly. Amanda Hicks was very friendly and helpful. She went above to help me find clothing for my sister.

I highly recommend going to see Amanda Hicks at the East Ridge Tennessee Bass Pro Shop. She is an excellent employee very helpful, knowledgeable, and an absolutely amazing woman always has a big smile on her face. I'll be returning in the near future.

Jackie at Santa's Wonderland at the Bass Pro in Cary, NC was fantastic. She had wonderful customer service. She was friendly and polite. She was super nice to my hearing impaired, autistic child. She got my daughter to sit perfectly and smile.There should be more employees like her. We had a fantastic experience all due to Jackie.

I see a lot of negative reviews on here but I ordered online 10 days ago and got my order without a problem. Good prices, pretty quick shipping. Shipping was on time. I give them 5 stars!

I wanted to acknowledge Steve Blodus at the Gurnee, IL store, who was extremely helpful during this past week. Leading up to your fishing days/seminars help walk thru options with respect to my interests in a walleye rod & reel purchase. His understanding of what I was looking for guided me in the purchasing process. I just wanted to say - Thank you, Steve

On 2/3/17 & 2/4/17 I was provided excellent customer service by associate Stephanie Cope at the Bossier City Bass Proshop. I highly recommend her for Employee of the month! Thank you Stephanie for your professionalism and assistance!

Bass Pro is usually a place I like to go when shopping or taking my daughter to see the fish in Bossier City. We went to the pyramid for the first time, it was great for as the Store. Workers (5 & 8) huddled up in two to three locations. Not a single one ask if we needed help or said hello. I walked up to one group to ask a question, waited about 10 seconds before I said " excuse me ". After all of them looked at each other. 5 seconds later, one of the workers turned to me, "Can I help You", with an attitude with her head cocked to the side! We left the Pyramid 10 to 15 minutes later. Would love to stay in Hotel, but with workers like that. Don't think So!
P.S. Does the Management have the same kind of outlook at the Pyramid????

Hi,

I recently went on a pig hunt and guess what the airline did to my bow case. You bet my sights were a wreck. I was advised to go to the Bass Pro shop in Palm Bay, Florida and was totally impressed with Tony in the archery department. This guy is the best example of knowledge and customer service ever. He was thorough and knowledgeable and never did he make me feel "dumb" about not knowing some of the basics.

Thanks Tony you made the remainder of my hunt go well. To Bass Pro Shop, you have a great associate there. I will continue to look to your company for expertise.

Best Regards,
Bernie White
President
White-Harris

I had what I would call an observation more than a complaint about a food product. I spoke to a store manager and then wrote a letter to the main office in Springfield. Received a phone call thanking me for my observation and an acknowledgement that they were aware of the problem and were in the process of fixing it. I appreciated the phone call.

I've been trying to buy Camo Hunting cloths form Cabella's, And from BassProShops. We live 100 miles from Houston so I was trying through the Catloges I have. Called & your store in Peerland Tex had much of what I needed, The lady would put aside for me the size for me until I got there.
Today we arrived at your store in Peerland & let me tell you I was taken care of. This little lady knew all there was to know about your products. As a fact, It was hard for me belive she was just in Sales. I think she is the lead sales person in the Camo Dept at the Peerland store, Her name is,
& I made sure I got her name before the wife an I left your store . Miss.HEATHER GUSSOM / Hope it's right . Thanks & she is worth my time Jim Briggs

I was recently in the Birmingham store looking at a compound bow. Audie the gentleman working that department was SO knowledgable and helpful. I wasnt sure which bow I wanted and he took me and my husband into the shooting range and let me try the bow he recommended, helped me correct my aim and gave some general instruction. Being a woman I don't always get that much consideration from men working in these areas. I SO appreciate the professionalism, knowledge and customer service. I live 2 hours from Birmingham and 1 1/2 hours from Memphis but I will drive back to Birmingham to purchase a bow from your store there due to this experience. Thank you.

April 8, 2013


Bass Pro Shop
Corporate Office
RE: Employee Praise

We were in the Bass Pro Shop in Myrtle Beach this past Saturday, April 6, 2013, and were pressed for time and had need for some emergency supplies. We were rescued by an employee, whose name tag said KIM, who went above and beyond in her wonderful help for us, and who saved the day. She is a wonderful person who exemplifies the excellence expected at Bass Pro Shops, and she is a treasure.

Please let her know how much we appreciated her generous and professional help, and please put our comments of appreciation in her personnel records. All employees should have the high standards of Kim, and few are as caring and helpful.

Best wishes,

Temple Boyd

We have been Bass Pro shoppers for a long time and when the winches came out in your ad for $99, we went to the Sevierville Tn. store to purchase 2 of them, however you did not have any that was advertised and we received a rain check. We kept checking for them to come in but was finally told by one of your employees in that department that our rain check was useless and that they would not be getting them. As we were starting to leave the store, my wife suggested that we go to customer service and ask for the phone number to Bass Pro headquarters as we were upset and had decided never to shop here again. When we went to customer service and asked the lady behind the counter for the phone number a gentleman behind the counter named Don Peters asked if there was anything he could do for us.He Immediately got on the phone trying to see what he could do help us. In conclusion, I would like to say, we now have winches and because of the great customer service Don Peters provided we are still shopping Bass Pro Shops. If your company rewards great customer service, then Don Peters should be rewarded.

We have been in the store twice, Council Bluffs, Iowa. It's a huge store and very rustic with aquarium, elevator/escalator to the 2nd floor. They have a great selection of sporting goods, clothing, home decor and even have a small restaurant inside.

Husband found a nice pair of hiking boots. As we were looking for boots, an employee noticed and offered to help us.

Service is attentive (unlike at Cabela's).

I found a nice jacket, a Columbia vest and a king-sized bedspread. I wanted some of the nice accent lamps, but I'll stop back again one of these days for those. Really great place to find unique gift items too.

I shop at Bass Pro, and it seems that everytime I go in there I seem to spend over $100. I love shopping there. The staff is alway so helpful and friendly. I have yet to meet somebody there that can't help me in some way. Thanks Bass Pro, keep up the good work.

The customer service personnel at the Asland,Va store (Elaine) were exceptional. I purchased two sets of dishes, and dumb me never checked to see if any dishes were broken. When I got home I checked and guess what!!! Two cups were in multiple pieces. I contacted the customer service and they were so helpful. The next day two new cups arrived at my doorstep. Way to Go Bass Pro!! Thanks!!!

Not very smart sales people around the boats,and a corporate attitude of greed.
Abuse of employees is rampant and there are 3 times as many former employees as are current ones. Very low pay for very long hours.

I am an employee at bass pro, and we are always being preached to about accknowleding every customer and asking if they need anything. I finally started doing this and you would be surprise how many people actually wanted help. All we have to do is ask and not be lazy. Customers appriciate the attention and wish there was more of it.