Barnes and Noble Customer Service Complaints - page 2

A couple of years ago, I went to a Barnes & Noble in Skokie,
Illinois. I purchased several home decorating magazines. When l got home I discovered that one was a Christmas issue. Since it was already the middle of January, I went back to return it. I was told that magazines cannot be returned even though it was well past Christmas. I was told that the magazine distributor maintains them, so Barnes & Noble would not take it back. I have since stopped shopping there.

I just received an email that I ordered a book that I did order. I have tried to call and email them with no success. Can someone help me

I thought I was ordering a blank artist's journal but instead received a graphing notebook. After reading these comments, I've decided it isn't even worth the trouble trying to return it.

Trying to return an unopened book to a physical bookstore...they wouldn't take it.

I had a very bad experice with your company today.
To start off I placed an order yesterday and was charged 31.67 at 105 pm on 2/1/19 for 3 books.
all of which where in the buy 2 get 1 free section , but i was charged for all three , but im okay with that. Today i go to check my order status and see that my billing info is wrong. So i correct the billing information only. To my surprise i was charged another 31.67. So I call the customer service number within 5 min of the second charge. The rep i was speaking with kept informing me that i was only charged 1 PRE AUTHORIZATION not 2 like my bank app was showing me. So i ask for a supervisor and when she gets on the phone she says she sees both pre authorizations i ask her to cancel or reverse the one from today that was just debited from my account. To which she says the only way to do this was ro cancel the entire order .So I said yes cancel the order because i do not want to do business with a company who charges twice for one order. She said she could see that on pre authorization was reversed and i ask about the second one and she said NO ITS NOT SHOWING REVERSED YET YOU WILL JUST NEED TO WAIT THE 7-10 DAYS TO SEE IF IT DROPS OFF YOUR ACCOUNT. So I called my banking institution and only one charged has been reversed from your company. I would like my second charge reversed ASAP .I work for a call center that processes payments and i know that this can be done. Here is a screen shot of my order number and the books i ordered along with the double charge from my bank

Man, sure am glad I read through all these comments. I got a book I won't use for Christmas and wanted to exchange it for something I would read. No receipt or gift receipt and I feel rude asking for it since it was a gift. Guess I won't waste my time tomorrow trying to return it. Won't be buying from these folks!

Purchased a calendar on the Barnes and Noble site, payment went to Barnes and Noble. I was sent a small day planner instead of the wall calendar I thought I was ordering. Went to return it(11-19-18)at the local Barnes and Noble store and was told I had purchased it through a third party and they would not accept the return. I kept saying I had purchased it off their site and the payment went to B&N and they should be responsible. I made a scene about it and although I'm sure the customers behind me thought I was being a crazy women I feel they have been warned. I will never knowingly purchase anything from them again. I'm closing my PayPal claim because it just isn't worth the hassle to me. Went to lunch after this debacle and left the purchase in the women's bathroom. Maybe someone will get some use out of it.

These Jerks are as useful as football bats. Do yourself a favor, go anywhere else. To call my experience "bad" would be making it 100 times better than it was, plus I was robbed of $28. They didn't even kiss me while they .......

This is shady company. They have sent books in poor, insufficient packaging. The books were damaged. When I bought books from the marketplace of barnes and noble from other sellers, they packed them well. I got those books in good condition. Direct from barnes and noble hardcover books were SMASHED on top because of bad packing. They obviously will be paying very small prices for shipping because they have a business deal with shippers. But to return damaged items you must pay full price as they do not add return shipping labels that are prepaid.

And all you get is a refund. So you have to pay and pay to get your book back. The only thing I can think of is that it will eventually cost them 80 dollars for having to dispose of the damaged books as no one will want them, unless they sell them used to try to make money off it.

Do not buy hardcover books from barnes and noble online.

It's been 18 days now, I canceled an order online because I didnt need the book I was going to buy. Barnes and Nobles still hasn't refunded my money. I'm about to call my bank and tell them to dispute the charges.

I bought an ebook on B&N Nook and then realized I had already read it. I found out that B&N does not allow returns on ebooks. I also have Amazon Kindle account that has a liberal return policy. I will do what many others have done, from now on I will buy only from Amazon.

I am extremely upset with these services. I rented a textbook from Barnes and Nobel (and several other companies) as well as purchased textbooks. I never received notification that my rental from Barnes and Noble was due and so they continually charged my card (without notifying me) until my card was expired and then decided to notify me because they couldn't take my money anymore. I responded to that email and never heard back from anyone and now I am getting calls from collections. I called Barnes and Noble today and their worker was not helpful in the least bit and I am extremely ticked off. I have never been late on returning textbooks and because of their failure to notify me I am having to deal with this crap!!! Way to take advantage of broke college students. I will never be purchasing books from this company again.

Horrible 14 day return policy! Will never shop here again. I purchased 6 books and a toy from the store. I paid with a credit card. I am unfamiliar with the return policy so I asked an associate what the terms were. I was informed to keep my receipt and told the books must not be used. I was concerned because one of the books had a slight crinkle in the cover and it was the last one. This is what prompted me to ask. I was also undecided as to which books I wanted to read and give as gifts, so I bought them all. Fast forward, I got very sick and was unable to use some of the books and decided they would no longer be of use. I never read them, they are in original condition and I have the original receipts. I was unable to make the return within the 14 day time period. I called the store and was told under no circumstance will they extend the 14 day return period. I am beyond disappointed and will never purchase from Barnes and Noble again. In my opinion, this is very poor customer service. I can understand if the books appear used or if I had no receipt, buy this is not the case.

I returned a text book for my husband on March 12th and by April 10th we were charged $128 for said book even the tracking for the package said it was delivered a little over a week after I sent it back. They claim they need a tracking number for the package something I didnt have because I was under the impression that it was delivered cause thats what the status was shortly after sending it. I go to the post office to get the tracking number in which they no longer had for me. So without that tracking number weare still out $128 which is absurd. All the customer service person can tell me was "I am sorry", like there was nothing they can do. That money was all we had to get through the next few weeks and they wouldnt give it back, out almost $130 for a book we dont own.

Accidentally ordered a book not realizing it was actually an ebook. I wanted to get a paperback version but bought the ebook version by mistake. Then I read that they don't refund ebooks. I am never buying from Barnes & Noble ever again.

I just spent about 20 minutes at your Midland, Texas store and was helped by a few employees to find some gifts. I approached the checkout and typically the checker will ask for next in line and greet the customer...not the case today (around 1:30 pm). I approached the attendant and she looked at me as I laid my items on the counter. Since she didnt say anything I asked "Could you get me one of those Wall Street Journals too?". She said "I think I heard a please in there...did I hear a please" (I just wanted to pay out and didnt want to be schooled by a stranger at the checkout). "I guess your not going to say please?" she asked. I said "I just want to add a paper."...then she responded "You know a lot of older people talk about the younger generation and I just think they come by it quite honestly."...I already had my card out, ready to pay & said "I think I'll just pass on this purchase" - only around $40 worth and started to walk away. I started to walk out the door and then turned and asked for the manager. The manager was very professional and said she would talk w/ the cashier this evening & I trust she will. I have traded at B&N since they opened in Midland & I've never been challenged by any cashier ever, in Midland. B&N has always been very pleasant to shop in...but I don't need this. As I walked towards the exit the cashier proudly smiled big, almost as if to say...she was proud to turn my business. The manager's name was Donna I believe. Thanks

My name Mulatua. I have ordered Dr. Semaheg's book "The las post-cold war socialist federation: Ethnicity, Ideology, and Democracy in Ethiopia". I want the hardcopy format but I have ordered the electronic copy by mistake. Could you please refund the money so that I could order the hardcopy?

Regards,

Mulatua

I can find no website for return of an ebook

This has been the worst experience perhaps because am out of the country. Contacting BN has been a nightmare and I still have not gotte my ebook returned

I received my $40 book today. It's is damaged! The box was not taped closed on either end and the book is very heavy. The dust cover was torn up. Also this is the second order and last where for some reason you have included **** from DishTV, Blue Apron, Geico and Graze that set at the bottom of the box and added to the destruction of the dust cover. I'm not returning it because I see no where who pays for the postage and it probably won't change how you do business. So bye bye B&N no more purchases.

I'm trying to get a refund and send my book back. But I only get confusing responses from the market place seller that make no sense and no info about a return label. No number to call them either. I paid 80+ dollars for this book. Too much to have to deal with this God awful customer service.

It's a complete waste of my time and money to have even purchased from BN. You're no help and neither is the marketplace seller. I just want to send back my unopened book yet it's unnecessarily difficult. So I'll be leaving a bad review and spreading the word about my experience.

Best regards

Wow, won't be long and Barnes & Noble will be out of business. They are clearly struggling with their hard handed tactic of a 14-day return policy. Well, luckily I kept the gift receipt from the book I purchased for my wife 20 days ago. Turned out she already read it. Guess being on top of things and an early shopper isn't always the best. I'll get my little gift card store credit today, use it to purchase a couple future gifts off their clearance tables, and never purchase from B&N again. Love love love Amazon anyways. Bye bye, Barnes & Noble. You used to be so great.

I have ordered several albums, one being a B&N exclusive. Came in separate shipments, all warped, and the B&N exclusive was terribly blemishes. It was $34 alone! But of course I can not return any of them because their return policy does not allow returns if it is opened. How in the heck would I know the condition of an album without opening it? Never again will I purchase any items from b&N.

I will never shop there again. I'll just order on Amazon. The return policy sucks. Opened an audiobook less than 12 hours ago, tried to return it but the policy clearly states that returns are

Ordered a book today, went to Costco only to find the same book for $20.00 less. I wanted the cancel my order but there is No way to do it. So now I'll have to return it to the store, I bought it at Costco by the way... Barnes and Noble does not price match either. Shame on me for not checking Costco first. Won't be going back other than to return this book.