Barnes and Noble Customer Service

User Reviews, Ratings and Comments

Barnes and Noble customer service is ranked #677 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 27.30 out of a possible 200 based upon 1028 ratings. This score rates Barnes and Noble customer service and customer support as Terrible.

NEGATIVE Comments

992 Negative Comments out of 1,028 Total Comments is 96.50%.

POSITIVE Comments

36 Positive Comments out of 1,028 Total Comments is 3.50%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • Barnes and Noble

    Customer Service Scoreboard

    • 27.30 Overall Rating
      (out of 200 possible)
    • 992 negative comments (96.50%)
    • 36 positive comments (3.50%)
    • 8 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.5 Issue Resolution
    • 2.7 Reachability
    • 1.7 Cancellation
    • 3.5 Friendliness
    • 2.5 Product Knowledge

Add your review!

Posted by Ilovetdbears


I ordered 2 school-books for college, checked status of delivery yesterday, and it shows them arriving today. I received one today and when I checked, they sent me a refund for the other book. School starts in a few days. They didn't even notify me. Very unhappy with this lack of consideration.

Posted by FU B&N


Every time I make a purchase from a store, I am immediately signed up for B&N emails - without my permission and without providing any information - leading to believe that they've retained my information on file - without my permission - and are using it, without my permission. When I call customer service, after long waits I am told I can't be helped or they will transfer me to store customer service, at which time I am immediately disconnected.

Posted by C fashion girl


First please know I'm a rewards member and have shopped at Barnes and Noble for over 30 years. I'm finally at a point where I must call attention to the Town Center Barnes and Noble in the Kansas City area at Leawood Ks. This center is in the heart of a luxury residential neighborhood. One would hope that it would have excellent service. For the previous two years I have had to struggle with staff and manager to place the European fashion magazines out in a timely manner for work and school. Repeatedly I see boxes of magazines waiting by the magazines dept to be put out. Continually there's a long list of excuses that hold no water including from the manager. The attitude is as if they could care less. By the way, European magazines are costly compared to others and don't make sense to subscribe to. One would think the store would like to make money since the Pandemic. I am beyond frustrated with the attitude. I'm registering this complaint in the hope that people will attempt at least to do their job. Bad management attitude filters down to employees obviously.

Posted by Steve


Customer service would not call the store from which a book was supposedly shipped from. I called and the store looked up its outgoing shipments and did not find the book on its list. So, I have B&N saying it was shipped with a UPS tracking number but UPS has it is waiting for the order. Told to wait and wait until a week in the future when all B&N had to do is do what I did and find out the order is not to be found. So, I still wait and wait. Customer service is not "service." I will not be renewing my $40 membership and will be buying from Amazon in the future.

Posted by Anonymous


Online customer service extremely dismissive and unhelpful. Was told by the phone customer service that my issues were resolved and that my order would ship correctly and a month later they cancel my order. Every time I've reached out to their customer service the interaction has been rude and unhelpful from the start, even though I clearly and politely explain my issue.

Posted by Na


Your location near Temecula mall Temecula CA call the police on me while I was trying to use the bathroom

Posted by Just what your thinkin


Fyck iou Barnes and noble there's nothing noble about you!!!!!

Posted by ToastNJelly


Everybody should file a claim with the better business bureau, or some kinda lawsuit if people aren't getting what they thought they ordered or received something they didn't want but wanted something else should be illegal some how. Its basically stealing. Purchase something but don't get what you purchased. Straight jacking innocent people. Its time to start taking back, let's get a suit going. From all the comments and people out there. I bet we can make it happen straight up. Or just start flash mobbing their a*** lol

Posted by Ben Kim


Silly me, I bought online from New Zealand I.e. I live in New Zealand and did I regret this when I got the credit card bill.
You see, B&N does not indicate that the price is in US$ and when the pressure from the child is on to buy then local currency consideration is overlooked , like in my situation.
I was billed for half again because of the exchange rate.
The worst thing is that I could not cancel the order! I was not allowed to even though I got to B&N real fast.
The online order did not give me the cancel button even though the Q&A indicated the cancel button will be there.
I got in contact with CS but was told cancellation was not possible. I had to go through with the order. B&N, please change your online order system to show what the price is in local money. I bought from the Book Depository the same day and got all pricing shown in NZ$ so I knew the costs in real time with buying from the BD.

Posted by Anonymous


If you buy an ebook, you're stuck with it. Not 5 minutes buyers remorse. Between Amazon and BN all having to give Google play a piece of the pie now, book buying just became unfun. As much as I love reading in about done with the book funneling.

Posted by Happy613


I contacted them about a damaged record on the online chat and within 10 minutes I had a new one shipped and a return label on the way to return the old one. No complaints at all

Posted by Richw


Barnes and noble is selling pre orders that the do not have. Corporations need to be held accountable for their actions. You could spend hours on the phone bounced around from person to person and none of them can do anything!!!
I have PRE-ORDERED 2 items in the last 2 months and have not received either one of them. First in early April release date April 22nd second I ordered April 22nd release date may 13th under the assumption that preorder was a guarantee to receive the item that's why we preorder.
They gave me every excuse in the book. I ordered it and paid in store the day it was released. 1st they tried to tell me it wasn't released I pointed out that there's 100s of copies on ebay and book a million was selling it.. then a clerical error before they finally said "we sold out". I ordered it the day it was available!!!Bottom line is they are selling things they don't have.
No big deal get a refund right?
Well what that does is allow people to make promises that they can't make good on.
So if a company pre-sales an item that they cannot guarantee and collects the money under the false pretense that you will get that item. The company is then free to use that money to build or invest.The problem with that is I didn't choose to buy stock in barnes and noble or agree to an interest free loan but that's exactly what happens. In the end what happens is I have no access to my money that they hold onto. Which in turn makes it so I am unable to obtain the item now because I didn't buy it somewhere else. Why would I? I pre-ordered it. Prices have soared on ebay and they sold out immediately.
So barnes and noble takes the interest free loan and I have lost my opportunity to get the item.
It's not even about the $30 it's about principle.

Posted by Anonymous


Tupelo MS today I was reprimanded by check out clerk. I was with my grandson and had left an empty drink can in a box at the front because there were no garbage cans inside or outside. The clerk was very rude. Asked if this was my can, had put it in the very top of the check out area for all to see and wanted to know did I want him to throw it away. This was extremely embarrassing in front of my grandson and totally unnecessary. I would have gladly used a garbage can if one had been provided.

Posted by Ana


Purchased a book that my daughter wanted to read as a surprise, only she had already purchased. I returned the book which I paid via debit card and it is almost a 2 weeks and still the refund isn't in my account. But when I purchased it, the funds were pulled next day. Never doing business w them again.

Posted by Chris


This is the second time I've gotten multiple books packed into a box way too small to fit. A box sized for one maybe two books was stuffed with four of them and the soft cover books were obviously torn, bent, and damaged. Whoever packs these needs to learn to do their job. Pathetic.

Posted by Wendy S


I went to return what I thought was a soft cover book priced as high as some hardcover books. It was purchased a week ago and unread. I was denied a return as it was considered to be a magazine. I apologized to the rigid, aloof store manager at the Livingston,NJ location, saying it appeared to be a book and could he please give me store credit. He coldly wouldn't budge. I continued to stand my ground saying it's totally resellable and thus was a drop in the bucket for a company this size. Finally he instructed the cashier to give me store credit., I've been a decades long customer and will be giving my future business elsewhere.

Posted by Yo mama


Today I stop by to get 2 books!! But someone called this FAT security guard on me if I stole something!!!??..people there are all idiots!!!.this fat dude didn't do nothing..I'll beat him up!!!..messing with the wrong person..BARNES NOBLE SUCKS!!!...there racist too!!..

Posted by ???


WOW, I have been reading these comments and I can not relate... I have bought both online and in-store... I never returned any of the books that I ordered online but I have with ones I bought in-store. I NEVER had a problem they took them back and refunded me my money... as long as I had my receipt and I brought the books back within the 30 days from the day I purchased it I was good... I even waited until the LAST day I could return them and NEVER got any problems... damn, I am sorry you guys had to go thru all of that!!! that is crazy tho.

Posted by Shep


Website update as of 2/12/21 does not allow customer to sign in, use their membership, search the sight, buy a book select a format for purchasing the book like nook or hardcover or paying for the book. Obviously barnea and noble is going out of business since they cant conduct busineas.

Posted by Nicole


HORRIBLE HORRIBLE HORRIBLE I AM A GAY WOMAN WHO DRESSES MORE LIKE A BOY, DONT CONFUSE YOURSELF IM VERY AWARE IM A WOMAN IM JUST COMFORTABLE DRESSING MYSELF THAT WAY WHO CARES .... WELL OBVIOUSLY BARNES AND NOBLE DOES ESPECIALLY AT NORTHGATE I WAS FALLOWED AND HARRASSED FROM THE MOMENT I WALKEE IN THE DOOR. ASKING ME LITERALLY EVERY 5 MINUTES IF I NEED HELP AFTER I ALREADY SAID NO 15 TIMES THAN HAD THE NERVE TO TELL ME PART OF THE COVID ORDER IS YOU CAN ONKY BE IN THE STORE FOR 30 minutes and 15 maybey even 20 of that 30 minutes I was in the restroom I had a very upset stomach so I couldn't even be left alone for long enough to get my daughter things for her birthday oh don't let me forget I asked one of the other employees to take down some of the products I was going to purchase because they asked me that 10 times to if I wanted them to hold my stuff at the front counter until I was done so I decided to let them do that well he never even put my stuff at the front he just held it in his hands and fallowed me through the store I had had enough I told them how I fealt and walked out the store there lucky I didn't walk out without paying for any of my things because that's how they made me feel I wanted to do, you want to accuse me and discriminate I'll show you what to discriminate against!!!! Ps please don't let them breed none of them

Posted by Anonymous


B&N has really bad customer service. I ordered a Dec magazine only to find out the magazine subscription was for later issues, so I never received a magazine 2 months later. B&N refused to refund and kept referring me to their third party media department who stated they could only refund a prorated refund. This after not receiving anything.

Posted by deebie


Sent a damaged vinyl LP. Attempt to return for replace/refund is a total disaster. Extremely poor or no communication, less than helpful personnel, unclear/incomplete directions. Just pray they get your order right.

Posted by Anonymous


ordered a book online for my little brother and was very excited to gift it. i received the book in poor condition and the pages were not cut correctly, there was some long pages sticking out and some pages were not separated at all and i was unable to open the first 30 pages because of that. the book was just ugly and i did not want to gift it as it just wasn't properly made. idk why they'd send it without seeing how it looked first anyway because it was clearly messed up and wouldn't even close right. . when i drove an hour to return it, both employees i encountered were very rude and gave me a lot hassle after already dealing with the problem of the book. not that it mattered but i also requested a note to be added and it was not there. it wasn't the money, it was just the principle that they sent a pos book and i paid extra to get it and then dealt with the employees that did not care. will no longer give my money to their company.

Posted by Monae


Very disappointed. I ordered a book online and it fell apart as I read it. You could see how far I had read due to the pages falling out of it. I took it to the store WITH my receipt and they refused to exchange it even after seeing how poorly it was packaged and sent to me. Would not recommend buying from here.

Posted by NA


Barnes & Noble suffered a likely ransomware attack on October 10th. There is a huge lack of transparency, honesty and urgency in dealing with this issue. Services are still very screwed up one week later. Nook e-reader services and downloads for PAID items (subscriptions) are not being delivered. The company had the audacity to announce that all services have been restored. Customer service agents at their 1-800 number are clueless. And -- get this -- the corporate phone # is not answered appropriately -- and e-mail and chat customer services are also not in service. Suggestion, avoid B&N like the plague, so to speak.

Add your review!

Posted by Literate Sally


I love Barnes and Noble !
Thankyou for not closing the store on Maui , Hi !
We need you here !

Posted by costcoemployee


okokok

Posted by HappyNurse


Got to say I am impressed by Barnes and Nobles customer service. I sent a message through the customer account portal letting them know I was upset by the 14 day policy and they got back to be and let me return my books for a full refund including paying for return shipping. Awesome!

Posted by Anonymous


Went today with my 2 kids for the first time. Great customer service during a very busy time of day in both book area & Starbucks cafe.

Posted by Anonymous


I just received assistance from Siri at the Barnes & Noble Store in Ladue, Missouri. I have spent several hours this week speaking with customer service representatives on a variety of topics; i.e., health insurance, banking, gift orders, etc. Most of these experiences have been poor. The representatives have not wanted to take responsibility, didn't really want to help and placed me on "indefinite hold." I couldn't have been more pleased speaking with Siri. She went over and above to help, placing an order for the original request and the putting another alternative on reservation. It is refreshing to find someone that does sure a great job. Barnes & Noble is fortunate to have someone like Siri. I hope I spelled her name correctly. JSW

Posted by Anonymous


I want to compliment one of your employees named James Swinson SW I NSON who works in your plantation Florida store. I was having a problem with my nook and he spent so much time with me trying to fix my problem.he was so helpful and went out of his way to assist me. Please thank him. Elaine Gregerman

Posted by Anonymous


When Barnes and Noble sent me a DVD replacement disk, it arrived in packaging that was like a heavy paper bag. It arrived in perfect condition. Commendations for the first packaging I've received that shows true commitment to all that recycling stands for.

Posted by Ms Ellis


I, too, had fallen down the rabbit hole of B&N's questionable customer service policies, and not for the first time. This time, however, I wasn't going quietly. I obtained the number for corporate headquarters in New York and left a message for the VP of all things digital, Doug Carlson. At least, I thought, I've had my say to someone above the supervisor at 800-the book. I had called on a Sunday, so didn't expect a person, so I was shocked when Mr. Carlson called me back! Needless to say, the issue was resolved in twenty minutes. In addition, I was able to tell him that there are people out here who WANT an alternative to the Amazon behemoth; that B&N needs to drop tablets and concentrate on e-readers, and that the real money won't be in the devices, but in the e-books. Anyway, before our conversation I was ready to jump ship, but now I'll see if they can weather the storm.

Posted by Anonymous


I just used the on-line chat support. I had excellent and very prompt service from Robin.

Posted by Anonymous


Kudos for Melvyn Lewis of the Barnes
and Noble customer service team for
resolving a month long issue regarding
a twenty per cent coupon used on an item
cancelled by BN. In addition to a new
coupon, Mr Lewis also included a B & N
gift card. For an matter that would have
cost BN only a handful of dollars, they
almost lost a longtime customer. Thanks
to Melvyn Lewis that won't happen. I'm
completely satisfied.

Posted by Anonymous


I was in your Edgewood store last week and I had a very positive experience. One of your salesperson spent a lot of time walking me thru my new Nook.

I called back to the store to get his name because I was so impressed with his professionalism. His name is Tyler Marlow.

Posted by jack2410


Two complaints:
1. I no longer can add to "my wish list", at least not every time I try.
2. In the search box at the top of your starting page there is "Search over 30 million products" on top of which I must type or paste my search term, usually a book title. I do not like to have to type on top of this phrase. I would like a clean clear search box. Thank you.

Posted by pati0


Can't believe all negative comments. I wrote of a very positive experience about 6 months ago and it is not printed here.
Now I have called tech support again and had very helpful people again. I don't believe all the bad stuff I've read.

Posted by skirsop


I wish to compliment 2 outstanding employees at B & N in Carmel, In. They are Carol and Laura. I was having an issue with my Nook Tablet. They were very helpful, patient and and solved my problem with a smile. What outstanding employees. Employees like that make you want to come back to shop.
SKirsop

Posted by Anonymous


Very good tec support on my Nook Color #1 when we changed passwords and my #1 would not take our new password in spite of the fact that our #2Nook took it easily. Victor did a great job of understanding my problem in spite of the fact that I do not know all the technical terms to describe things. He was patient, encouraging and helpful. I was so impressed I talked with his supervisor "Danny" and told him what a good job Victor did.
Thank you.

Posted by Katherine Madrone


I bought a small box of 25 Victorian cards labeled "Valentines Card. The sign was posted in back of and higher than the display saying Valentines cards. Well most of the cards were sweet and typical of Victorian cards BUT there was only one Valentine card in the lot. Travel, Missing You, Birthday cards but only one Valentine card. I feel disappointed. I bought the cards at Lloyd Center, in Portland, OR. I didn't pay much but that is not the point. I've been out of work for 22 months and can't afford replacement cards or more cards.

Posted by Robyn


I can't complain about customer support because from calling for support to the support in the store, I feel like everyone has tried to give support...My problem is that there is not an app for weight watcher's so that I can get my program on the nook....some people I know have it but we can't figure it out...including the above mentioned support people...I've tried numberous times. please, please get an app for the nook....

Posted by N'Gadie


I'm a new customer who had issues with applications not downloading on my nook color. The first time I contacted customer service, I got a young lady who provided a suggestion for the issue and sent me on my way,unfortunately what she suggested did not work. The second time I called I got the pleasure of speaking with ROLANDE! He was AWESOME!!! He was genuine, courteous, professional and PATIENT! At the end of the call my Nook was upgraded, my applications were downloading as they should and I was a Very Happy and now loyal customer. I work in the corporate world and undertsand the importance of great customer service. I have shared my experience with Family, Friends and Co-workers. In closing I'm grateful for the experience and I'm looking forward to my continued business with Barnes and Nobles.

Posted by wushu chin


im an international customer from taiwan, i dont know about this negative comments but my online purchase is a blast with barnes! very nice, very fast shipping process and very up to date! i got my book in no time and in a very cheaper price! so happy with Barnes!

Posted by radiomax


i had a very nice experience with BN, very fast response, very fast shipment and polite and courteous customer service!! 10/10 ++++ AAAA! will definitely buy again from BN!

Posted by HMonti


I purchased a Nook Tablet two weeks ago and had some problems with my applications not downloading correctly. I called BN customer support and did not have a long wait on the phone. The Nook technician was able to courteously and professionally guide me through the steps to fix my problem successfully. Later on, I then called on Christmas day to get some answers about how to most effectively purchase and configure my Nook to accept different books and apps. The Nook tech also gave me very helpful information on how to proceed with purchasing multiple books and apps then transfer them when I purchase two more Nook devices. I’ve had a very positive experience with BN so far. I have also had very good experience while visiting and purchasing books at the BN store. Everyone has always been very helpful and courteous in the past when I’ve visited the several BN stores around my home and work at various locations in DC, MD, VA and PR. My online purchases have been seamless.

Posted by Anonymous


The female manager at the Barnes and Noble
New Hope Commons in Durham NC has no customer
service skills. After purchasing a book to be shipped to my son in LA we realized the person assisting me entered my address. This was on
12/10/11. She made a copy of the receipt with
the correct shipping address and assured me she would handled correcting the error. I received the book at my address today 12/14.
I called the Manager tonight and she stated there was nothing she could do, and that Barnes and Noble would absolutely not take care of this issue.
Looked store customer service up online they switched me to the folks in Jersey and this was taken care of in 15 minutes. Kudos to those guys.
Sad about the night time New Hope Commons Store manager. I will take my business to another Barnes and Noble from now on.

Thanks guys,
Carla S. Cox

Posted by Anonymous


I'm so sorry to hear all of the bad experiences everyone has had with Barnes & Noble. I own 2 nooks, a first edition and a color and my husband has the simple touch and we have had nothing but wonderful customer service from our local B&N. They have always been available and more than willing to help us with questions. We have been customers there for 15 years and have gone into the store, bought several items online and dealt with the .com customer service and it has always been great experience. I truly hope B&N is around for a long time to come, it would be so sad to not be able to go into a bookstore, grab a mocha and browse at books.

Posted by PleasedCustomer


I called and canceled my membership a few weeks ago before it could automatically renew, but two days ago while balancing my checkbook, I realized that I had been charged an annual membership fee. I called customer service and the woman I spoke with, Michelle, was incredible. She was very understanding and friendly. She apologized for the misunderstanding, canceled my membership, and refunded the 25 dollar fee to my card. I was upset that my membership wasn't canceled the first time I called, as I was told, and that I had to bother with this mess to begin with, but I am so glad that it was easily taken care of and in a professional and kind manner. Way to Barnes and Noble. I may not be a member anymore, but I definitely still respect you and will not hesitant to shop at your stores again. :)

Posted by PolishManinNY


Service was perfectly fine I don't know why there are so many negative comments. Yes, they do kind-of often try to advertise their "Nook" or whatever but I called 1-800-The-Book, and got quickly (about 1 min) sent to a man that answered all of my question. I have now ordered my book from online, took me about 15 mins, and I cant wait until the arrival.

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Posted by Anonymous


My spouse is working at your store right now, xmas eve, after 7pm because of change over of displays for Saturday. Seriously? This is company policy? An hour after closing and people are still being kept behind? Not really taking care of the employees are you? I am urging them to quit without notice immediately. Unforgivable.

Posted by roravenclaw


I have to agree that in all the places where I have been employed (and that includes when I was teenager), Barnes & Noble is by far the worst place I have ever worked. It is such a hostile work environment. I don't understand how they can expect any human to give good customer service when dishonest, lazy, manipulative managers demoralize and anger their entire staff on a daily basis. The management creates an environment of animosity and of course that carries over onto the floor and into customer service. It shouldn't but when it comes down to it. The employees ARE human beings and dealing with it day after day...it gets difficult to hide.

Posted by Anonymous


I was an employee of Barnes & Noble College Booksellers for ten years. I started working for this company when I was a freshman in college and I can honestly say I loved my job. However, as much as I loved helping students and had an exceptional knowledge of my job, I was discriminated against, harassed and forced to endure a hostile work environment. I have proof of this also. You have managers who steal or turn the other way when company funds are being taken, they themselves steal time by taking time off and not using vacation time and generally leaving the upkeep of the store to the assistant managers. They have no accountablitiy and feel that the laws do not apply to them. They are rude and unconcerned with students needs. Why invest in customer service shops if the majority of the students are going to get treated like crap? While one of the best jobs I have ever had, one of the worst companies to work for. They also continue to hire incompentent discriminatory managers and loose money. No wonder Len Riggio had to pay shareholders off.. It's all about the benjamin's now and not the long term. Sad to see a once decent company to work for become such a crappy and disorganized organization. I apologize to all the students who have received such poor service. Please understand that employees received very little training on how to do textbook rentals and the managers all fit into a psychological profile of psychotic that the company had done on who is the best manager. If you are going to be purchasing expensive items, you should be receiving a level of service that is exemplary and I am ashamed to say that you will not find it at B&N college.

Posted by Anonymous


As a former phone rep for B&N I will explain some things here... First of all most of the reps are not BN employees, but work for another company that services many companies. This company is Arise. They also service Sears, Carnival, AAA and more. We work from home (in my case, pj's even). We are told to say we work in a NY call center. All we can basically do is track your order or start the refund process. We have a generic calendar in front of us and we add up the shipping time (weekends are NOT included in the calculation). So when someone gives you this info, it's just to kind of estimate the delivery and shut you up, get you off the phone, so we can get to the next call so we don't get fired for taking too long with one customer. If you want ANY kind of resolution for a larger problem INSIST on talking to a supervisor. They will fight you b/c they don't want to transfer you, but just insist anyway. We have scripts to say and flowcharts to follow, but rarely care about anything other than getting you off the phone. It is the way the model is set up. The supervisors yell at the reps (us)in chat rooms set up for us to ask questions. We have to wait for a response from the supervisors before we can transfer your call so to pass the time we have to ask random questions (not allowed to have silence on the phone call or we get in trouble). We usually verify some dumb information to entertain you while we wait for a supervisor. At times the supervisors make us wait 15-30 minutes to even respond to us in the chat rooms. It's terrible.

Posted by Toy Store Employee


As a long time employee of B&N I can state without hesitation that working for the company has gone down in quality drastically in the last 10 years on all fronts. It used to be a great place to work...but no more.
To add insult to injury we can now be renamed: "Barnes & Noble R Us". Becoming a toy store is a pathetic attempt to remain a viable bricks and mortar business.
The claim is: " Educational" toys. What a laugh. For children all toys are educational!
You can find the same product at any Toys R Us. And I might add that the pay is now equivalent to that of a Toys R Us employee.
It's all ridiculous and pathetic. Oh...BTW...
I am currently sending out out resumes daily to get away from the joke that has become
B&N.

Posted by Steve


"After reading most of the negative comments here, I can blatantly say that 9 times out of 10, you just are working with our policies."

I meant to say "aren't working with our policies." Sorry.

Posted by Steve


I am a B&N employee. After reading most of the negative comments here, I can blatantly say that 9 times out of 10, you just are working with our policies.

Our refund policy states: 14 days with receipt. After 14 days, under 60 days, we can only give store credit for equal or greater value.

Without a receipt, we can look it up via credit/debit card, or membership card. We will give cash back for debit transactions, and credit the money back to your credit card if that was used. Keep in mind, this is only done if you return it within 14 days.

CDs cannot be opened. This is because of keys that might be required, etc.

Customer service was made the #1 priority at B&N. We have hundreds and hundreds of people in store daily, and due to some cutbacks we don't have as many employees on the floor as needed.

Since our employee policy states that we must put the book in the customers hand, or order it for them if possible, that creates a line of people waiting for our assistance.

If you want customer service, you need patience. Other people were there before you and we pay individual attention to each. Just wait and you'll receive yours too.

Customer holds are held for up to 3 days, orders are held up to 2 weeks. Pre-pay orders are held for a very long time, and if not picked up, they go to the MOD who holds on to it and tries to contact you.

For online, if it hasn't came to you yet then you need to take it up with the online support. Don't come into the store complaining because all it does it ruin every ones day around you. We have nothing to do with the online purchasing in store.

To re-cap, return your books within 14 days and be patient.

Posted by malcontent


Barnes & NOble is the worst employer that I have ever had the misfortune to work for. Corporate policy dictates that employees harass customers into purchasing additional items, memberships, nooks... or lose hours and/or the opportunity for a raise (which is only available annually.) When the economy began to decline, Barnes & NOble responded by capping management salaries, and deciding that no hourly employee would receive the 50 cent raise which accompanies an outstanding review, rather choosing to cap all hourly employees with a 25 cent raise which accompanies an acceptable review. Also included were a reduction from 35 to 30 hours per week for all full-time employees, as well as reducing all part-time employees to less than 20 hours per week, thereby eliminating benefit elegibility. There was also an intentional effort to remove employees who have been with the company for any amount of time that has increased their wage, so that Barnes & NOble could replace these folks with new employess hired at minimum wage. All this, with reduced staff and increased workload, has led to some mightily discontented working environments. And don't even get me started on the nook...

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Barnes and Noble Is Launching a Beauty Destination on College Campuses
If you haven't seen or heard of The Glossary — a "store within a store" that sells mass and prestige beauty products on college campuses — just wait. The concept was tested at campus bookstores at Barnes & Noble Emory University and Southern ...
'Misery': Fan honors Stephen King with hilarious Barnes and Noble prank
Annie Wilkes is one of Stephen King's greatest creations. Now a fan is bringing her to life with an unforgettable prank in a Barnes and Noble bookstore. We have something that'll ease your cockadoodie misery! Today is the day again. To some, it's just ...
Barnes and Noble to open restaurants, serve alcohol
The bookseller is opening four concept stores around the U.S. that will feature full restaurants that sell beer and wine. >> Read more trending stories. Related. More News Headlines · Hot Right Now. Barnes & Noble already has Starbucks cafes in most of ...