Barnes and Noble Customer Service Complaints - page 3

Feeling a bit frustrated by this return policy. Seriously 14 days from when you receive an item that is so ridiculous. Never buying from Barnes & Noble again! From the comments I've read there seems to be no point in going to the store to try to return my unopened books that were delivered 17 days ago. I guess that is what I get for not reading the return policy but what a ridiculous return policy.



From B&N website: "Returns are accepted within 14 days of the date that you received your order. All returned items must be in their original condition; shrink-wrapped products must be unopened."

Do not EVER rent from Barnes and Noble. I rented from Amazon and Barnes and Noble at the same time. I received an email from Amazon telling me that my books are due back soon. Checked it out and they were letting me know two weeks in advance that they were due and said that they need to be returned 15 days after the due date. Barnes and Noble sent me an extension email which was good. Because my son's class wasn't done I didn't return the book, expecting another extension, nope they charged me for the book. I contacted them and they said they cannot refund me told me they sent me a return label I did a search and they never did send me a return label. STAY AWAY FROM THEM!!! I will be warning my friends on social media too.

I just tried to return CD - Rom.

I was told Barnes & Noble does not refund.

Seems different from what on the company site...

I purchased two books at barns and Noble yesterday in Pensacola Florida for my spouse. Turns out she had already ordered them even though I tried to surprise her. I did not have the receipt but they were able to see the transaction receipt by looking up my debit card number in there computer. It would only give me store credit option. I asked the manager why since she could see the receipt and the card it was purchased with and it had been less than 24 hours? She said she didn't know and there was nothing she could do. So much for opening a new membership with this company and wish I could get my money back. Would appreciate a call or email from this company. Terrible service , and poor manager attitude too. She even told the cashier taking care of me she should have called someone else to help her with this.

I am disappointed in the Barnes and Noble refund policy. I incorrectly ordered books for ESL classes, but because I would like to return them more than 14 days after the purchase, Barnes and Noble will not provide a refund. It is one month after the purchase of the books, and I am just finding time to process the return from my end, but it is too late. These books are brand new, have never been used, and are in perfect condition. Ugh! If you order from B & N, make sure to process any returns immediately!

Barnes and Noble's return policy makes it impossible for me to want to continue business with them. I attempted to return a duplicate item today and I was unceremoniously told that it was over 14 days (21 days). I explained that I was out of state and did not have access to a purchase that I knew had been duplicated by a family member. I asked for an exchange at the very least. Again, "it is not our policy". Unfortunately, B & N has now lost my business. I am an e-reader (No NOOK) anyway. I just liked shopping at B&N for gifts for my office staff or for special occasion cards. I loyally pay the membership each year knowing that I am no longer utilizing it for hard cover or paperback books. Next year I will not be renewing. Sadly, Barnes & Noble you will die a sad and lonely bookstore death when others like myself no longer need you and find that you have no customer loyalty.

While shopping at my local barnes and noble I witnessed a gentleman pick a book up and try to say he was returning it without a reciet, maybe take a second to think about a stores return policy. 14 days while short makes sense for a bookstore, plenty of times I've read then returned books, give me 30 days and they would never make money(also use your brain just get a gift receipt it extends the return time). Learn to keep receipts and if you don't like something, quickly return it, don't blame them for laziness. As a regular customer I hate waiting in line for someone trying to return a gift from January in late April. Also, don't get angry at the employees, they don't choose the return policy, if they could return it I'm sure they would, but they want to keep their job. But,shame on any of them with poor customer service skills.

I would strongly suggest that when Barnes and Noble mails larger paperback items that they label the mailing envelope with DO NOT FOLD on both sides on both sides. My last book was put into my mailbox by folding it over and that broke the spine of the book as well as the pages were bent. I think the labeling would be enough for the delivery source to not leave a note that I have a package at the post office or that I had to notify the company for a delivery.

I have used Barnes and Noble tablets and e-readers since the first one they came out with. I have always purchased the extended warranty. I have exchanged/returned several tablets with little to no hassle at all. My complaint is their partnership with Samsung now. Love the tablets hate dealing with Samsung. When they were just Barnes and Noble Nooks all I had to do was wait for the replacement to arrive and return the damaged one - of course they had my CC# in case I didn't return the damaged one but always did and never had an issue. My last purchase was one of the Samsung tablets. At one point I was having a minor issue with it and was going to return it only to find out I had to deal with Samsung for the first year of the warranty because it was through them. They expected me to pay to ship it back to them. Since it was a minor issue I decided to just deal with it, and actually it ended up resolving itself so I was so glad I didn't send it back because who knows how long Samsung would have taken to return it to me. After my first year I ended up cracking the screen and Barnes and Noble was happy to exchange no questions asked. Their policy has changed which is a little disappointing but I understand since these tablets do cost so much more and people are not reliable. I now had to send it back before a new one would be sent back to me. They emailed me a UPS label that I printed and returned the tablet with. It took about a week for UPS to get it there, which I thought was a bit long but I didn't pay shipping so I can't complain too much. And within 2 days of them receiving my tablet the replacement was shipped out. So less than 2 weeks and all was said and done. Not the quick replacements they had done before but satisfactory considering Samsung said it could take 4-6 weeks for them to repair/replace whatever when I asked them. So if you can bear it, wait until your Barnes and Noble warranty kicks in. I have always purchased the additional warranty and it has always been worth it. Even when there was nothing major wrong with my tablet I would return just before the warranty expired just to be sure I had a fresh one to work with before my warranty expired.

Your associates seemed very rude and not wanting to help and I really hope it wasn't the color of my skin that made them act that way or they could be overworked but what really got me is when my wife asked about member discount. He reluctantly and in loud voice that we would have to join in order to qualify for a discount. How can you not have student discount at a bookstore? No more BN shopping for books for us. Amazon here we come..

Barnes and Noble service likes to make you laugh. They double billed my credit card when they should have used my account credit. I called to get my card credit but they said the bank would just make the charge go away, that I should call the bank. I did call the bank and we had a good laugh together. However, I am still waiting on B&N to give me my credit.

Hey! Guess what? My feedback is not positive. I am a fulltime student and every penny counts. I ordered a book from these guys, (Used Textbook Depot) and the order was totally messed up. They mailed the book, with the book order form and had the correct name and order # but sent me the wrong book. The price was also wrong. I have a list of books and their costs and the charges they ngave was for a different book on my list. That wasn't even right. I won't be using thewm ever again and I hope I can get my money back or at least get the order straighten out. Thanks for listening!!!

I rented a textbook last semester on here and I never received an email reminder about the upcoming return date. I am full time student and this is not the only textbook I had to buy, so when I didn't get a return notification email from Barns&Noble like I did from Chegg or Textbookrush, I figured I had actually bought the book as I will sometimes do. So because I didn't receive a reminder, I exceeded the return by date and Barns&Noble charged me almost $100 to purchase the book. I know this is the policy, but I don't believe it is fair that I'm getting charged almost $100 for not returning a book when I did not receive ONE email reminder of the books upcoming return date. I am a student and work full time, I have other responsibilities to keep up with, the return date for this book was not something I constantly thought about. I would like a refund for this, it is unacceptable.

For Christmas I got a gift card to Barnes and Noble. On December 18, 2016 I went and got some books and one of them being a Fantastic Beasts and Where to Find Them coloring book for my sister. She doesn't want it and i was wondering if I would be able to return it, since i still have my receite and it was never used. Can I or would that be a waste of time to try.

I rented a textbook for college in September. I returned the book via UPS a month before its due date using the same packaging and the label they provided for me to print. I never received an email saying that they have my book, but it didn't occur to me that I'd be scammed later on. Today I was automatically charged the late fee. Whether UPS messed up or Barnes and Noble is scamming me, I am dreading calling customer service tomorrow. After my incident, I have read numerous reports online of people being forced into "buying out" rental books they no longer own, because they returned it too. Never again will I rent from Barnes and Noble. Very unprofessional, disorganized, and greedy.

I purchased what I thought was a 2017 calendar for 50% off, it was after New Years. Got it home and put up on wall only to notice later it's actually a 2016 calendar. I called the store and was basically told it must be a 16 month calendar and I was mistaken. And I'd need my receipt, which I had already tossed. It's irritating that they didn't even consider that I might be right. And they would not go and look to see if there were others. Grrr.

I ordered a compact Bible from Barnesandnoble.com--to give as a gift. The size of the print font is so tiny that it is basically unreadable, and I told the person I gave the Bible to that I would get a larger Bible with a readable font size. I was barely out of the 14 day period--and did not ask or want a refund, merely to exchange for a larger size, and pay for the upgrade. The return policy of Barnes and Noble online is unreasonable and irrational. I am not asking for money back, merely to work with me to get the appropriate item. Additionally, it would be a great help if a sample of the font size was presented alongside the item online so that the purchase can be made the best information available. To sell an item with such unreadable print, without the capability to determine that before purchase is not fair, if you area not willing to exchange for a more readable version. I will NOT purchase from the online site in the future.

I have a return issue as well but it seems many people do so instead of reposting a terrible experience about how horrible barnes and nobles return policy is I'd like to ask if you are going to work on changing it or just continue to lose customers?? Unopened books should be able to be returned no matter what...too many other bookstores have better policies but hey maybe your think we should just shop there instead of complaining...

how do i reach billing for my orders and especially book bud. my credit card was compromised and i am trying to get my new number to you.

also i tried to order books by phone for Christmas with gift cards and could not get past the gift card department to tell me their value but never got to sales. gave up, bought elsewhere. how hard can it be for me to ORDER HARD BACKS W/O MEMBERSHIP?

I had a TERRIBLE experience with Barnes and Noble, with their returning rented books situation. This is definitely a company that I will not be renting books from. When I ordered my book I received it with half of it being highlighted and the cover page was bent, overall it wasn't in the greatest shape. Being a first time renter, I didn't realize that you are supposed to notify them when you receive a book that is in that type of condition. So I ended using that book about one time because it turned out that I didn't even need it. So when I returned it I received a big charge for the book because it was damaged. I quickly contacted them and they couldn't even do anything about it even though it was my first time renting. It was just upsetting. I was on the phone with them for about 28 minutes and got transferred 3 times. I would not ever deal with them again. Very poor customer service. I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE.

Bought book only to find out I had already read book. Would like refund. Just bought today.

I placed a book order at a physical B&N store and realized about 30 minutes later that I could get the book cheaper elsewhere. I tried to cancel the order, but the store told me there is no way to cancel it; I have to wait until it arrives, then physically return it back to the store. The online customer service told me I can't cancel it with them; I have to call the store and it won't show up on my membership purchases since it was ordered through the store (even though it used my membership number and e-mail address). So, there is effectively no way to cancel a store order.

Yes I ordered a cd the best of Jimmy reed vee-Jay back in October 13, order still have not received anything the mount 12.98 was taken from my bank account is there any thing you can help me with

Tried to return a book that was still shrink-wrapped and I had a receipt for. (My son had bought it for a college class and was told it wasn't needed.) Barnes and Noble would NOT provide a return since it was longer than 14 days!! Even with a receipt AND with proof that it wasn't read because it was still sealed. TERRIBLE CUSTOMER SERVICE!! I will never buy books from them again!!

why is the return address for books no one will give it to me