Bank of the West Customer Service Complaints - page 2

Learned exactly what 10-14 days for title return means - - 3 weeks! I was told it was the company policy to take this long to get the title for my boat and trailer. I asked a supervisor to show me a document I signed acknowledging this policy. He said it just was policy. Pretty much what you expect from a low end bank! Still don't have the titles and have no recourse other than write this stupid note which is making me feel better but will have as much impact as a fly turd hitting my paper plate! Problem is I can't yell at the customer service people, the idiots upstairs are the decision makers but there is no avenue to pursue a conversation with one of them! Well played Bank of the West! No wonder no one is merging with you!

Hello,
7-20-15 at 9:45 am I experience the most Disrespectful and Rude teller at location 7310 East Arapahoe Road Centennial Co. 80112.I have been banking for 50 years and never been to any bank that do not ask the following questions:
-May I help you
-What can I do for you Today
-What transaction do you prefer
-Do you want to make a Deposit
-What account do you want it in
Until 7-20-15 NON of the questions were ask. The teller was totally Disrespectful all she ask is do I what an account balance and demanded my ID so she can give me my balance. So she took my card and money and went to the Teller window and open my two accounts because I watched her and put my money where she felt like adding and never ask what I wanted done and then she gave me a receipt for the deposit and would not give me an Account Balance. I had to ask 3 TIMES to give me my balance and she just looked at me. I told her she did not ask where I wanted my money placed and then she asked. I told her the checking so I could get out of there and go back to work and I had to ASK by YELLING again for my balance. This was totally RUDE and DISRESPECTFUL I wanted my money added to my SAVINGS.If she had did her job right then she would have known what transaction I wanted. Why are you hiring people and not training them right? This is 1st time in my 50 years of banking experiencing this kind of DISRESPECT & RUDE behavior. I have gone to that bank several times and was treated with TOTAL RESPECT by Jenny and Chris they are always professional and always ask what transaction I wanted to do every single time.I will never go in that branch again if I see this RUDE teller is the only one there. I don't know her name and the only number on my receipt is 21122-02.I did not get out of there until 10:05 dealing with her.

We are trying to purchase a boat from Bass Pro Shops but Bank of the West has not released the title and it has been 3 weeks. Why does Bank of the West have such poor customer service?

Paid my loan off on line on the 18th of march, it was posted on the 19th and today I'm told the lien release won't even be mailed until 4/2/14. There isn't any excuse for it to take this long.

Similar experience.....I have been trying to change my loan auto pay and now since my account which the loan was pulling month payments from which is Bank of America I have changed.

Now my monthly payment is behind and late and I cannot get through to anyone to autopay.

When i try to autpay through the automated system it says my loan # is invalid......


Honestly I am ready to get in touch with the BBB considering this service is unsatisfactory

Customer service at Bank of West iisUnreachable for questions.
Called 5 times, waited 25 minutes to talk to a service rep and each time Call was lost

Just got through the 800 after holding 25 minutes.

Dave Bente2/23/2015 1:36 PMGood Afternoon Shanice, I have been trying to reach the loan pay off and title department regarding an account pay off and to find out where a title has been sent. Problem is I call the 800-827-7500 and for the past 3 weeks, never have gotten through to a live person. I have been on hold at least 3 times for over 35 minutes. I need to know where a title has been sent and when. Any help you give me would be great.

i have been trying to talk to some one at the bank for 3 days with out sucess. i have been on hold for as long as 40 min with no results. the phone no ive been calling is 1800-827-7500plus several others. im very dissatifyed with this bank. i sent in a blank check to set up automatic with draws and have a payment due and dont know what to do. PLEASE HELP please call me at please tell me who to call or put me in contact with some one.thank you

Do not do business at this bank!! they are worse than the big banks there customer service Stinks!!! there is the manager at the botw in fresno ca.onshaw ave her name is debra,She jst lies to customers and smiles to appease you..Shame on you bank of the west,your only as good of a bank that your CUSTOMERS make it.,,But lose debra,branch manager.and robert,who calls his self a loan officer.. I am in the process of making a vide-o about botw. and i hope it goes viral..Good redience bank of the west!!! a very, very unhappy customer...