Apple Customer Service Complaints - page 2

I kept disconnected from the customer service for request a refund so it took me like 1h for me to be able to actually talk to someone, do they mean to do that?

I have been an Apple customer since the 1980's. My first Apple computer was a Lisa, and I've owned about every Apple product since. In the last several years it's become clear, through horrible customer service calls and restrictive policies, that Apple Inc is one of the worst tech companies on earth to deal with. So sad and disappointing.

Apple support is a joke! 23 hours to wait to see if I can even reset my password & then I'm being told even in the 23 hour time period that it could take LONGER to change my password since apple changed it on me to begin with! Y'all are absolutely ridiculous and need a better solution

I spent over an hour with Apple Customer Service--trying to get Apple TV+ to work so we can watch major-league soccer on our TVs. This after three times (over recent weeks) trying to do this myself. The complex routine require back-and-forth from phone to TV back to phone multiple time (for password, password resets, log-in address, authentications numbers--several times, all failing). The Apple TV+ routine was a failure with the Customer Service gal--who was very patient but surely about as frustrated as I. I told the gal that I was out of time and had to hang up. Overall, she was pleasant and tried her best--but the ridiculously complex system would not cooperate.

I called apple support about an issue with adding my spouse to my apple credit card. The woman I spoke too told me that she was a specialist but yet could not tell me why I could not add my spouse. I'm assuming after putting me on hold for 7 minutes, she realize that she wasn't a specialist and could not solve my problem and hung up. Thanks for nothing.

Apple they don't care about your iPhone products they just leave you on the phone hanging charge you an arm and a leg for a charge you don't know nothing about

I called because my Apple Pay wasnt responding with any purchases I made. That's funny! I have literal funds here, i wonder if its a technical issue, let me call! We both said hello and i gave him my name and he said he couldnt hear me. I said why not? I repeated myself over and over my freaken name and it was downhill from there! We never addressed my problem because he wasnt spelling any of my info correctly!! I'm enraged by now. We finally authenticate myself and he's so out of breathe i guess that he said he'll put me on a 3 to 5 minute hold and i snapped! You Virgin!! I wont wait 5 duckling minutes because you have an incompetent attitude, NO! So i hung up. Got to a lady this raven oily housemaid asked my name i said it she started yelling atop her lungs that she couldnt hear me and hung up. The first time! I hope her throat catches fire and she burns from the inside out! And as for the first male: i will not respect you so your greasy wrinkly granny with the holes in her panties can taste my chocolate frosting! You horrible horrible creatures!

Customer service agent Patricia is not the knowledgeable person I have ever chatted with!!!
RUINED SPECIAL OCCASION OF THE DAY!!!

I ordered apple product which was supposed to be delivered in one day, i reached out with her and she guaranteed to pick up is available in a day!!! she said updates will be sent to be and i can have the delivery!!! horribly cuz of her it did not went well!!! i called to the customer sesrvice finally other knowledgeable higher position person explained it is not possible also it needs to be take 3-5 days to change delivery method... thanks patricia for awful experience!!!

I took my phone in for repair numerous times for the same issue. I was particularly careful to take it in BEFORE my warranty ran out. I was told not to worry as it was documented I was having trouble. The warranty expired, the phone is still doing the same thing and now they are telling me that I have to pay for the repairs. On top of that, they wiped out all my apts and the passwords. They were quite rude to me.

The issue with apple customer service is Apple itself doesn't provide their apple tech enough authority to do anything.

had an issue with my password not working and called Apple to get it resolved. I repeatedly got hung up on when I pointed out that the representatives were not listening to the problem or the fact that I had already tried all the normal steps. When I finally was transferred to '3rd' level customer support and had to repeat everything again twice, I was told that I need to erase my system and did not even try to resolve it any other way. The lady did not even suggest that I try to reinstall the OS. She didn't even know whether the reinstall would erase the data that was there or not. I asked how I could get the data off the drive first, she suggested that I could call a data recovery service. I spoke to a few more '3rd' level techs, all of which knew less about the OS than I did. None wanted to take responsibility for their lack of knowledge and simply find someone to help me properly. I can and did simply go to the web and find out how to simply copy the data. Sure, I could have gone to a data recovery service and paid $100-$500 to do this for me, but why? I can easily follow directions about using Terminal and do it with a few simple commands, but none of them would help me find the commands. All they really needed to do was point me to the right place on Apple's website to do so or have someone knowledgeable give me the commands. While, I don't know linux, I do know a bit about programming, so it was not an issue with just a few bits of information. Something that could have been easily handled with a real technical support, was mismanaged from every encounter. The error was based an issue with their operating system and no one would take responsibility for that and find and real resolution. I even pointed out that the password work for the recovery, just not in the normal sign in mode, which goes to prove the issue was the OS. Furthermore, I could see the files and therefore there was no need to erase and could easily be copied. Not having an option to reach someone beyond individuals who had very low level training beyond reading a script caused high anxiety and only resulted in bad suggestions.

I've never had such a bad online shopping experience as I'm having right now trying to order some airpods. Long story short--apparently my apple account balance got a hold put on it but no where does it say that's the issue when trying to put in an order online.

Instead, the error message I got implied I couldn't use both my apple account $ and a credit card for the balance. First step was I bought another gift card so I could use that. Email said it would take "up to an hour" to arrive. It took 16. Tried to redeem GC on my laptop and couldn't. So tried CHAT and chatted with a rep who took forever to basically tell me that GCs can't be redeemed on anything other than Apple devices or apps. Finally redeemed on my iphone.

Tried to order again. Wouldn't go through. Then called cust service who tried to put my order in (and I had to give her every little detail verbally since she couldn't access my shopping bag. UGH). Then she couldn't submit my order and determined my Apple balance had a hold on it.

She then transferred me to someone else, but of course NONE of my info went with me so I had to repeat the whole issue. That guy said that sometimes there are glitches that put holds on balances. Said it will take 24-48 hours to get the hold off of it.

HOW MANY DAYS DOES IT TAKE TO ORDER A PAIR OF AIRPODS?? So far, 1.5 plus another 24-48 hours.

Recovering your AppleID password from Apple is a RIDICULOUSLY long, fraught, and tedious process. First it takes over 24 hours to confirm that you are you and THEN they insist it takes about a week to actually do the recovery. WHAT?!?!? Why??? It takes the federal government less time to recover my account. This is a technological process that should take milliseconds to process and verify. I FREAKING HATE APPLE!!!!

I was dumb enough to order an iPhone 14 online and was to do a trade-in for my iPhone 11. I followed all the steps that was given to me for preparing to send it back. I then sent it back. A few days ago. It showed up at my door. One person told me that my refund had expired. The next person told me that I declined the refund and that my activation lock was still on. I went to the link they gave me. And that phone does not show up on my iCloud account nor the Find My page. After talking to three more people, I had someone to tell me that they've got everything set up and for me to do the trade-in. The trade-in went from being $220-$160. Today I received the trade-in kit and then an email from Apple stating that they have attempted to contact me. So I called Apple, after speaking to two more people I was told that I declined the trade-in again and that I was negative. But they would continue to do a trade-in of $160. When I asked when the email was sent to me, he was unable to tell me. I told him that they had something wrong with their system that I have not received an email and that I would not refuse the trade-in. He continued to tell me that their system is flawless and they do not have issues like that. I told him at this point I would rather destroy the phone, then to deal with Apple customer service anymore. He told me I couldn't do that that it would cause chemical leak. The gentleman hung up on me when I told him that I didn't give a flying flip what he said, that Apple system had some kind of flaw or something going wrong. I spent almost 3 hours total with no resolution. I will never again order or deal with Apple online. Apple customer service is horrible.

I think they either pay their the call support staff to purposely questions in circles to antagonize the customer (what a dumb way to waste time) or Apple just doesn't care about support. Sadly apple records calls for review.
Walked in the store and problem resolved in minutes.

Awful company. The do not care about existing customers, only interested in MONEY. In my opinion all this comes from Tim Cook right down the line. Every time they release a new IOS It makes an IPad slower and harder to use. All designed so you will have to buy a new one. I have purchased three new IPads to have them all turn into junk. Talking to someone that is suppose to know what they are doing to help fix a problem is ludicrous, the ask you to go somewhere on your pad that isn't even there...and they are suppose to be efficient??? Never again buy anything with the name Apple on it or remotely related to the. Again Tim Cook is the problem.

Appalled that a post to the apple community product feed back forum was deleted for no good reason. My post stated very simply, that there are many people using solar power generated from the sun to live by and to power there homes and it would be useful to have information about the percentage of cloud cover posted along with the other weather details in their weather app. Very short sighted, ignorant and inconsiderate people running that forum. They pretend to care and pretend to welcome comments but the fact is that they are just a bunch of corporate monkeys pretending to care about users and don't even read the posts submitted to them. Shame on you Apple!!!!!

worst support ever to get simple answer have to wait for hours on call and then 100 times it gets transfered from in store to genius bar team etc etc n then eventually call disconnected waits for 1 hr wait time..Apple invent so many product they need to work on customer service and have one support representative viewing customer dashboard with all details answer query than going back n forth

I had a promotion of if you buy an apple product you get 3 months of Apple TV for free as a trial promotion. Called Apple customer service where a condescending weird guy told me he worked in sales and I would have get transferred to Media about the promotion. Get to the media department and was asked nearly 10 questions about where I bought the product, when I purchased, read the serial number, told my name, address, phone number. Just to be told I don't qualify for it because if I did it would've been in my settings, I was also told to go to the apple store I purchased it and they could further assist. I'm not sure how that makes any sense but this is Apple.

We have been trying for 6 days to set up a new iPhone for our granddaughter. We forgot our iCloud password and when we tried to reset it we received a message that apple didn't have enough information to allow us to reset our password so we were forced to do a recovery on our Apple ID, it took 24 hours for apple to tell us we'd receive a text in 4 days to let
I know that our account was verified. We waited the 4 days and no phone call. We called customer service and they asked to do the same thing over again. They said that no one in company could override this. I'll bet that if Tim Cook's granddaughter would have to wait 6 days to be able to set up her new phone.
Why can't we answer question that would validate our identity to be able to set our phone. I don't think Samsung would do this, I am of the mind to purchase my entire family Android's.
That would be 6 apple user lost.
Very disappointing.

Apple customer advisors tell blatant lies. On call someone told me they have raised a ticket but they will not raise it. On chat some one told me call us and the service team will resolve issue
In 4-5 mins however after 24 hrs no resolution. Cheating customers

Contacted apple support multiple times for different issues every single time they did nothing more than waste my time then told me to call for more support. Thay send links that dont work and you cannot reply to any emails . The worst so called support i have ever experienced in my life.

Customer service is total garbage. Illiterate idiots that keep asking the same questions over and over again and not resolving a thing! Spent nearly 1 hour going in circles and if I didn't know any better I would think I was dealing with some shady mom and pop store and not a multi billion dollar corporation.

Horrible customer service! My problem was never solved and I was disconnected. My problem is still an issue and no one called back

Open letter to Apple inc.
To the public opinion.
Fellow consumers. Few days ago I was looking for solutions to replace battery on my IPad Air 2 on Apple support website and after entering my model into their pre estimate questionnaire it said $129, but not final price.
So I call support and agent after taking my iPad serial number, ran diagnostic and confirmed that battery needs to be replaced, cost about $100 or so. So I made an appointment and on Friday went to Apple Genius Bar. Unfortunately, the friendly representative happily informed that Apple doesn't replace battery, they replace the whole iPad. I said fine, works for me, it worth$100.
But she said they do not have replacement, too old. And I asked why Apple website support never mentioned the age of iPad, the live agent, who run diagnostics never mentioned the age limitations. So the rep said to call Apple support again, maybe they would have a solution.
I called again and Senior advisor said that neither website neither the agent who run diagnostic are in the know. He officially took my complain , gave a case # and said, see ya. So translation, throw the iPad to the lake.
I always praised Apple customer service, but now? I cannot talk to the Head office or someone with higher pay grade , decision maker, they shielded and emails could be lost on some clerk desk or else. I even went today to Yorkdale Apple store and handed over the printed copy the Team Leader. She promised to follow up with the company.
Is it even legally binding to dismiss support.apple and live agent opinion?
Where is the silver line between deception of consumer and breach of trust?
Please let me know what should I do.
Leon Man