Acer Computers Customer Service Complaints - page 2

I just bought a brand new computer that was delivered *today* (April 16th 2016) and I opened it up and began the process of updating my drivers etc.
Halfway through the PC detected an error and went into a restarting cycle. So I decided to do a system restore, which was fine.
Unfortunately, on rebooting, the computer prompted me for my windows activation key, stating that it should be on a sticker on my computer. No such luck. After trying anything on and around the packaging that resembled a product key I realized that there wasn't one anywhere to be found.
So I finally bit the bullet and called Acer, thinking "how tough could this be? Brand new computer, we just need the product key for the pre-installed Windows system"

No. Apparently they insist on hiring the most supercilious, condescending creatures who do not even know enough about computers (and buying new computers) to understand that it is *their* job to get me the product key of my pre-installed software. Not only did this man insist that it was NOT Acer's responsibility to help me with my problem, he got ruder and more condescending each time I tried to restate the issue. I just assumed he thought I had bought a separate Windows installer and figured I would try to bring him back to the same page. But no, he kept trying to explain how "Windows belongs to Microsoft" and then trying to explain the difference between hardware and software and how Acer "just builds computers" and that this was not going to be their issue. Then he told me to go talk to Microsoft instead.

Just in case anyone is wondering, I work in technology, I've built my own computers and this is a new gaming laptop I was excited to buy. I thought Acer was good at handling things, my bad.

The only way this problem got fixed was because I finally stopped arguing with the rude man and called Microsoft. They also confirmed that I should have been supplied a key from my manufacturer but at least they were kind enough to help me locate it through the admin access. Either way, this is now officially my last Acer purchase.

For those considering the purchase of an Acer PC, it's worth noting that their support is ONLY for hardware. If you have a problem which involves software in any way at all, they will refuse to even answer a simple question unless you pay a minimum of £40 (in the UK = about $60 or €53). In other words their support is only useful when, for example, your screen breaks.

I bought an Acer Travelmate with Windows 8.1 pre-installed. I wanted to install my own copy of W7 over the top. Acer had told me the PC was compatible with W7 and supplied the drivers, but when I asked them even simple multiple choice questions, such as which boot settings I should use in the BIOS and whether the HDD should have MBR or GTP partitioning they refused to answer without being paid as noted.

If you do buy an Acer PC with an OEM version of Windows loaded (i.e. ANY Acer PC) make sure the vendor will be able to support you with operating system problems because Microsoft don't support OEM products and Acer won't do anything without charging you.

Also make sure you create a recovery disk before starting to use the PC because Acer do not supply a Windows disk, nor a recovery disk, nor an activation code for the pre-installed Windows. If things go badly wrong and you need their help to get back to where you started - you guessed it, they will charge you.

I am a student from nyp, last week I sended my laptop to service because of my Navidia graphic card issue. What happen is that when I play games Using that card there will be weird colours flashing around my screen whereas my Intel card works perfectly fine. But my only mistake when sending them my laptop is that I disable my graphic card which is maybe why they are unable to resolve the issue. But aren't they trained to solve this type of stuff? I even told them that it is the Nvidia card problem. But one week later wat happen? They say that they updated watever blah blah and they could not find the problem.Then I sended it this Tues where they promised to send it back within 2 to 3 days which they also failed to do it. I am also a student who depend greatly on my laptop on softwares like autocad photoshop, yet they still make their customer wait even though they already failed once

I am on my 3rd Acer laptop and I have no problem with their products at all. However I needed a desktop monitor to double my screen and on 12/30/15, I purchased a refurbished monitor. But because my order was not updated and not sure of what I am getting as picture was not available, I made attempt to cancel. I send several email from my Acer account follow with may 800 calls but nothing. They shipped and when I got the item on 01/09/16, I made several attempt to call and finally got a very rude and dismissive customer support rep who told me me she only handle Ebay transactions for Acer. Whatever I said was countered by her. not a helpful rep to say the least. As of today 01/11/16, my account on Acer website has note been updated with my order status. Just know that you are taken a risk if you buy anything on Acer refurbish website. Their products are very good but my experience about their customer support is NEGATIVE. Be careful.

I purchased and Acer 2 moniters problms registration is not respond customer service interface.worst service

I

Bought a laptop. Sent it back to you '",all debit card mark Donnelly. Sent. It but I paid for it

Made the mistake of buying a Gateway all in one at Costco, thinking I'd either not need customer service or if I did, get Costco's allegedly great customer service instead of Gateway/Acer's known horrible service. Wrong. All Costco's "concierce" service does is transfer you to the manufacturer, so you still have to deal with Acer. Had a recurring Wifi problem which they twice temporarily fixed over the phone, but it kept coming back so they had me send it to their facility in Texas (and my expense, natch) so they could finally refurb it. They didn't refurb anything, and whatever they did do had no effect on the problem, so two months later I was without Wifi again. By this time they'd "fixed" the same problem three times, once in the shop, and I requested they replace it with another unit instead. They insisted that no, I should send it to them again so they could (pinky swear) really fix it this time. This time would be different because they'd have a level 2 guy who actually knows what he's doing, as opposed to the level 1 guy before who didn't? Two months after that, the same problem happened AGAIN, and they still won't replace the unit. Insist it must be a software problem, notwithstanding 90% of the software on my computer is what came with the unit, and the other 10% runs without incident on my other three machines. Have to give it to Diane, though, she's got the voice down pat to sound as if she really, really is trying to help after all, even though her function is the opposite.

The best part: Costco won't even start their own warranty process until Acer admits they won't do anything under theirs. As long as Acer keeps toying with you and pretending they're trying, you get no help from nobody.

To Acer Support dept.

My wife purchase a Acer tablet now she having Problems she needs technical support, she can not get Standard videos.



Thank you

Jimmie peterson

I have purchased over the years an Acer phone and a small Acer computer. I should have learned my lesson with the first device I bought. I had to replace the memory in the computer after one year, and I cannot obtain a new battery for the phone (Acer no longer makes them). Complaining to the company is a waste of effort. I will NEVER buy an Acer product again.

very poor and fraud service personnel at nehru place service center,delhi. they were asking for a complete replacement of hard disc also meant loss of my precious data. But the persons sitting locally there repaired it by merely formating my laptop

i hv nothing to gain fromm this post of mine.i just want to reflect the dissatisfaction of a customer,which should matter for a moral company.

I have recently bought an Acer laptop less than 1 month ago. I was unable to log in to the internet (wifi). I called the tech support line, and was unable to get the help I needed. First of all, I am in no was a person of prejudice, but I could not understand the support tech, and she could not understand me. So she got another person to speak with me, which was of no use, again the same problem, neither one could understand what was being said. Finally I was given a number for a "higher" tech support team member. He was easier to understand but had no idea how to handle the problem, after trying several different things( none working) he then tells me that I will have to pay a fee to have the problem with my laptop fixed. I told him the laptop was less than a month old and if he thought I was going to pay to have this problem fixed he was wrong. I told him I wanted the number for Acer and that I would send the computer back to the company and either get it fixed or my money refunded. He then gives me a number for another support tech ( Third number) and I was able to speak with a gentleman who was finally able to fix the problem ( and he was of a different nationality). The point I am trying to make is that Acer needs to hire people who have at least "some " knowledge of the product, instead of people who are given a sheet of paper and have know idea how to help with computer problems. I will never purchase an Acer product again. In the short time I have had this lap-top it has been nothing but trouble, but if they at least had a tech team that could help with technical issues, I would not have made up my mind to purchase anything "Acer" again.

OK My ACER Aspire V5 laptop is out of warranty. It has crashed at least 4 times and I paid responsible people to fix it. My last crash lost Windows 8. It is still there, but I get constant interuptions to 'activate windows' which I can't because the OEM license copy of the product key is not attached to the laptop.
Today I have spent 4 hours with Microsoft, ACER and spoke to India twice. Only ACER can give me the keycode and you can't contact them after your warranty is over.
Worst laptop and worst service I have ever had!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Acer customer service is so bad, it's almost laughable. They really could not care less about resolving any problems I have had with my acer laptop. It will be the last acer product I buy.

Have an acer a500 tablet for around 5 years now. I was always happy with it for the most part. Often recommended acer products to my friends but that has all changed. I had been trying to update the software on my tablet for a few years but was never able to do it. Everything I tried it would say that I had poor network and couldn't do it. I just though a few times that maybe my WiFi was kind of poor. Eventually I sat the tablet to the side and forgot about it until the next time I use it. So I searched everywhere online today looking for an answer why I couldn't update the software and if there was another way. Seems I'm not alone in this issue. Decided to call technical support and since no longer have warranty, Abu wants to charge me a one time fee of helping me address the issue. I told him that's not right to charge me when all I want to do is ask a few questions about where I could download an update. We went back and forth for a little whIle. I eventually just hung up and have decided from this moment on that I will never own another acer product again. Not because of the product but because of the lack of support we get. Guess Samsung will be the smarter choice next time.

I buy a brand new laptop may 2015. Touchpad not working properly. Four times Fedex to service depot, Acer cannot repair it. Acer promises another model to replace. 90 days already, client does not have his laptop.
REAL BAD COMPANY.

Attitude deplorable. Would never buy another Acer product and have recommended the same to friends. I am going to post the whole sorry tale on media websites to warn people of the diabolic attitude of the company.

Absolutely diabolical, cannot believe the treatment I have had from this company. 6 months my issues have been going on and counting. Anyone thinking of buying a computer make sure it's not an Acer. There after care is unbelievable poor.

I would like an acer manager to call me regarding my disappointing experience with acer. I paid to have my computer repaired as I could not get it to work the message was 'THE USER PROFILE SERVICE, SERVICE PROFILE CANNOT BE LOADED' then after 5 weeks it stopped working again. I then called acer again and they stated I would have to pay more money. I thing this is absolutely disgusting. I am at a local library to send this email as I have no computer. how can I take this complaint forward. Your numbers cost a fortune to use. please can someone call me.

07930 441728.

I Asked the person on the phone whom I could complain to and they just said they did not have a number or a name they were not helpful at all.

considering I am in the process of getting a new computer to update it make me think not to buy and acer computer due to my experience with acer. I ask for a call because I cannot get to the library everytime I have to speak with someone.

I called on Monday 3rd august at 11am, and the name he gave me was RAM, BUT HE WAS NOT WILLING TO GIVE ANYOTHER INFO AS ABOVE.

kind regards,

carol hart

I purchased and Acer Laptop directly from Acer. To put it mildly, while I like their products, their customer service, from sales to sales registration is seriously lacking, both from an on-line customer interface as well as human customer service interface.

I recently have purchased a Laptop from US and unfortunately it is faulty the keyboard was messed up and Battery was not charging, and due to international Purchase I couldn't return the product, so contacted ACER as its well under Warranty, wrapped the Laptop off and send to them, received a letter saying the LCD screen is broken, I am totally shocked as its a brand new laptop and they charging me for something which I haven't done, so called them and after investigation they say that the product was received like that, which I disagree as when we wrapped the laptop there was not a single scratch on the item.

so I asked them to send me picture of my Laptop and the Packaging, which they say was not damaged by UPS. but they say that they are not sure if they can send me picture of the package which is pretty doggy.

Don't know why I should pay for a fault which was not my fault.

Would never recommend ACER to no one for the amount of stress it has been causing me already within a month.

id highly recommend never getting a acer anything due to their customer service. they were completely rude and unhelpful due to the fact that my laptop which i have had for a while was out of warranty they were basically telling me that i had to either buy their recovery disc or f@ck off. its truthfully a wonder that they haven't been sued.

Hi.

I am Adam from Canada.

My friend has given me his lap top Aspire E1-2500 as a gift.

I find this lap top very complicated to operate.

\Can you please send me a guide ti get it started from basics.

My email Address is

Thank You.

ADAM.

NEVER PURCHASE A ACER ANYTHING...BECAUSE IF ANYTHING GOES WRONG YOU WILL BE WAITING FOREVER TO GET IT REPAIRED.....I Purchased one of these Acer Moniters with Windows 8.1 4 G Hardrive and Problems have Started already...EVERY 5 SECONDS THE ACER Moniter goes Dark and Turns itself to the Standby mode...If it is Not that then you May find after 10 seconds the Screen goes Black and if it left for another 5 Seconds the Whole machine just SHUTS DOWN.........I WILL NEVER BUY A ACER ANYTHING AGAIN...WASTE OF TIME AND MONMEY.

acer service is horrible... every time after repair u will find that some new problem has occured. no one takes responsibility and no body is held accountable.. i dont know how this company runs?

I have been trying to reach ACER for 2 weeks about an in warranty repair, and have yet to speak with a human being. I am continually sent to a third party company that charges to give advice to repair the tablet that I've only owned of 3 months. ACER's registration, warranty, activation, and repair system is intentionally convuluted and difficult in order to get people to give up and save a few bucks. What a crock of SHIT