AT&T Uverse Positive Customer Service Ratings - page 2

Love our service and programming. Have had great customer service. Could not ask for better.
Also a big Thank You for not having Al-J on the program listing.

So you're running a business out of your home on a residential account. Here's an idea. Get a business account! (That goes for any company you're getting service from, NOT just AT&T).

Second of all, I've been able to get through constantly to Uverse Technical Support in less than 10 minutes each time with absolutely no information. It's called listening to what the IVR is asking for, not just screaming until it hangs up. I wouldn't want to listen to you either.

AT&T's Customer Support is just fine if you use your brain instead of going "IT's not wworking, your company sucks, blah blah blah". Use your words like the ADULTS I assume you are and you'll figure out that it's not that hard.

From Riverside, CA
I called customer service on 5-3-13. Carrie was courteous and very efficient. She scheduled next day service call for a technician.

The technician arrived on 5-4-13 on time and Curtis C. was courteous and extremely helpful with all my questions. He gave us prompt and very efficient service. He resolved the problem immediately.

It depends on who you get for tech. support weather your experience is great or not so great. 1st experience was great. I cannot remember the ladys name now but I tried to request her again and they said I could not and my 2nd experience was terrible and could get no help at all. After shelving my problem for about 2 weeks. I got up the courage to tackle it again. Things were not going to well. I had been on the phone with Geek Squad and Netgear for over 2 hours. Sooo frustrated and about to pull my hair out I dialed At&t and when Migel answered I said "I am so frustrated, please before you get all my infor. that I have provided all night long, let me tell you my problem first." I did this and he said of course I can help you. It was a complicated problem. 40 min. and Migel totally fixed everything! Other than getting a lousy tech. support person my At&t experience has been great. Hey At&t how about letting your customers choose their tech. support person if you want better ratings. Thank you Migel, At&t should give you a raise,)

everything was thumbs up for me in cocoa beach
went the u verse package - got all the help i needed and called back with a few issues.....they came right out with service guy named will ws6190 cocoa beach florida and he was the best you could ask for..completed solved all issues thanks will

When we first got our Uverse installed, we had a few issues, where everything would "lock up". We would call support, and they would walk us through a re-set procedure, and then do a re-set remotely to our switch box somewhere. This occured several times over a couple of months. A couple of times, they would send out a rep. The last time, they sent out one of the regular AT&T reps (not Uverse), named Benjamin. He spotted a short in our line, and removed the shorted filter the installer had put in our garage, by the reciever. The problem has not re-occurred in the 5 months since. Very pleased with the package, the service, and Uverse in general, especially Benjamin.

I'm only here to say great things about our service from Indianapolis IN from AT&T U-verse installation technician. I told him I would put in a good word for him. He was very down to earth, yet professional and hope others experience the same character in their technicians. Thanks again Christopher from AT&T Midwest Uverse premises technician!

AT&T has two services! DSL and U-Verse. I tried DSL 4 yrs a go (Back than AT&T did not have U-Verse) and it was slow as hell and I canceled within 2 days. So when Comcast was over charging me for my services (please note I was with them for nine years) I decided to give AT&T U-Verse a try it was available in my area. AT&T U-Verse was installed on 1/15/13. I have U200 and 12meg internet. I need to say I was scared on trying it! I see a lot of people having problems with AT&T. I must say I'm very happy with it so far. I talked to the IBEW installer he told me 90% of the problems people are having is because of the existing coaxial cable they are using! U-Verse NEEDS to use CAT5 cable! AT&T spent millions and millions of dollars on U-Verse. The modem is the brains of the system. All of the Cisco cable boxes need to communicate with each other (please understand the cable boxes are minicomputers) and the best way for this to happen is a CAT5 Data cable NOT a coaxial cable. My personal recommendation! If you have U-Verse and using existing coaxial cable. Have AT&T install the CAT5 data cable (un-spliced from modem to cable boxes) in your house. It also would not hurt to have them install a new phone line outside from pole to your home. It will take care of the problems you are having. My opinion AT&T's customer service needs help! My service was installed on 1/15/2013 I was having problems setting up Outlook 2011 for Mac. I called technical support on 1/19/2013. The first tech (level one) went over the settings with me that did not work. So she sent me to level 2 technical support which the guy tried selling me a extended Service plan! I explained to the tech that I was not paying for a extended service plan because my service was only installed on 1/15/2013 and Microsoft is a standard program everyone uses. I wanted to talk to a supervisor in the level 2 tech department. He transferred me to sales! I told the sales girl that I needed to talk to a supervisor in the level 2 tech department they finally transferred me! I explained everything to the supervisor in level 2 technical support and she understood and help me out! We fix the problem together and she apologized for the inconvenience. Please note my ratings are on the supervisor in level 2 technical support. Hopefully AT&T will read my comment and definitely fix their customer policies and service people. Please remember AT&T the customer always comes first!!!

Used ATT tech 01/19/13 was very understanding and worked on the issue I was having. Unfortunately, issue requires a visit, but good so far!

To Att Company Directives: Why It Feels That Nobody Cares About These So Many Complaints From Your Customers About Your Services, Or From Yours Customer Service People. To Me, Most Of Time I Have Gotten A Good And Kind Customer Service, But Before Yesterday When I Called, The Employee Did Not Give Me Any Good Service, Which Made Me Feel Angry.
It Does Not Mean That We Are In A Bad Company, But This People Are Just Simple Employees, And Their Job Depends On Their Customers Service Skills. So, Are They Allowed To Put Down The Att Company's Reputation?
For Your Attention Thanks!

Paulo B. was great. He was AWESOME. GREAT customer service! He deserves a raise!

I don't know who you all are comparing Uverse to, but as far as technicians go, their appointments are quite good. My ISP gives me a day a week from now running from 8am-8pm. Uverse is able, a lot of times, to get someone out THE SAME DAY. Quit your griping. Things go wrong, it happens.

Complaining that your BELKIN BATTERY BACKUP, that Uverse gave (didn't have to, but did) isn't working and now you have to buy a new one? Poor you. You could always request a new modem, with a POWER CORD and not use a battery backup at all. It's free!

To everyone who says the customer service is the worst, you're all screamers right? The people agents hang up on? I havent met one customer service rep who wasn't willing to help, if you asked nicely. Believe it or not, its NOT THE AGENT'S FAULT.

Here's an IDEA. Read the TERMS OF SERVICE of Uverse, or any other company you get services from - If you work at home and are losing money because a company can't get a technician out RIGHT NOW (insert rage fist here!), get a BUSINESS ACCOUNT. That's what they're there for. Don't know what to do about not having your TV for a night? Try reading a book! Go for a walk! Play a boardgame! Spend some time with your kids/parents/pets! It's NOT the end of the world. Your phone doesn't work? What are you calling on??? Ohhhh your cell phone. Why not see if they can turn call forwarding on so that you don't miss those uber important phone calls?

Seriously people, use your heads.

I was actually happy the first week of u-verse. Then our tv's would randomly lose signal. First call- tech arrived on schedule, said modem was indicating a lightning strike. We didn'nt have a storm that week, but what do I know. So he replaces modem, no charge, cool things happen. 24 hours later, tv's all saying lost signal. Second tech arrives on schedule, impressive. He starts throwing people under the bus stating several bad connectors. He leaves, all is well. 3 days later, yep, you got it. Third tech also arrives on time, states he found a bad connector in one bedroom. He leaves, we never had a problem again. Until our bill came for that month, we got a $ 99 dollar service charge for a supposedly broken box somewhere in the house. I feel the tech should have told me this. I coulda went to the Home depot and bought a new outlet box, and the crimping tools for a quarter of thar service charge. We contested it, and were told that they would get back to us. So my wife pays normal bill, and they shut all of our services off. She calls next day, and rep waives the repair, and resets our services. 2 days ago we get a$90 reset charge which at this point we will pay, but wont forget. If comcast didn't have such a rude service rep, I would not be typing this. In all fairness to Att, everyone we talked to were very friendly, and respectful, however I have to question their service techs. This issue should have been resolved by the second service call. On a scale of 1 to 10 , I give them a 7. As I like the services ( Long as there working).

I have had all the providers except one Dish, I switched to U-verse in Sept 2012 and I have no complints in fact I have a clearer and better HD than with the cable provider I was subscribed to. Absolutely no problems with instalation, Cus service, billing and contacting the service department. A young lady(Hannan) came by my House to check on my service to see if everything was to my satisfaction. Totally

My experience with AT&T U-verse's Lorraine is very pleasant. She is very accomodating, friendly, patient, courteous. AT&T is very lucky to have Lorraine in your company.

Well, I am surprised. Most of the time ATT Uverse customer service is worse than terrible. The thing is they make you feel good on the phone and assure you that the problem is resolved, but it rarely is. You end up having to call them back to get is resolved, and then you are back to square one. It is so frustrating to having to repeat everything to every customer service rep and most of the times they have no real idea as to how to fix the issue.

Well, in summary, the customer service of Uverse ATT sucks big time!

But once in a while you come across these cool people who understand you and fix your problem right away without wasting time. I met one such person today. Her name is KAT. You rock KAT, thanks for resolving my issue!! She was an angel for me.

P.S: My review here is my average experience with Uverse spending countless hours. But as I said very few like KAT, deserve 10/10.

I had a DVR issue and it took a five-minute phone call to explain the problem. This resulted in a tech rep showing up the next day with a new unit. He actually would've been there that very afternoon except I couldn't be there. While onsite he took the time to check connectivity to all other receivers and found a faulty splitter. He crawled up in our attic on a 100 degree day and replaced the splitter. Best service I've ever had.

Okay, so, this number isn't on any att web sites that we could find. On the bright side, once we obtained it from our new friends @ contact help this has been the best att customer service experience ever. our problems were solved and the associates we spoke to actually sounded as if they wanted to help. It was very strange for us(being long time att customers).

I wish to thank you for your excellant help when I have called for an agent.
I am not comfortable with trying to fix my problems online. Yesterday I had a young man who helped me remove the snowy picture my TV developted. He was so patient and worked hard to help me. THANK YOU SO MUCH.

I have had this trouble with my Internet since long, have contacted 3 different agent on chat but none could help me on this. All says that I need to contact local engineer or pay at&t to fix it.
But one agent made my day, he was with me on chat for an hour and finally fixed my computer.
His name was Lucky lm4392.
You can ask him on the chat, they really do transfer chat to him.
I got disconnected on chat Lucky called me up within a min and asked to start the chat and ask for him.
He was really helpful and friendly.

Your Cantonese services was excellent. Thank you for your help.

Jackey Cheng

Hi I just want to to say thank you to Mrs. Sharonda B. in the Florida location your are the best God bless you for helping me. I would also like to thank Mr. Jeff I didn't get your last name or location but you help me and connected me to Mrs. S. B.
To Mrs. Mary Wilson you are the reason for me wanting to cancel service, so you should thank your fellow team members for saving a good customer, and I know that they like their career, thank you AT&T for hiring such great people.

I had an issue with voicemail when I changed my landline to ATT Uverse. I used the online tech support chat. The tech understood and fixed my issue within 5 minutes. He was very professional and helpful.

This phone number got me right in - Yeah! I had to press the # key 4 times to get a live person but my technical problem was resolved in less than 10 minutes. I've never had a resolution so quickly. Thank you, thank you, thank you!

I had to call and cancel my u-verse T.V. portion of my internet/T.V. package. Barry from the Port Huron, MI office was my customer service representative. He was wonderful! He helped me so much and was so kind! AT&T should feel grateful to have such a helpful kind person working for their company!!!