Potbelly Sandwich Shop vs Subway

Customer Service Comparisons

Best Customer Service Rating

Subway has the best overall customer service rating based upon the companies you have selected to compare.

Overall Ratings

Below is a look at the overall customer service ratings provided for each company that is being compared:

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Subway29.70920
Potbelly Sandwich Shop28.2744

Ratings Breakdown

The rankings listed in the table above were calculated from the following ratings:

  • Subway has had 920 total customer service ratings of which 58 have been positive and 862 have been negative. This has resulted in an overall classification of Terrible.
  • Potbelly Sandwich Shop has had 44 total customer service ratings of which 1 have been positive and 43 have been negative. This has resulted in an overall classification of Terrible.

Performance Over Time

The following chart demonstrates the overall customer service rating for the selected companies over time: