Petsmart vs PETCO
Customer Service Comparisons
Best Customer Service Rating
Petsmart has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| Petsmart | 40.92 | 401 |  |  |  | |  |
| PETCO | 36.01 | 548 |  | | | | |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- Petsmart has had 401 total customer service ratings of which 43 have been positive and 358 have been negative. This has resulted in an overall classification of Disappointing.
- PETCO has had 548 total customer service ratings of which 45 have been positive and 503 have been negative. This has resulted in an overall classification of Disappointing.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
