Petsmart Customer Service

User Reviews, Ratings and Comments

Petsmart customer service is ranked #289 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 40.92 out of a possible 200 based upon 401 ratings. This score rates Petsmart customer service and customer support as Disappointing.

NEGATIVE Comments

358 Negative Comments out of 401 Total Comments is 89.28%.

POSITIVE Comments

43 Positive Comments out of 401 Total Comments is 10.72%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Petsmart

    Customer Service Scoreboard

    • 40.92 Overall Rating
      (out of 200 possible)
    • 358 negative comments (89.28%)
    • 43 positive comments (10.72%)
    • 10 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.9 Issue Resolution
    • 3.6 Reachability
    • 2.8 Cancellation
    • 3.5 Friendliness
    • 3.3 Product Knowledge

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Posted by KWANISHA DAJE


Petsmart Is Trash, They Do Not Spcialize In Dogs At All. I Brought My 4 Pound Yorkie To Get A Groom, They Half Cut Her And Then Told Me There Was Nothing They Could Do Because Shes Moving Too Much (mind You Ihave A Friend Who Says Her Dog Bites People And They Continue To Groom Her For Years) This Is My Dogs First Time Being Groomed And Im Sure She Was Scared, But Who To Bring Her To? Other Than The Best Pet Place In The World? Yea Right Petsmart Is A Scam!!!! They Do Not Care, They Are Tacky And I Cant Believe They Sent My Dog Back Half Cut, After Theye Are Suposed To Be The Dog Go To. They Lady Said To Me "we Can Refer U To Some Private Groomers Because We Dont Have The Harnests And Tools We Need To Continue Her Cut" What??? You Dont Have The Tools? But Arent You A "dog Groomer?" Make It Make Sense, I Will Never Spend Another Penny In Raggedy Ass Petsmart. They Can Never Touch My Dog Again, I Hope They Get Shut Down In The Days To Come.

Posted by N/A


I placed an order which did not give me my free dog treat (buy 3 get 1 free of same or lesser value. So a manager/supervisor had to help me get the online order done with auto ship and 35% discount for first order. Then Petsmart turned around and cancelled my order after spending over half hour trying to get my order straightened out!
They claimed my billing address and shipping do not match, and tgat I used an email that does not have my name on it even though the charge went through.
Now they refused to reinstate my order telling me to reorder but the same first 35% dis punt on auto shop no longer exist because it's system thinks it a reorder. Very upsetting and waste of my time!

Posted by Porche Alexandria


******2nd update PetSmart FORT SMITH *******
Police report filed still waiting from the detective BUUUTTTT as well as I got a call from the District manager Jamie Shrodder(don't know if it's spelled right) apparently there is NOTHING they can do about our money being stolen FROM THE MANAGER he said that "there's no cameras in the office where they have the safe so they can't see her take our money"....HOW IS THAT SAFE to have no camera in the room with the safe?! I'll gladly accept the loss of the $292 but what PETSMART needs to do is realize that they have a thief working among them and I'll leave this in the hands of Karma, cause one thing about Karma is the tables will always turn. Word of mouth goes a long way!!

****Update***
We were able to talk to the manager who did review the video, and older couple did return the Wallet which did fall out of the pocket in the store foyer (cart corral area) we asked if the customer fumbled with the wallet she said no he picked it up and retuned it right to an associate, we we replied "so your confirming the customer didn't mess with the wallet and returned it so the money was still in the wallet when it was given to the associate but when returned to us it was missing, not to point fingers at anybody but do you see how it's conflicting?" She responded immediately "I trust my managers so that's,THAT!" From there we have filed a report with the police and have a detective looking into this.

-Previous post below-
I hope the $292 dollars that was stolen out of my wallet when it fell on the ground was worth it, apparently "an old man" returned my wallet from outside but only stole the money that was wrapped in a receipt instead of all the cash, when we went back to get it and noticed some money missing, the cashier seemed unwilling to get a manager to look at the cameras then when the manager was called (I think her name was Brittney) she rolled her eyes and smirked and made a face at the cashier thinking I wouldn't see and was at a loss for words when I asked her not to make faces at my situation and to help when I asked for her manager. All I was wanting was for someone to show even A LITTLE compassion and caring that I was robbed of $292. Now the "highest of managers" shows up and they are telling me there's nothing they can do, I ask for their manager or the store managers name so I can ask to speak to them and they "can't give out personal information" they said they didn't know the store managers name and if they did they couldn't help me... so what is someone suppose to do if their personal items are stolen on property? I guess nothing because nobody can access any cameras and nobody can reach out to any managers or give any names of managers... sounds to me like this may have been an inside job and they didn't realize I knew exactly to the dollar how much was stolen..

Posted by Agnry


The dog groomer refused to honor my appointment because I was 13 minutes late (after calling to advise), insisting she needed the full 3 hours to groom my shih-poo. I asked her to cut out some services so he could still be groomed but she refused. She didn't offer to try to accommodate me in any way whatsoever.

Posted by Barbara


Ft. Collins, CO store. Can't get help, only 1 checkout open. Items you need are always on the top shelf way in the back. And no one around to ask questions or help.

Posted by Leah


I have tried endlessly for days & nights calling dozens of times, even with rude supervisors. They validate my full amount gift card amount & pin but it never processes. Neither online with my account, nor as a guest check out. Customer service can't process at all. I have heard others complain also. Isn't this the same as stealing money? Yes it is. I have been having horrible migraines spending hours day & night calling with no success. This is not acceptable & your service should not be hanging up on me nor attempting to chastise me for your divaldating my gift card funds. It's $100! I am supposed to forget about $100 & forget all the abusive ways I have been handled? I am surprised no one has filed a class action law suit.

Posted by Anonymous


WE CAME IN THE STORE IN HEATH OHIO ABOUT 10:50AM ON 12-15-22 I SAW A PERSON PUSHING A CART AND ASKED THEM IF THEY HAD BODYSUITS, OR THE DIAPERS SHE POINTED TO A ROW AND SAID THEY WERE IN THAT AREA I LOOKED AT HER LIKE YOU CANT HELP ME? She walked over in that isal and said thats what we have. I then asked her what the difference was? She said i dont know i have never used diapers! She said you can try them on and walked away? The lady that was with me said wow! That was so rude. The persons name was Monica, sure does not know how to treat a customer was not impressed at all.

Posted by Bruce


Second time in a row that our pet dogs grooming appointment was canceled last minute after having it booked for months. They claim that corporate is changing the store hours (on a Sunday night no less) and offered us an 8am appointment tomorrow morning. Too bad we have jobs. Not impressed at all.

Posted by Edwin


I ordered an acrylic aquarium that Petsmart's webiste indicated was in stock to replace a leaking aquarium. I would not have ordered the aquarium if I knew it would have to be built. After more than two weeks the aqurium has not shipped, Petsmart says they cannot cancel the order as it has been sent TO BE BUILT. No indication of when it will ship. Terrible customer service, will not shop with Petsmart again.

Posted by Anonymous


I just returned home from PetSmart at citrus park mal in Tampa Florida. I had my small dogs', I need to change that to, I had an appointment to have his nails clipped and grinded. I warned the girl that he would probably need a muzzle for his front paws. She didn't do his front paws; now I know why she said he tried to bite her. His back claws are barely shorter and they are quite ragged.
We've had this done at a PetSmart in Colorado and they managed, without a problem, to do both front and back claws. I paid $20 for nothing.
He was stressed out for nothing. I don't believe I'll try another PetSmart grooming salon again.
This girl was very timid and if she can't do the job she needs to find another career.

Posted by Arianna


This company has the worst customer service ever people pock up stay quiet others hang up on you others dont help resolve the problem the online is awful I have points and their going up my rewards are not showing and you call customer service for help and its awful

Posted by none


Why does PetSmart people the ones in Tujunga,CA. rude and dont want to help even when not busy. This used to be a great place to shop eventho the prices are too the roof. When Liz left everthing went down the toliet.
Please Company do a better job in screening future employers.

Posted by Concerned Citizen


Very rude manager at petsmart at 11400 Financial Centre Pkwy, Little Rock, AR 72211. Horrible customer service and extremely rude. Upset a lady and was rude to people trying to comfort the lady.

Posted by Anonymous


Worst service i have received from a company in my life

Posted by Frustrated


The website sucks, takes me almost an hour to order one case of food, keeps booting me off!

Posted by NeedJustice2021


Bad customer service at the NorthWales Pa branch. The manager tells the customer she can't return or exchange the product even though she had the receipt to proof of purchases.

Posted by Anonymous


Worst pet store on the planet. You would be wise to go to wall mart instead. At least their you know your screwed before you go in

Posted by Anonymous


Stupid store has no heart. Brought my operated on dog in and was treated like I had the black pleasure. Worst customer service I have ever experienced in my life. The one in Golden Colorado is absolutely the worst im surprised such a wall mart based company is in existence. You can go to wall mart and get every product they have with the same disrespect and ignorance for 1/3 the price

Posted by Anonymous


Worst experience ever i hate this store with passion

Posted by Anonymous


Worst customer service horrible products high ridiculous prices. Complete ignorant staff no care just playing on the fact that its a cornered market. Soaless jerks every employee is a liar and a high school drop out with no care or knowledge on what they are even doing for a job. I will never step foot in one again and will tell every person I kno to not take such a drastic chance on a retarded company

Posted by Anonymous


I went to petsmart with my operated on dog to get a post surgery cone. and not only was I ignored when I asked for assistance the moron working said oh geese I can't help you. As I'm trying to hold my now freaked out dog to try to fit yet another collar (now the third one) tried the stupid doughnut and another cone all unsuccessful. The healing has been drastically delayed because she was able to get to the stitches while I was in the bathroom believing it thoes pieces of junk cones and doughnuts would in fact work?. I've had to keep 24/7 watch get another surgery and have had no sleep in 3 days. Naturally im frustrated and it was just a punch in my nuts to have such poor horrible service. Besides to return this piece of total crap calm paws bullsthi, I will never step foot in a stupid pets mart as long as I live

Posted by Omni Pop Donut


Upset my grandsons used the account I made for them and he went yesterday at 4pm. And had point and was not able to us them. I have 13 children and 25 grandkids. I made an account so they can use it to get points and enjoy special at PetSmart, but I was informed they couldn't us it.

Posted by Anonymous


i would not recomend going to petsmart they have very bad customer service me my dad and brother wanted to take a look at the rabbits and we saw that 3 rabbits were together in a small cage and the had water bottels and thats very dangerous so we politley said it no good to do yhat and the lady had the oudasty to ban my brother and yell at him i will not be buying anything from this store and i will tell alot of people so you dont get costomers

Posted by Sari


January 31st I went to petsmart to buy a bag of food for my dogs with allergies I was told to get a grain free bag, but my dogs didn't like it, I went yesterday to my local petsmart to exchange the food dor another brand and they said they can't do return or refund because the bag is open and they are not accepting open items!!! Now I'm stuck with a full bag of food my dogs don't like not shopping at petsmart anymore!

Posted by Tina G


Local store wouldn't take return of item purchased a week ago in original package that we never even opened because of covid.. Come on really??? So when will I be able to get my money back?

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Posted by Peggy


Hello. I am writing to compliment the store in Pottstown Pa. Since the manager Brian has been working at this store,he has been very helpful
In locating different needs in this store, and the store is well supplied and very clean and organized. We All Appreciate the Pride that he demonstrates everyday in this store. And he creates a strong family environment with his team workers in this store.Thank Him Please...Very Much Aporeciated. Peggy Zesotarski.

Posted by Louann


I just got the best customer service help from a representative from Petsmart. Kennian Short went above and beyond to help me with a bad experience I had with a door dash delivery. When I called the 1-800 number Kennian helped me till the end. He is a triple A+++ employee. He deserves a promotion and huge raise. We need more people to work customer service like he does. I hope the big wigs of Petsmart notice what an excellent employee he is. Thank you so much for your help you are awesome!!

Posted by Connor2333


Best Pet Store. Always willing to go above and beyond customer needs. Thank You

Posted by Anonymous


My 8 1/2 yr old min. poodle was groomed today at petsmart, we were delighted with the results. She was done exactly as we asked in less time than the estimate. We will return for this great service.

Posted by N/a


I'd like to take a moment to recognize an employee from the Six Corners location in Chicago " Nomee ". She's very professional and knowledgeable. Thanks for making my visit a pleasant one

Posted by Anonymous


I would like to advise your company about a encounter I had with your manager Mrs Ashley at your Owasso location. Mrs Ashley went out of her way to help and save me money this morning. She represents your company the way employees should! I would like to say thank you for hiring employees like her, and a big THANK YOU to her! I will continue to get ALL my pet needs at petsmart!

Posted by Anonymous


I would like to share my experience at the Pet Smart on Brick Blvd in Brick NJ. We are frequent shoppers here as we have many pets in our home. The staff is always helpful and polite and offer assistance to load our Car. Today's visit was even better. Anne went above and beyond helping us with an outside shelter. She delivers great customer service and I want to make sure you are aware of this exceptional employee. Thank you .

Posted by Anonymous


I want to say thank you to Kaitlyn the groomer at store # 2283 Kaitlyn took care of my pomeranian named Rusty. I could not find a groomer to cut him and Kaitlyn did. She had her hands full, but she did the top dog pkg. and I am so grateful. I was told by the vets groomer he would have to be put to sleep first. I did not want to do that. So Petsmart you Rock and so does Kaitlyn. Thank You So Much.

Posted by Anonymous


On a recent trip to Petsmart in Crestwood, IL, I suffered a Diabetic attack. The manager on duty immediatly came to my aid. The manager knew what to do and did not hesitate in coming to my aid. In a world where people are content just doing their job and nothing more, this manager and the staff went above and beyond the call of duty. This manager should be commended as well as petsmart for hiring people that actually care.

Posted by Anonymous


Your Woodbury store assisted me in every way even looked up a product that they were out of and told me where closes store was in the area that they had it stock there. Your White Bear Avenue store didn't have the product and said the other store gave me wrong advice- didn't call the other store to find out or assist in anyway. Also their bathrooms had toilet paper on the back of the tank,none in toilet dispenser and hand towels sitting on counter because they couldn't take time to put that in dispencer.White Bear Avenue store has been one of the worse I have been in a long time. Thanks for your Woodbury store great people there

Posted by chilloutpeople


You people are all way to serious. I have never had any problems at any retail store, probably because I'm not an idiot who likes to make everything about themselves. As far as having to have a receipt to return something, save your receipt idiot. I just do not understand how people have such issues at retail stores. The world does not cater to you. Sorry. Just a fact. You are not the most important person in the world. Stop giving people such hard times and thinking you deserve everything good in life. You don't.

Posted by Anonymous


Had the best customer service at Petsmart in Madison Wi. have had in a long time. Our sales rep. Angie was very knowledgeable and patient with all our questions about fish supplies and care. The store manager Chuck was also very helpful to our concerns. Really enjoyed our shopping experience at the Madison Petsmart.

Posted by Shellie


I just wanted everyone to know what a wonderful store we have in Enid, Oklahoma. Hello. My name is Shellie Floyd. I was taking my three dogs to be groomed on Saturday, December 6 at Petsmart in Enid, Oklahoma. One of my dogs got out of his collar and began running towards an extremely busy street. The next thing I knew, a girl employee took off running after my dog and while in the process, dropped her cell phone and didn't even look back. I wish she could be rewarded for her dedication to pets and customers.Because of her my precious baby never made it to that busy street. Her name is Chelsea.

Posted by Anonymous


Store #1804 Baltimore Pike Springfield ,Pa
My name is Patty and I just want to let everyone know how amazing the people at this store are. I have an Australian Shepherd that has been through training with Maria Saddler from Puppy to Advanced training and just want to say how wonderful Maria was with Peanut. Over the summer we rescued a 1 year old male Aussie who needed a lot of help. I went to see Maria the day he came to us and she got us right into a class and worked with us to help the new guy adjust and become a great dog. He was so sad when he came to us and had no formal training and after a few weeks with Maria . He is now doing amazing. I cannot say enough good things about this trainer. Moving on I also need to tell everyone how wonderful the grooming salon at thist store is. Iwent in on a Saturday to have the new dog's nails trimmed and he and myself were more than just a little nervous and they were so patient and understanding and took great care of us. I do not remeber the groomerss names but they were wonderful.

Posted by derpderp2


I had the nicest guy help me out about a week ago I went to Petsmart in Latham, NY and was helped by Sean. He answered all my questions and showed me the best products. I was a little skeptical when I used the product he suggested, but it worked great! I'm really glad I went there.

Posted by Anonymous


I went into the Petsmart in Albuquerque, NM off of Montano NW, and the person that helped me was very helpful. He introduced me to Simply Nourish small breed puppy food, which my two puppies really like it. Thanks Petsmart for hiring such knowledgeable workers.

Posted by Anonymous


This is for Store # 1071 and in reference to the dog trainer Justin. I have gone to many dog training classes over the many years I have had dogs and Justin was by far the best trainer I have had the pleasure to work with, this store is very lucky to have such a knowledgeable employee. His undetsanding of dogs and their behavior is the best I have seen and living up and down the east coast I have attended many classes throughout my years.

Posted by Happydoglover


I love my petsmart The groomers are amazing! I love my groomer Jessica W. The other girls are also very helpful and have even groomed my dog when Jessica was on vacction. I don't have any problem leaving my dog in Jessica and the other Grooming girls hands!

Posted by [email protected]


This message is just to recognize the good service provided by two of your associates at the store located at store #1023New Orleans,La 70123 "Anna" the register person: She is very nice and polite, also very well aware of custumer service she smile every time i visit the store and help me in all my needs,Randy the manager is excellent manager at this store.I visit ths store each month and to me is very important the service provided by this two persons.I dont return to any business "when" they don't provided good service.I work for a industry where customer service is the very important number one reason why they want to have return costumers,the revenue is base in..How well we treat the costumer. Thank you.

Posted by JoAn Crowder


I am thrilled that PetSmart is in Greenwood, SC. We have been taking our pet, Greta, there since they opened. Actually she was the first pet groomed there, Oct. 1, 2012. We are completely satisfied with all the staff as they always greet us and when I call I introduce myself as Greta's Mom. I do have a couple of ideas I would like to share. I am a "put it on the calender" nut, so my calender is always full. I am looking for Pet Stickers that would work. Stickers for "spa", "meds", "camp", anything that could be helpful in owners making sure their pets are taken care of. (For those of us who need reminding) Also, maybe PetSmart could offer several of their favorite foods as tasters. My pup is a fussy eater and I have bought food that she at first loves, then quits eating. Just a thought! Thank you for caring!

JoAn Crowder

Posted by KerriL


I bought some chemicals and put in my tank Sunday,it started killing my sharks, i put one in a bag and took it to PetSmart and a lady named Kimmy helped me with trying to keep the shark alive and treating it with chemicals they have at the store. I usually buy all my stuff at PetSmart and when i would ask anyone for help they didnt seem to know what they were talking about, with Kimmy i felt like she cared and she was very helpful and honest. She works at the Russellville Store.

Posted by Anonymous


We received excellent service from employees at your Point Loma, San Diego store; store #143, I believe. One person, (unfortunately don't have her name), helped us with dog leashes, and another, Aaron Williams, showed us dog and cat dental products, which we purchased. A very nice store. We also enjoyed watching the pet grooming activities.

Posted by Anonymous


I wish to compliment Petsmart and the great staff in the dog training classes. I help my friend GE Albright with her dog Tyler in their classes at the Signal Hill, Ca. store #96. We recently completed the beginning class and are finishing the intermediate. Our instructor, Allison Brooks, stressed the importance of teaching our dogs 'sit & stay'. Recently, while walking with Tyler he was startled a a flock of ducks suddenly flying from the path in front of us. He leapt, pulling the leash from my hand, knocking me over & running toward them. I shouted "Tyler, sit, sit!!!". Which he did, and I shouted, "STAY"!!! Which he did. Thus allowing me to get up and grab his leash and prevent him from running after the ducks. Thank you!!...and Allison... J.R. Klink

Posted by Anonymous


i am in knoxville for christmas. i went to the pet smart on morrell rd store number 214 on dec 2 around 12:30 pm. the cashier named lou ann was the nicest casher i have ever seen. she was nice to my kids and my dog. that is very rare theses days. she was a very sweet person. i just wish the cashiers in my home town was that way. thank you diane jones

Posted by Anonymous


I posted a complaint about Petsmart yesterday concerning a sharp increase in the cost of feline toenail trimming however I don't see it here. I am reporting the follow-up and resolution. The district manager did call today and said after reviewing my history as a customer in the grooming salon, they will honor a price adjustment for my loyalty. I still believe that almost tripling the cost of a service in this economy especially when so many are struggling to keep their pets and others have had to give theirs up, is extremely ill-timed. However, I do have to be fair and report back on the resolution and follow-up done by Petsmart.

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Posted by Jobless Americans


Back in September of 2017 the Moorestown NJ store on Nixon Drive (store in question) came under a new store manager (L'erin Gaines and assistant store manager (Amanda). Corporate knowingly transferred one Mr. L' erin Gaines from the Fairless Hills, PA. store due to mistreated employees threatening to all quit if he remained employed there. Knowing such an awful tyrant of a person is in charge of people's livelihoods and careers, corporate desides to transfer him to the Moorestown, NJ store location. It didn't take long at the new location in Moorestown that Mr. Gaines continued his tyranny and threatening ways towards the employees that were working there for months and even years. It didn't take long for Mr. Gaines to force employees and managers alike to quit, resign, walk out or get fired. His tyranny and very poor management continued for a better part of 8 to 9 months upon arriving. Why would corporate back a store manager knowing that he has a history of being a major problem, just to cause it elsewhere? This is why a petition and grievance soon will be done in place of over a dozen employees and managers that lost, forced to quit, walked out on or gotten fired while Mr. Gaines was the store manager at the Moorestown, NJ location.

Solution????? Yes, an investigation should be done immediately. All employees/managers that were abused by this man and forced out of their livelihoods by him should get their jobs back or offered so if they want it.

Posted by Lizardbrain23


I like working for this company. I feel like we aren't just another big corporation in it for the cash - we will actually take a loss to save an animal, or refuse a sale if we think the person won't take care of it properly. We'd rather the pet thrive than get the sale. I like my coworkers, and the store has a constant attitude of, "okay, what can we improve today?" Every day is another day to hang out with pets and pet parents. It's awesome!

Posted by Rosa Martinez


My son started working at PetSmart store 335 Boca Raton Fl on 6-4-2011, and all went well for 14 months, after that, the manager who hired him decided that he didn't like Sean anymore, cut back his hours to one day a week, and then to 3 hours every other week, sometimes my son only worked once a month. Sean asked for a meeting with the district manager , h
this man did nothing to help my son, instead he told Sean that nobody would blame him if he turn in his two weeks notice. I took me almost 4 months to find a human resources rep ( PetSmart keeps these people under wraps) My son hoped this rep would help him get more decent hours ,he got to work 10 hours two weeks in a row, only to be put back on a 3 hour shift again for calling the hr rep to ask if he could get more hours. I have to add that my son is a college student, never a problem with the law, no drugs ,no drinking. The store manager treated him like a convicted felon on a work release program , he wanted my son to quit, until finally on 6-16-2013 he fired Sean becouse he missed one day of work in the two years he had worked for this company. I am disgusted with this manager , and the company.If you complain about a manager they retaliate against you.I know of other employees who make mistakes all the time, one of them is my friend ,her hours have not been cut back like they did with Sean's. So , what what do I think of PetSmart? I wish my son had never worked at that place , he is heart broken. The management team is disgusting.If my son was such a terrible employee , why didn't he get fire him sooner? why wait almost one year?. Think about it .For the store manager it was a personal thing ,he wanted to get rid of Sean no matter what.

Posted by anonymos


If you are unhappy with petsmart grooming, every transaction you pay for is a save $3 dollars towards your next purchade there is a grooming survey attached. Give them your utmost ferocity of unhappiness with that survey and they will be paying attention. It goes to corporate and no manager wants to let something that bad get unresolved and go to corporate. Also when calling petsmart to speak directly to a manager, press 0 while its doing its little spiel. They also have a money back gurantee if you are unhappy with the service. I was a dog bather there and seeing the way other dog bathers treated dogs, I would highly recommend taking your dog where people actually care.

Posted by Anonymous


I worked in the Petsmart store in Lk.City, Fl. since it was set up. As a matter of fact, I helped set up the store. Things were good until I caught the store manager trying to steal. I reported it to another manager,and was told she would take care of it. Now here it is several months later, my hours kept going up & down. When I told them I found another job, and I could only work certain hours, everything changed. I was told I could not talk to anyone anymore,and my family needed to stay out of the store, even though they always purchased things when they came in. My family was told by several employees that they could not talk to them anymore. The last straw was when they put me back on a register yesterday and today accussed me of stealing over $400.00. I have never, nor would I ever steal from anyone. But, it is funny that the manager I caught trying to steal, is the only witness to this. I told him I would take a polygraph test, but now he said it will not matter. But, when he had me in the office today and my boyfriend came to get me, he told my boyfriend I wasn't leaving until I said I did it. He also told him that he better leave and not come back or he would call the police on him & have him arrested for tresspassing. He would NOT let me leave the office and basically held me in the office. All they have to do is look at the tapes and would see that I did not steal anything. I wish that someone in a higher position would investagate this matter. All I want is my name cleared! Funny, you catch someone stealing, and you get in trouble!!

Posted by Anonymous


I have been working at the PetSmart Grooming Salon in Pembroke Pines, FL for some time now. I am appalled when I hear such negative comments about other stores because I have not witnessed a single case of abuse at my store! Perhaps we are lucky to have such a wonderful manager, but I can guarantee you that every employee at my store is there because they love animals. We treat the animals in our care as if they were family. I mean, we are at the store so often we see each other as family, too.

PetSmart is an incredibly large corporation with over a thousand stores. It is not realistic to expect every store to be absolutely perfect. Yes, there are bad people out there and people who are only in the business for money, but that is true for every aspect of life. Is every Straffordshire aggressive? Is every Chihuahua nervous? Are all Golden Retrievers gentle and sweet?


Posted by american bulldog owner


I worked there 10 years ago and even though I loved dog training the managers were terrible. Every paycheck had between .70 to 3 taken off. if they do this with all employees they are making a killing by screwing the little people only making $7. I got let go after my dad's funeral was on a day I had 3 training classes, they said I could not get the day off. It is hard to go past one of those stores and not have bad feelings.

Posted by Anonymous


I had worked at PetSmart for many years and it was the worst experience of my life. Management is irresponsible and rude. I have seen multiple situations within the store that would push away all customers if they only knew. I know all jobs have their ups and downs, but PetSmart is all bad. The one thing that upset me the most at this job was the disrespect and abuse towards the animals in the facility. I hate seeing animals abused and this happens often in the groomming salon. Personal experience with PetSmart has brought me to the point of never bringing my dogs to another groomer ever again.
One incident (keep in mind this was one of the less abusive sadly) was when a groomer got upset at one of the dogs she was grooming. She brought the dog out of its kennel with a self tightening lead as all PetSmart stores use, and used this lead around its neck to pull it onto the table. Never touching the dog's body, she yanked it up onto the table which was over four feet high BY IT'S NECK!!! I stopped the situation and informed the managers and the employee was never even spoken to about the incident. MANY OTHER SITUATIONS HAVE HAPPENED ALMOST ON A DAILY BASIS!! Please, do not get your dogs groomed at PetSmart. The only thing these employees care about is their commissions. Even if they tell you your dog was the best one they have groomed, I promise it means nothing. They are not allowed to tell customers their dogs were bad or that something happened.
During another day, a groomer-in-training was grooming an old dog and a new salon manager had just been hired. This dog went into shock and the manager told her to keep grooming it. Right after the dog was picked up, the owners brought it to the vet and it had to get put down due to the stress it endured in the salon. And everyone except the one person who groomed it will admit to this.
I am not just a mad previous employee. I worked in the salon and I am tired of no one knowing the situations. I was fired and was given no good reason. It was retaliation because I contacted corporate about the abuse towards the dogs. All of the managers said I was lying and covered up the situation.

Again, please, please, do not bring your dogs to get groomed at PetSmart. I do not want to see animals abused at these stores while the customers get over-priced grooms and pay for their dog to be harmed and remember it for life.

Posted by mscorvette2002


I am a spouse of a Petsmart employee & a manager by the name of Jim at the Dallas Wheatland location provided the worst possible customer service he could have given.
I was calling to advise him that my spouse who had the flu would not be in that day. Because I didn't call at 5am(2hrs before the scheduled shift) I was surely disrespected, not heard as well as dismissed. Never mind the fact that the night before at 7pm the highest manager Bob advised my spouse to go home because clearly he was coming down with something or another. As well a totally different manager named Teresa also advising my spouse to go home and "get better".
I would think that management would immediately attempt to find someone to cover this shift just in case he doesn't miraculously recover in 8-10 hours.

As a result.... the manager Jim decided to verbally vent his frustration on me by being EXTREMELY RUDE, SHORT FUSED, NOT LISTENING, NOT SHOWING ANY EMPATHY in the given situation nor an OUNCE OF PROFESSIONALISM. As a person in upper management I cannot believe that I experienced this sort of behavior from a manager for a corporation as large as Petsmart. I will never forget this and I will share this experience with everyone I know until I receive full satisfaction in his reprimand and a written apology from Petsmart on behalf of this pitiful excuse of a manager.

Posted by Anonymous


I have been a PetSmart groomer for over 5 years, worked in two different states and 5 different stores. And believe me I've seen some good and bad things that go on. First of all not all groomers are bad groomers. For example, some have a lack of communication when it comes to the groomer and pet parent relationship. When a dog comes in with mats behind the ears that are so tight they have been pulling on the skin for who knows how long. The skin will get red and irritated, shaving it off is a relief to the pet. Also the Pomeranian breed has a double coat that can get very thick if it is not properly kept up on. The undercoat will mat up so thick to the skin that it may have to be removed by being shaved down to the skin. Over excessive brushing to try to remove the undercoat has a high possibility of breaking the skin and causing severe brush burn. The skin has not been able to breath so therefore is irritated and dry. A lot of pet parents don't realize how important it is to keep your pet groomed on a regular basis for health reasons. I work with quite a few groomers that will educate the pet parent and let them know what they found and what they had to do. Also the groomer should always inform you your pet needs to be shaved before doing so. Granted I also work with groomers that aren't passionate about their work and don't care to do a very good job and do not take the time to talk to the pet parent. I'm not gonna lie, I work with some that WILL shave your dog and not tell you about it. I think that's wrong but what can you do? You are gonna find good and bad everywhere you go it's not just at PetSmart. My advice is talk to your groomer ask questions, you should be able to tell if you're comfortable with them taking care of your dog. My animals are my kids, so I wouldn't trust just anyone with them. I'm not saying what happened to your dog was this exact situation i presented, but I've seen this a lot over 5+ years. Take care of your animal and if you neglect their grooming needs, don't go blaming a groomer for doing your dog a favor and taking the cause of their pain and irritation away.

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