British Airways vs Aer Lingus
Customer Service Comparisons
Best Customer Service Rating
Aer Lingus has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| Aer Lingus | 50.12 | 37 |  | |  |  | |
| British Airways | 29.67 | 278 | |  | |  | |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- Aer Lingus has had 37 total customer service ratings of which 7 have been positive and 30 have been negative. This has resulted in an overall classification of Disappointing.
- British Airways has had 278 total customer service ratings of which 18 have been positive and 260 have been negative. This has resulted in an overall classification of Terrible.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
