American Airlines vs Qantas
Customer Service Comparisons
Best Customer Service Rating
Qantas has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| Qantas | 64.21 | 39 |  | |  |  |  |
| American Airlines | 42.96 | 1,018 | | |  |  | |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- Qantas has had 39 total customer service ratings of which 11 have been positive and 28 have been negative. This has resulted in an overall classification of Disappointing.
- American Airlines has had 1,018 total customer service ratings of which 136 have been positive and 882 have been negative. This has resulted in an overall classification of Disappointing.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
