24 Hour Fitness vs Planet Fitness

Customer Service Comparisons

Best Customer Service Rating

Planet Fitness has the best overall customer service rating based upon the companies you have selected to compare.

Overall Ratings

Below is a look at the overall customer service ratings provided for each company that is being compared:

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Planet Fitness28.381,047
24 Hour Fitness25.28119

Ratings Breakdown

The rankings listed in the table above were calculated from the following ratings:

  • Planet Fitness has had 1,047 total customer service ratings of which 48 have been positive and 999 have been negative. This has resulted in an overall classification of Terrible.
  • 24 Hour Fitness has had 119 total customer service ratings of which 2 have been positive and 117 have been negative. This has resulted in an overall classification of Terrible.

Performance Over Time

The following chart demonstrates the overall customer service rating for the selected companies over time: