Victoria's Secret Positive Customer Service Ratings - page 2

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User Reviews, Ratings and Comments

Victoria's Secret customer service is ranked #373 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 36.49 out of a possible 200 based upon 395 ratings. This score rates Victoria's Secret customer service and customer support as Disappointing.

NEGATIVE Comments

367 Negative Comments out of 395 Total Comments is 92.91%.

POSITIVE Comments

28 Positive Comments out of 395 Total Comments is 7.09%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Victoria's Secret

    Customer Service Scoreboard

    • 36.49 Overall Rating
      (out of 200 possible)
    • 367 negative comments (92.91%)
    • 28 positive comments (7.09%)
    • 12 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 2.3 Issue Resolution
    • 3.5 Reachability
    • 2.6 Cancellation
    • 3.2 Friendliness
    • 3.1 Product Knowledge

Add your review! Return to the main Victoria's Secret customer service scoreboard page

Viewing positive Victoria's Secret customer service ratings 26 - 28 out of 28
« Previous
23
Jul

Posted by bridgetbell75


7/23/09 7:57AM

my sunglasses were lost in delivery so i called customer service and Angie is shipping them to me overnight o i have them in time for vacatio! She was awesome-GREAT WORK VS!

30
Jan

Posted by Diva1


1/30/09 11:58AM

My customer service with VS has always been outstanding. Keep up the good work you guys!!!!

19
Jan

Posted by Anonymous


1/19/09 2:20PM

Wow, that was really painless, I hit the zero and another prompt and received excellent customer service!

Awards

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Comparisons

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Victoria's Secret vs. Lululemon
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Contact Information
Customer Service
800-411-5116

Victoria's Secret customer service phone number including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.
Corporate Office

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Hours of Operation

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Returns & Refunds

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Reviews & Ratings

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Company News
DJ Marshmello Takes Over Chicago with Victoria's Secret PINK for an Epic Dance Party
Victoria's Secret PINK is always looking for fun and creative ways to engage with its “PINK Nation” of loyal customers, and for its latest event in celebration of the brand's app relaunch, the PINK team partnered with DJ/producer Marshmello for a first ...
Kelsea Ballerini to appear on '2018 Victoria's Secret Holiday Special'
Kelsea Ballerini might have just packed away her Halloween costume, but the country singer is already gearing up for Christmas. Ballerini is set to join the "2018 Victoria's Secret Holiday Special" as a musical guest. Other performers include Bebe ...
The 2018 Victoria's Secret Fashion Show Is Coming Back to the US
The Victoria's Secret Fashion Show's two-year trip abroad is done. After 2016's Paris show and 2017's Shanghai one, Victoria's Secret announced today that this year's show location is none other than New York City. The company did not disclose the date ...