Posted by DISAPPOINTED CUSTOMER LAX
My experience with Navy Federal Credit Union during the tumultuous times of the COVID-19 pandemic has been nothing short of a nightmare. In May 2023, I requested a one-month deferral due to the ongoing challenges posed by the pandemic, only to have my trust shattered and my financial stability compromised. Despite their assurances of rectifying the situation early in each month, Navy Federal Credit Union repeatedly failed to honor their commitments. Each month, I was assured that my records would be corrected, only to find myself facing the same detrimental consequences by month-end. This inconsistency has cost me thousands in lost credit, jeopardized my clearance, and sabotaged my chances of securing a mortgage approval. Moreover, their erroneous reporting has not only impugned my character within their organization but has also tarnished my reputation externally. The repercussions of their negligence have been dire, impacting not only my financial well-being but also my professional standing. Adding insult to injury, Navy Federal Credit Union debited two unauthorized payments from my account in June, compounding the financial distress I was already facing. Despite their promises of remediation, their actions have only exacerbated the situation, leaving me stranded in a sea of uncertainty and despair. I demand immediate correction of the May 2023 late payment on all records, both internally and with every credit reporting agency. It is imperative that Navy Federal Credit Union rectifies their egregious errors and restores my financial integrity. I have never been 30 days late in my payments, and it is imperative that this discrepancy is promptly addressed to mitigate the irreparable damage inflicted upon my financial well-being. In conclusion, Navy Federal Credit Union's breach of trust and failure to uphold their commitments during a time of crisis is utterly deplorable. I caution others to exercise extreme caution when entrusting their financial affairs to such an unreliable institution.