TXU Customer Service

Submit Your Comments & Ratings

User Reviews, Ratings and Comments

TXU must receive 3 more comments in order to receive a customer service rating.
Add your comments and ratings for TXU customer service

NEGATIVE Comments

1 Negative Comment out of 2 Total Comments is 50.00%.

POSITIVE Comments

1 Positive Comment out of 2 Total Comments is 50.00%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

There are currently not enough comments for TXU to qualify for a rating. Listings must have at least 5 comments before a rating will be calculated.

  • TXU

    Customer Service Scoreboard

    • 0.00 Overall Rating
      (out of 200 possible)
    • 1 negative comments (50.00%)
    • 1 positive comments (50.00%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 10.0 Issue Resolution
    • 5.0 Reachability
    • 0.0 Cancellation
    • 10.0 Friendliness
    • 0.0 Product Knowledge

Add your review!

20
Jan

Posted by Anonymous


1/20/12 12:15PM

all your phone numbers are busy
800-818-6132
877-4607066
what is going on?
I can not reach customer service

Add your review!

15
Dec

Posted by Gingerann


12/15/12 8:38AM

Well, I awoke Saturday, Dec. 15, 2012 with a power outage. After stumbling around my house,hitting my toes on chairs,and wondering what to do, what to do, I needed to clear the fuzzies from my brain. I called TXU because I love talking to a recording. It made me listen to the options. After I called back-you don't even want to know why-I decided I better listen. Of course I just knew my power outage would not be restored until 10:00pm! I attempted to restore a face with makeup in the dark. No coffee! What would I do? My routine...shattered, gone. What if I had delicate medicine in the fridge? The fridge? How would I save all the food--leftovers, out-of-date milk, something that used to be meatloaf? Oops, the lights came on. (Had it even been 40 minutes?) Nope, 30. What will I complain about now? Thank you, TXU and ONCOR!

There are currently 0 Employee Comments for TXU.

Be the first to submit a comment from an Employee

Awards

We are proud to recognize the companies providing the best customer service each year within their industry.

Comparisons

Check out these popular comparisons of TXU customer service versus other companies:

TXU vs. Ambit Energy
TXU vs. CenterPoint Energy
TXU vs. NEC
TXU vs. Reliant Energy
TXU vs. Stream Energy
Company Replies

Authorized representatives of TXU can sign up to reply to any of the comments found on this page.

Sign Up | Sign In

Contact Information
Customer Service
800-818-6132

TXU customer service phone number including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.
Corporate Office

Locate the TXU corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.

Get Help Online

Get immediate support for your TXU questions from HelpOwl.com.

Reviews & Ratings

View thousands of TXU user reviews and customer ratings available at ReviewOwl.com.

Company News
Great Day Houston Staff , KHOU 10:29 AM. EST April 22, 2016
Earth Day is a day to focus on better ways to work with Mother Nature. One way to do that is to use renewable energy. Juan Elizondo from TXU Energy shares how the company's solar energy plans could be a good fit for you. For more information on TXU ...
TXU, 2-1-1, team up for fan program
TXU Energy and United Way of Abilene have teamed up to host the Beat the Heat program. The electricity provider recently donated $5,000 to the United Way to purchase 350 box fans for distribution to its Basic Needs Network, a collaboration of nonprofit ...
VIDEO: TXU Energy, Luminant parent company now called Vistra Energy
The name Vistra Energy captures the “vision” of an energy company preparing for the future and the “tradition” of an energy company whose lineage dates more than a century. With a foundation of customer service and operational excellence going back ...