Staples Customer Service Complaints - page 2

I just left out of the Lithonia, Ga store, trying to make copies for class. I had to use of the computers to print my papers. I had to put $10 on a card, since they didn't accept cash for the copies and there's no refund if you don't use all the money. I sat down at the computer and waited for the website to come up and it didn't. I called the young lady that works there over and explained to her ( I'm still being charged for computer use), while she went to find the manager. The manager came over only to tell me there's nothing she could do. I asked if they could pull the site up from their computer and she said yes. Mind, you I still had to pay almost $5.00 for nothing.... I couldn't even pull up the site, I paid for waiting on the worker and manager ........ And I couldn't get my money back off the card or a receipt. The manager said she couldn't provide one. I use Staples often, this is not normal for them. But I will not be back once spending the remaining money on the card.

Staples return policy made me want to continue doing business with them. I bought the wrong hp ink and they (Staples) allowed me to return it despite the fact that I had opened the package. They (you) lost money on me but will gain much more in the long run.

since when have you started selling items as first come first serve and to add to that it is by state. why don't just tell us on web site it first come first serve. instead i have to wait till i receive an e-mail that item is cancelled but it still listed as available on your web site.

I was not satisfied with the quality of the invitations I had printed at this store. It is for a big event and I need them to be correct so I would appreciate it I got a refund on the money spent.

My wife just returned from your flemington, nj (reaville Ave) store upset with the treatment she received while shopping. The manager on duty around 5pm was completely rude and short with her as she asked questions regarding merchandise and rebates. My wife and I are loyal customers and shop there frequently. I don't understand why a manager would treat a customer so inappropriately. He needs to be retrained immediately or not be in retail. I am NOT happy with this event and will be accompanying my wife to the store, unless we decide to go to Office Max from now on, and we shall see if he is rude again. I don't believe he will be that obnoxious with me there!!! I expect resolution soon or you will be losing good customers and will definitely get this out in social media in a big way if not.
Frank Falcone

Been waiting 95 minutes for copies only one person here in the copy center and she is great manager just walking around no help very bad management with schedules

After ordering Econoco shelf brackets on line, they don't fit. 1st of all, all I needed was 2, but they came in a box of 25, I don't know what I was going to do with the other 23. The mailing service was great received they in around 4 days, when I opened the box there was no order slip, or return slip. Guess what, they don't fit. I am trying to return them, because I can't find my ordering on the computer, and there was no return slip I call Staples, spoke with one lady, couldn't find out any information about my order, she transferred me, told the problem to another foreign woman, put me on hold for around 10 minutes, then I took the hint that she hung up on me. I still have the brackets and want to return them but no body seems to be able to help me.

Whenever Staples ships other than UPS, our items that we order are delayed by 2 to 3 days. Add that to the fact that everytime I try to purchase using both a Staples reward card and out company credit card, they apply the entire order to the credit card. And the live chat is useless. I am seriously thinking that Staples is no longer worth giving our business to.

How can I know if the product is suitable unless I have opened it and tested it.

Ordered online and laptop was to be ready in an hour. The order was not ready and I was told they hadn't processed the payment yet. Was given the generic phone number to call. Save yourself some time and ask for the credit department right away. The credit department had to call the store manager to make special arrangements because even though there are 7 in stock they want to ship my order to the store for pickup tomorrow. ??? I was on the phone a minimum of 45 minutes. I would suggest not placing your order on line for pickup same day.

This is highway robbery 😕 I walked into Staples looking to make a copy of a form that I sent to my email address.. I only stopped at Staples because it was a Monday and my local library is usually closed on Mondays.. thinking that it would be free and easy, I only brought maybe $10 (just in case) as soon as I got in there I noticed how things had simply changed... you now had to add money onto a card to use the computer to print something from the email address.. I was shocked.. I visited Staples over the years by making copies of forms and I don't ever remember having to go through so much trouble, not only do they charge you for the copies, but they charge you for the computers, by the minute❗ I was immediately upset 😕 from that in all I spent $5 💸at Staples making copies and printing from my own email address... now $5 may seem a little small to be upset about, but I have reason to be upset when I could have done that same job from my public library for $0.20 😭 very disappointed and I assured them before I left I would be rating Staples as well as posting it on social media.. this is not a place that I recommend if you are trying to get copies fax Forward,anything computer, go to the library its much cheaper more realistic in price....Flint Mi, Court St.👎🙅

Hi, just want to let people know, how bad of a service the company offers. I seriously do not understand, how come they are still in business. I placed an order at the store for printer, in which, I was told it would at the store for pick up next day. When I passed by the store next day, the printer was not there. I waited at the store for 40 minutes, while they said to be tracking the package with the ups, and they did not have an answer about the issue, so they would call me later, as soon as they found out some information on the package. A lady called, from out of state, and gave a fake excuse as to why the package was not there, but that wuold have no later than a certain date for sure, and gave me a fake ups tracking number. When it got to the date, the package was suppost to arrive, there was no package again. Went to the store, and was told, the merchandise, had just been shipped that day. I still have not yet received the merchandise, and theonly reson, I have not cancelled, Iis because im using a store credit. I have never in my life experienced , such bad service, or dealt with such incompetent people in my life. Do yourselves a favor, and don't ever order anything from this company. They shameless.

I went to your store at 23 mile & Gratiot in chesterfield township with a coupon for paper priced at $14.99 for 10reams. The employee said they were all out and could get a rain check, but for 19.99. This was 10 miles drive for nothing, I received it on my iPad that day and you were all out. You should have stock on hand when you run a sale. You will not get any more business from me , always out of stock on sale items.. Thanks for nothing.

There's a STAPLES in Gateway Mall in Brooklyn. When you go into the store, granted where I went (the copy center) people are helpful. However, if you call into the store, no one picks up the phone. After calling a few times, and someone answers, they put you on hold for about 30 minutes. WHO'S THE MANAGER OF THIS PLACE?! Who's In Charge Of This Facility? The customer service is truly disgusting for someone calling in. NO ONE and I do mean NO ONE should be on hold for 30 minutes. Currently, I'm on the phone waiting and NO ONE is answering. This is Disgusting.

If you are looking for mailing envelopes on-line, Staples has them. BUT they do not advise in advance that your 2 very light boxes of envelopes will be shipped with a whopping $10 shipping charge. Buyer beware.

I'm in staples currently the supervisor is gabbing on the phone yelling and screwing at her son then she proceeds to another conversation with her girlfriend.meanwhike I've come into 56 Broadway at 12pm waiting like a statue for 50 minutes. I've never been treated so rudely. An hour later she says she is doing a ticket.people were behind me and they helped them and ignored me.ive been so patience and nice.but this is ridiculous.im sad staples has lost a god via customer.

Your website says 24 seven customer service, that is incorrect I called about 1205 and no one was there and said you close at 11 PM. I am very unsatisfied with this. I spent a long time looking for purchases on your website approximately an hour and a half and when I called to find out you were close when you do say you're 24 seven I was very upset. Please contact me ASAP .


Name is Danielle/Donald Wolf and I am very very upset and need to treason

re solve-this problem.

D.Wolf

Staples Advantage website needs an overhaul. I have written numerous times but no one responds. I work in a business. Ordering supplies is an added task that everyone hates. So, why not make it easy. No they shove things on the site that I may want to order, or other customers have ordered. I don't care. I just want to place the order and get back to my real job. Developers of websites listen. ASK THE CUSTOMER WHAT THEY WANT. After all, they are the customer.

Horror show. Even though I bought a computer, they treated me like a piece of sh*t.

Head office ignored my complaints. That's all the convincing i need. I will never buy anything at Staples EVER again. Staples stinks.

So I have had a battle of wits with a completely unarmed group of morons at Staples. They changed their policy to start charging for shipping - yet there website says completely different in several areas. Despite sending them screen shots, yes, actual screen shots with the links, these idiots are arguing with me. Their C.S. is among the crappiest of absolutely anyone.

Today I was in staples with my sister Marlyn Hoyte, daughter and nieces. My daughter and one of nieces said that they would like to used the bathroom. I told the girls come on let see if there is a bathroom in here. We saw a security guard and my niece ask him if she can use the bathroom. The security guard direct us to the bathroom and said ask the young man to use the bathroom. When I got there and ask the young Indian man to use the bathroom he told me that someone is in the bathroom and this is not a public bathroom, I said to him I know It is not a public bathroom, but my daughter and niece would like to used it because they can hold the urine. HE then began to say let this be the last time. I told him I didn't just came off the road to use the bathroom I was in the store purchasing things. HE goes on to say the bathroom is for staff only don't make it a practice. I said okay thank you. When the two girls finished using the bathroom I told him thank you for letting them using the bathroom, he didn't answer but make a face and said don't do it again. A white man and his son was waiting for the bathroom when I came out. I went up to the white nice man and ask him if that young man told you its not a public bathroom he said no all he said is that someone is in there we just have to wait. I asked the man that question right in front of him. I see it's because I'm a black woman he have to tell me that; come on people you don't have any heart. WHY is it we can live loving and get along with each other? No one is perfect or better than others. However I when and complain to the supervisor and the supervisor said he will talk to him about it, that not nice. The supervisor apologize for what he said; their is a reason why he standing by the bathroom door so that costumer can use the bathroom. The color of my skin doesn't make me less a human. I don't understand why Indians and some black people think they are white, be who you are no one is better than me and I'm not better than anyone we all are brothers and sisters from one God . Anyways I will be praying for him and others like him we need to stop treating each other less of a human. This happens in staples on Flatbush Avenue.u

For the last couple of years I have been running to Staples
to buy toner cartridges for my laser printer.
This is for a business, so I purchase quite a few.
Last time I went to the store there were no cartridges there.
The manager said he could order the item and have it shipped directly to me.
This worked great.
The next time I need cartridges, I go online only to see that Staples had doubled the price.
Double the price that everyone sells them for.
We call for a price match and are told they would not do that.
Staples has effectively kicked us out the door.
Lucky for us, there are many other options to purchase office supplies,
and we are new suppliers seem to want our business.
Go figure.

I bought an item that cost $60. I paid with my debit card but did not have it on me. I had my receipt but they would not give me cash back even though my receipt clearly showed that I paid with debit!! They said it had to be refunded back on my debit card. I thought paying with debit is the same as paying with cash?!! This happened in north chesterfield va

I was never so discussed as I was I Bismarck N.D. first no one came to ask if I needed help, they knew nothing about the products they asked someone else who also didn't know anything about the product, most of the workers were standing around do nothing. I have always bought my computer products there but no more. They sold me a product I don't need because it cheaper than what I needed,From now it will be a different electronic store. You could just as well close the store because they know nothing. I knew more than they did and I know very little about electronic. You better check your employees and store out because they were better at one time.

Staples Online store is a Useless Scam



After being told by my local Staples store to buy an online chair mat and have the item shipped to store the message I was greeted with after entering all my credit card info was;



"Sorry, but because of your delivery area, we are not able to fulfill this order. The item(s) below will not be added to your cart."



So I went for some Staples online chat help with a rep;



System: "Welcome to Staples Live Chat. We will be with you shortly."

System: "For security purposes, please do not send credit card information through chat. Should credit information be required for a transaction, a Staples associate will contact you by phone for the required information."



Session Started with Agent (Nathalie D.)

Agent (Nathalie D.): "Hello John, I hope you're doing well. I'd be happy to assist you today."

John: "Trying to have item shipped to store...not working because system doesnt like my home address..."

Agent (Nathalie D.): "When you are in Your Cart, you can choose the delivery to your local store."

John: "I am pretty sure I did that 3 times"

Agent (Nathalie D.): "Are you logged in with your username and password?"

John: "yes"

John: "Now its blocking me from adding a postal code..."

Agent (Nathalie D.): "Did you try using another browser?"

John: "Ill try that"

Agent (Nathalie D.): "May I help you with anything else today?"

John: "just give me a second and let me try with different browser"

John: "I have chosen SHIP TO STORE...and it says shipping 15$"

Agent (Nathalie D.): "How much is the order before taxes?"

John: "$80"

John: "should i hit submit order?"

Agent (Nathalie D.): "Please submit the order, I will remove the fees for you, I will need the order number."

John: ""Sorry, but because of your delivery area, we are not able to fulfill this order. The item(s) below will not be added to your cart." WHY?...:("

Agent (Nathalie D.): "What are you ordering?"

John: "Item

Agent (Nathalie D.): "What is your postal code please?"


Agent (Nathalie D.): "Sorry, we are unable to deliver this item in your area, you can ask your local store to order it for you."

John: "what?"

John: "I WANT IT DELIVERED TO THE STORE..."

John: "I picked the store..."

John: "?"

Agent (Nathalie D.): "Yes but you can't order this item, the store has to order if for you and have it delivered to the store."

John: "why?"

John: "You are telling me your online ordering system is completely useless?"

Agent (Nathalie D.): "Sorry, but this item can't be delivered in your area."

John: "Sorry...but this is the LAST TIME I ever use your online store for anything...:)...have a nice day..."

John: "and thanks your system for taking all the credit card info before letting me know this..."

Session Ended



If you require further assistance, please reply to this email.

Exclusive coupons, mystery deals and more! Sign up for Staples emails now!



tl:dr

Staples Online Store is a useless lie because they dont tell you that you cant get FURNITURE delivered to your local Staples store until after you enter all your credit card info. I only found out from a rude customer service rep from a Staples I called locally. So I have to physically go down to a Staples AND THEN order the item from there for it to be delivered to the store...wtf?



In short NEVER use the online Staples store to buy anything because they just take your credit info for absolutely no reason. All furniture items are impossible to buy online and who knows what else.