Staples Customer Service Complaints - page 3

Staples online had a great deal ($100 instant rebate) off their Touchscreen Wifi Honeywell Thermostat over the winter break. Obviously I ordered one (this was back in Dec.) Well it's been a couple of months now and they just informed me that they do not have them in stock and redirect me to a much inferior model that cost much more. In the meanwhile, their website still have the Touchscreen Wifi model listed (and available in local retail stores.) 1. they could've fulfill my order with the local retailer 2. give me the option to get it from the local retail store 3. Inform me when they restock the item (which I'm pretty certain they will since its' pretty recent model) 4. Offer me instant rebate to apply to other models 5. Offer comparable model with Wifi and Touchscreen (instead of your old LED model). Bottom line: They are some many option to chose but they simply cancel my order and tell me to buy a more inferior one that more expensive than what I ordered. I see this as a good way to deter customer from ever buying from Staples.

I went to a Staples store in Peoria,AZ and have had terrible customer service over and over again. I went to photo copy important documents and found ALL the self serve copier's out of order! I was not greeted either and have never been when entering the store. Staples: they had NO managers there to assist in anyway.

11/28---1/28 2/months and no easy rebate. There is no real tracking, no human to talk with and live chat doesn't answer. Your rebate system has used my $40.00 multiply that by the thousands of others in the same boat and Staples is making lots of $$$$ on interest. I will never never buy a product from them again that has a rebate.

Kent Washington store started hiring delivery service company instead of their own. All I can say service is horrible- the drivers will not deliver paper up to the 2nd floor. "its not their job" they do not pick up used ink cartages anymore.
we have call and complained so many times and it goes not where.
Sad to see such a nice company hit the bricks of customer service

Manchester NH Staples has got to be the worst place to shop. I went for a laptop, decided on the one I wanted, They did a bait and switch and sold me a model down, asked me to open an acct but never followed thru with the company so I opened a credit card but had to pay with my own card.They were too busy trying to upsell me and scare me to buy security suites from them. Too bad they didn't spend the time to get me the correct product that I asked to purchase. I would NEVER use stoples again. The Manchester NH store sucks. The Salem NH store is much better and the people working there are not idiots like Manchester. Bye stoples, Hello Bestbuy and wallworld

just opened order for Staples 2015 Tax Forms, W2 Kit, Inkjet/Laser, 50/Pack---
Bummer! There was no software in the Pack.

I was in your Staples store tonight to purchase a printer. There was one on sale which I was interested in. One of the employees saw me looking at the printers and came right over to see if I needed assistance. I asked her if there were anymore in stock because there were none on the shelf. She kindly went to look it up for me. She returned stating there were no more but I could purchase the one on the shelf. I asked her if I was to purchase the one on the shelf would I be able to get free ink as I would not be getting the ink which would have come in the box if it was in stock. She called for the manager Chris Gendro (not sure if this is the correct spelling of his last name)store # 0728 Fairhaven, MA and asked him the same question. He was so disrespectful and laughed at my question and said absolutely not. I again explained to him that the shelf model does not come with all the wires, direction booklet or the sample ink cartriges, in which he said "then don't buy it" and went to take off saying "don't worry someone else will". I called him back and told him that he was extremely disrespectful and had no customer service skills. All he stated was okay and left me there. Before he could get away I asked him for his name. All I was asking for was ink where the shelf model would not come with it, and the fact that I was willing to purchase the shelf model without the extra wiring and directional booklet. The price of the ink was more than the actual printer and I should have been entitled to the ink which would have been inside the box or at least some discount. I have never been so disrespected by a supervisor. As I was leaving the store, he was at the front and I told him he needed to show respect to customers and a class on customer service, as I have purchased all my products from that store. He laughed as I was leaving the store so I turned around and asked him what he was laughing at, and he replied that he was not laughing he just took a deep breath. I am not an idiot. I told him I was going to call his manager and then he apologized to me. Needless to say I put all my other things back and left the store without making any purchase and will not ever purchase again from that store as long as he is the supervisor.

I called and wanted to talk to a person as I had a question. After 10 minutes of recordings and pushing various buttons I gave up. I called another number. I did talk to a lady who was going to trasnsfer me to who I needed to talk to. She transferred me right back to the same recordings I had been listenting to. Maybe it is because I am an old timer but I don't want to spend long amounts of time pushing buttons trying to talk to someone.

A simple request for a response, trying to find out when a newly released piece of electronic equipment (router) will be available at Staples has turned into a real joke. 1 chat, 7 follow up emails, 2 from a supervisor and 14 days later, still no answer to my original question. A simple requirement for any customer service rep is that they read and understand prior correspondence, which is apparently to much to ask for. Best Buy, here I come!

Horrible service and argumentive cashier tonight. Mad me really upset!!

wow the wait for the copy center is so long. hire some more workers oh wait you cant afford it. they are going down like radio shack for sure

I went into the Staples at 125th and Lenox at 3:00 on 12/27/2015 the store was empty and I needed 3 pictures to be printed and the Manager on duty said I had to come back tomorrow to pick them up. 3 photos and an empty store so it didn't make sense as to why I have to return after work Monday to pick up the pictures. It took 5 minutes for the women to copy the pictures from my thumb drive to the Staples hard drive, "in that time or less she could have printed the photos.

Two hours later I received a call telling me my pictures are ready and that I could return to the store and pick them up. What a silly process and a silly company! Staples probably will not be in business in 10 years. Get a new Area Manager that manages!



Mike Curry

Went to the store and ordered an iPAd Pro, used the in store Kiosk and printed out the form. Paid for it at the register and was told it would be here at the end of the week. A couple days go by and the order gets cancelled with no apology or alternatives on the email.



Had to make my way back to the store to get my refunds done.



We decided to go for a different color that we confirmed in stock, ordered it online and now 2 days go by and the status is "Processing". I don't understand "processing" what is that? What is there to process? it's an online order so I jump on "online chat" and they said call because they can't help me....so online chat is just so you can have a chat about the weather, traffic, hows your day going?



So I called, a lady gets on the phone and tells me "your order is being processed" I then said it's been 2 days, she put me on hold and never came back on the phone....30 minutes go by and I can only assume they are ignoring me laughing in the back.



SO, now I have emailed executive customer service, let's see if they can help.



Bottom line, Staples? good for paper, pencils, things in stock. But tech purchases? They can't handle it. Get it from Amazon.



Dear Staples, you have a lot of work to do and please stop using these useless foreign call centers, they add no value at all.

I placed an order online and had it delivered to the store. I received my notice from UPS saying it was delivered. I went to the store the following night. Three people looked but couldn't find it. The manager tells me it's not there and that the person who signed for it doesn't exist - therefore - it's not there and I should leave. No indication he would look for it - nothing. Come to find out they have NO procedure for incoming online orders - and they are proud of that fact. No I have to contest the charge and let it go through my credit card people to recover my money. What a waste of time. AND now Staples has bought Office Depot and Office Max - I guess I'll focus on finding my products with other online companies.

I brought two I phones paid 600$. Went back to the store for help with the phone and they were so rude I didn't believe how you could sell phones and not willing to help. There names were Marv and Rudy.
Staple in RSM ca.

I have 5 boxes of soap that our mgr accidently ordered and i need to return. Do i need to get an RA for them or cant i just have UPS come here and take to the staples in compton ca because thats what i did last week with a box. thank you

I will no longer be shopping Staples, cannot shop in the stores do to health issues and have to use the internet site, but that has gotten so impossible to check out on and no one to alert they chase you around with number to call after number and not one person can help one. It is sad but true they are sliding down with these antics they currently are using. You cannot get help from anyone, including the corporate office.... they no longer are customer friendly and I can go elsewhere, so you are losing another customer to say the least.

It is too bad that Staples (Bureau en Gros in Quebec) doesn't follow their own advice.
They failed on a number of steps for customer service based on their own post. I was up at their store on Jean Talon West (Montreal, Quebec) this past weekend. Their parking lot was mostly deserted with maybe it being 30% full. I ran an errand across the street and then go into the store to look at some writing instruments, printers and digital cameras. I come out to find my car has been towed. The manager said if I had gone into the store first, then it would have been fine. Didn't know that order matters when shopping!! The manager informs me that this must have happened to at least 100 people recently (I'm sure a lot of unhappy customers). My car must have been towed 5 or 10 minutes after I arrived. I contact the towing company and they have a car around back (felt really shady) and that $100+CAD later, I'm informed that my car is about 1 block away from the store on a residential street. Over the weekend, it has just made me angrier and angrier so I've decided to stop shopping at Staples. This is no way to treat customers or even prospective customers. I understand if one's parking lot is filling up with non-customers then something has to be done; but then have an employee warn people that they are being very vigilant about following their parking policy. This would build good will and, in fact, probably would grow sales. Instead, it just leaves a nasty taste in one's mouth. Staples' actions have done the complete opposite of enticing me to return to their stores (Step 5), rather I will make sure I always look elsewhere instead of being happy to purchase at Staples.

I have been trying for two days to talk to the Rewards department to update the names on our Rewards Account. I represent the Mount Vernon Baptist Temple . The phone number on our records should be I am told that phone number does not appear. I am the church treasurer and can be reached at 1-. I have tried going on line with no success and tried calling the rewards phone number and get the recording which is difficult to understand due to the fast talker.



Please let me know how I can talk to a human voice to update this information.

What happened to me recently at a 'Staples' Branch -: 2774 E Colonial Dr. Orlando, FL. I needed three copies of a doc. that I had on a flash drive, when I presented it to one of the two employee's at the print center, I was told that I had to do it myself if less than 50 copies were needed, and to log on, give my credit card information and that is now store policy. You had two employee's standing doing nothing, so you want me to do it and you want to charge me for doing it myself. I was in a hurry and had my dog in the car.
I was very annoyed about the attitude at this store, so I complained to customer service and much to my surprise the attitude at the top is the same, rude and uncaring. Way to go 'Staples', you really are doing a good jog of ruining your company.

I am totally disgusted by the lack of assistance and the passing the buck mentality of a large company like this. To try to return a very expensive item seems to entail endless passing of the buck and a lot of ill-mannered staff. Surely you are there to ensure that the client is happy? Rather try Best Buys or buy computers directly from the manufacturers online. Staple s is not worth it.

I went into the staples in Mt Vernon at 275 Sanford Blvd and pick up a desk and other items to purchase. There was a sign that says the desk was 44.99 but upon scanning the item it came up to 79.99. The cashier (Ebony) stated c that she couldn't do anything to help me since the sign was for a different item. I asked her to consult with a manager since the desk was very heavy abd chances of a customer placing it where it was was slim. The manager (Samantha) didn't even bother to come over to the register and sent the cashier back to say she could not help me. I then asked for her to come over to talk to me. She then came and stated the same reason as the cashier and proceeded to walk away. I was very calm in stain that I understood what she had said but maybe she could at least give me a discount on the desk since I lugged it up front to b purchase it because of the price. I am a manager for Buy Buy Baby and we do all that we can within reason to help our customers who have been inconvenienced at no fault of their own. Upon my insistence she looked it up on line and give me 20 off. Please understand I was very calm but was not being treated like a value customer which is what I have learned to do over the years in my position. Samantha should have come to the register when the cashier went to her to address the situation instead of trying to dismiss me.

I had purchased an Epson Ink Package for almost $100. Within two days my Epson 700 stopped working. I had already spend $50 to have it repaired. You can imagine my frustration. I called the Staples Store in Temecula on Highway 79 and spoke to Kristen. She was pretty sure that I could get a refund on the ink. I told her that I would purchase a printer then at her store. When I arrived at the store I talked to the manager, Thomas, and he was very understanding. He refunded the ink price and I did purchase a new Epson E-620 on the spot. This is why I shop at Staples and not Office Depot. I purchased a wireless mouse that did not work well and they would not exchange it because I had it longer than 14 days. It was a terrible product for 14 days and 21 days. They would not help me. I will never step foot in a Office Depot again. I'm sold on Staples.

Went into staples in Santa fe, zafarano location, on Saturday September 12 to get photos enlarged. Woman behind counter said "we don't do that" . So, I left. Discussed the incident with a few people. Found out. THAT WAS NOT TRUE. So, went back on Monday September 14 at around noon. Explained what happened to the guy behind the counter and before I could even get the whole story out, he called me a racist. And a liar, basically. He said there was no way I could have been there on Saturday. Needless to say I was shocked and asked him if he even knew what a racist was. He began trying to argue with me and became hostile and belligerent and was literally barking out prices at me and said "can YOU afford that". It was very insulting. After the 2 copies were made and paid for I decided to seek out a manager. Only found someone called a department leader or something and he said there was no manager in the store that day and to come back another day. He to was rude and did not care about the abuse I just endured and simply said "to bad you feel that way" . Don't know how these people get their jobs and why they are allowed to mistreat people for no reason. In fact I feel I was discriminated against. Will definitely be telling every person I know about this, and I know a lot of people.

I tried to take your survey but every time I put in my # it would not accept because it says 16 # and my survey # was 19 number long what good is feed back if you can't give it. I was very upset that the cashier kept one of my bags and I have to go back later to pick it up . What good is asking if you have the correct phone number on file when you don't use it to call the person to come back before they are at home.