Sprint - Nextel Positive Customer Service Ratings - page 2

I have dealt with Sprint for many years and have found that anytime I've had to call them I usually get someone on the line in less than 5 minutes, and I rarely have to speak to more than one person to resolve the problem. I have had on occasion a few complicated issues that took quite a bit of time to resolve, but these were extreme situations.

The one thing that stood out recently is trying to break down data charges by time, which took me quite a bit of time and effort to get someone on the phone that could answer the question. But generally speaking, Sprint does their best to satisfy their customers.

I have had Sprint for 10 months now and I love them. I've had to call with a problem with my phone and I spoke to people who knew about my phone and could understand my concerns.

I was a customer of AT&T for years until they capped my data plan.

@questcns

Thank you so much for posting the Executive Services number on here. They are so much easier to deal with than the "customer service" call center. I have been arguing back and forth with the CS center for 2 days regarding equipment issues that they were less than eager to assist me with and the Executive Services took care of the issue within a matter of minutes. BRAVO! That is what customer service and retention is all about.

I had a problem with my HTC EVO. I sent Sprint and email, and was bomb-barted with customer service agents, attempting to resolve my issue. I would have to say, that they were EXCELLENT with their concern and desire to fix my problem. They took care of me until my situation was solved. I was very impressed!

Hey fellow sprint/nextel family. I have been with Nextel for about 7yrs now. I do admit sometimes info does not flow through their system well sometimes but i can say on a scale of 1-10 Nextel stays at 9, but at those (sometimes) they get a 7. I understand the Rep. may not be able to see certain process on my accout that may not be avail. yet or not avail. to them at all. I recently ordered a Motorol I1 and it didnt work ==
OUT THE BOX==== So after a few great conversations with the Nextel. a Manager named Mr.Samuel Burnette knocked the ball out the park gor Nextel. And i just want to say thanks.
AFranklin

Modesto Service center has great techs and counter people, I had problem with my phone and they took care of it.

Sprint has really turned customer service around in the past 3 years. The agents really work hard to resolve any issues as long as they are reasonable. However, don't expect a refund when you daughter steals your phone to call her Italian boyfriend she met on facebook. Customers must be reasonable. Plus, their plans are the best and they have 4G internet speed.

I was pleasently surprised when i wanted to downgrade my package to save money. I was one year into my two year contract and my request was immediately and pleasently approved. I had figured on a big hassle. When I expressed that, I was told that they would rather keep me as a satisfied customer even if it meant collecting a smaller amount each month. They didnt care what plan I was on as long as it was the one where I wanted to be. How refreshing!

My husband and I have been with Sprint for over 4 years. I have had nothing but positive experiences with them and I LOVE their cell phone plans. The plans are the best deals out there and Sprint's service has been great! I tell everyone I know about them and what a great deal they are. I would highly recommend Sprint to anyone! (The only bummer is that they don't have the iPhone, but I still think that cell phone plans are more important than the actual phone, so I'll deal with the Blackberry.)

i have had a really good experience with sprint. but i will say not all customer service rep are equal. my suggestion is if you don not get your issue resolved, hang up and try another rep. overall sprint is eager to please.

The first cell phone company to reward customer loyalty, thanks.

I recently had my palm Pre stuck in headset mode (again) and I had to take it to the Sprint Store in Reno to fix it. They treated me like I was their only customer! Not only was the problem fixed in under 30 seconds, but the customer service representative opened up another part of the closed office building to allow me access to the bathroom (I live 60 miles away). I would never consider another wireless company, ever!

Sprint is a great company, in a world of not so great. Their customer service is the best out of AT&T, Verizon, or T-mobile. Their call quality is excellent and their prices are better than the competition.

Just got an HTC EVO 4G with Sprint. I am very happy with my purchase and the Sprint experience. My wife and switched from Verizon and we are paying approximatively $72 less per month with Sprint, and are getting alot more features. I will be telling everyone to switch to Sprint and stop overpaying.

I recently switched from AT&T to Sprint, best move I ever made. Saving $ for better service. Ahhh the little things in life.

Ive only had great experiences with Sprint customer service. I have a blackberry tour and anytime I have issues I get them resolved in an efficient way. I have been with Sprint for about 2 years after leaving T-mobile.

I love my Sprint service. I have never had a rude customer service rep, and I have always had excellent service. The Sterling Virginia store has Carlos Mejia....so far he has been my favorite. He went over the top in helping us. Super knowlegable, super polite, super nice. Great Work guys.

Happy to be a Sprint customer after reading all the negative postings about AT&T and Verizon on this website. I too was once a Verizon customer and hated it. Ive been with Sprint for the past 3 years and can honestly say they have the best customer service and extremely friendly and helpful in their stores. At Verizon they treat you like cattle.

I have used Sprint for over 5 years. In that time I have had service nearly everywhere I go, even places you wouldn't expect cell coverages, like camping in the mountains over an hours drive away from any city or town. I get signal in areas where my friends who have Verizon don't and where people who have AT&T can only dream of making calls or using 3G.

The few times I have had to use Customer Service they were pleasant and able to resolve my issues easily.

By far the best cell phone service I have ever used, and I have used both AT&T and Verizon before joining with Sprint.

In the world of wireless, Sprint is by far the best of the bunch. They have great product and pricing, and their network is the best I have ever used, yes even better than Verizon. I had Verizon for 4 years and their prices, poor customer service, and sub-par reception, led me to Sprint. I couldnt be happier.

I was so unhappy with AT&T's coverage that I paid the $170 cancellation fee and switched to Sprint. SOOOO happy with them. I spoke to ATT and they basically said 'i cant do anything for you' and that wasnt the answer I wanted to hear. I'm glad I paid the $170 to leave AT&T, and my husband and I are happy Sprint customers.

Sprint has very good customer service in my opinion. They are helping and willing to assist. I have a Blackberry and my battery would no longer charge. They shipped me a new battery overnight at no charge. Thank you Sprint.

My wife and I, and now our older children, have been customers of Sprint for most of the last 10 years and have always been satisfied with the service, both using it and dealing with the people. Recently we have received some excellent service at the Martin Way location in Lacey, WA. My wife decided she wanted a Palm Pre shortly after they became available, so we signed a new contract and got new phones. The Pre for my wife and a Blackberry for me. My wife had trouble with the sliding function of the Pre, so the store replaced it, basically no questions asked. When the second unit had trouble also, we were able to switch to a Blackberry for my wife. She ended up not liking it very much, so we found someone who wanted the BB and had a Pre and swapped. This was facilitated by the Sprint store in Federal Way, WA where the service was also excellent. This third Pre had a malfunctioning volume button and was also replaced with no hassle at all at the Lacey Sprint store. Kudos to Kimberly in particular for representing Sprint well and making us feel like someone there wants customers to be happy.

Great company overall. Awesome coverage, Awesome prices, and satisfactory customer service.

i would like to thank sprint for treating the customers like they are the reason that the company is in business. the other cell providers seem to have gotten to big for there own good and have forgoten to treat people with respect because without those people there is NO COMPANY!!! so thanks again sprint... from just another very satisfied customer for 2 years.