Southwest Airlines Positive Customer Service Ratings - page 2

I want to thank all the Porters, attendants who made my first trip in ten years avery smooth success.From the moment I was out of the car and needed a wheelchair to the other end greeted with a w/c and tendant.I am one of those who dont have a cell phone and naturally I needed to make contact with my ride and again the tendant offered me to use their phone and saved me from the hassel of finding a phone booth, if they have them anymore.Thank you Southwest for the perfect service and great flights.
Your friend,
Handicapp

After having a flight from Oakland, CA to Providence, March 16 at 6:15am cancelled because of snow in Chicago, an unpleasant start with a brusque curb attendant turned into a Very long journey, but happily kind and wonderful flight attendants made the trip less onorous. I would especially like to mention, an off duty attendent who told me S.W. hired her 5 years ago at 57, who wheeled me down to the plane in Oakland, and Felicia who from New Orleans to Orlando to Providence,treated me with humour and cheered a very tired person who arrived 5 hours later than expected.

I just flew Southwest Airlines flight #458 on Sunday returning from Nashville to Tampa. Your flight attendant STEVEN was outstanding! One of the best I have had in a long time! I love Southwest and would even consider working for your organization.
Thank you,
JOHN ECKERT

terrible customer service with baggage claim people in Philaldelphia.
Baggage claim supervisor a disgrace to customer service in philaldelphia.

SouthWest Airlines is GREAT! they don't charge for bags like other airlines (theres a chunk of money I save right there). What people need to understand is you need to READ what ticket you want. Cheap gets you a simple ticket with NO frills, NO REFUNDS! otherwise buy the Anytime/Business tickets to get your money back. If your buying for someone else BUY the refundable ticket! All the people who work here are very nice and helpful. Travel is not cheap and you have to pay, so I appreciate this company. They don't control the weather and can only do so much when everyone is trying to change at the same time, its not rocket science to understand that. So on your next travel understand driving a car or flying the weather can change your plans, but I will always fly with SouthWest Airlines and bring my patience with me!!

I LOVE SW, however I don't like the new awards system either, and wish they gave you longer than 4 hrs to report damages to checked luggage. My retractable handle was broken upon arrival. My ride was there so I didn't stop to report then and there as you cannot remain in the loading area for more than a minute or so. I got online to report only to find out I was too late.

I fly southwest for most of my flights and couldn't be happier with their service. On all but one of my flights the flight attendants have been friendly, and the flight was on time and pleasant. On the one other flight thunderstorms caused the delay, which is not the airlines fault, and the flight attendants attitude reflected the fact that we were in the air for 9 hours instead of three. I contacted southwest about this, got a very long and heart felt apology, and the problem was dealt with. Overall I would highly recommend this airline for a great flight experience.

Seems like Southwest goes against business travelers. I spend hundreds of thousands of dollars per year using my rapid rewards visas. I fly often but am tall and need exit row. Its vicious cylce as you have to ly often to get preferrred seating, yet i wont fly as often since places like Orlando where i fly is popular and i end up in middle or back of plane window. I always buy the 10 dollar early bird, check in exactly 24 hours before flight, but still end up with high number even have had B seating. Since children and families go between A and B i end up last on. This forces me to avoid that anxiety and just fly another airline. Seems like Southwest should deal with this better or people. Like myself are forced to support other airlines flights and credit cards

My husband and I recently flew from Albany New York to Las Vegas. We bought the early bird tickets and it was so much easier boarding. We had a good flight and very nice employees worked on both round trip flights. The seats were a little close to each other,but it wasn't too bad.

I recently flew on your airlines...which we love!! Continue w/your reasonable prices and not chrg-ing for luggage and I will fly w/you forever!! :-) However, when you send us a confirmation and itinerary printout, I wish your program would print the Conf. # LARGER. It is so tiny and a faded orange, that you cannot read it. It is the tiniest print on the paper..and that color is impossible to read. Please start making it larger so it isn't necessary to get out the 15X magnifier,and make it a more readable color or just big bold black.
(I think many were unhappy w/the male crew,& little service, on a long flt #3540 enroute from MDW to PHX on 9/29. Just a heads up.) Most have always been great.
Thank you.
Susan Still

I was wheelchair bound on my recent flight to Albany, N.Y. For the most part your attendants were considerate and polite. On my return to West Palm on flight 183 a young black man assisted me. He was not very polite,piling all my luggage on me and gave me a rough ride. I asked to be taken to the luggage pick up exit, where I was to be picked up and he took me to the wrong exit. If I did not have a cell phone I would not be in contact with my ride. I was waiting alone on the curb for 30 minutes. He also asked for a tip which I intended to give him, but under the circumstances I wish that I had not done so. What is the acceptable tip for this service. I gave $5.00. He didn't even say thank you.

The flight was pleasant and everyone did a splendid job. I would not hesitate to fly Southwest again.

I just returned from Southwest Airlines flight from las vegas to Detroit. Our flight was to be non stop but we had to change planes at the last minute and we had to deplane and change gates at the last minute. We were boarded first at the next gate and the staff did everything they could to make us comfortable. My traveling companion and I have a tradition of having a Baileys on the way home. I waited for them to come and charge for the drinks and approached the flight attendant as we left to pay. He said "Your plane was delayed so we comped them". I had fallen asleep on the ride home as we had been up at 4:30 a.m. As I left , I thanked the attendant as I passed (her) and I heard her call "Ma'am! And she pointed to my hair which was sticking straight up in the back!....I smoothed as best I could and gave her a thumbs up...a small thing which I greatly appreciated. I was so impressed by their kindness and wish every flight could be on Southwest. Thank you!!!!!!

Regarding Catherine 83 out of Olka City. You should be commended on having such a considerate and thoughtful employee.

I am not a computer wiz and as a result, my verbal discusions with Catherine not only made my potential trip possible but demonstrated that your company really cares about your customers. You should be proud!

Gary is Great. Going from SanDiego to KC he made our flight fun & was very helpfull especially for the passangers with dissabilities.

I would like to give thanks to a particular flight attendant (Bob-flight 121 heading to Jacksonville @ around 7:30 a.m.), due to the tropical storm Isaac things were starting to get a little frantic and complicated with everyone trying to leave out from Ft. Lauderale. As I made it on one of the very last flights out of Lauderale I boarded flight 121, what a relief and a very sensational refreshment to be in the comfortable company of Bob on flight 121!!.. Bob performed not just the normal protocol to any safety flight instructions, but above and beyond his friendly smile and spirit really "paid it forward!.." It made my whole entire day and week ahead of me! As this world is ever changing and as for our nation a day of remembrance is upon us, and for someone as to Bob, you must invest more of finding stewards just like him!!..It is Bob that makes me feel and everyone on the flight safe, and as I fly and the travel so much more enjoyable. I travel quite a lot and Bob has made me a Southwest Airline fan. To his supervisor whom ever you may be this man deserves a huge raise!!.. :) Sincerely, Rosa B.

Due to my lack of knowledge about use of promo codes and gift cards I had totally messed up my brother and sister in laws flights. I thought I was going to have to pay for my mistakes, but decided to try customer service.
The first rep listened and told me he would get me to a specialist to help me. She did indeed help me! I was amazed!
Thanks for being so helpful!!

I just want to ask anyone if they ever lost a cell phone on their flight and actually had it returned ?? I did and I needed my phone , it had all dr numbers in my contacts . You see m husband has ALS and I was in a panics since I haven't kept all the numbers . My husband is also 100 % military disabled .
Well I did get it back and if that wasn't shocking enough , I received a phone call from the Captain of flight 2406 Tampa to las Vegas on August 10 . Now that is cool really cool.
I will get his name and relay it to everyone.
Thank you again

Southwest tried to do something nice for its customers and it overloaded the system.

yesterday's half off day generated too much response and the computers couldn't handle it. Multiple bookings of the same reservation were recorded by their system, confirming emails sent to the customer and his/her credit card billed for those multiple bookings for the same flights.

I had 21 bookings and charges to my credit card for the same round trip to Las Vegas. Another customer I was told had 63 bookings for the same itinerary.

Phone lines were tied up too, as customers tried to get through to correct the errors. It took me about an hour to get through and when I did a very efficient SW agent go it all straightened out for me.

Thanks to the comments on this site, I tried the 1-800-VAMONOS (1-800-826-6667) number suggested and listened to what I thought was (in Spanish) an instruction to press #1 if you want English, and I got through to a rep in about a minute. She was wonderful and explained that the policy is to keep the initial (first) reservation confirmation but cancel all the rest of the multiple confirmations and reverse the charges. I had only five to cancel, but she said someone else had 100! I guess I should feel lucky! These Southwest reps have a lot to get through this weekend, so I hope people will continue to be patient and kind to each other.

Same problem as a lot of folks from last night ... tried to book a flight, got messages that it could not be completed (a few different messages like "no seat available", etc.). Tried a few times to book the flight but got some kind of error
message each time.

Eventually gave up. Then about an hour later flight confirmations started rolling in to my e-mail. Eventually, it was 9 separate confirmations. Tried the 800-IFLYSWA number and like others have commented never got through, and went to bed figuring that the wheels had completely
come off the SWA booking system.

Found this comment site this morning and tried the 1-800-VAMONOS (1-800-826-6667) number that another commenter suggested and got throuh in "uno minuto." When the lady answered I just asked if she spoke english and she did. I expained the problem, and she fixed them. I got cancellation notices immediately.

So I thought I would try one last time before going to bed and called the regular customer service number again ... I waited about 25 minutes and finally got someone. She was very helpful and this has apparently been happening a bunch in their system with the multiple charging for one flight ... she is working to reverse all the charges.

I was charged 42 times for the same flight. I initially called 1-800-iflyswa and got the same 1 hour 40 minute wait time notice.

I looked online and found the spanish line and called it 1-800-VAMONOS (1-800-826-6667)

It was only a 1 minute wait and the lady i talked to was extremely helpful. she searched for all flights on my credit card and removed all the extra charges.

I just purchased R/T ticket at the

san antonio tx airport, because I wanted a

real person experence. I am proud to

say agent e35454 repersents your

airline very well. Good to do buss

the old fashon way. Thanks and God
Bless

Reuben Bell

After a very short recorded message and wait time, the SW rep. was very friendly and efficient. She's great. Thanks.

I've never had a problem with the attendants, support staff or customer service. I've munged up my web reservations a few times and had to call their customer service to get the problem sorted, and every time the personnel have always been pleasant, professional and helpful.
We had a delay of about 30 minutes, which left us sitting in the queue for take-off, the flight staff busted out a box of "emergency treats" to hand 'round (and they were generous handouts) and the pilot kept everyone informed of the status of takeoff, updating us as soon as he got info. They made the best of a bad situation and did a good job. I've noticed on flights to Florida, where there are a lot of elderly and frail passengers, the attendants are extra kind and helpful.