Southwest Airlines Positive Customer Service Ratings - page 3

Southwest flights were ALWAYS on time BUT for the past year they are ALWAYS late or canceled. They need to get their act together because I know lots of people who have quit flying with them. Plus the fares are NOT cheap anymore!

Absolutely wonderful customer service. It was annoying though that I kept getting busy signals when using the 214-932-0333 number. But I was only on hold for 5 minutes and they addressed all my concerns. I've never been disappointed with their customer service and will fly them every possible chance.

I had booked a flight this evening and unfortunately the dates changed for our travels due to circumstances outside of our control.

Southwest has a great cancellation policy unlike other airlines that charge you an arm and a leg. The cutomer service representative was very helpful.

I fly SWA whenever I am able. I have had nothing but positive experiences with them. Price, customer service, web site and convenience are why I fly SWA.

ON April 14 I was on flight 829 from Denver,Co to El Paso, Tx with a stop in Alb, NM. The Winds were real bad and while landing at Alb, NM the winds were 45mph and El Paso, Tx the winds were 50mph.
I just wanted to compliment the pilot and co pilot for the best landings and take offs I have ever had during high winds, they are exceptionally trained and experienced. This was the first time that I had flown with SouthWest and will be a steady customer with Southwest when ever possible. Thank You SouthWest

Today I was in contact with four Southwest employees. Please compliment each of them for their friendly attitude and their professional conduct and competence. Please also thank them for me. Supervisor Lonnie and I agreed that the final solution was fair to Southwest and us as customers.
Karen in Houston # 57..Brittany in Phoenix # 00..Peggy in Houston # 93
Lonnie, Supervisor in Customer Relations-98275
Richard Wilbur

I fly all the time with all airlines. It's always a nice experience on Southwest Airlines. The flight attendants try to keep things upbeat and happy.

I was reading some of the so-called negative responses. Most of these people must not travel much. 1) Almost all planes are tight walking down the aisle. 2) I love the way SW lines up for boarding. Just get your check-in done early and get an 'A' boarding pass. 3) If you are traveling with someone else, you CAN board together. 4) Lighten up about the prices and refunds people! Try getting refunds from ANY airline and you'll get the same old story...(unless of course you buy the ticket that is changeable and fully refundable.)

Anyhow...Southwest airlines is always a pleasure to fly with. Keep up the good work!

My name is George Jannusch and I traveled from Sea-Tac in Seattle on Fri Feb 17th on flight # 1070 to Sacramento Calif and return to Seattle on Feb 22nd on flight # 1164. I am a disabled Vet that fly's very seldom and I wanted to let everyone who workes for Southwest air that I was treated like a KING in every aspect of the flight to and from my destinations. Thank you very much for treating this disabled Vet the way you did. From my first getting in touch with you until the end of my vacation. You are all to be commended for you service and for making an old man feel like a regular person. My hats off to you all and I will always fly with Southwest air. God Bless you all for making my flight a wonderful experiance.
Sincerely
George Jannusch
14108 75th ave ne
Kirkland, WA 98034

Justexperienced excellent customer service, how refershing. KUDO's

I usually am happy with SWA, but the last two times I flew with them, my luggage had a spinner wheel broken off. It makes me think the commonality of it is I flew into Oakland and had a heavy bag. Do the reps yank off a wheel or drop it hard on one forcing it to pop off and then just toss it away?

The first time it happened I didn't notice till I got home and got a run around to find the proper office to speak with and was told you must report the damage w/i something like 30 minutes. I don't recall all the rules to even know if a wheel was a covered item and forgot the rule the 2nd time we flew. Now I have two broken new bags.

Seems the lesson is use all the ck'd bags you're allowed and don't make any too heavy.

Your Rep. (Gwen) in Chicago was most helpful in a positive, knowledgeable and efficient manner helping me coordinate a flight with other pals. She was patient and pleasant during the process. It was most appreciated by this customer.

I just got off the phone with Ellen at customer service. Ellen, thank you for the quick and courteous service that you provided. I called from Afghanistan to correct a ticket I bought on line so my kids can come back and see me upon my return. She was very polite, supportive of the US Marine Corps and other services, and mostly quick. You can never tell how long you may have an open phone line before getting cut off. Thank you Ellen and the SouthWest staff for the support and courteous service. Merry Christmas, God Bless, and Semper Fidelis.

I was very sad when the flight was overbook on the ft 1699 from Baltimore to Ft Myers.The girl on the service desk was on training and her trainer was very polite. I must amit, the reward I received from Southwest because, I was bumped was surprising. No airline has given me that reward before. Thanks Southwest and the employees that were patience and very very helpful. ANG, Fort Myers

I just had the best customer service from Bill regarding my sons military discount airfare. He was so accomodating and kind. I will certainly continue to support Southwest. Thankyou Bill. As a mother, it means alot to see my son home for the holidays. Rose

I RETURNED ON A FLIGHT FROM LAS VEGAS TO CHICAGO MIDWAY ON OCT 15 2011 FLIGHT 1243
THE STEWARD WAS A YOUNG BLONDE I WANT TO COMPLIMENT HIM HE WAS THE BEST STEWARD WE HAVE HAD ON A FLIGHT VERY
FUNNY AND VERY ACCOMIDATING I WISH I WOULD HAVE GOTTEN HIS NAME

On Oct. 10th, our plane from Phoenix,had an unexpected change in planes in San Diego. The group of 10 that were going on to Oakland were told we were to be put on another plane for Oakland. However that flight was already over booked. That put us on a flight at 1815 hours. There was one man who was very irritated with this change. the gate crew on gate 9/10 (Simon, Maribell, & Kelly)between 1530 & 1815 hrs were extremely courteous and helpful. They handled themselves very professionally. They are a credit to Southwest Air.

Thank you Southwest for making a stand for decency in not allowing the use of inappropriate language and behavior aboard our flight. This had nothing to do with discrimination. Just poor judgement on the ejected passengers part

Wonderful airline to fly with. Courtesy was superior to any airline I have flown with. Two bags were checked and they arrived in perfect shape. Refreshment was free (pay for alcohol). Flights were on time and smooth landing. Had excellent service at the check in counter and at the gate.

We scheduled a trip with Alaska airlines and then SW, we scheduled the SW departure too close to the Alska arrival and missed our SW plane. The SW attendant was very pleasant and made every attempt to get us home. We had to go on standby but they suceeded in getting us on a plane. Every airport we landed to connect from Oregon to Florida had very helpful attendants. We got home just 2 hours late and we got our luggage. Great Job. I only fly SW now.

I flew southwest on flight 297 from ft.lauderdale fl. to albany n.y. on tuesday july 19th. my name is robert donelian and have to tell it was a terrific flight. There was a flight attendant named Marla from oaklahoma who was fantastic. she was very courteous and had a constant smile on her face. she rally made my exprience on southwest pleasurable. thsnk you Marla and i hope to fly again soon.

thank you
robert donelian

Hmm. My experience is totally different. I was talking with a real, live person (as opposed to a fake, dead one) within a minute. She was courteous and provided me with the information I needed asap.
PS My granddaughter is 13, flying from KC to Denver. I simply go to a ticket counter, show the proper identification and receive a pass which allows me to meet her at her gate when she arrives.

Every time I have travelled with Southwest airlines, I have had a wonderful stressfree experience. And their rates are perfect too! I highly recommend them to anyone travelling to their destinations. I wish they'd fly to a lot more places.

Love Southwest Airlines. They will at least credit you if you have last minute changes or problems with booking dates.

I will never use Travelocity or US Airways Express as both refused to be of help or service when a change was needed. I will never use them again. But Southwest Airlines is awesome!

To: Scheduling Management
From: [email protected]
Date: July 4th
Re:
Flight 1159 on July 2,2011

Dear Management

Having flown all over the world. I wish to commend the Flight Attendances that came on board from Alb. New Mexico on July 2nd.

I believe their names were Nancy Martin, Christine Rawson, and Clifton Hall.

These three flight Attendants modeled exceptional professionalism with a genuine caring demeanor that should be "the model" for all Flight Crew teams.

Often times, I find the flight attendances are just going through the motions with mininal interest in making the customers feel valued.

I would strongly encourage SWA's Human Resourse Managemnt to create "flight attendant crews" that simulate the professionalism, style of caring, and humor that Nancy, Clifton, and Cristine demonstated on FLIGHT 1159- July 2nd-2011.

Sincerely,
Chuck Angel

I called Southwest and the recording said it would be about 16 min wait but it was only about 5 minutes. The service rep Gina was very helpful, informative, friendly, professional, and very quick in taking care of my needs. I am very happy with the customer service I received from Southwest Airlines on the phone and also from the flight attendants in the airplane. The whole experience from purchasing the ticket online to getting to my destination was a very pleasant experience. I have used different airlines in the past but from now on I am always going to fly Southwest. Very happy with their customer service.