Southwest Airlines Customer Service Complaints - page 2

Hello My Name Is Grace Walker Email Captain I Am Writing To Let You Know That On May 4 2017 I Was Traveling Home Mht Nh From Tampa Florida Airport Tpa. Flight 1854 Gate C33. My Gray Hooded Fleece Jones New York Zippered Front Sweatshirt Was Left On Seat By Gate C33. I Asked Attendant At Gate C33 Is Item Still On Seat. She Said Yes. I Had To Board Plane. I Dont Know Why Someone Could Not Have Passed It On Plane So I Could Have It. I Was Freezing On The Way Home. I Also Had A Connecting Flight In Baltimore Md To Mht. Well I Feel The Staff Should Of Passed My Sweatshirt On To Plane. That Was A Brand New Sweatshirt. I Would Like To Be Credited The Sweatshirt As I Felt The Attendant Should Of Got Sweatshirt For Me And I Could Of Had It On Plane. $45.00 Sweatshirt.. I Would Like To Be Refunded For Sweatshirt As I Could Of Had It Because It Was There And Seen By Attendant. Please Credit Me As It Was A Brand New Sweatshirt And I Feel The Attendant Could Of Passed It On To Plane

this is the second time in a row that you wouldn't give me a refund! first time I had heart trouble and had to be hospitalized. And this time I had major surgery on my shoulder. shaved a bone down, bicep tendon torn in half, tore rotary cuff, etc. I was under 2 doctors care and they wanted me to continue with my physical therapy and not go to florida right them..think about it one more time..I'll never fly with you again. nor will anybody in my family! I work for Ingersoll Rand and I'm looking forward to telling my story in our news letter that goes to 100,000 employees..I will also contact the Better Business Bureau and your Attourney General!!

This Past Summer Purchased Tickets For Christmas With Family.by A Customer Service Manager She Told Me Because Of Computer Problem Could Not Send Flight Itinerary To My Daughter.she Still Has Not Received It.her E-mail Is [email protected] -my Phone Number Is traveling Dec.21,2016 From Buffalo,n.y. To Burbank,ca..what Are You Going To Do For Me.how Will You Resolve Problem?december,2016 Is Next Month.i Await Your Speedy Reply. Thank You, Gerald Stephen Petruniak Ps: Do Not Leave Any E-mail Messages To Me Please Send To My Info To My Daughter

My wife and I have round trip tickets from Atlanta Sept 6 to Denver and return Sept 20. Just received word today my sister isn't expected to live as she in coma and no body response. I would like Southwest to refund cost of tickets. Regardless of type of purchase Airlines need to be flexible in such family emergencies. Airline are making millions with their charges and shouldn't benefit from a member die ding in a family. I truly regret having to call them because it will only demonstrate how greedy corporate America has become.
Is it time for our Congressional representative to review how Airlines treat their customers. I think so.

I fly Southwest often and today's experience was disrespectfull to plane full of passengers. Flight 5924, Orlando to Albany, NY was delayed because some passengers were arriving late and they didn't want them to miss their connection. I feel bad for the late arriving passengers but the disregard for all of the passengers waiting for what was going to be an on-time flight is unacceptable. Because of the delay we missed our ground transportation and we're forces to get a hotel at our expense.

I was trying to check a reservation and was on hold waiting to talk to someone for over an hour without anyone picking up. This was a line that said it was 24 /7 service. What a lie.

Automated call at 3:15 AM telling us flight cancelled. No help to rebook & held forever with no answer at customer service

I was caught in the computer glitz last night.does the airline offer any compensation for a delayed flight and getting home at 4 am ? San Jose to Denver flight left at 9:45 pm.l love southwest! But right now not so much.Jesus.

Southwest Go Yourself.


Do you people answer the phone. I have a teen ager traveling tonights, from Portland, OR, stopped in San Jose, waiting, to find out what is going on and no one answer the phones, phone numbers are wrong. Customer service is like 20 minutes, so I hung up hoping another number might be faster

Your damned web service has not been working for hours and hours and hours!!!!! what the hell is going on! How do you expect long term customers to make reservations much less check in!!!!!

This complaint is in regards to the reward points/more rewards department. My husband and I opened a Southwest Chase credit card to obtain points and in return use those for travel. We had to wait over a month to get our points, finally received them last week and tried to book a hotel for the following weekend and the website had a glitch. It took our points for the hotel but we never received an email for confirmation saying the hotel was booked. Every time we called we would have to be transferred atleast 3 times before anyone could help us. We finally got in touch with a lady who said she would submit a request for the points to be given back to us but it would take up to 48 hours. It took 72 hours to get our points back and now today we are trying to call and book the reservation since we don't want the same thing happening again and after being on hold for 30+ minutes and then being transferred to another dept to wait another 30+ minutes they tell us they can't book a reservation since it's 4 days in advance! No one is helpful in any of the departments, everyone just wants to keep transferring us to another department. When my husband asked to speak to a supervisor he was given some 800 # which there again no one is able to help us.. everyone keeps saying they need to transfer us to another department. We highly DO NOT recommend this company!! Ridiculous customer service! Big waste of time!

I was in the process of making a reservation to Nashville from Oakland for my mom and i. I made the reservation and they took my mom's reservation but came back and said they couldn't make mine. I had to go back in (double work) and make my reservation again and it was $30 more on the return flight.

For you guys to cause me double work and then charge $30 more is the definition of chincy and greedy. I am going to post this experience every where I can.

Glenda Cambron

Had a flight scheduled for departure tomorrow morning, which I had booked on Christmas Eve, also adding Early Bird check in. Just this AM, got an e-mail from SW that this flight was cancelled. No explanation. Waited 3 hours on cell phone and could not get through. My husband also tried to get through on his phone; he finally drove to Midway Airport to try to talk with someone. I was given the option of changing my flight, but, of course, everything is booked going to Fort Lauderdale. Not very pleased with SW right now. Very frustrated. Can't even get info re a refund for the 550.00 charged to my credit card.

Resolution, please. You rec'd on Oct. 10,2015, file ref: 22238805 a letter from me re

having to pay for my small Svc dog that accompanies me. I had to pay $93. I believe

and the rude clerk did not call for a wheelchair as requested.. the counter person

next her finally did. My trip was from SAC to PHX and I plan to return to SAC on

April 14th and would like to use SW. The clerk said his 'pass' was not on Dr's

letterhead; it was, in the form of a prescription w/his entire letterhead at the

top. I have never heard anything from you; now, even my address has changed: It is

Eloise Ponte,
It was followed up by an e-mail Ref: stating I would hear from you;I

never have heard from you.

I would like to use SW, have the same (letterhead/prescription ) pass for my

service dog, and would like to take a flight April 16th w/SW if possible, plus

reimbursement for the erroneous charge (I sent you all my info so you have it, not

I) and if possible, if I ask for a wheel chair, one is provided !!!!

I am very frustrated and mad because Southwest did not let my wife know her boarding gate was changed,she found out when the attendant told her she was at the wrong place and that her flight just left.Thanks to that my two year old daughter,my eight year old son and me,her husband will not see her until tomorrow.Terrible service,they had her cell phone number and could have texted her to let her know but they did not.

On December 26th bad weather rolled through Dallas shutting down Love Field. Love Field and Southwest Airlines did a very poor job handling this unfortunate issue. Baggage was sent to my original destination with me not going there after my flight was cancelled. Lines to get information were incredibly long with not enough personnel brought in the deal with the issues. In over 30 years of business travel this has been the worst experience I have ever had and its not over yet. Try harder Southwest!

Flight 427 from Reno to Las vegas. HUSB and handicap on oxygen and I am 62. Needed help with overhead bag and attendant promptly told me he couldn't help me. Very sarcastic said "I can't help it I was in a motorcycle accident!" I couldn't believe his superior attitude to a handicap man and myself (who has a heart condition ) so my husband and my self hosted the bag up aND the attendant kept making comments under his breath as he walked away.very embarrassing for a proud man who happens to be handicap.it might be your policy but you need to make exception for disabilities. Or at least offer to find someone to help. Thank you . Name is Damien.

I have a question but am having trouble getting thru by email. I Fly tomorrow on flight 421 at 6:55AM FROM LGA TO SJC. MY NAME IS LINDA ZECCA. I want info about the time of landing in Dallas Tx and how long I am there. I can't find this info on my flight information. Also I believe I was originally told I had to change planes but now it seems to say no changeover. PLEASE tell me how I find complete info on landing in Dallas. Thank you. Also I just got a boarding pass for flight 421 but it I have to change in Fallas how do I get another boarding pass?

Flight was delayed by 4 hrs in Denver this last Sunday. I was out of departure area when they announced they were giving out $100 vouchers. On plane, flight attendant said we could see service person in jetway upon arrival for voucher. She just handed out cards with customer relations number. I called 3x on Monday - first it was supposed to be a 58 minute wait, then a 101 minute wait so I thought because it was Monday, try another day. I've been here waiting on the phone, Wednesday, from 12:30 pm to now 2:00 pm for what was supposed to be a 100 minute wait. This is ridiculous! I'd emailed the company Tuesday, and they said to call customer relations. Garbage. I fly with them All the time, and love their rewards card/ points, but they're spending zero to little of their earnings on customer relations/service calls employment.

Horrible airlines. Airport staff outright rude and racist. Had a very bad experience at Newark Airport. Went to the airport counter to get boarding pass for a flight from newark to chicago. This dude at the counter (first name John - did not catch last name) was such a jerk - my mother wanted a wheelchair. He said - she is able to walk, why does she need a wheelchair? Mom is 80 years old and had barely managed to get to the counter. Amazing dude. I even told him - buddy - this is how you represent southwest? He was outright giving weird glaces. Very rude. How does such a large airline hire such jerks on their airport desks? Beats me.

For all those folks out there that missed a connection with Southwest airlines and paid for early bird seating. The airlines kept your payment of $12.50 even though they did not board you early on the connection you finally were able to get. Most likely given C group. Sounds like a class action law suit if someone would like to pursue it. It has to be thousands of ticket holders.

I have been trying to get a refund for a round trip ticket I purchased to North Carolina for Christmas unfortunately I became very ill I couldn't make the trip. I called and I've spoke with several representatives some were rude and some were nice the bottom line they would give me another flight at another time. I don't want another flight right now this has been going on every since 12/14. I am on social sercurty I cannot afford to just give Southwest $465.00. My whole family flies Southwest I am very disappointed. Please refund my money.

Booked swa airline vacations, this am!!!
Chg on credit card!
Would like to use some of my rapid reward points, have called multiple times today, and have been transfer from department / department!
Help

If you ever need the Southwest customer service desk be prepared to hold on for 30-50 minutes. We had to call them regarding a credit we needed to apply to our next ticket purchase. It was purgatory. Shame on Southwest. You get the idea they hope you will hang up and go away...

Despite being part of the 1st boarding party and having to wait to board they said we were late. We waited over 30 minutes to board the plane. Upon arrival they lost one of my bags. They said it was because I was late but all my other bags made the trip so how did just one of my pieces of luggage get lost and the rest make the flight!? Was some of my luggage on time? Then I was told the bag may arrive on the next flight and they would look for it and notify me of it's arrival(or my family and I could sit and wait for it in the airport). I was instructed that the next flight would arrive approximately 2:15pm-ish and approximately by 2:45-ish they would know if the bag had arrived. The Key To The timeline is that Southwest said if they did not contact me by 2:45 per their instruction then they would deliver my bag for free to my hotel. However if by/before 2:45 it would cost $30 to have it delivered. So at 3:40 I called them. They still did not have my bag and insisted that it would cost $30 to deliver regardless now. Or they said they would just keep my bag for 5 days. At this point I feel I was lied to at least 4 times. So eventually they got my bag and delivered it to the hotel about 7 hours after I had arrived. I had to provide $30 cash to the front desk so the hotel could pay for the delivery. The hotel was shocked I had to give them this money, and the delivery person would not give them the bag until the $30 cash was forthcoming. Cash was the only acceptable payment Southwest would accept. This is the definition of extortion. The flight and experience I had was good. But the luggage loss situation was horrible.