Seagate Customer Service Complaints - page 2

Approximately 15 months ago I returned a 2TB desktop hard drive under warranty because one day it just failed to be recognised. This hard drive was used for backup purposes of my PC only and sat on a shelf and never moved. It was also connected to a Belkin surge protector power board so I have no explanation as to why it would have suddenly stopped working. I therefore put it down to simply bad luck but unfortunately I lost much important data.

Seagate kindly agreed to replace the faulty Expansion External hard drive under the 3 year warranty but I was never able to retrieve my data. I used the new drive in exactly the same way as the previous one. It has worked fine for the past 15 months but now it too has done exactly the same thing with no explanation. The drive is not recognised on any of my computers and all my data is lost once again. Luckily this time I had learned my lesson and all my data was synchronised with another hard drive.

The drive sounds like it is spinning freely and is not making any unusual noises. I tried swapping cables but this made no difference. It just doesn't exist on my computers.

I went to the Seagate website to create a support case but was informed the warranty had expired. What the! Most hard drives have a three year warranty but Seagate only give a 1 year warranty on their replacement drives?

I also have a Seagate 2TB Expansion Portable Drive and a Seagate 2TB Backup Plus Desktop Drive and these have been working fine for years. I am now concerned the Expansion Desktop Drives may simply have reliability issues and if I was to get another one it could end up in the same trash can.

So, only a 12 month warranty and no support. I have no alternative option but to go shopping tomorrow for a WD ELEMENTS hard drive. That was the last Seagate for me.

I've had a Seagate external 4 TB backup drive for just over a year now and it now no longer works. I've literally plugged it in only a dozen times just to back up family photos, videos and other memories of my children. Majority of the time it stays in a fireproof safe. Now to get these irreplaceable memories off of a drive that I've treated like a precious egg over the past year, Seagate wants me to spend another $100 to use their data recovery program, even though it's still under warranty. I have attempted to contact their warranty and data recovery departments three times over a two-week period. Every time I call I get a "The office is closed for a department meeting" message. Don't waste your time with this company. What a joke!

Terrible. I've had my hard drive for 7 months and it has already broken. It is still within warranty so Seagate have offered to replace it, however I would have to pay £450 to retrieve my data (even though my product is in warranty?) I have found companies who charge much less for this service but still, after 7 months for this to be happening is ridiculous. Upon researching this seems to be a common issue. Long story short, Seagate pump out cheap products that can't stand the test of time. They do not work with their customers to ensure positive customer service.

Cant seem to get the service center in Doha Qatar, I got a 1Tb hdd from jumbo electronics doha which is not working, and now the sales person says " v havent sold u this product" please help.

Bought a seagate central drive for home file sharing over the home network. The drive is accessible only through comps wired to the network, and not ones that are on network wirelessly, defeating the purpose.

Seagate help desk made me reinstall the entire set up, move and copy the data couple of times. Fixed up online support but were either late from given time, or once said they would call back halfway down the session and just didnt call back. They couldnt finally resolve the issue but also refused to take back the faulty drive and give me a different model that could work or give me a refund.

Horrible, better to avoid seagate given the poor customer care.

Seagate hard drives are junk. Barracuda 7200 12 failed within two years, and after numerous attempts to contact them nothing. Thank God I use Western Digital to back up the Seagate drives

4 emails in 20 days... NO REPLY
4 phone calls tentatives in 20 days (20-30mn listening to the waiting music)... NO ANSWER

What kind of customer service is this ?

3 failed drives within 8 months. Each RMA has been worse than the previous.

Filling up the RMA and sending the drive in is smooth enough, but then the issue starts.

With the latest RMA, 12 days after I received notice that they received the drive and still no shipment notice and no replies to emails, I called and their rep had no idea they had an RMA tracking site, no idea why my drive hasn't been shipped and no idea when I could expect my drive.

I mentioned a problem I had with my previous 2 RMAs where I left my contact number and instructions that the delivery guy had to call me to gain access to my premises, yet they came and left a note that they "could not gain access"... and yes, they did not call. I asked how to ensure it doesn't happen again, to which he replied he can only leave a note and there's nothing else that can be done.

2 days later I call again so get a status update and was told that someone will call be back by the end of they day, and of course, no one did or has.

Then get an email the next day stating that my drive was shipped and I was given a tracking number... but they used a small company that has no tracking site nor any web presence so I could not even call or track my parcel.

Seagate has been nothing buy a pain to deal with from start to end.

it is unable to connect via phone of accent tech trivandrum india mob number,only one contact number available,always the phone is busy then how a customer can contact them,holidays are not known,now after changing the place the service center is worst,no sufficient receptionist available to attend complaint or calls

I tried many times to contact someone at Seagate for pre-sale info, but the email message did not go through because they want a serial number of the product. Makes absolutely no sense to me.

Ok- lets recap this saga of Seagate versus customer(movie rights available). I purchased the Seagate Black Armor 2Bay 4TD Business NAS from Amazon roughly 6 mos ago not knowing it would become a door stop. I contacted Seagate through their customer service portal on a website thats about as much use as a June Hemorrhoid.

After 2 days they responded by email that the housing was defective and the serial number showed out of warranty. They included a link to data recovery services that start at $399.00. Since I hate buying expensive engineered doorstops, I posted a review of the product on Amazon. I was amazed that in 6 mos since I purchased there were many negative reviews.

Seagate responded to my post and asked in me to call to review. After calling they confirmed I had no warranty…. they basically had me call to tell me what their email said. (Interesting to note that these units in Europe are warrantied for 2 years.) It’s an interesting Customer Service model that looks for a way to handle negative feedback that is all show since they have no intent to stand behind a defective product…..

In response to my call, I post the results of my Customer Service at Seagate encounter. They post that they can’t find information on my call/case and please refresh their memory… again its for show that they are a “caring” company. “Me thinks there is a foul smell in the Seagate kingdom!!!” I have responded with units serial number and case number from the email… obviously the guy I talked with must not have linked my call files if they truly don’t know but if anything that speaks to a wider problem.

At this point I have no expectations for resolution and when I originally posted I just wanted folks to be aware of the quality issues and poor support. Too many folks are reporting failures and instead of standing behind their product they stand behind a 90 day warranty that is limited to almost nothing! I would love to report that they did the right thing but look at my experience and decide. If you think a 6 month lifespan for a NAS is OK then click and buy one. My standards and expectations are higher.

When we purchase the product,they gave warranty of 3 years. now after 2 years my hard disc got corrupt, i tried contact to the shopkeeper he told me that you could not claim the warranty because as per new rules the warranty decreases to year. So what should i do..... its a clear fraud..... fraud fraud fraud fraud

I've been trying for the last 4 hours and keep getting the same message. "we are closed for department meeting." What kind of meeting would go on for 4 hours or is it a gimmick to avoid calls?

very bad service even i got 5th time replacement but still its not working. hard disc is not detecting in computer

The ENTIRE company goes to lunch everyday for 1.5 hours; from 11:30 to 1:00pm CT. This is the worst Customer Relations Dept I've ever seen!

Are you serious?? You couldn't send half the staff(for just 1 hour...) and then the other half when they get back?

No, Seagate insists they have a GAPING HOLE in their Sales, Warranty, and Tech Support Contacts on a daily basis!?

I'd purchased a Seagate drive, from Best Buy. After some time I began getting SMART errors. Check the seagate website to see if the warranty is still valid, lo and behold it is.

File an RMA, ship the drive (at my cost of $12 UPS). They acknowledge receipt of the drive.

Over a month later, i check on the status of the RMA, the RMA drive model has been changed. The RMA cancelled. But strangely the serial numbers are the same?

Now the warranty checker says that the model number/serial number combination is invalid.

This is bull. They got my money, i want either my drive or my money back.

Never buying Seagate again.

Crappy products- never again--- I will stick with Western Digital HD.
That Seagate HD I purchased fail- so they sent me another one (refurbished, cheapos)- failed also, then claimed it is out of warranty. Crappy products, crappy Customer Service. 100% of failed products (2/2 in my case)

I purchased the 2T Backup Plus last night at 7PM Mar.28; and I am returning it today for the following reasons: On the outside of the box it states "Mac"ready does not have to be reformatted; What it doesn't state is that you must install the dash format or the capacity lights on the front won't work; on the outside of the box it states that it comes with USB3 cable, but you can use a firewire or thunderbolt connection; the problem is my iMac is 3 years old and has a USB2 connector and I have a firewire connection on the iMac and firewire cable; the problem is you do not have a true firewire connector on this drive, so I would have to buy your special cable to go in the USB3 port on your drive; the worst part of this drive lack of proper instructions (actually no instructions if you do not use your dashboard setup; I like time machine and I do not want any other program or storage site out side of our home; When I contacted your support they came pay for answer with a non-satisfaction no pay...I will be returning this product not used; nothing opened except the box; and where I read crap disguised as instructions. I tried to let someone know; and spent 2 hrs to find this place. I let them know at the support site I would give until 12noon today central time asking why I should keep your drive. I have had one internal and two external Seagate drives, but that was back when you had good directions. John Urbia

Seagate have a SUPPORT DEPARTMENT? Wow, it's well hidden.
Try getting through to them in the UK aabout a faulty product.
Sure, you can get a returns number, they just won't tell you where to send it to and their 'IMMEDIATE' chat response is, er, well, 'we'll get back to y0u - sometime, probably after your warranty has run out.
Totally crap.
LAST TIME I EVER BUY A SEAGATE PRODUCT.
THEY SHOULD RENAME THEIR 'BARRACUDA' DRIVES 'GREAT WHITE' AS THE COMPANY ARE JUST A BUNCH OF SHARKS

Just one more story about bad service. Bought a Go-Flex online from their store. The thing was bad right out of the box. Called support - waited. Then spoke to an agent - said I wanted to return for a refund. First refused to refund. Then said would refund if I paid the $15.00 to return the product. I was told that the products ARE NOT tested in China; so, they expect some to be bad from the box. That's a heck of a thing.

Switching to a hard drive supplier where I don't have to press 1 to get English.

Purchased an external USB drive. It hard crashed two months later. Used SeaTools to confirm the hard crash, and that's where the real headache starts. Used the website to try to issue a return ticket, but the site crashed 5 times in three different places, depending on the browser I used. Seagate is local to me, so I tried to find a phone number to call to confirm a location to take the drive to. No phone numbers are listed. Finally called the main phone number and picked the support option, but at 10:00 am local time, the call center was closed until 1:00 pm. I'll try later. I have been in customer support for over 10 years and Seagate violates the top rules of service. Seagate never again. Any other manufacturer will do.

In 2008 i purchased 18 HDDs 1 terabyte each.
When one of them failed a few months later it was replaced ,no questioned asked ,however a year later the same HDD failed a SMART diagnostics test however it was still a fully functioning HDD.
I placed the HDD in a box with polyester and sent it via post to Italy since I was in Greece.
Later on I received an email from SEAGATE telling me that the HDD was physically damaged and sent me photos with it having marks and a cut on the top section of it.
I ask them to send me a photo of the box as well in order to establish if the post office had damaged the box however they reply that they did not had the box but. According to their warehouse it was not damaged. They Alco claimed that the damage was not done at their warehouse and that if I wanted to collect it I had to get a courier company to collect it from Luxemburg.
So I sent the drive to ITALY and I must pay again to have it collected from Luxemburg ! Total cost 60 euros, the cost of a new HDD.
There is an idea: what if the drive was damaged by Seagate in order not to cover the guarantee?
And how is it possible for a drive to have extensive top damage to it but the box that it was in had no damage and it was NOT available at the Seagate warehouse?
As a forensic expert in computers I could investigate further but it is not worth the cost and effort.
Never again Seagate
Ari
Computer engineer

Yes - definitely the worst company on earth. I have 5 external drives since ca 8 months, the latest just bought 3 month ago - ALL, one by one started failing. No recourse with seagate - everything is the customers 'fault' - no replacement either. They are just happyily laughing their way to the bank with custumers money - after that - they shake everything.
Never will I buy Seagate again.

Used i365 for backup for approximately 2 years, with an automatic credit card withdrawal each month. The cost was basically $36/month. Unfortunately I skipped a couple months of checking my credit card bill and when I did, i365 had charged $110+ for two months. Before we could get anyone to talk to us a third month was billed. We called to cancel their service at that time, were told they could fix the problem (not give us a refund of course)and that the bill would be under $20 per month. Did that for a few months but decided we didn't want to continue with them. Cancelled, were told a tech would contact us, were billed again, cancelled, were told a tech would contact us...this continued for four months. We finally had to contact our credit card company and file a complaint. I changed the password on my computer so they were not backing up the computer during this time. They still are billing us for services not rendered, threatening to terminate the service (if only they would!) and send us to collections. Worst company in the world, worst customer service and technical support. Would never, ever recommend them to anyone...