Seagate Customer Service

worst service at all! First RMA, they send me a re-certifiest disk that doesn't work at all.. I contacted them, they create me another RMA, but after 2 week still got nothing, I contacted them and they closed the second RMA.. now they open a third RMA but they cannot ship me the disk right now.. their system have issues.. they ask me to contact them again in 5 days to open the RMA again.. to 3 week since first RMA and still got nothing

This is the worst company I have ever dealt with. I sent them a drive, I proved to them that it was delivered. It's been over two months now and no replacement. I will never buy another Seagate product.

Seagate replacement policy. Did you buy your HDD in the EU? Note Seagate policy on replacing with a recertified product is in breach of the 2019 EU Directive on consumer rights. A customer shall be allowed to request a new (not recertified product). Seagate policy is 2 years out of date. Firstly complain to them in writing and then send a complaint to the EU consumer rights protection, all online.

Seagate seemed to careless about an issue, where I bought a 4TB hard drive after 5 months stopped working they sent me a used hard drive no box, refurbished junk

I requested for RMA for my 10 TB external HD. UPS left the parcel on the corridor and disappeared. No one has signed the delivery. I contacted Seagate support. Bhavana happily discharged his responsibility by asking me to liaise directly with UPS (but never give me the contact number of UPS to call). He stopped replying my email. My faulty drive has been returned and my replacement drive was not delivered. I bought a new seagate 5TB HD to keep the 10 TB data before I sent the drive in for RMA. The 5TB space has run out and I need to buy another 5TB. I passed on seagate. I regretted doing business with seagate.

I needed support for a seagate external hard drive and they JUST DONT CARE.I will never buy a POS seagate drive again going back to western digital at least they have great support

Bought a STX 2g hard drive. Used it two times and it quit working. After reading, this has been a problem for a long time. Why are they still selling them? Spent appr 2 hours on chat. I am told it doesn't work. Surprising. I also had data recovery. Of course, I lost appr 1g of back ups. They could not recover it. I received one just like under warranty. We will see. Won't buy another one.

My first Seagate Backup Plus Hub was a piece of trash. They replaced it. The second one is worse. Have been on a 'Chat' for over four hours. I've got a hard copy transcript of the entire call. They weren't able to do anything. They didn't hang up on me but, after four hours, just didn't come back.

spent 2.5 hours on the phone messaging still didn't get my back-up drive installed. the phone help hung up on me....she had my number.

I tried to contact them with pretty basic questions. Left a request for a call back and rec'd a call within 5 minutes, HOWEVER, their outgoing calls are specifically designed to NOT ring your phone, but rather go directly to voicemail.

The message that was left came from someone with such a strong accent and was spoken so quickly that I had no hope of understanding more than half the words and nothing of the return phone number other than "1-800". I listened no less than 15 times before going back to the support site to submit a request for another call.

This time, it said they already have a request for the serical # of my device and asked for the associated email address. I entered it and was sent back to the tech support page, then NOTHING!

Created a NEW support request, explained what'd happened and requested another call.

Rec'd said call in less than 5 minutes which again went right to voicemail, no ring as I sat there watching the phone. This time, they didn't even leave a message.

My backups are being copied back onto my internal drive as I type and I intend to return the drive. I'll NEVER buy another Seagate product.

I went back

I have a Seagate external drive and tried contacting support. There is no support unless you are willing to pay about $15 for phone support. Email support is not possible. I tried to fill out the form for email support and it rejects my telephone # as being incorrect. I tried a few variations - with and without hyphens between numbers, with and without () around the area code, with and without the area code. All were rejected. I did not enter a country code.

Bought A Sea Gate 6 Tb Backup Plus Hub For My Imac. The Installation Instructions Are Very Bad, Bad. Therefore I Went On The Web Site, There Is Nothing I Understand In There - No Phone #, To Talk To Human Being. Called Your Corporate Office The Operator Gave Me A Phone # 1-800-732-4283 And It's Not In Service. Called Again She Transferred Me And It Cut Me Off Again. (hung Up).

This Is No Way To Run A Business, When Customers Need Help And Can't Be Helped By Sea Gate.

I Am Bringing Back My Drive As I Am Unable To Install It.

I Am Telling Everyone That Sea Gate Does Not Help You To Install There Products On Computers.

My Phone Hope To Hear From You????????

Dear Sir/Madam,



My concern is regarding the files stored in my Seagate branded external hard drive.



It's like this, my former laptop computer got damaged and since I already have quite an big amount of file although still below the maximum capacity, I was advised by an IT friend to just have the internal drive of my former computer removed and that I purchase an enclosure so I need not immediately transfer files in my new computer, which I did.



At first I had a problem with the first external enclosure I bought since it cannot read the files in the enclosure. I went back to the store where I bought the enclosure and the sales people chose a flatter and more compact external eclosure. It then worked there in the Malls.



During the past wk, I brought again my laptop to the technical group. This time my concern is the sensory items in my computer. I was so disappointed since all my files are in the external hard drive.



According to the sales/technician in the store, my problem is not with the enclosure I bought from their store since the unit (external drive) still lights up and icon of the external drive can still be seen but it can no longer be read in my computer.



Please help me. I need my files to recovered by next week. The brand of the internl drive is SEAGATE.



You may get in touch with me in the following I am a resident of Davao City, Philippines.



Thank you.

I have a 2 tb Seagate drive which worked until I bought a newer Mac. Now I can't put files in the trash. I contacted customer support but find I must pay a ridiculous fee to get help. Make a product that doesn't function properly, and you can make more money by having it not work properly. Great business!

Purchased a drive less than 2 years ago and it just gave up on me, have many memories stored there and there is no way they will help me to get them back, to get my drive replaced it was a task too itself, now back to getting my files back from the damaged drive Seagate is charging me more than double of what I paid for the drive.

hello,
I purchased 2 tb external hard disk through online and now a big thing is that the warranty has also been canceled and there is issue that when i plug in my hd in my pc or laptop it shows that hd has been connected and shows the propitiates too but when i visit this hd there don't show anything else !! i am confused with this problem can you please help me to get rid of it ??

Seagate Central NAS
1. after deleted a user, the web interface shows PHP error! And all data are gone.
2. to set date/time, you have to set it, logout and then login

Another victim of the dreaded ST3000DM001 drive failure. And then they charge me $40 bucks to sent it back to them, only to receive a "refurbished" ST3000DM001 drive of the same type.
This is crap.
I will never buy another Seagate product.

Dear Respected Sir,

I hope you are having a nice day, for I was having quite a pleasant one until I called your service centre in Andheri, Mumbai. In my conversation with Ms. Swati, I felt like she had gifted me the hard disk I own for free and I owe her for that. She was in such hurry, I am not sure why, to keep the phone and get rid of me. It seemed like Saturdays are clearly not a good time to call you employees, so suggest you rather give them an off. For a simple query which I had, she kept referring me to the other service center in Lamington road, Mumbai. Finally, after a lot of perseverance, I could get my query across, and it was very evident that it could have been solved 2 mins and 27 sec ago.

Thank you for your prompt attention.

Have a nice weekend.

Best regards.

After receiving a 3T Expansion Desktop Drive for a gift, stored it away until I needed it, however when opening it up [was still in its sealed box, found it didn't work the light does not light up, and the internal driver runs for a little while [20 -30 sec] then stop. I contacted you and basically got the brush off you told me to take it back to the purchaser which as it was a gift was unable to do so. I notified you this, and I am still awaiting a reply months later, SORRY would never buy or recommend your product.

Your hard drive gave out in almost exactly 2 months. I have 400-600GB of photos on the "Samsung" hard drive which is not what I bought. I bought a Seagate product!!!

Absolutely no help; no nothing in helping me recover my photos from your defective hard drive. $599.95 will buy me my photos from a product in which I already paid for!! Wouldn't be that bad if it was months longer, but to die before I can get them uploaded to my personal computer is absurd. Your business model as an almost $14 billion dollar corp. shows exactly what a piece of I am to you and your company.

After purchasing a Seagate External HD I ran into some problems with the drive constantly spinning. I popped over to the Seagate site to seek some support but I was brought from page to page with no obvious support information. After some looking around Seagate seemingly support their customers through Facebook and Twitter!! I went the Facebook route first and I got a generic response in a couple of days. I replied and as of this moment over three weeks later I have not had a response. I also tried Twitter, this time the reply was within 24 hours but the second reply was two days later. Twitter doesnt lend itself well to support as you all well know you are very limited in the text content of your tweets. At the twitter end they just pointed me to some Windows forums and basically washed their hands of the problems I was experiencing.

My recommendations is DO NOT PURCHASE A SEAGATE product because if you run into problems.....you are on your own.

For those of you with Seagate nas drives 2 years or older. Remote access no longer supported due to a change at tappin. We as customers are "out of luck" " only solution is to upgrade unit try to newer nas" " no sir no discounts offered"

Thanks seagate

Absolutely irresponsible. I upgraded my Back up Plus and it will no longer complete a back up. Customer support is basically non-existent. Not only are their offices closed for 4 days over the holiday but on-line support consists of a list of categories which have nothing to do with that problem, leaving me unable to access any relevant information to trouble shoot this. Meanwhile over 4 days without backing up my computer. I am on only using 25% of the space available on this drive.

Seagate forced a change to the serial number in a form I filled out on line. When I sent the device to Seagate at an expensive shipping charge, they notified me the serial number was wrong and sent it back to me before I could contact anyone, and I have to pay for that return shipment.
When I called, every extension gave me the same recording, "All our personnel are in meeting" then some garbage about going on line for assistance, which never allows me to get assistance. I think Seagate is the worst company for support that I have EVER had the misfortune of dealing with. Now my device was still under warranty for another year, according to the serial number I entered. They just blow the customers off like, SO WHAT! I will be passing the Seagate incident on to all the people I work with and all the Military branches of service. If I could get Seagate investigated, I would. But apparently they have a phony company with an liberate group of people working for them. NEVER BUY ANT SEAGATE PRODUCTS!

I just had one of the most satisfying and helpful experiences I have ever had with tech support. I worked with Jim. He knew his stuff like few ever do. His obvious knowledge of Seagate and their products was impressive. Jim was personable and patient. Every issue I had was resolved quickly,efficiently and explained to me clearly.
Jim exemplified the reason to choose Seagate....a quality product backed by quality service.
Blake Patton

Own several SG backup external drives and all perform smoothly. Have had numerous interactions w/SG tech support and all have been quite satisfactory, with one yesterday being simply outstanding. That one involved restoring Windows 7 to a laptop where I had installed Windows 10 2 months previous. The "image" of the laptop's original W7 system/programs/data I had placed on a SG 5-terabyte backup drive worked perfectly to remove the new W10 garbage and restore the whole W7 install exactly as it was the day I switched to W10. The process did require some critical advice from a stellar SG tech support advisor, and her help plus the great technology in SG's Disc Wizard program (from Acronis) did the job flawlessly.

I realized today that I could use a Seagate I had already to password protect my e-mails and some other files. I was disappointed that WD MyBook could not do individual files and so needed to find a smaller drive and password protect it.
Your software for your 1.5 Gb External Drive is so fantastic, easy for the average user like me. WD My Book's instructions were far too involved for what most of us want to do and lacked videos besides.
Mainly I want to say that if you add password protection for INDIVIDUAL files, then you have them beat by far. I really didn't want to encrypt an entire drive. I did your survey, but couldn't put in this much.

Very impressed with customer support - had to call twice today on 2 separate issues. Both reps were pleasant, knowlegeable and patient. Issues resolved and data recoered!

Drive was failing and out of warranty. Sent Seagate a picture of the drive and proof of purchase (PROTIP: Save your invoice for your computer, you'll thank me later) and they extended my warranty by a couple months so I could get a new one for free.

Comment below from GDay... I wrote this and Seagate contacted me and made it right!!! They actually have great customer service and I thank Blair for taking the time to fix.

Just spoke with a Seagate representative, Mark, regarding a lost part to the power supply for my Segate external hard drive. Mark took my info and then advised that the Hard Drive was still under warranty and that a replacement power supply would be mailed to me. WOW, I never expected that! Great Customer Service, Thanks Seagate

They want $600 to recover my data!!! It's THEIR fault my drive crapped out! Service was not so bad.

I had a tough time finding the number to call for tech support for my Maxtor OneTouch 4 drive. However once I found this site I called in and there was no wait and they resolved my problem promptly

The contact info provided was "spot on". I had previously searched for 30 minutes on the Seagate Web site to find the contact phone number. No luck. But once I decided to search (via Google) for an alternate contact source, I saw your site and remembered that I had seen a local news piece on your company. Thanks so much!
And, very thankfully, Seagate does answer the phone quickly and offers very good customer service.

Not sure why all the complaints. I had a person right away and was done in 5 minutes.Order number and case number with conformation e-mail. Thanks for the number.

I had to call support because my Seagate Go Flex external drive went bad 4 weeks after purchase. Very frustrating because I lost a LOT of data on the drive... I called support and they said I had to pay 14.95 to talk to someone because i was 3 days past the 30 day free phone service mark. Crazy! My drive went bad and I cant even talk to someone about it without paying $15?!?!?! I asked for the manager and eventually my issue was taken care of after some prodding....This replacement drive better not go bad now! When I finally got customer service on the line they were very courteous to me i have to say.

Able to contact help with no issues quickly with less than a minute wait. Support person was knowledgeable but not overly friendly... like a robot.

Warranty process could be described as difficult at best.

Overall a good experience, but didn't leave excited.

I was deading my call to Seagate's technical support line because of all the horrible comments here. However, I was pleasantly surprised! After getting through a few, quick automated prompts, I was routed to the right place and began what I thought would be an hour-long hold time. But in less than two minutes, John answered and was so professional and helpful. He immediately pulled up my info, asked a few basic questions about registering, etc, and then got underway with helping me. He spoke clearly and slowly and I was done in under five minutes. Very pleased customer! (By the way, I called at 11 am on a Thursday).

On hold for only about 5 minutes. Had my question answered by a very polite young lady, and was off the phone within 6 minutes!
Thank you for being so helpful.