Seagate Customer Service Complaints - page 3

My 1.5 TB external hard drive completely died after 4 months of purchase. Its still covered under warranty, but Im hesitant to purchase packing materials and pay for shipping just to recieve another refurbished peice of crap. In addition, they want me to pay to retrieve my data from their crappy machine! WHAT A SCAM! For the money I spend on all that I could buy a new hard drive and destroy this one since it still techincally has all my data on it. I feel like their customer service sucks so bad there isn't even a place to tell them how much they suck.

called twice and 30 mins on hold! Absolutely absurd.

Couldn't even ship an RMA because they moved the warehouse!?!? Now i have to explain to my client why he can't get his computer repaired for several weeks, if ever.

On hold for 30 minutes now. Returning the product, this is ridiculous!

I've been placed on hold for thirty minutes and still have not been attended to yet...

I have not seen the lousy company like Seagate. There is no easy support it is very lengthy process to claim for some faulty HD. i am responsible why i bought seagate product, but i did not know the kidn of service i would have. I praise IOMEGA IN CA USA, they asked me few questions on line and asked me to do some test, i did those test but i told them they did not solve problem. IOMEGA sent me a brand new HD.

CHECK BEFORE BUYING HD. besides that i have lost important data.

My history of computing began with a Seagate 80 mb hard drive in my first PC. That was in 1983 and it cost a mint but was worth every penny (my history was with a Kaypro 10 and a measely 10 mb hdd.

A few months ago I purchased your 1TB drive and loved it, especially as it looked not unlike the monolith in Stanley Kubrick's 2001 movie!

Unfortunately, Target Stores are not run by HAL :( A month after purchase it failed :( and when I attempted to return it, I did not have the receipt. As it cost on sale $69.95, the amount was (a) over the threshhold for them to exchange or return and (b) Since I had no receipt and thus could not return it to you for servicing under terms of your agreement.

In the future I believe I will opt for a smaller drive (Toshiba has a great 320gb that is more than adequate for my needs as a teacher, for both backup and storage of large files that won't fill my laptop hard disk drive (I'm a Toshiba guy...had 5 of them).

Why Target cannot keep records of purchases such as this in their database system is beyond me. Ace Hardware does it for each and every widget you buy, so that a return is easy to ascertain.

Ah, if only Suzanne Somers were still their spokesperson, I'd never shop elsewhere (oddball humor there).

You have GREAT products, never had a whit of a problem with them or need to return them, so apparently it was just the luck of the draw. "And the gambler didn't break even though he counted his money at the table."

I'll stick to guitar, I guess. With your darn drive I could have downloaded the Library of Congress collection of songs on www.chordie.com.

THE WORST. Do not spend a dollar for their products because when they don't work, which they never do, you have no recourse. They claim to have free support options which is not true for all products. They want to charge you to fix problems with systems they create... unbelievable and total entrapment.

NEVER BUY SEAGATE HARD DRIVES OR ANYTHING ELSE THEY SALE.

I bought my original Seagate 1.5 terabyte drive about a 9 months ago. After having it for about 4 months it failed to make a long story short. Well the replacement they sent me was a refurbished piece of crap too because I could tell from day one it was going to fail and sure enough it died. So I sent it back only to receive the same piece of junk Seagate product. Now I'm sending this third one back. Who thinks that the fourth time is a charm. I will never buy Seagate products and I will be sure to bad mouth them every chance I get online and in person. I own my own business building computers and you will never see a seagate product come from my store.

Seagate is the worst customer support I have ever received. They downright stole 200 dollars from me. I will never buy another seagate product ever again. You have been warned.

When it comes to honoring warranty. Seagate gives me hard time, hopping you give up.
Bad service I will never buy Seagate again

This is ridicules.
I just placed and order before 5 mins. And they cant cancel it.

To whom ever it may concern:

I have a Seagate product purchased last month. I was on a 9,000 mile trip and could not hook it up to a computer. I called in and got a Tech support person on 6 Apr 2010, I said at that time that I would not return for a few weeks and Mark said he did not think that would be an issue.

I have up to this point had no issues with your products. I purchased a 2TB drive S/N 2GEXPM9K and it became intermittent when I was trying to back up some chips. About 18-8GB and 1-16 GB CF’s. It kept on shutting down with the light going off. It failed one time where windows tried to repair it (Unknown success level).

I bought 2 more 2TB disks and 8 1TB disks yesterday, for my server and our families Dish Receiver. This allowed me to use the one of the 2TB power supplies and I found out that it was a Power Supply issue.

I called today on 22 Apr 2010 to get a replacement through the Help desk. I talked to Travis and after a few words (Wanted 14.95 for troubleshooting I did) and one cuss word on my part. I am returning the 2 TB drives and 8 1 TB drives and going with a company that cares about their customer. In the past I have purchased many external and internal drives and have always used Seagate in the past. My Main server has 32 TB of Internals and externals (all but two are Seagate).

If you still warranty the 2TB with a bad Power Supply. Then contact me to send me a replacement P/S.

An extremely unhappy customer of Seagate,

Joe

Bought a drive from the US, went to hong kong, drive died. called seagate support in hong kong about the drive, which is still in warranty, they told me since i got it in the US i need to ship it back to the US. Fine, now i use their online support, got a person named Taylor H., who without listening, told me to contact the asia office, when i tried to explain he terminated the chat!! now i call the US customer, they say that since i am in hong kong, i need to contact the asia office. I said fine, i can get someone to bring the drive to the US and exchange it. Now they said no since i am in hk i need to contact the asia office (which i did and was told to bring back to the US for an exchange), unbelievable customer service by seagate.

seagate finally made me give up. I have all my receiptsfrom best buy i bought the drive 6 months ago and it is so hard to get past the warantee process is made so difficult by not giving a test code after you download and do all the testing and then it says you serial number does not exist. Seagate is a complete rip off I will warn everyone i know and never buy a seagate product of any kind again. plus short customer service hours to make it impossible to do anything. It is ridiculous. I will add this to all the blogs i can find and throw the drive in the trash where seagate will end up.

i365 has the slowest response time, esspecially for a supposed disaster recovery solution I would never use them again nor would i reccomend them.

i365 is one of the biggest rip off's on the planet for offsite backup there account mgmt team is comprised of a few mental midgets.

My Free Agent stopped backing up files after the third day--Error 2013. After trying to deal with it myself using help from the "database" (ideas from other customers as frustrated as I), I opened a customer support case. After not hearing anything for three weeks, I checked the status. They had closed the case -- with no communication and nothing changed at my end! I went back to open a case again and the website "button" that is supposed to allow you to upgrade your case to customer service doesn't work. Also no "submit" button on the page. Should I guess that Seagate doesn't want to deal with its customers? Doesn't want to respond to problems with its products?

My seagate external hard drive is junk. It does not work. After hours on the phone with their tech dept, it still does not work. I installed a update of the unit, still does not work. It is a total piece of junk............
J.L.L.

MY BARRACUDA WAS IDENTIFIED BY SEAGATE AS AFFECTED BY THE FW ISSUE . SINCE I HAD REMOVED THE SEALS THEY REFUSED TO UPDATE ANYWAY THE FIRMWARE EVEN IF I TOOK FULL RESPONSIBILITY FOR THE OUTCOME AND REFERRED ME TO THEIR ASSOCIATE FIRM i365 WHICH CHARGES (AT LEAST) 1000 $ FOR THIS OPERATION . FOR THE NEXT COUPLE OF YEARS DO NOT MENTION SEAGATE TO ME .

Seagates customer support is by far the worst i have ever experienced.

I have waited on hold for over an hour only to give up. If you do call for support i suggest you hit the pre-sales option and not the technical support.

Their chat support staff is un-professional and has very little knowledge of their products.

I will think twice about buying any seagate or maxtor product in the future. I need to have confidence in a company and I have lost all confidence in seagate and their staff.

I called in early January ,waited an hour without an response. Emailed in through Contact ceter, they promised a reposne wiht 2 days, NOTHING severa ldays later. Customer Service on line is not understandable ot ordinary perosn...all this automated drivel is so frustrating.

I tried to call on 12/29/08
Number was busy for over 20 minutes.

Phone number is busy non-stop.