Sam's Club Positive Customer Service Ratings - page 2

My comment is about one of the store managers at the Sam's Club New Port Richey Florida store. His name is Jeff Martin. He is one of the most thorough, friendly, and helpful people I have ever dealt with when I have had an issue. I appreciated his service so much that I felt I had to let Sam's Club know.

Aloha,

I live in Honolulu, Hawaii and even though they say that Aloha can be found anywhere here it's not true, it can only be found in the hearts of very few people that live here, that carry it with them everywhere they go. I went to Sam's Club Pearl City today looking for a case of Reese's for my son, and there was only one box left but it was opened and there was a pack missing, I asked the sales associate if they had more or if I could buy that box with one missing, but they said no we cant sell it to you like that. So another sales associate by the name of Jacob came to help to see if they had more in stock and there was a palate but it was all the way at the very top, he said go ahead and finish your shopping ma'am and I ll grab my forklift and pull it down for you, so he and a woman named Char helped bring that palate down for me so I could get my one case of Reese's. I felt so happy I got what I came there for I just wanted to send a special shout out to those employees, Mahalo Nui a thousand times, you all Rock.

Mahalo Nui,

Tasha M Cullen

My husband and I went to our local Sams Club on North Rock Rd in Wichita KS, as we do each month.The employes are always friendly and helpful.I would like to commend 2 employees who went above and beyond the usual good service experienced at this location. My husband is diabetic.As he was pushing our cart toward the register,I looked at him and realized something was wrong. His sugar level had dropped. There was a customer ahead of us in the check out line,so I helped my husband to a seat in the food court and asked for a soft drink cup as I explained to the gentleman at the counter the health issue we were dealing with. He handed me a cup and said "take it". I got my husband a drink of soda and hurriedly went back to the register and gave the associate my Sams card and apologized for holding up the line,she began checking me out. I ran back to the food court which now had a line,I asked the same gentleman to please give my husband a hotdog and I would come back to pay for it.Back at the register, the associate there had began sacking our groceries into the shopping bags we bought in with us. She realized I was anxious re my husbands status.I went back to the food court,paid for the hotdog and thanked the worker for his help. By the time I got back to the register almost all of our groceries had been bagged and she was ready to process us out. I am so appreciative of the empathy shown by these two employees and I wanted to let someone know. I only wish I had asked their names so that they could be individually commeded for what they done for us. Good for you Sams Club for hiring these two great team members. Belinda and Adolphus Hayes

I listened to the full menu, press O and was put through pretty quickly.

CEO Brewer, your Glendora Calif. store manager Becky has done a great job. Your Glendora store , is friendly, clean, well trained, very helpful.
Thank you, thank Becky and her outstanding staff and the jobs they do for you and are community I just wanted to tell someone. Tim
B., San Dimas, Calif.

Wow I have been looking but hard to find a spot to compliment a employe... Last week I was in your Freehold NJ store.. A young lady named Rosie was amazing... At 62 and self employed my entire life ,you pick up on special people.. Energy with a smile..
Thanks Rosie.. From Drew Madzin From The Garden

On Sunday August 23, 2015 I went to Sam's Club in Snellville Ga off Scenic Hwy.I have been going there every two weeks to purchase 24 pk of Lipton diet Green Tea (mixed berry flavor)for over 3 yrs. I am a type 2 diabetic and the dr's ok'd this drink for me. Well they sent us all over the store looking for it. On August 24 I was told that they had discontinued it. This drink was one of the main reasons we purchased a member ship to this company. It broke my heart to hear and see this. I was purchasing 7 24 pkgs every two weeks 168 bottle drinks . I will have to look elsewhere for my drink now. its a shame that u have discontinued it. $9.98 x14 = $139.72 with out taxes. I am not sure if we will renew our membership in the new year. So sad. I have called every sam's club near me this morning trying to find if they still have this in the store. no luck.

I received outstanding service this past week from the pharmacist, Chris, at the Dulles Town Center Sam's Club. He helped resolve a problem in a caring and thoughtful manner. Chris is an asset to the Sam's Club and Wal Mart family.

I want to rate the service I received in finding an Item today in the Freehold Sam's Club in NJ.

Specifically commending the perseverance of the employee Mike in helping me locate the item I was looking for . Bittersweet Chocolate Chips .

Sal told me to commend online as I wanted to let the manager in the store know that Mike was the only one around and did help me despite the fact that he was doing the job of many pretty much by himself . Sal was ultimately helpful to Mike in helping me find my item.


Thank you to both Mike and Sal for there attentiveness allowing me to complete my shopping .

I have had a membership to the club in Bloomington MN off of American Blvd for a number of year. I have been a member of Sam's Club for almost 15 years and the experience keeps getting worse. It seems each year the club looks more and more dilapidated and dirty and the service is not helpful and lazy. I am sure the workers do not get paid well, from the rumors I have heard, so they most likely don't have an incentive to provide good service. Unfortunately it pulls people from the store where people do not renew their membership.

A few months ago I arrived to absolutely no carts, I spoke to the lady who greets and she said the person was gathering and bringing in the carts. There was a huge line of carts, outside of the bin area that were tied together so I asked if they could be used and she she no and that she couldn't do anything with them but to wait until they brought the carts in outside. At this point there were a number of other CUSTOMERS that were also waiting for a cart just to get their shopping done. We all waited almost 20 minutes before the workers brought in the carts! If this were NOT a club, it would be easy to shop w/out a cart, but because everything is in bulk, it is impossible to do without one.

I will say that the customer service leaves something to be desired, outside of this incident. I should mention I also have a membership at the OTHER warehouse club, and if they were closer to me I would drop my membership at Sam's Club. With that being said, I try to limit my shopping here to just gas. I hate to continue to give them MY money for the yearly fee and purchases because I don't feel they really care about not only their employees BUT their customers. Unfortunately, I feel we will not see changes because a buck is a buck and they are making the money they want to make.

I do have one good thing to say about this store, they have 1 employee that has ALWAYS been extremely friendly to everyone and always has a smile on his face. He typically can be found outside, directing the cars for the gas. I wanted to mention him (I am not sure of his name) because they need to find more people like him.

I went to the St. Joseph, Mo Sam's Club on 02/12/15. I received the most positive, kind customer service from a gentleman whose name was DON. I was in need of several bags of rock salt for my softener in my home. He was so kind when I asked him if he coukd help me. Since he worked in electronics I didn't know if he needed to call someone else. He kindly and efficiently offer his great customer service.
I have been a member since 1999 and I have never received suck positive Customer Service. I do ask that he receive a Big THANK YOU FROM A VERY SATIDFIED CUSTOMER!!!!!!

I want to show my appreciation to Peter Hutchings, a gas station attendant at the Harbison Sam's Club in Columbia, South Carolina. My wife and I have been coming to this service station for 8 years and he has always been very friendly, attentive and helpful.

I would like to compliment your staff in the Pleasantville, New Jersey, espically the young guy at the entrance door, Michael. He is so pleasant and cheerful. You should encourage more employees to have a positive attitude. What a pleasure to be welcomed in the store because of Michael.

There are good people in the world! Sterling, VA. I dropped my credit card when getting back in my car, and the gas attendant found it, picked it up and it took it inside. I went back two hours later when I realized I didn't have it, and he remembered me and said he was going to cut it up if no one came back after it! I've checked my account and there are no pending charges. What a relief to have the employee find it and pick it up!

I want to take a moment to let you know what an outstanding manager Jose is as the Warwick, RI store. I was waiting for a long time for a forklift to be located in order that an item I purchased might be retrieved. When I finally asked to speak to a manager about my frustration with the wait (40+ minutes), Jose jumped into action, found the forklift and drove it himself to retrieve the item. He was calm, courteous and compassionate to my frustration. He is an asset to your Sam's family and a stellar example of what understanding of superb customer service is and should always be! He deserves a raise!

I attended a one day only sale this past Saturday at the Sam's club in Pearl, Ms. It was absolutely the most organized, and pleasant of this type I have ever been to! The store manager went out of his way to make everyone comfortable & happy while we waited in line at 6:45 in the am until the store opened at 7.Everyone was there for the Apple 6 phone. They gave use vouchers, everyone was pleasant, Of course we had to wait for our turn once inside, but we could spend the time shopping visiting with other customers, or what ever we wanted because we had our vouchers in hand for when it was our turn. and on top of that, they brought us all juice, muffins,& breakfast bars because we had been waiting so long. YOU CANNOT BEAT THAT FOR CUSTOMER SERVICE!!!

Sofia Reyes, the membership service ass. manager was a pleasure to work with. She was very nice and friendly. She gave me all the info I needed and was not pushy at all.

I (75 yr old female) was unable to see because of bad wipers in the middle of rain storm 90 miles from home. At closing I entered and asked if anyone could help. I purchased wipers and greeter got a young stockboy to try to fix car. He worked and then called someone else (regular man had left) These 2 young men are a credit/plus to your store This was Sept 20th at club #6663 in Saginaw. The names are Maurice Polk and Jacquavious Burt. Both of these men worked so hard to get me on the road again and then, when I tried very hard to tip them, refused and smiled. They are absolutely a credit to you and you may call me to verify: 248 634 7540 Merilyn McGee It would be worth driving from Holly to Saginaw just to frequent this store! (almost)

Sam's Club corrected my problem with a Q-see security system. It took some time but I now have my system up and running and I am very pleased with it.

THANK YOU VERY MUCH

I just wanted company to know what a great photo department you have at the Monroeville store.Don helped me and I can not say enough about how kind he was.He helped me thru the whole process ,in making my posters .They turned out amazing .All because of his expertise. Please make sure he knows, he received this complement!!!!! Thanyou.

SAMs Club Hwy 183, Fort Worth, Tx. Fantastic employees and customer service when we purchased Schwinn 700c Hybrid Ladies 26 inch bike.. Question: We did not get instuction Manuel. What do we do.? Patti Sloan,

Thank you for the nice pharmacist, Nancy, at the Crestwood,MO Sam's Club. She was very helpful and patient while I told her about a problem I was having because the prescription pills, I had been purchasing for quite some time, changed in their size and were much smaller than before. The usual 5 mg pill needed to be cut into quarter size and now that the pill was even smaller I couldn't cut it correctly. Nancy helped solve the problem right away and I just want Sam's Club to give her the recognition she deserves. Thank you.

Today I stopped at my local Sam's club .to have new tires put on my car. Found out that a stud needed replacing because the lug nut would not come off. Had to go to a (Meineke) to fix it $137.00 later back to Sam's to put new tire on. Jerry and his staff found another lug problem but thru hard work and feeling sorry for me having to pay again solved everything. I can not say enough to thank his staff David, Ryan, Jared and Sean. Please let these great people be given some credit for outstanding service. They all felt my dismay and tried to be helpful. Thank you from a happy customer.

P.S. Give some thought to replacing studs as I feel you could do much better price wise the Meineke.

My husband & I shopped at the Omaha,Ne.Sam's Club Dec. 4th. We were looking for a Non living christmas tree 7 1/2 ft. tall. You only had one left. We asked an employee if we could buy the one left. She said she would inquire & came back with a "yes". Her name is Shannon. She was extremely helpful & so pleasant. She bagged the tree & found help for us to get it to the check out. When she saw that we were still waiting to be waited on, she opened a register. Later, she checked us out again. We were purchasing a liquor that was locked up. We had to wait what seemed like quite a little time. Shannon once again went to the back of the store & came back with the product pronto. We wanted to give her a tip, but she said it was not allowed but we could fill out a comment card. We are retirees & I'm handicapped, so I elected to use email. We were so grateful for all the young lady's help & wanted it known how she assisted us so wonderfully. Please Thank her again for us. Sincerely, The Gardners

Sami,am employee at Sams Store in Addison, Texas retrieved my purse from a cart that I had left outside and drove off. I returned about 30 minutes later to find he had found it and returned it to the store. The other part of this story, is this is the second time I have done this and he found it the first time as well and returned it. May I compliment you on having such a wonderful honest man with integrity and great service to Sams. Please recognize him in some way to know he is most appreciated. He is one reason I love Sams and return to shop many times. God was looking over me and I know He is looking over Sami as well. Thanks, Kaye Albright Member