Redbox Customer Service Complaints - page 3

Kiosk that I usually try to use is frequently inoperative. Just reserved a DVD and scanner on box won't read any card. Tried their only apparent means of contact, a non answered phone line. Why can't they at least post an email address even though they probably wouldn't answer so your not left on terminal hold. I guess they will charge me for the movie I couldn't retreive. Poorest customer service ever!!!

I will never rent from redbox again. Redbox service num er left me on hold and was unreachable.

I'm having issues trying to resolve something on my account, I waited 15 minutes first time was cut of, waited again. I never eva had to wait like this.

Will NEVER rent another movie again from them. They didn't just charge me one day rental for turning in a movie the next day but, charged me more than the cost of two that I originally rented.

I have been unable to rent a disc from your kiosks, because your boxes will not accept my chip credit card. I've called your overseas no/poor service reps about the problems. I doubt that they know what a redbox kiosk is much less solve the problem. Here are their solutions: try another kiosk or the kiosks in Albuquerque NM are being fixed so that they will accept chip credit cards, but they can't tell me which ones have been fixed. Overseas customer no service are worthless. Rexbox will soon be history if it can't solve its customer's problems. I'll just rent form netflix.

Was texted a promocode...but when trying to use it it didnt work...

Several times lately Redbox has taken money off of my credit card but yet I have not rented movies in months now. So why is it they still keep taking money.
In my opinion the company is just money hungry an will do anything they want once they have your card number. Very disappointed.

I'm not happy I got a movie from the red box off of Port Royal and the movie won't play at all it was for my kid the movie was Underdogs we rent there all the time

I rented finding dory, it skipped alot and had ghost close captions. Not really happy!

I have had it with Redbox! Movie did not play, then went to return it and the box wouldn't take it. I went to another kiosk and that didn't take either. I got home and called customer service and waited 9 min to talk to someone. Then she told me I have to be at the kiosk with the movie to reset it!! I was already home!!! Now I have to go back tomorrow to try and fix it. This is ridiculous and such a hassle. I will not rent anymore!!!!!!!

I have been on the phone twice each time was 25 min. I dont know why it is taking so damn long to answer phone. You need a human to answer phone and mot that damn recording. I give up trying to contact you.

Reported a machine malfunctioning card reader in beaver West Virginia at Walgreens. The guy in front of me also called. He got 3 free rentals. I received none. I called redbox back and the foreign speaking female recognized my voice and when I asked for only one free rental, she hung on me. This took place Tuesday , Dec 6, 2016 around 630 pm. If this is how your treated for informing a company they have a machine not working properly, then I guess I'll just no longer do business with them.

I rented Sausage Party. It doesn't work in any of my DVD player but Star Trek does. Screwed my night. Don't even charge me. Where do you want it ? I have an idea...Back at the CVS store in Tallmadge where it was rented? Charging my card will result in theft from my account and possible legal action.

I rented a game on October 21st and returned back on the 30th. Because I was in a rush I skipped entering my email address. Today November 14th red box withdrew $74 out of my account. Called and spoke with Gee, who says the bar code was never scanned, and that I did not submit a email for confirmation so they don't have record of my return. I ask to speak with the supervisor Belle (5456) which claim there is nothing that can be done about my money being refunded. So now their tech who scans in the movies every Tuesday is at home playing 2K17 on my money. Never will I rent from Redbox again.

i rented 2 movies from redbox and returned it the following day now they are charging me $52.59 on my account and i called customer service and he wouldnt refund my money back he's asking for a receipt when he knows that redbox doesnt give out a receipt.

My name is Sandra Rios I live in Madera California I rented a movie at Walgreens and Cleveland in Madera California and it's not plane I did everything that you asked to do and it's still not working I've never had this problem before I need to get credit for it my number

I have rented from Redbox many years and rent about 400 movies a year and just because I don't use a computer I never once revived a free movie. Around 08-01-16 as I was moving from my apartment I was robbed, my Redbox movies were taken and some returned and some not! I was charged approximately $300 at $3.29 x 17 days! I pleaded with redbox to help with my situation but the final answer is $3.29x17days! If I would have used my "points" I would have had 40 free rentals = to $658.00 but Redbox's kindhearted customer care offered $30! I will subscribe to cable and overpay to avoid doing business with them! Yours truly a very disappointed number in your system!

I am beyond frustrated with REDBOX!!!!! I was charged $75.56 for a game that was rented and returned. I called customer service and was told that the game was rented on September 26, 2016 at 6:34 PM and returned at 6:51 PM and rented again at 6:52 PM all on the same day but never returned. This game was returned the following day. So I am extremely pissed off that my account was charged for a game that DO NOT have!!!!!Furthermore they are telling me that whatever happened to the game disc whether it was stolen is my responsibility because it was my debit card that was used. AGAIN.....WE DO NOT HAVE THIS GAME BECAUSE IT WAS RETURNED!!!! NEEDLESS TO SAY I WILL NEVER RENT FROM REDBOX AGAIN!!!!

Beware, Redbox is crooked I was charged on my visa even though I took both movies back next day. The charge was $64.00 I did not save my emailed receipt, even if I would of they try and make you jump through a whole lot of hoops to get money back, which I never did!!! Won't rent another movie again! Going to Safeway's box they have and save my emails. Bad Deal...

overcharged for rental, when I requested via customer service a refund they flat out denied the request, argued with me about the information, and essentially ignored my call... they have issues...didn't rent from them for over 6 months to get my money back and impact them the only way possible...

I have a redbox 10 minute walk form my house or 2 minute drive at a local Walgreens. I have a success rate of maybe 1 in 5 attempts when renting from this location that the scanner actually works. I am so fed up with the time that redbox takes form me that I for one will not ever try and rent form them again. Their Kiosks are trash. Don't waste your time. When like everyone else on this thread has no problems with their cards elsewhere, and they don't work at Redbox Kiosks, it is definitely a Redbox quality issue. Again, the best thing you can do to get them to do something about it is STOP wasting your time by using them. Don't patronize this company!!

I rented a movie was that represented as "New". After the first few minutes I realized I had already seen this movie YEARS ago. So it was NOT "new" as represented. I am not please with the false advertising and just wonder how many other movies are being falsely represented as "new" and rented by unsuspecting customers like myself.
I won't be doing business with Redbox again! False advertising is not the proper way to do business.

Redbox has screwed me this last time, you guys say you will return the money you guys taken off my credit card, say it will be back in 3-5 business days wake up this morning to you guys taking more money off my card. And when I talk to a representative you guys tell me some more bull crap of oh we had to collect balance to process a refund now it will take 5-7 days for refund . You guys are rip offs I will never use a Redbox again.. I hope you guys go bankrupt and have to close down all of your kiosk

I have a problem you keep say that my gmail account or password is roung for can you look in this for me please I got a new phone and I'm using the gmail account

Blue ray disk/no dolby atmosphere or dtsx audio format
I pay an extra dollar for a blue ray disk not just for a better picture but for the better surround formats that are on the blue ray disks that I can buy but are not on red box blue ray disks...dolby 5.1 is the best quality that red box has which is the same thing that's on a dvd....where is the dolby 7.1,,,Dolby atmos,,,and dtsx that is on the blue ray disks I can buy...I spent $4000 on a new surround sound system and the red boxes copied blue ray disks don't have any of the audio formats ...this plain sucks red box and I'm paying for something that you are not giving me...sure sounds unlawful to me