Red Lobster Positive Customer Service Ratings - page 2

User Reviews, Ratings and Comments

Red Lobster customer service is ranked #376 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 36.29 out of a possible 200 based upon 462 ratings. This score rates Red Lobster customer service and customer support as Disappointing.

NEGATIVE Comments

432 Negative Comments out of 462 Total Comments is 93.51%.

POSITIVE Comments

30 Positive Comments out of 462 Total Comments is 6.49%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Red Lobster

    Customer Service Scoreboard

    • 36.29 Overall Rating
      (out of 200 possible)
    • 432 negative comments (93.51%)
    • 30 positive comments (6.49%)
    • 7 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 2.0 Issue Resolution
    • 2.9 Reachability
    • 2.5 Cancellation
    • 3.9 Friendliness
    • 3.6 Product Knowledge

Add your review! Return to the main Red Lobster customer service scoreboard page

Posted by none


My wife and I dined at the Red Lobster in Deptford NJ. Aside from the food, which was very good, our waitress Melissa was exceedingly cheerful and was very attentive. Upon commending her to the supervisor Anthony, I found he was also very pleasant and withstood by jokes. They are very fine employees.

Posted by Anonymous


My wife and i went to the location in the villages on friday the 7th, while visiting family in the area. Our waitress Erin M was very attentive and at our table within seconds of us being seated. She explained the crabfest and even sold my wife their new hide tide drink which she loved. We ate our salads and bread then waited about 45 minutes for our food to even get to the table. She was very kind and apologetic for the hold up and quickly turned our disappointment into happiness with her fun bubbly personality. Before we knew it our food came and she did everything in her power to make us feel right at home. She is by far the best waitress we have ever had while eating in a fine establishment. The manager even approached our table asking if there was anything wrong with any of the food and offered to give a discount for the wait in which we declined because the food was worth every penny.. She seemed highly agitated and very short and rude as she had other tables needing her attention. Again we are very grateful to have had such a sweet waitress and will most definitely send any friends or family to dine with Erin M as she was the best part of our visit aside from the delicious food.

Posted by Pastor E


Today is my second time in two weeks dining at the Red Lobster on 82nd Street in Castleton,Indiana. The food and service has been so good I pulled out my phone to leave this comment before leaving the table. The staff is the most friendly and courteous people I have encountered I a long time. The same manager was on duty both visits (Chaunese) and I just wanted everyone to know if you are near Indy and looking for good service and great food, this Red Lobster gets it right!

Posted by Anonymous


We were very happy to have such great service from Emanuel our waiter at the red lobster in pine bluff arkansas!

Posted by Nancy Detzler


Kokomo, Indiana

Last night my husband, daughter and myself dined at Red Lobster in Kokpmp, In. From the moment we walked in the door until we paid our bill the friendliness and service were outstanding. Our waitress seemed to appear from nowhere when we needed somethining, yet did not hover at our table and interupt conversation. The food was cooked to perfection, every bite delicious and was obviously brought to our table as soon as it was prepared - the freshness of the vegetables and biscuits was awesome. Everyone was polite and professional. This was one of the best dining experiences we have ever had and to have such pleasant surroundings while we spent time with our daughter was an experience we will long remember,

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800-562-7837

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Company News
Red Lobster features Dungeness at 'Crabfest'
Crabfest is back at Red Lobster, offering the largest variety of crab offered all year, according to to the US restaurant chain. The restaurant said this year it will feature Jumbo Snow and Dungeness as well as guest-favorite King crab, while supplies ...
Thai Union's Red Lobster to open in China
Thai-Union-backed US restaurant chain Red Lobster is poised to open its first location in China, reports That's Mags. No opening date has been set for the restaurant but it is expected to be at the IFC Mall in Shanghai. Established in 1968, Red LobsterĀ ...
Red Lobster adds lobster and waffles with maple syrup to its menu
Red Lobster began serving its annual Lobsterfest menu in January but ramped it up this week, adding a new dish called Crispy Lobster and Waffles. An adaptation of the Southern favorite chicken and waffles, Red Lobster's dish features buttermilk ...